Balmes Flowers Gurnee, Gurnee, IL - Customer Flower Reviews
Total reviews: 947 reviews | Star Rating: 4.76
Real Customers, Real Reviews
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Beautiful arrangement and great communication!
This is pretty but looks nothing like what was represented when I ordered. The flowers were red and bright and was called OOOh La La. This is OOOh La Blah. Disappointed. The pictures on your site is all we have to go by, so it should be understandable why the dissapointment. Thank you for your speedy delivery.
Nice and includes a delivery, but not sure it looks like $280 in flowers.
This arrangement is great and still going strong. I'm a repeat customer, and the picture speaks to why!
Saw them in person and they were lovely. Thank you!
an attractive arrangement of flowers for the amount of money provided.. thanks for the photo. Plaza Affaires... Beaver Dam Wisconsin.
I called and spoke to the designer about this arrangement due to there being only 5 open flowers on an arrangement going to a funeral home.There is not 1 open bloom on the ENTIRE right side of this arrangement.I was told a new arrangement would be made and a new photo sent.I never received a new photo (I see you have now closed for the day) so I have no idea what was sent to the funeral home.To say that customer service was lacking from the person I spoke to is being polite.She was immediately defensive towards me.I know that no one likes dealing with an unhappy customer,but sometimes the customer is justified with their unhappiness and I don't see how this isn't one of those times.I don't understand why I wasn't called to discuss substitutions when it was clear this arrangement was going to be 90% closed.Going to a funeral,I need it to be open and look good today,not 4 days from now. I was told you don't do substitutions and I would suggest you start because wanting to send out a sympathy arrangement that is 90% closed instead of making a quick phone call seems lazy. And, again, lacking in customer service.
Always pleased with Balmes bouquets. Even though I've moved away from the Gurnee area, I still only use them when sending something local.
Thank you Michele for your help you were very helpful.
To the most wonderful Ladies at Balmes.Flowers are absolutly stunning.Thank you so much for helping me out again.You are so talented,thank you again.
You guys are great! I apologize for the inconvenience my mother has caused. You guys attempted to deliver flowers 2-3 times, coordinated with my own mother only to have her refuse when you guys showed at the specified time. Now delivering a 4th time and leaving them there, is just great! I am sorry my mother is such a sourpuss, sometimes I questions whether or not I am actually her son when this happens. But thank you so much for never giving up! You guys are the best!
The flowers are beautiful! Thank you for putting it together and delivering it so quickly.
The flowers were beautiful...my wife absolutely loved the arrangement. Much appreciated.
Great basket, lovely staff. Thanks for helping make my Mom's Christmas. Merry Christmas to all at Barnes Flowers
Thanks a million! They are beautiful.
the flowers were fresh and my friend loved them, exactly what I wanted.
My family and customers always likes the flower arrangement you guys makes and very reliable/ Thanks many, DENNIS
A perfectly pleasant, efficient experience! Thank you
Excellent job coming through for me with a lovely arrangement for Thanksgiving. Calling in my order quite late from Naples, FL, I was a bit concerned. You all did a great job for me.
Nice and fairly priced. Arrived on time.
Friendly with Great service .
Beautiful arrangement. Great price. Fast delivery. Very nice and easy to use website. Highly recommend Balmes!