Expressions In Bloom, Corvallis, OR - Customer Flower Reviews

I examined it closely when I delivered it - there were no broken petals or leaves. The container was different as stated necessarily on the product page. It had 3 stems to use the deluxe version you ordered. So sorry you didn't like it but apparently the picture didn't transmit that it was beautiful. I was proud to deliver it, and your sentiment, and explained to the recipient how to take care of them.
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Hi Hillary, As I mentioned on your voice mail, this bouquet is extremely close to our website...almost identical. The only change is that we used the lavender with purple tips for the roses instead of a medium pink rose. It may be possible that you selected the wrong bouquet by mistake when you placed your order. By the time your review came through, the bouquet was already delivered. If you would have given us a call, we could have cleared up the mistake. sorry that you were disappointed
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Margaret, I'm very surprised by your comment about this bouquet. Perhaps the photo didn't show well, but I assure you it was beautiful. We do have to make substitutions when necessary and we didn't have the mini bulbs, so we included extra roses instead. We even had a conversation here in the store about how close our designer came to the picture without having the exact flowers. I'm sorry that you felt you didn't get your value, but I assure you, it was more than there. If you would have called us before it was delivered, we could have made some changes to this for you, if you wished.
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Hi Bob, it was VERY blue - had blue iris, blue hydrangea, and the vase is a deep cobalt blue - which doesn't show in the picture well - but I assure you - it was blue. Blue vase with blue white and pink flowers. Sorry if the picture didn't translate that well - but we shoot them with a small ipod, not a professional camera, with in room lighting.
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As I mentioned on the phone, we did upgrade the vase to a very pretty geometric shape lavender (unfortunately it doesn't show in the pic) and we used premium flowers and an extra rose or two. The size is also larger than the one you selected. I was happy to stop our driver and send another bouquet in it's place, but you didn't want the flowers to arrive any later in the day. I'm sorry that you were disappointed and would not allow us to fix it for you
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I'm sorry that you were disappointed Faith. I called to see what I could do to make things better.

You told me and my designer that the carnations were "hideous" several times, I finally asked if you were looking at the picture we sent you or at a cell pic. (it was a cell, which notoriously take bad pictures). After looking at the picture we sent you and finding was nothing wrong with the color, multiple negative comments were then made about our work and substitutions (my noting that the stargazers -a higher value flower, had been subbed since we did not have gerbera daisies) flowers, colors and even the basket choice.

It seems that you had already made your mind made up that no solution was possible and even when I offered to replace the bouquet for something different, I was quickly refused with the comment "I will be making a PayPal dispute". When I said that if you were that unhappy with the bouquet, I would be happy to refund her PayPal account and go pick up the bouquet so that you could order another from someone else, as you had already told me that you would never be ordering from me again. That was when you got angry and told me that "You will NOT do that and break her heart since her husband is deployed!"

We certainly don’t want people to have flowers that they “hate”. That is one of the reasons we send a picture of the bouquet before we deliver them. We have a great reputation and always go above and beyond to make our customers happy, but when you won’t let us do so, and then file a PayPal dispute against us –If you do not like a bouquet, why would you want to keep it and not pay for it? No business can allow someone to keep a product without paying for it. As you commented, you read all our reviews, we value our reputation and take each order very seriously, we have very, very few unhappy customers. In fact, I can’t remember when we had the last one.

Once again, I’m sorry that you were disappointed…at least your Daughter In Law “loved the flowers”. We know that, because you told us that.
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Hi Matt, I stopped the driver before she got up there and she brought it back. We are re-making the order mixing in the smaller spray roses, and will send it out again when the driver returns from the trip. Will also send another picture with a black background as the other green flowers in there barely show and they are really pretty.
Glad we caught it in time! And we tried to call you but left a voice mail so you'd know.
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Hi Fred - thanks for your message - and the order hadn't gone out yet, so Glenda made another bouquet, and added lots more flowers to it - we want you happy. The picture didn't show the $18 worth of balloons is part of the problem. But she sent you new pictures of the new bouquet, and we hope you love it - thanks
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Hi Connie! I tried to call you to tell you this, but this is just part of the beauty of our See What You Send application. The bouquet hasn't gone out for delivery yet as we open at 10 today.
I just called to the shop and she is re-making the bouquet, and we will send you a new picture in a few minutes!
Hopefully you will love the new one! Thanks for letting us know! All the best. Jonathon
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Hi Regan, we're sorry you were displeased. For what it's worth, the item you chose did not have Gerbera Daisies in it, I think you may have thought of the Asters, they do look similar. And I assure you, all of the flowers were fresh, maybe the picture make them look "partially dead"?

But the point is, we did make another lovely bouquet for her, and delivered it to the school this morning, and, sent another picture to you, and we hope you happily review that one for us!!!

An unhappy customer is the last thing we want!
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Sasha, I am terribly sorry that you were not happy. I personally helped you and try extremely hard to make everyone feel comfortable. We are very well known for our friendly and helpful customer service. I am sorry if you did not feel it. After I put the order into my computer, I remember reading back to you what you had ordered and you agreed. If you wanted mostly red, I wish that you would have corrected me before we printed the order. As for value, the bouquet is priced accurately for a $30 bouquet, in the container that you personally chose. As far as the $14.95 delivery charge. We are not open on Sundays. We had to pay overtime for our employees to be here that day, and a volunteer group delivers for us as a fundraiser.
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Thanks for letting us know Diane - we brought it back to the shop and will remake the bouquet - the original picture doesn't show any carnations and like we explained, lilies come in with their blooms tight, and aren't as showy, which is why we used gerberas, per your choice in instructions on the online order form to "Substitute appropriate arrangement of equal value" if certain flowers are unavailable. (We're one of the only flower sites on the web that give customers that choice.)
but now we know pretty much exactly what you wish - we'll re-do the bouquet and deliver it per your request!
Thanks again for giving us the opportunity to show how much we care about our reputation and ratings!
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