Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 14694 reviews | Star Rating: 4.74
| 5 Star ★★★★★ |
12,527
|
85.25% |
| 4 Star ★★★★☆ |
1,310
|
8.92% |
| 3 Star ★★★☆☆ |
363
|
2.47% |
| 2 Star ★★☆☆☆ |
216
|
1.47% |
| 1 Star ★☆☆☆☆ |
278
|
1.89% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Reviewed By:
Alicia Geesman
Alicia Geesman
Jan 13, 2020
The delivery person was very friendly. A good experience all around.
Reviewed By:
Haley
Haley
Jan 13, 2020
Beautiful!
Reviewed By:
walter eugene {gene)
walter eugene {gene)
Jan 13, 2020
Wonderful vase of flowers. Thank you for your help. When delivery happens this evening, I will be very happy. Thank you muchly.
Reviewed By:
Lillian Clifford
Lillian Clifford
Jan 13, 2020
I am not satisfied with these flowers. Normally I love all flowers I order, but these look like they are wilting and are not fresh.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 13, 2020
Thank you for taking the time to communicate with us.Since talking last, I will wait for you response back on what you would like us to do.
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Reviewed By:
Jason moore
Jason moore
Jan 13, 2020
They were perfect
Reviewed By:
Jeff Guthrie
Jeff Guthrie
Jan 13, 2020
The flowers were delivered much faster than I expected and they were much prettier than the picture!! Thank you
Reviewed By:
LaTrill Loveridge
LaTrill Loveridge
Jan 13, 2020
The flowers are so beautiful
Reviewed By:
Trish Martineau
Trish Martineau
Jan 13, 2020
They did a wonderful job! My daughter in law loved her flowers! They were beautiful! Thank you!
Reviewed By:
Melissa Gonzales
Melissa Gonzales
Jan 13, 2020
They are beautiful! Thank you!
Reviewed By:
Janalee Tobias
Janalee Tobias
Jan 13, 2020
Oh man...the flowers were a hit, the delivery was perfect, the black roses are actually beautiful, everyone loves them, the black balloons were great, and the "Damn you're old" balloon is perfect! Great gag gift that's elegant and funny!
Reviewed By:
Connie
Connie
Jan 12, 2020
Delivered on time and was just what I ordered.
Reviewed By:
Linda O.
Linda O.
Jan 12, 2020
A beautiful floral bouquet to celebrate my daughter & son-in-laws anniversary. I always pick the colors of my daughter's bridal bouquet which were purple flowers, & dark pinks. Flowers by Flower Patch always delivers 100%+. Delivery is always on time & service excellent!
Reviewed By:
Jessica K
Jessica K
Jan 12, 2020
I sent these to a friend who had a recent surgery. The order arrived on time in the delivery window that I had requested. They turned out beautiful and my friend said they smell wonderful. It's nice to have a florist that will deliver exactly what you ordered and on time. I have used them before and will again.
Reviewed By:
Renee
Renee
Jan 12, 2020
The flowers are beautiful. You guys did a wonderful job, will definitely use you again.
Reviewed By:
George
George
Jan 11, 2020
Beautiful!!
Reviewed By:
kelli
kelli
Jan 11, 2020
the flowers you arrainged are breath taking.thank you shan
Reviewed By:
Flor Pineiro
Flor Pineiro
Jan 11, 2020
Thank you so much! This is a gift for my sister that I can't see today because I live in Sweden. I appreciate you guys making such a beautiful arrangement so I can give her something special even if I'm so far away!
Reviewed By:
GB
GB
Jan 11, 2020
Amazing!
Reviewed By:
Adam
Adam
Jan 11, 2020
I really like they take a photo and send it out without having to be asked.
Reviewed By:
MC
MC
Jan 11, 2020
Recipient loved them. Quick delivery....
Reviewed By:
Heather
Heather
Jan 11, 2020
Delivery was poor- he poured the water out of the flowers while obtaining a signature.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 11, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
Daniel
Daniel
Jan 10, 2020
?
Reviewed By:
Lauren Cooper
Lauren Cooper
Jan 10, 2020
Love it!!! thanks so much!
Reviewed By:
Shauna Orullian
Shauna Orullian
Jan 10, 2020
I called the shop to add more balloons and I specifically asked for PINK Rose's. I was assured that I would get PINK Rose's. Didn't happen. Very upset. Called the shop and got nothing but excuses. Was told the manager would call me the next day and I haven't heard from him. I am looking for a go to flower shop in this area and was hoping this would be it. Still looking.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 10, 2020
Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voic... More
Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voice message as I am wanting to also send you a replacement in regards to the incorrect color of roses you received. Please let me know what address is best to send this new arrangement to and if there are any further questions or concerns you may have. Again I am extremely sorry for the inconvenience and frustration, as I want to provide the best solution available to help regain your confidence and satisfaction with Flower Patch. Thank you again for providing us with the information to help us improve on these situation so we may avoid them moving forward. Your feedback is greatly appreciated. Your refund has been processed and you should see this on you account today if not in the next few day. Please feel free to also email me if you have any further questions or concerns. sean@flowerpatch.com
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Reviewed By:
Jenica Stehlin
Jenica Stehlin
Jan 10, 2020
Arrangement was gorgeous and much appreciated by the recipient. Delivery was flawless!
