Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38874 reviews | Star Rating: 4.81
| 5 Star ★★★★★ |
34,790
|
89.49% |
| 4 Star ★★★★☆ |
2,283
|
5.87% |
| 3 Star ★★★☆☆ |
757
|
1.95% |
| 2 Star ★★☆☆☆ |
423
|
1.09% |
| 1 Star ★☆☆☆☆ |
621
|
1.60% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jayson
Jayson
Oct 26, 2017
This is ugly at best.
Reviewed By:
Sandra Morgan
Sandra Morgan
Oct 24, 2017
This does not look like a $65.00 arrangement. We use Flower Patch a lot at Discover but I'm will be looking for another florist
Reviewed By:
Gretxhen
Gretxhen
Oct 21, 2017
Would give zero stars if this review would let me. I ordered 35 balloons as part of a gift for someone. Within 2 hours of them being delivered more than half of them were already dropping to the ground. Within a few more hours they'd all lost float. Ruin
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2017
Thank you for your feedback. Looking at your order, the balloons were blown up at 7:20am and delivered by 8am. We are so confused as to why they deflated so quickly and offer our sincerest apologies. ... More
Thank you for your feedback. Looking at your order, the balloons were blown up at 7:20am and delivered by 8am. We are so confused as to why they deflated so quickly and offer our sincerest apologies. I see that we have issued a credit on the order for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Larry and Betty Richards
Larry and Betty Richards
Oct 19, 2017
Kathy Richards never received her flowers. The card that was left must have fallen behind a pot on their porch. I finally cancelled the order. I've used your company before and was very satisfied. I'm sorry that she wasn't able to get her flower baske
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2017
Thank you for your feedback. I looked over the order and see we attempted delivery but there was no one home, we do have the recipients phone number which we tried to call but there was no answer. We ... More
Thank you for your feedback. I looked over the order and see we attempted delivery but there was no one home, we do have the recipients phone number which we tried to call but there was no answer. We did leave a door tag and sent you an email to notify you of this. We did not hear back until you called to cancel. We are very sorry we missed her. Please let us know if you have any further questions or concerns.
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Reviewed By:
DeAnn Bawden
DeAnn Bawden
Oct 18, 2017
Uh, my friend said she never got these flowers. Can you tell me what happened?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 18, 2017
I checked your order, we tried to deliver, the lady at the front desk at her work told us she was gone on a cruise into the next week and was not sure the date she would return. We emailed and called to let you know. Please let us know if you have any further questions or concerns.
Reviewed By:
Jeremy
Jeremy
Oct 13, 2017
The arrangement was nothing like I ordered . Plus it was delivered 30 minutes late. I could have just picked up the flowers on my way home from work. Overall just another bad experience, second time and probably The last time.
Reviewed By:
Marian
Marian
Oct 6, 2017
Great job
Reviewed By:
Marian
Marian
Oct 3, 2017
Beautiful!
Reviewed By:
Kira
Kira
Sep 25, 2017
The flowers were beautiful and I thought they were delivered the same day as promised but instead were delivered the day my friend sadly lost her baby. I'm very upset with the way I was misinformed about the delivery date. Very unprofessional.
Reviewed By:
Steve Andersen
Steve Andersen
Sep 17, 2017
Flower Patch has been my go-to place for more than 10 years. And these flowers were fine. But they were to be delivered to my fiance's work place, which would have been a wonderful surprise. But she was sick that day. I called 2 hours before the deliv
Reviewed By:
kylie
kylie
Sep 14, 2017
looks nothing like the picture i saw online.. different vase, different colored flowers, different size proportions..
Reviewed By:
McKenzie
McKenzie
Sep 12, 2017
Unfortunately it was not the correct bear that I originally ordered.
Reviewed By:
Abbie
Abbie
Sep 9, 2017
I sent this to my sister for her birthday and when she got them some flowers were all broken and they look horrible! My mom cought the lady at the end of the street and she took them back even the driver said yeah this don't look good at all! I haven't h
Reviewed By:
Debi Howard
Debi Howard
Sep 9, 2017
I never ordered this flower arrangement this must have been ordered by someone else.
Reviewed By:
Scott Fineshriber
Scott Fineshriber
Aug 29, 2017
One attempt was made to deliver my order last Saturday. When no one answered they left with the flowers. Three days later they still have not been delivered.
Reviewed By:
Phil
Phil
Aug 25, 2017
Delivery was 1 hour late, delivery guy couldn't open door when buzzed in. The person I sent flowers to is,a night worker. The delivery guy called me, I told him since he was late just to leave it at her door. He finally got to her apartment and pounder on
Reviewed By:
Bree
Bree
Aug 18, 2017
Ordered these flowers for my sister for her birthday but they were not delivered on that day. They were delivered a day late.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 18, 2017
Our driver was there at 11:37 on the 15th, the day and time you selected, unfortunately, there was no one home, we tried to call you twice, there was no answer so we left you a voicemail and a tag on ... More
Our driver was there at 11:37 on the 15th, the day and time you selected, unfortunately, there was no one home, we tried to call you twice, there was no answer so we left you a voicemail and a tag on her door. We did not hear back from either of you till the 16th, your sister called in with her door tag and we got them back out 3 hours later.
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Reviewed By:
Jennifer Escobar
Jennifer Escobar
Aug 18, 2017
These were not the same flowers you delivered that is in the picture! My BF sent me a picture of the actual flowers and he only got 1 rose when the picture displays 3 roses , plz don't make the pictures if it's not the actual image thank you!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 18, 2017
I checked with my driver and the designer, this is the exact item we delivered to him, that is why we send you the photo, so you can see exactly what your item looks like before it goes out. It is our... More
I checked with my driver and the designer, this is the exact item we delivered to him, that is why we send you the photo, so you can see exactly what your item looks like before it goes out. It is our Love Spell that has 3 roses in a vase with the thinking of you Mylar balloon attached. Please let us know if you have any further questions or concerns.
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Reviewed By:
Cassey
Cassey
Aug 16, 2017
That does not look like lolypop. I thought the vase was support to be pink?
Reviewed By:
Stephanie Sill
Stephanie Sill
Aug 15, 2017
Ummm this looks nothing like what I ordered online. Not happy with this. Dont know that I will order through you again.
Reviewed By:
Jeff
Jeff
Aug 14, 2017
Flowers started to die after one day... emailed customer support a few days ago, haven't heard a word. I can understand a bad batch, but not bad customer service. Frustrating.... probably won't use them anymore. I assume the flower patch location south J
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2017
Thank you for your feedback, we are so sorry for the inconvenience. it does look like the email came through on a Saturday, unfortunately there is not a manager here to check the corporate email until... More
Thank you for your feedback, we are so sorry for the inconvenience. it does look like the email came through on a Saturday, unfortunately there is not a manager here to check the corporate email until Monday. For prompt service you can call in Monday through Saturday between 8am and 7pm for any concerns. I did check your order and it looks like this was resolved today. Please let us know if you have any further questions or concerns.
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Reviewed By:
John Harris
John Harris
Jul 30, 2017
Very unusual that the flowers were NOT as I had expected. Recipient rightfully sent them back knowing that they were not as I would have usually wanted them. Bound to happen with all the repeat business I do with you and you did make it right by resending
Reviewed By:
Tim
Tim
Jul 29, 2017
Flowers died the second day of them being delivered
Reviewed By:
Betty
Betty
Jul 28, 2017
Thanks for making sure our flowers will be great. Appreciate the emails & updates that gave me reassurance that our order was just right & on time.
Reviewed By:
Stephanie
Stephanie
Jul 23, 2017
I'm not very happy with my purchase. I ordered these flowers and realized the recipient was going to be out of town so I called immediately and spoke to someone about changing the delivery date. They assured me it was taken care of. Well, sure enough, the
