Hoelck's Florist and Bouquets of Fruit, Waterford, CT - Customer Flower Reviews

341 Boston Post Road
Waterford, CT 06385
1-860-443-7673
www.usa-flowers.com

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Total reviews: 1139 reviews | Star Rating: 4.85
5 Star ★★★★★
 
 
1,017
89.29%
4 Star ★★★★
 
 
90
7.90%
3 Star ★★★☆☆
 
 
22
1.93%
2 Star ★★☆☆☆
 
 
5
0.44%
1 Star ☆☆☆☆
 
 
5
0.44%
Real Customers, Real Reviews

All reviews are from verified Hoelck's Florist and Bouquets of Fruit customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★☆☆☆
Reviewed By:
Carol Gordon
Sep 24, 2017
"I specifically asked for no roses in the bouquet had roses in it."
Responded To By:
Michael Hoelck / Owner
Sep 25, 2017
Hi Carol, this arrangement did not have any roses in it. We tried to duplicate your last order, per your request. Hope this clarifies, sometimes the pictures are hard to see in detail Thank you.
★★☆☆☆
Reviewed By:
Jessica Holt
Aug 29, 2017
"The arrangement is nice. However the ceramic container is not. Would have liked a different color for the ceramic container."
Responded To By:
Michael Hoelck / Owner
Aug 29, 2017
I am so sorry we only received a 2 star on this order. As the plants and the container were tagged to be made by the associate who took this order. We thoughts that container was the one that you spok... More
I am so sorry we only received a 2 star on this order. As the plants and the container were tagged to be made by the associate who took this order. We thoughts that container was the one that you spoke to her about, and this was an easy change, we made a whole new one and will resend a photo of that for you, we would appreciate an update on this 2 star as we called you as well.
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★★☆☆☆
Reviewed By:
Ssrah
Mar 23, 2017
"It's a nice arrangement, but I had originally asked for tulips- bright color. I mentioned that although it was a sympathy card- the arrangement needed to be bursting with spring- tulips and color. "
Responded To By:
Michael Hoelck / Owner
Mar 23, 2017
The arrangement included tulips, they are shorter stemmed so you can see them around the bottom, and also there are more on the other side which is not shown. This included blue iris, light blue delph... More
The arrangement included tulips, they are shorter stemmed so you can see them around the bottom, and also there are more on the other side which is not shown. This included blue iris, light blue delphinium, yellow snapdragons, lavender alstro, yellow spider mums, lavender roses, purple liatris, yellow and white ginestra, lavender and pink tulips, and green poms. It was very springlike, but we're sorry it wasn't bright enough for your liking. In the future, please notify us within a day so we can replace the item. We value our customers' feedback!
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★★☆☆☆
Reviewed By:
Mike
Feb 14, 2017
"Doesn't look premium to me. Seems rather pathetic and off balance"
Responded To By:
Michael Hoelck / Owner
Feb 15, 2017
We take ever order very seriously and were concerned when we read your review. We contacted the recipient to make sure she was satisfied with the arrangement, she said she was very pleased. Keep in mi... More
We take ever order very seriously and were concerned when we read your review. We contacted the recipient to make sure she was satisfied with the arrangement, she said she was very pleased. Keep in mind we take a quick picture using an iphone, and it only shows one side of the arrangement, it truly looks better in person. We value our customers and ask that if you aren't satisfied, please contact us directly so we can address your concerns.
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★★☆☆☆
Reviewed By:
Carol Foster Carlos
Dec 6, 2016
"I thought I had asked for more flowers for a fuller arrangement a bit disappointed. Thank you for delivering so promptly I don't feel its a $100. Vase of flowers"
Responded To By:
Michael Hoelck / Owner
Dec 7, 2016
carol, so you know, we upgraded the vase to the one that we usually do 2 dozen roses in as to make sure it was large like you asked for, and added white carnations as requested and lavender shades of ... More
carol, so you know, we upgraded the vase to the one that we usually do 2 dozen roses in as to make sure it was large like you asked for, and added white carnations as requested and lavender shades of alstro, long lasting too, just as requested. so you know, a dozen roses is 64.95 in our regular vase, we are not professional photographers, so the photo does not look as large as you requested on our back drop. we definitely made this to full value for you. Michael Hoelck
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