Hoelck's Florist and Bouquets of Fruit, Waterford, CT - Customer Flower Reviews

341 Boston Post Road
Waterford, CT 06385
+1 (860) 443-7673
www.usa-flowers.com

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Total reviews: 3175 reviews | Star Rating: 4.89
5 Star ★★★★★
 
 
2,928
92.22%
4 Star ★★★★
 
 
184
5.80%
3 Star ★★★☆☆
 
 
39
1.23%
2 Star ★★☆☆☆
 
 
13
0.41%
1 Star ☆☆☆☆
 
 
11
0.35%
Real Customers, Real Reviews

All reviews are from verified Hoelck's Florist and Bouquets of Fruit customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★☆☆☆
Reviewed By:
Lynnly Carter
Aug 6, 2019
Just wasn't as close as I felt it could have been to photo on line . No chocolate dipped strawberries and I see no bucket like pic that it should have come in . Was pleased that it was delivered when asked as well as being notified that it had been .
Responded To By:
Michael Hoelck / Owner
Aug 7, 2019
We were very dissapointed to get a 2 star, we strive to always get the best ratings, with that said, Alicia took the photo from above to show how much fruit was in there, there was chocolate covered s... More
We were very dissapointed to get a 2 star, we strive to always get the best ratings, with that said, Alicia took the photo from above to show how much fruit was in there, there was chocolate covered strawberries too, please remember, the photos that are shown from 800 flowers, are professionally done, ours are done with an Iphone, so you are not going to get the picture perfect photo as shown online. only you can change the 2 star. please do, or leave it if you really feel we did not do you right. thank you
please remember, you ordered the small at 44.95, the one shown is 64.99 and it said that right on the description.
Michael & Victoria Hoelck
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★★☆☆☆
Reviewed By:
Dean
Oct 29, 2018
Service, staff, products & delivery excellent
★★☆☆☆
Reviewed By:
Marianna McGuirk DPU
Sep 17, 2018
I order from you for the Water & Water Pollution Control Authority when requested and I wonder if you could put a note in your system. I would not want a whole pineapple in the fruit baskets that I order - would rather have fruit that can be picked up an
Responded To By:
Michael Hoelck / Owner
Sep 17, 2018
Our all fruit baskets start at $45, and are made to a specific recipe unless our customer has special requests and conveys those requests to us. In this picture, you only see a small amount of the fru... More
Our all fruit baskets start at $45, and are made to a specific recipe unless our customer has special requests and conveys those requests to us. In this picture, you only see a small amount of the fruit that the basket contained, as much of it is in the back & below the basket. Unfortunately our system doesn't have a spot where we can put a note that will appear when you place future orders, so if you can please specify what not to include in future orders we can ensure we make your basket to your liking. Also, we do make fruit bouquets as well, where the fruit is already cut up and ready to eat if you are interested.
We did not deserve a 2 star on this review, as this is not a quality issue, we ask the occasion, which was get well, but we do not know specifics of each persons care or your personal preference unless you tell us upon ordering.
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★★☆☆☆
Reviewed By:
Jan Sykora/Electric Boat
Jun 22, 2018
I think you could eliminate the roses and add additional colorful flowers.
★★☆☆☆
Reviewed By:
Julie
May 12, 2018
It's definitely better than the first arrangement but still nothing like the picture, I wouldn't have chosen this from the catalog picture, I'm still disappointed but feel more comfortable with this going to my mom than the other arrangement
★★☆☆☆
Reviewed By:
Gen Pasutto
Feb 16, 2018
I know I said pastels but can you put some purple in there and take out the daisys. thank you so much
★★☆☆☆
Reviewed By:
Tsampika
Feb 2, 2018
There were a lot more irises in photo than in this arrangement. My receivers favorite flower in iris and that's why I chose them.
Responded To By:
Michael Hoelck / Owner
Feb 6, 2018
There were the correct amount of iris, in the photo you see they put all the iris on one side, and those iris were fully open. In our arrangement, the iris were so fresh they weren't open. Also we ma... More
There were the correct amount of iris, in the photo you see they put all the iris on one side, and those iris were fully open. In our arrangement, the iris were so fresh they weren't open. Also we make our arrangements all around so there were more iris then can be seen in this photograph. I hope the receiver was very happy that the iris will be longer lasting. We strive for a five star rating for each arrangement and are disappointed you felt it was 2 star quality.
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★★☆☆☆
Reviewed By:
M. Kasper
Nov 16, 2017
Did not include types of flowers listed and shown in your web advertisement. Too many pinkish carnations—looks as if you used leftovers. Very disappointed.
Responded To By:
Michael Hoelck / Owner
Nov 16, 2017
Hi there, below is the link to the picture of the arrangement you ordered off our website, to compare with the actual arrangement that we made fresh with new flowers we received that morning. The size... More
Hi there, below is the link to the picture of the arrangement you ordered off our website, to compare with the actual arrangement that we made fresh with new flowers we received that morning. The size you ordered was the small, so if you go to this page, you will see our arrangement matched what you ordered for the size, and the carnations we used were two toned orange carnations, not pink. Please see the below link, you chose the $39.95 standard version.

http://www.usa-flowers.com/cgi-bin/Web_store/web_store.cgi?kw=91926
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★★☆☆☆
Reviewed By:
Carol Gordon
Sep 24, 2017
I specifically asked for no roses in the bouquet had roses in it.
Responded To By:
Michael Hoelck / Owner
Sep 25, 2017
Hi Carol, this arrangement did not have any roses in it. We tried to duplicate your last order, per your request. Hope this clarifies, sometimes the pictures are hard to see in detail Thank you.
★★☆☆☆
Reviewed By:
Jessica Holt
Aug 29, 2017
The arrangement is nice. However the ceramic container is not. Would have liked a different color for the ceramic container.
Responded To By:
Michael Hoelck / Owner
Aug 29, 2017
I am so sorry we only received a 2 star on this order. As the plants and the container were tagged to be made by the associate who took this order. We thoughts that container was the one that you spok... More
I am so sorry we only received a 2 star on this order. As the plants and the container were tagged to be made by the associate who took this order. We thoughts that container was the one that you spoke to her about, and this was an easy change, we made a whole new one and will resend a photo of that for you, we would appreciate an update on this 2 star as we called you as well.
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★★☆☆☆
Reviewed By:
Ssrah
Mar 23, 2017
It's a nice arrangement, but I had originally asked for tulips- bright color. I mentioned that although it was a sympathy card- the arrangement needed to be bursting with spring- tulips and color.
Responded To By:
Michael Hoelck / Owner
Mar 23, 2017
The arrangement included tulips, they are shorter stemmed so you can see them around the bottom, and also there are more on the other side which is not shown. This included blue iris, light blue delph... More
The arrangement included tulips, they are shorter stemmed so you can see them around the bottom, and also there are more on the other side which is not shown. This included blue iris, light blue delphinium, yellow snapdragons, lavender alstro, yellow spider mums, lavender roses, purple liatris, yellow and white ginestra, lavender and pink tulips, and green poms. It was very springlike, but we're sorry it wasn't bright enough for your liking. In the future, please notify us within a day so we can replace the item. We value our customers' feedback!
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★★☆☆☆
Reviewed By:
Mike
Feb 14, 2017
Doesn't look premium to me. Seems rather pathetic and off balance
Responded To By:
Michael Hoelck / Owner
Feb 15, 2017
We take ever order very seriously and were concerned when we read your review. We contacted the recipient to make sure she was satisfied with the arrangement, she said she was very pleased. Keep in mi... More
We take ever order very seriously and were concerned when we read your review. We contacted the recipient to make sure she was satisfied with the arrangement, she said she was very pleased. Keep in mind we take a quick picture using an iphone, and it only shows one side of the arrangement, it truly looks better in person. We value our customers and ask that if you aren't satisfied, please contact us directly so we can address your concerns.
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★★☆☆☆
Reviewed By:
Carol Foster Carlos
Dec 7, 2016
I thought I had asked for more flowers for a fuller arrangement a bit disappointed. Thank you for delivering so promptly I don't feel its a $100. Vase of flowers
Responded To By:
Michael Hoelck / Owner
Dec 7, 2016
carol, so you know, we upgraded the vase to the one that we usually do 2 dozen roses in as to make sure it was large like you asked for, and added white carnations as requested and lavender shades of ... More
carol, so you know, we upgraded the vase to the one that we usually do 2 dozen roses in as to make sure it was large like you asked for, and added white carnations as requested and lavender shades of alstro, long lasting too, just as requested. so you know, a dozen roses is 64.95 in our regular vase, we are not professional photographers, so the photo does not look as large as you requested on our back drop. we definitely made this to full value for you. Michael Hoelck
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