Hoelck's Florist and Bouquets of Fruit, Waterford, CT - Customer Flower Reviews

341 Boston Post Road
Waterford, CT 06385
1-860-443-7673
www.usa-flowers.com

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Total reviews: 2652 reviews | Star Rating: 4.88
5 Star ★★★★★
 
 
2,433
91.74%
4 Star ★★★★
 
 
161
6.07%
3 Star ★★★☆☆
 
 
36
1.36%
2 Star ★★☆☆☆
 
 
12
0.45%
1 Star ☆☆☆☆
 
 
10
0.38%
Real Customers, Real Reviews

All reviews are from verified Hoelck's Florist and Bouquets of Fruit customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★☆☆
Reviewed By:
Leslie Demlein
Mar 8, 2019
I wonder what "that BROWN THING" is? Do you see it?
Responded To By:
Michael Hoelck / Owner
Mar 11, 2019
Leslie, there was nothing brown in this dish garden, we go over each one closely before it leaves the store. the best I can explain is it looks like there is some shadows that you can see in the photo.
★★★☆☆
Reviewed By:
Marilyn Allan
Jan 3, 2019
They'll do the trick. Thank you!
★★★☆☆
Reviewed By:
Maria Niles
Dec 18, 2018
I ordered 2 vases of flowers. The first was much prettier then this one. It was OK but not as nice as the first. Two people must have recreated them.
Responded To By:
Michael Hoelck / Owner
Dec 18, 2018
Yes, they were in fact done by two of our designers. This version actually has a stem of lilies in that haven't bloomed yet, and the alstromeria in front is very tight. We apologize you preferred the first one to this, and to each designer interpreting the arrangement a bit differently.
★★★☆☆
Reviewed By:
cc
Dec 17, 2018
frankly, I was expecting something more special.
Responded To By:
Michael Hoelck / Owner
Dec 18, 2018
As I explained, we put two single plants into a peanut basket, since we didn't have a double white. The photo truly doesn't do it justice, it has white birch sticks added and a large festive bow. It w... More
As I explained, we put two single plants into a peanut basket, since we didn't have a double white. The photo truly doesn't do it justice, it has white birch sticks added and a large festive bow. It was nice and large, although in the photo that doesn't come out clearly. I'm sure the recipient was thrilled and I hope this helps clarify.
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★★★☆☆
Reviewed By:
Peggy Gubbbs
Nov 24, 2018
TU for all your help.
★★★☆☆
Reviewed By:
Annemarie
Nov 20, 2018
Beautiful arrangement. We thought it would be a larger bouquet.
★★★☆☆
Reviewed By:
Tom
Nov 15, 2018
Beautiful arrangement, fantabulous service. Needed special cae and got it, no roblems.
Responded To By:
Michael Hoelck / Owner
Nov 16, 2018
We're so happy that you were pleased with our service and your arrangement! Was there anything more that you needed in order to give us five stars, or was it possibly an error? We pride ourselves in being a five star florist, each time :)
★★★☆☆
Reviewed By:
Sandy
Nov 7, 2018
Think about a big bowl of raspberry, orange and lemon sherbet... Happy colors! No snapdragons, no Gerber daisies, no roses Looking forward to seeing the redo tomorrow!
Responded To By:
Michael Hoelck / Owner
Nov 7, 2018
We have removed the item off of our truck, and will remake it and deliver it tomorrow. The description we had didn't have any mention of no snapdragons, what we had and read to you was "vase to i... More
We have removed the item off of our truck, and will remake it and deliver it tomorrow. The description we had didn't have any mention of no snapdragons, what we had and read to you was "vase to include stargazers, yellow spider mums, green poms, bells of ireland, can add other flowers, eucalyptus, no roses, include stargazers, knows they will be tight". Please keep your eye out for the updated picture and consider amending this review? We strive to be a five star florist!
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★★★☆☆
Reviewed By:
Grace Begin
Jul 31, 2018
I'm disappointed with the size and amount of flowers in this arrangement. I thought it would have been larger. The USA flowers website has a very nice, full arrangement (basket) for $100 that I paid. (Heartfelt Sympathies Standing Basket #148707.) That's what I thought I was getting. The arrangement sent was too small. Too bad.
Responded To By:
Michael Hoelck / Owner
Jul 31, 2018
We are so sorry for your disappointment, it looks as if no product number was given to Melinda when the order was placed, order referred to a "basket" of flowers, wicker, all white no carnat... More
We are so sorry for your disappointment, it looks as if no product number was given to Melinda when the order was placed, order referred to a "basket" of flowers, wicker, all white no carnations. The item made was all the way around for the family to enjoy afterwards and to not look like a "'funeral one sided arrangement " like item code 148707 that you saw online, if we had known that was the number you saw, we would have made the one sided arrangement and it would have looked just like what you wanted.
we are so sorry for the miscommunication on this order,
we strive for 5 star on every order. I know the quality and price point was fully met, again, the item was all the way around, rather than one sided.
Michael Hoelck
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★★★☆☆
Reviewed By:
Mike
May 8, 2018
I think a little bit over priced, by 20%. The ribbon that said uncle should have been across the spray, not a small rat tail especially since there was a up charge. Flowers we're good prompt and friendly service.
★★★☆☆
Reviewed By:
Gail Schatz
May 7, 2018
I enjoy getting a photo of what I sent. I was disappointed to see that there were very few, if any, strawberries in the bouquet. They are quite good right now. The melons are not as dependable. I like this new service. Although I have been critical of this order I received two bouquets from you recently that were just dynamite.
★★★☆☆
Reviewed By:
Quinn
Feb 24, 2018
If this is the flowers I think they are nice but small for the price
Responded To By:
Michael Hoelck / Owner
Feb 27, 2018
The picture really doesn't do the size of the arrangement justice, and you can't see all the flowers that are on the other side. Both you and the recipients this was delivered to are excellent custome... More
The picture really doesn't do the size of the arrangement justice, and you can't see all the flowers that are on the other side. Both you and the recipients this was delivered to are excellent customers of ours and we wouldn't design them an undervalue arrangement. We always want you to be 100% satisfied!
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★★★☆☆
Reviewed By:
Pat Jordan
Feb 3, 2018
It looks a bit droopy and I am not crazy about the yellow flower. Your work is usually so beautiful and vibrant.
★★★☆☆
Reviewed By:
bmck
Jan 9, 2018
Did Not dip the fruit in chocolate as was pictured in profile however did give $5 discount for error. Product was on time.
★★★☆☆
Reviewed By:
Robert Gramolini
Aug 8, 2017
The flowers look very nice, but I asked for long lasting flowers and I wouldn't consider iris or gerbera long lasting.
★★★☆☆
Reviewed By:
Denise sousa
Jul 20, 2017
A little small for the money but pretty
★★★☆☆
Reviewed By:
Denise soysa
Jul 17, 2017
Seems really small for the money. But pretty
Responded To By:
Michael Hoelck / Owner
Jul 18, 2017
Good Morning! In this picture it's hard to tell, but there is quite a bit of fruit in this arrangement, as half is in the back. There is also chocolate apples, chocolate strawberries, chocolate dipped... More
Good Morning! In this picture it's hard to tell, but there is quite a bit of fruit in this arrangement, as half is in the back. There is also chocolate apples, chocolate strawberries, chocolate dipped pineapple, in addition to all the melon, plain strawberries, pineapple and grapes. I hope that helps clarify, and thank you so much for your feedback!
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★★★☆☆
Reviewed By:
Ken and Carol McKenna
Jul 10, 2017
Nancy was a great help today....for us seniors on fixed income, she complied with our wishes;;;;; lovely floral plant within what we could spend....Kudo's to Mike and Staff....Blessings and love, Carol and Ken McKenna
★★★☆☆
Reviewed By:
Pam Borie
Jul 9, 2017
http://www.usa-flowers.com/images/large/105137_deluxe.jpg Is what I ordered. I felt what was sent was much smaller, without much filler flowers. I bumped up to deluxe level and did not receive it. I gave an extra star since I was sent an email pic, but did not know to expect it. I would have called to discuss. My friend of almost 60 yrs. loved them, but not what I ordered. Staff was very friendly. Delivered very quickly.
Responded To By:
Michael Hoelck / Owner
Jul 10, 2017
Hi Pam, thank you for taking the time to give us feedback. In the picture, it is shown as a one sided arrangement, however we make ours as an all around arrangement so there are more roses and lilies ... More
Hi Pam, thank you for taking the time to give us feedback. In the picture, it is shown as a one sided arrangement, however we make ours as an all around arrangement so there are more roses and lilies in the back so it is the correct size. However, I do see that there was a lot of greenery and not the tiny filler flowers seen on our site. We apologize for that, and hope to fill your orders satisfactorily in the future!
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★★★☆☆
Reviewed By:
Judy Pitt
Jun 10, 2017
Flowers look lovely, thanks for your help
★★★☆☆
Reviewed By:
Prisca Thomson
May 12, 2017
The flowers are great! I chose the arrangement because it had a wicker basket. This is not in a wicker basket. Thanks.
Responded To By:
Michael Hoelck / Owner
May 12, 2017
I sent another photo of the item, to show the arrangement better. I hope this helps, remember, these photos are taken with an iphone, , they are not professional cropped photos !! hope this helps
Michael
★★★☆☆
Reviewed By:
Carol
May 12, 2017
It looks a little space for the cost.
Responded To By:
Michael Hoelck / Owner
May 12, 2017
the vase you picked out in the store was 30.00, and then the rest are the flowers, I bet when you see this, you may think differently when you see it in person, then let me know !! thanks
Michael
★★★☆☆
Reviewed By:
Dorothy
May 9, 2017
I do like a photo of the flowers since I live so far away from you. Thank you!!
Responded To By:
Michael Hoelck / Owner
May 9, 2017
ONLY A 3 STAR ?? and we sent a complimentary photo to you.
★★★☆☆
Reviewed By:
jen
May 8, 2017
These are not as pretty and country road-ish as the image displayed on your website. I am sad. It's the maroon flowers that take away. The roses and the sunflower are beautiful. Wish it was happier colors with the pictured little red roses, more bright greenery, and light purples. Hope it's better in person and he likes them.
Responded To By:
Michael Hoelck / Owner
May 8, 2017
Our photos, are done with an Iphone... we are not professional photographers like the photos you see online though the wire services.
it defiantly looks much better than the photo and was brighter than this pic
★★★☆☆
Reviewed By:
JULIA CLARK
May 6, 2017
LIKED THE FLOWERS THANK YOU. JULIA
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