The Flower Basket, Aurora, IL - Customer Flower Reviews

302 N Lake Street
Aurora, IL 60506
+1 (630) 892-7673
www.flowerbasketinc.com

Like us on Facebook.
Please help us grow by giving us a Facebook share.
Total reviews: 1591 reviews | Star Rating: 4.62
5 Star ★★★★★
 
 
1,344
84.48%
4 Star ★★★★
 
 
81
5.09%
3 Star ★★★☆☆
 
 
56
3.52%
2 Star ★★☆☆☆
 
 
26
1.63%
1 Star ☆☆☆☆
 
 
84
5.28%
Real Customers, Real Reviews

All reviews are from verified The Flower Basket customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Kelly
Jul 27, 2025
They were ok. My father passed and all I wanted not to have to look at the website and just talk to someone to get some help in what I was looking for. I didn't appreciate the person saying to me the website has it all is pretty easy to understand. That maybe true, but when you have been crying for days and can't see, the website isn't easy to see. And 2 of the roses were turning brown by the time I got to the funeral home. Ps to the person you have this little message written to, is MY FATHER who is deceased. That wasn't easy to see.
★★★★
Reviewed By:
Melissa
Jul 9, 2025
Never got my flowers because we cancelled the order, the refund was a bit dragged out as there was a lot of miscommunication from throughout the staff. Also the stock photo has a different picture - that is false advertising.
★★★★
Reviewed By:
Gina
Jul 5, 2025
The flowers were not what was ordered. Not a single rose was in the arrangement.
★★★★
Reviewed By:
Sellgren
Jun 28, 2025
Sent wrong flowers, wrong color, there are 2 different honey bee flowers, 1 regular and 1 summer, you sent summer and supposed to be regular with the peach color flowers
★★★★
Reviewed By:
Virginia giles
Jun 23, 2025
The arrangement was cute. But it arrived 3 days late.
★★★★
Reviewed By:
Tannya Williams
Jun 22, 2025
The flowers were pretty, HOWEVER I don't appreciate the fact that my best friend didn't get what she ordered the first time and I had another delivery the next day. Also I believe you all were the company I ordered my best friend flowers from last year in September for her birthday and I was also Not Satisfied with what she received! Y'all need to Do Better. This year I'm going to a local florist for her birthday flowers. Smh
★★★★
Reviewed By:
Hope Heiser
May 25, 2025
Thw flowers were never delivered to me. It seems they were delivered elsewhere.
★★★★
Reviewed By:
Terri Kolman
May 19, 2025
Unfortunately, I was very disappointed with the quality of the design and the flowers in it. I don't know what my 2 children paid for it but it was for a very difficult day. That was my wedding anniversary and if my husband hadn't died 19 years earlier we would have been married for 48 years. We found out by accident that he was in the last stages of lung cancer and had 1 to 2 months to live. He had no symptoms but unfortunately the Dr's were right. He died at 2am on New Year's day. It still feels like yesterday. It was very hard on my children and on me. I lost everything. My home, possessions, car money. Doing a foreclosure and bankruptcy was no fun. My children grew up in the Naperville school system and my daughter now teaches there. I needed to move and a m now in a rental in Oswego. There is a florist in downtown Oswego that is very creative and whose flowers. She just got flowers from there from her husband and kid's for Mother's day. Her husband is Ryan Kauffman the president of Oswego. I don't remember the name and theybare in Vegas at some political thing so I can't get the name for you but Oswego is a small village.When my son called the next day he asked.if there were any peach flowers in the display. I had to go look as when they were delivered by a wonderful delivery gentleman truly wonderful everything looked white. There were some tiny carnations who's tips looked like they might be peach. I went to look at them and luckily they had opened a bit more and I could tell him yes. Peach was my wedding color. Bridesmaid dresses, flowers etc so I'm sure whoever ordered these flowers for me asked that some peach flowers be put in the display. Wish I could give you a better rating but it was what it was. I appreciated that my children thought of me 19 years since we lost him and know how difficult this day would be for me and for themselves. I don't know where this picture wasn't done by me. My flowers didn't look like that.
★★★★
Reviewed By:
Lisa
Apr 30, 2025
The arrangement was beautiful. However, it was left unwrapped on the ground in front of my door. I have ordered from you and I just hope my orders weren't similarly delivered.
★★★★
Reviewed By:
Joy kitt
Apr 26, 2025
They were never delivered
★★★★
Reviewed By:
Natalie Hill
Apr 15, 2025
They didn't look like the teleflora picture at all
★★★★
Reviewed By:
Sandra Nava
Apr 3, 2025
Hi, I sent my mother flowers for her bday, she never received them due to them dropped off on the sidewalk close to the street and not even at the actual door. Very unprofessional!
★★★★
Reviewed By:
Anonymous
Mar 23, 2025
Many of the purple flowers were broken and the entire bouquet was sparse appearing. I was grateful for the surprise but disappointed by the flowers themselves. The purchaser noticed them over the phone they were not even close to what she purchased. The nicest part of the delivery was the delivery person.
★★★★
Reviewed By:
Amy Rukavina
Mar 6, 2025
The arrangement was disappointing compared to the image shown or as the image shown. It lacked fullness, with very few flowers and a lot of empty space, making it look sparse and poorly arranged. Given the price paid, I expected a much more lush and well-designed bouquet. Definitely not worth the cost.
★★★★
Reviewed By:
Leslie
Mar 1, 2025
Flowers did not match the description and picture of what it should look like. There are not enough flowers in the vase, it's mostly leaves.
★★★★
Reviewed By:
Marcy Harris
Mar 1, 2025
My husband is extremely disappointed in the arrangement. While we understand that when you order online the arrangement is not a duplicate, what I received was definitely not as full. The large balloon seemed like it was placed to mask the lack of flowers in the arrangement. Definitely not worth the money that was paid. Just to note, the arrangement was not wrapped in paper or plastic; nothing. Like it was pulled out of the cooler at the grocery store and delivered. He sends me flowers regularly and this definitely was not on par with what usually arrives.
★★★★
Reviewed By:
Teresa Skinner
Feb 28, 2025
I was not happy or satisfied with the way my flowers were packaged & delivered. They were not in a box or wrapped up just the vase just like the picture above with my personal information visible just sitting in front of my door when I came home Wednesday evening @ 6pm.There was no packet if flowers food. Who delivers flowers like that??? We will never order flowers from your retail establishment EVER AGAIN. How unprofessional. Mr. Mickens deserves a full refund!! Anybody could have took the flowers with all my personal info exposed!
★★★★
Reviewed By:
Rosa Montenegro
Feb 28, 2025
I was very disappointed with the flowers that were delivered. I ordered a bouquet and the one I received was very different and not the one I picked. This was the first and last time I order from here.
★★★★
Reviewed By:
Tamara Kornas
Feb 20, 2025
I never received them can not get a hold of anyone and no one returns my calls, or texts.
★★★★
Reviewed By:
David Dietz
Feb 17, 2025
My husband tried to cancel this order, because it arrived on Feb 15 in late afternoon. I hope he gets refunded. Also, it was disappointing that the arrangement did not have any roses and was mainly cheap carnations.
★★★★
Reviewed By:
Alex Keller
Feb 16, 2025
I will NEVER order from here again. You guys over charge for shit flowers and you can't even deliver it on the right day. Terrible company stay far away.
★★★★
Reviewed By:
Gary Thomas
Feb 16, 2025
They're extremely small for the price
★★★★
Reviewed By:
Eric Armstrong
Feb 16, 2025
I am receiving a full refund because the flowers were not delivered in the time they were paid for. I was lied to about a delivery attempt. The customer service was horrible. I will not do this again and I'll be sharing my experience with my vast network.
★★★★
Reviewed By:
Jeannie
Feb 15, 2025
Totally different than the one ordered.
★★★★
Reviewed By:
ola ohale
Feb 15, 2025
Your delivery driver left the flowers outside in the cold and it was wilted by the time we got home. We had 2 orders and the older gentleman made sure some one was there to receive the flowers . The second guy left it at someone else's house , I let the lady know that that was not my house she hung up and never reached out to the driver. The neighbor ended up being the flowers over and it was wilted. I would not recommend this flower shop and this is definitely a 1 star for me out of courtesy
  Next