American Fork Flower Patch, American Fork, UT - Customer Flower Reviews

101 N West State Rd
Ste 100
American Fork, UT 84003
1-801-377-7995
www.flowerpatchamericanfork.com

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Total reviews: 961 reviews | Star Rating: 4.67
5 Star ★★★★★
 
 
786
81.79%
4 Star ★★★★
 
 
102
10.61%
3 Star ★★★☆☆
 
 
30
3.12%
2 Star ★★☆☆☆
 
 
19
1.98%
1 Star ☆☆☆☆
 
 
24
2.50%
Real Customers, Real Reviews

All reviews are from verified American Fork Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

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Reviewed By:
Jason Barnett
Sep 10, 2018
It was not delivered on time and had to be re-delivered the next day
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Reviewed By:
Kaitlyn
Jul 25, 2018
That isn't the ribbon that I purchased for my flowers. It's supposed to be “bee ribbon.” Thanks
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Reviewed By:
Penny Kloppenburg
Jul 14, 2018
$181 for something that looks awful. Where is the roses and what kind of now it's that?
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Reviewed By:
Kyle
Jun 26, 2018
Awful flower quality. Two of the spray roses look completely wilted. While the other roses are already browned and almost dead. Incredible that this was delivered in this condition.
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Reviewed By:
Shelly
Jun 21, 2018
I was disappointed With the arrangement sent. It looked like a child shoved it into a vase. No thought or care behind the arrangement. M
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Reviewed By:
Karl Thompson
May 27, 2018
Not that's bice over the phone, I asked if at all possible go a little earlier and they got there literally a minute before 6 and the business was closed.
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Reviewed By:
Mark
Feb 12, 2018
I usually ask for an arrangement like this... but this seems really bland. Not what I was hoping for.
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Reviewed By:
Jeff
Nov 2, 2017
Horrible experience, don't order online, it won't deliver!
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Reviewed By:
Jared
Oct 30, 2017
I paid to have flowers delivered to my wife on the anniversary of our daughter's passing. I was hoping to surprise my wife during the middle of the day while I was at work. I was told the delivery would happen between 1:00-4:00pm. I received a call at 4:30pm telling me that the flowers hadn't yet been delivered and would be delivered around 5:30pm. I told them that since I would already be on my way home at that time, I would just pick up the flowers at their shop. I requested that they refund the delivery fee since it didn't actually happen. Four days later and I still haven't received a refund for the delivery fee.
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Reviewed By:
Michelle Storm
Oct 25, 2017
Hey: I don't what happen with the communication for this delivery to my daughter Emily Storm. You guys have done great before. I ordered the flowers 10/23 and sent to her work and you tried to deliver between 5 and 8 pm. offices are not open at night? Then I called 10/24 and yo assured me you would have it delivered today by 5:00, again a no....not very happy this time.
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Reviewed By:
JE
Oct 6, 2017
The flowers didn't match the photo in a pretty important way, and I had to call to get them fixed. I was told that they would fix them and send back a photo, but I never received a photo back. Then, five days later, I got an email with a photo of the same flowers that I asked them to fix. Displeased with the service and the arrangement.
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Reviewed By:
Shaylyn S.
Jul 29, 2017
Unfortunately, the flowers I gave to my sister died only after 1 1/2 days. I was very disappointed to spend money on these & they didn't last very long.
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Reviewed By:
Lori Whipple
Jun 8, 2017
I was disappointed with the arrangement. I had ordered another one a few months back and was thrilled with it and was a lot fuller with more flowers. I paid less for the first flowers I bought so I was really not happy that I paid more for something so sparse. I will not order through you all again.
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Reviewed By:
BW
May 25, 2017
This has happened to me with this company twice now. Absolutely the worst experience I have had with any company. The flowers never arrived. Called customer service of the American Fork Flower Patch and explained that they were supposed to be delivered before 4:00 and that they were never delivered. The manager, without giving me her name, got on the phone with an unprofessional "hello" I started explaining the situation, and she interrupted me and said "hold on" and put me on hold with no explanation, then got back on the phone and said she cancelled the order and in a very insincere voice said "sorry" and hung up. I'm bewildered that this place is still in business, and this manager still has a job.
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Reviewed By:
Ben Willis
Nov 7, 2016
While the arrangement itself was beautiful, the flowers were brown around the edges, never opened, and were dead within 3 days. While I really like the people at my AF Flower Patch I'm not sure I'll use them again. For $75 I expected more.
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Reviewed By:
TK
Oct 21, 2016
The website was impossible! I tried to order 3 times to no avail. The personnel or phone service has always been good so why is the website so not customer friendly?
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Reviewed By:
Nate
Oct 20, 2016
I ordered flowers for my wife's birthday and wanted them sent to her work as a surprise. I ordered at 12:30pm and chose 1-5pm delivery. At 5:11pm I finally got an e-mail saying they were delivered, which by then my wife had left work and never saw them. The next day she got to work and there was no word of flowers being delivered. I called Flower Patch, and they said a lady named Lucy had signed for them. There's nobody by the name of Lucy who works with my wife. Not sure where the flowers ended up, but I'm frustrated with the lack of communication. I've asked for a full refund and haven't received any kind of confirmation of that.
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Reviewed By:
Matt Jameson
Sep 23, 2016
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Reviewed By:
Sherry
Sep 12, 2016
I don't think this was very close to the photo from which I placed the order - this looks rather cheap and "thrown together." It was sent to a funeral - the ribbon looks like it would better fit a "new baby" arrangement. I can't say that I am pleased with this at all.
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Reviewed By:
Phyllis
Apr 19, 2016
Ordered flowers Friday night to be delivered to my sister at hospital. Sister still has not received flowers - It is Tuesday. Very disappointed. Got a call Saturday at 12:30 - said she had been released from the hospital - she was still at the hospital until 4pm Saturday.
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Reviewed By:
J
Apr 18, 2016
Not what I was hoping for for the amount I paid.
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Reviewed By:
Brianne
Mar 21, 2016
I am wondering why what I order on line is never the same as what gets delivered. I ordered the arrangement Mango Large, and it was yellow flowers not pink and peach. This has now happened to me twice in the last 2 weeks. I didn't want pink flowers or the pink ribbon. I wish you would tell us before we buy a particular item that it is not the same.
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Reviewed By:
Francisco Terriquez
Jan 22, 2016
The flowers ware not delivered on the promise window of time, and ended not been a sorprise for my wife sense I hade to call to see where they ware in front of her, We hade an appointment for an aniversary deaner and was waiting on the car with her and She listen all the trouble to get them.
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Reviewed By:
Shar
Jan 8, 2016
Doesn't look like the photo online for the same price. Looks much cheaper, which seems to happen when you order without coming in. Cheaper basket - fewer flowers - less color, smaller plants. cheap bow