Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 36378 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,446
|
89.19% |
| 4 Star ★★★★☆ |
2,214
|
6.09% |
| 3 Star ★★★☆☆ |
725
|
1.99% |
| 2 Star ★★☆☆☆ |
405
|
1.11% |
| 1 Star ★☆☆☆☆ |
588
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
FP
FP
Oct 27, 2020
Look nice but as they have yet to arrive (Flower Patch is a day late so far) what's the point? No one cares what they look like in the store! It's the actual (late) delivery that matters!
Reviewed By:
Artemio mayorga
Artemio mayorga
Oct 21, 2020
No good.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 21, 2020
I am so glad that we were able to improve this arrangement for you. We added more stargazers that were a little more open. We are sorry that we didn't have enough of the fully open stargazers. ... More
I am so glad that we were able to improve this arrangement for you. We added more stargazers that were a little more open. We are sorry that we didn't have enough of the fully open stargazers. But putting them in an arrangement not fully open gives your arrangement a longer life. thank you again for you feedback.
Amy Hawke
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Amy Hawke
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Reviewed By:
Mindy Sipes
Mindy Sipes
Oct 19, 2020
In less the 24 hours the balloons lost air. Called store and they said the manager would call me 2 days and still no call
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 21, 2020
Thank you for your feedback. I will have them call you. I am so sorry that we did not get back to you.
Amy Hawke
Amy Hawke
Reviewed By:
Neal howard
Neal howard
Oct 16, 2020
The card message was not delivered with the plant the recipient had to call and ask who sent the plant that's when I found out that the card never delivered with the order.not cool
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 21, 2020
I am so sorry that the card message did not make it with your arrangement. I will be sure to check with the driver to make sure that they are always delivering with the card. thank you for your feedback.
Amy Hawke
Amy Hawke
Reviewed By:
Joleen
Joleen
Sep 17, 2020
It doesn't look like the picture on your site. Looks chinsey! Needs more flowers please! I want it to look as full as the picture.j
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 22, 2020
Thank you for your feedback. We will take a look at this and resolve it for the future.
Thanks,
Thanks,
Reviewed By:
Aicha
Aicha
Sep 10, 2020
Not quite the same as the picture. Flowers are not the same, the height either and the vase. I am disappointed with the picture you sent that is different from the picture on your website.
Reviewed By:
Zach
Zach
Sep 1, 2020
They were already wilted a day after I bought them.
Reviewed By:
Pellegrino
Pellegrino
Aug 26, 2020
Definitely looks prettier on the website
Reviewed By:
Jacob
Jacob
Aug 18, 2020
Never were delivered
Reviewed By:
Janet Middaugh
Janet Middaugh
Jul 30, 2020
It's suppose to be a round basket not oblong. I just called flower patch to make sure I ordered the round one in which I did. She indicated the driver would stop and exchange it at an other flower patch. I asked if I could have a picture sent to me of the
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 13, 2020
Janet, We are sorry that we couldn't send you another picture of the plant. The driver stopped at a store close to your delivery to pick up the plant. This store does not have the ability to s... More
Janet, We are sorry that we couldn't send you another picture of the plant. The driver stopped at a store close to your delivery to pick up the plant. This store does not have the ability to send pictures as it is a pick up store only not a delivering store. We are glad that we were able to send the round plant and then send you a picture later.
Thanks,
Amy Hawke
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Thanks,
Amy Hawke
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Reviewed By:
Robyn
Robyn
Jul 14, 2020
Not at all what I described over the phone! So unhappy about these bunches of flowers that I ordered. The arrangement was horrible and you couldn't even see the roses buried in there. Looked like a tiny bunch of cheap daises. The purple flower I asked for
Reviewed By:
Tosh Shiba
Tosh Shiba
Jul 10, 2020
I would rate this a minus five!!! Extremely disappointed as to what we received. Lacked overall number of flowers with many of those In the arrangement were far from opening. Also lacked color causing it to look dull and cheap!! Was not like what was pict
Reviewed By:
Tosh Shiba
Tosh Shiba
Jul 10, 2020
Lacking number of flowers including colors compared to display photos in catalog. Very disappointed!!!
Reviewed By:
Tim
Tim
Jul 6, 2020
Asked for early delivery though a special request, it was a 3 hr window. Flower Patch failed here. Very disappointing.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 6, 2020
We are so sorry we were unable to deliver your arrangement earlier this morning. We delivered as soon as possible with the other orders that we had on the schedule for today. Thank you for your feedback!
Reviewed By:
Drake Brown
Drake Brown
Jun 23, 2020
The package was delivered the the recipient (my Dad, LaDell Brown) reported to me that there was no indication of who it was from. This is the second time your company has goofed up something with a delivery I ordered. The last time you put the wrong la
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 23, 2020
Drake, I am so sorry that happened. The card read We love you Dad. Drake and Holly. Thank you so much for your feedback.
Amy
Amy
Reviewed By:
Jaren
Jaren
May 26, 2020
They never delivered my flowers, I paid for same day delivery. I still have not recieved a refund, getting any kind of help or call back has been a joke
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 26, 2020
We are so sorry that you have not received the service you expected. I checked into your order and it has been refunded. It does take 3-5 business days for the refund depending on your bank. Thank you for bringing this to our attention.
Reviewed By:
Greg
Greg
May 1, 2020
Why is your delivery person NOT wearing a mask and gloves!?!?!?
Reviewed By:
Aimee
Aimee
Apr 30, 2020
That is a depressing array of flowers right there :(
Reviewed By:
Jessica Cain
Jessica Cain
Apr 29, 2020
That succulent is tiny. I know they said it could be different from the picture but that looks so small. I would've gladly paid more to add another succulent.
Reviewed By:
Anna
Anna
Apr 22, 2020
This was the more expensive arrangement of the two I ordered. I assumed it was because the picture I order from online was mostly roses and buds with some purple filler. What I got was half roses, half purple filler, and no buds. Very disappointing! If so
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 22, 2020
We are sorry that you were not contacted about the coffee bean missing from the arrangement. We are having trouble sourcing flowers at this difficult time. Thanks you for your feedback.
Amy
Amy
Reviewed By:
George
George
Apr 13, 2020
Order was not what is asked for, they had to redo the arrangement that caused it to arrive later than it was scheduled. I was disappointed this time around.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 13, 2020
We are sorry that we did not meet your expectations but are glad that we were able to redeliver you a new arrangement.
Thanks,
Amy Hawke
Thanks,
Amy Hawke
Reviewed By:
Kacie
Kacie
Apr 11, 2020
The ad said it would be 10 lilies, that is definitely not what was advertised in the email.
Reviewed By:
Michell
Michell
Apr 11, 2020
I will never order flowers from this company again! Be warned that if you order with this company and your delivery is not in Utah they will call you day of delivery and tell you to pay$10 more. The choice was pay the $10 or delivery will not be deliver
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 11, 2020
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local ar... More
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local area in order to deliver out of state. We are sorry that we were not able to accommodate your order. we have fully refunded the order. Thank you for your feedback.
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Reviewed By:
Karma parlett
Karma parlett
Apr 7, 2020
This is an ugly arrangement. Looks like two tulips? Should be 10 or 12?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 7, 2020
We are so sorry. This is a bad picture of the arrangement. There are 10 tulips in the arrangement. we should have taken a better picture. thank you for your feedback.
Reviewed By:
MIKEY BOONE
MIKEY BOONE
Mar 31, 2020
IT DOES NOT LOOK LIKE THE PICTURE THAT I CHOSE FROM FOR IT TO LOOK LIKE THERE WAS A LOT MORE TALL PURPLE FLOWERS I ONLY SEE ONE IT ALSO LOOKS ALOT LITTLER THAN THAT OF THE PICTURE I PICKED FROM BUT WHAT IS DONE IS DONE I GUESS I DO NOT BELIEVE I GOT WHAT
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
Thank you for you r feedback. I think that the picture is deceiving the purple swirl pick is hidden by the card which makes it hard to tell it is there. We will make sure that the pictures we take better represent the arrangements.
Thanks,
Amy
Thanks,
Amy
