★★★★★

Reviewed By:
Mike D

Mar 31, 2020

I'm disappointed. Her favorite color was yellow, which is what prompted me to order. Unless I can't make out the colors in your picture, the advertised picture looks far different. In addition, the ranunculus appear to be roses, that appear to be sagg

Responded To By:
Amy Hawke / General Manager

Mar 31, 2020

Thanks for the feedback. The description of the arrangement states that the colors come designers choice. But I was able to catch the delivery driver and we will send out the yellow tulips with pink ranunculus.

★★★★★

Reviewed By:
Ken

Mar 9, 2020

They said they did not receive them

★★★★★

Reviewed By:
Natalie MacDonald

Mar 2, 2020

The basket looks nothing like the one I selected on the website. I ordered something that looked completely different from this one. Very upsetting. I won't order sympathy flowers from your company again. If your employees are going to select random baske

Responded To By:
Jaimee Rogers / Assistant Manager

Mar 2, 2020

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Jaimee Rogers

Call Center Assistant Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
Jason Schatz

Feb 28, 2020

My wife's received this Boquet which was supposed to have a dozen roses and it only had 10 roses

Responded To By:
Jaimee Rogers / Assistant Manager

Feb 28, 2020

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Jaimee Rogers

Call Center Assistant Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
VLCM

Feb 25, 2020

THIS IS NOT THE ARRANGEMENT I ORDERED. AND THE ANIMAL IS SOOOO NOT THE BEAR I REQUSTED. I AM NORMALLY VERY PLEASED WITH MY ORDER BUT THIS TIME I AM VERY UNHAPPY.

Responded To By:
Amy Hawke / General Manager

Feb 25, 2020

It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from ... More

It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from GOOD to GREAT!

Regards,
Sean H

The Bear you requested is in the bag. Please give us a call so we can fix what you would like fixed on the arrangement before it gets sent out. This is why we love our PICTURE SERVICE, so we are able to insure we are delivering what it is your wanting.

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps

Call Center Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
Walt

Feb 23, 2020

I ordered 2x Ooh LaLa's and 1x Passion to be delivered on Valentine's Day, we only received 1x Ooh LaLa's and 1x Passion. I called the next morning and they said they will get the missing Ooh LaLa out the same day. Well only the flowers arrived, not the b

Responded To By:
Amy Hawke / General Manager

Feb 24, 2020

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps

Call Center Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
Deepak Raj

Feb 18, 2020

Order still not delivered even after three days delay. Worst service ever. Delivery did not contact the recipient at all. Called their number. They promised to deliver the next day. Three days later stl no delivery. Spoilt all the Valentine's Day wishes.

★★★★★

Reviewed By:
Utah Property Management

Feb 7, 2020

This isn't our order. We didn't order Valentine's flower, only a planter for a funeral. Please don't deliver these.

Responded To By:
Amy Hawke / General Manager

Feb 7, 2020

I apologize as the wrong photo was sent to you in regards to your order. I do show we have a planter going out today 02/02/20. Please accept our sincere apology. I will have them re take and send a ph... More

I apologize as the wrong photo was sent to you in regards to your order. I do show we have a planter going out today 02/02/20. Please accept our sincere apology. I will have them re take and send a photo of what we are delivering.

Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
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★★★★★

Reviewed By:
Shauna

Feb 4, 2020

I was very disappointed in my planter. The one we picked out had anthurium plant with about 6 blooms that really sold it for me. It was also of varying heights. The one we got was just a big bushy thing. We did NOT get what we picked out!

Responded To By:
Amy Hawke / General Manager

Feb 4, 2020

hank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve ... More

hank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps

Call Center Manager-Flower Patch-Corporate Office
Less

★★★★★

Reviewed By:
Aimee

Feb 4, 2020

Great side view picture :(

Responded To By:
Amy Hawke / General Manager

Feb 4, 2020

Thank you for letting us know about the picture angle. We have followed up with the individual who took the picture and provided the appropriate coaching. Thank you for helping us move from good to great!

Kind Regards,
Sean Heaps
Flower patch-Call Center Manager-

★★★★★

Reviewed By:
Shauna Orullian

Jan 10, 2020

I called the shop to add more balloons and I specifically asked for PINK Rose's. I was assured that I would get PINK Rose's. Didn't happen. Very upset. Called the shop and got nothing but excuses. Was told the manager would call me the next day and I ha

Responded To By:
Amy Hawke / General Manager

Jan 10, 2020

Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voic... More

Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voice message as I am wanting to also send you a replacement in regards to the incorrect color of roses you received. Please let me know what address is best to send this new arrangement to and if there are any further questions or concerns you may have. Again I am extremely sorry for the inconvenience and frustration, as I want to provide the best solution available to help regain your confidence and satisfaction with Flower Patch. Thank you again for providing us with the information to help us improve on these situation so we may avoid them moving forward. Your feedback is greatly appreciated. Your refund has been processed and you should see this on you account today if not in the next few day. Please feel free to also email me if you have any further questions or concerns. sean@flowerpatch.com
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★★★★★

Reviewed By:
Tom

Jan 9, 2020

It was great

Responded To By:
Amy Hawke / General Manager

Jan 9, 2020

I'm confused as to why it is rated 1 star when you said it was great. Was there more information that I needed to know that was not included with this comment?

Kind Regards,
Sean Heaps
Call Center Manager-flower Patch- Corporate Office

★★★★★

Reviewed By:
Artemio mayorga

Dec 24, 2019

Delivery to early...my wife not in home.

Responded To By:
Amy Hawke / General Manager

Dec 26, 2019

I'm glad to here these were delivered and this was not the problem you were having. Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We will share you feedback from the phone cal we had and insure the appropriate coaching is implemented.

★★★★★

Reviewed By:
Mike

Dec 22, 2019

When you order numerous arrangements online you only have 1 place for card messages. I submitted clear instructions for each card for each arrangement and you printed the entire same message for all 3 cards. Very embarrassing. There has to be a human on t

Responded To By:
Amy Hawke / General Manager

Dec 23, 2019

Mike,
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.
More

Mike,
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.

I have every desire to provide a solution and gain your confidence with our company Flower Patch.

I will be in contact with you tomorrow , Monday 12/23 via phone call. In the mean time,if you have any questions or concerns please feel free to let me know via email .

Kind Regards and Happy Holidays,
Sean Heaps
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★★★★★

Reviewed By:
Kember

Dec 6, 2019

this does not look anything like the pitcher I looked at and wanted it still looks ok

Responded To By:
Amy Hawke / General Manager

Dec 6, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less

★★★★★

Reviewed By:
Bill Fenstermaker

Dec 6, 2019

Wish she would have received them , but not

Responded To By:
Amy Hawke / General Manager

Dec 6, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less

★★★★★

Reviewed By:
Lynne

Dec 3, 2019

I ordered them by phone. My sister paid for them in person. My dad only dies once and my sister had to call right before the funeral started to find out where the arrangements were. You send me an email of the flowers while I am at the funeral. You ha

Responded To By:
Amy Hawke / General Manager

Dec 3, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
Shane Larsen

Nov 3, 2019

Flowers were beautiful, however they were not delivered on the scheduled day and I was not notified and had to call twice just to get them redelivered the next day. Very dissatisfied with the delivery process and lack of communication, it ruined the surpr

Responded To By:
Amy Hawke / General Manager

Nov 4, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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★★★★★

Reviewed By:
Taylor Hanson

Oct 28, 2019

I ordered a corsage with white flowers, so why are they black?

Responded To By:
Amy Hawke / General Manager

Oct 28, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Thank you for taking the time and talking with us today so we could better describe what you were seeing in the picture.Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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★★★★★

Reviewed By:
JV

Oct 23, 2019

Received vague text message, which I foolishly mistook as confirmation that flowers had been delivered. Instead note was left on door to call. Customer service was lacking over the phone, no concern that the flowers for my anniversary wouldn't be delivere

Responded To By:
Amy Hawke / General Manager

Oct 23, 2019

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your is... More

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be calling you to discuss this issue and the best solution possible.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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★★★★★

Reviewed By:
Michelle

Oct 14, 2019

I was disappointed in the way they turned out. Looked nothing like the picture and also that the petals starting coming off right after they were delivered. Very disappointing.

Responded To By:
Amy Hawke / General Manager

Oct 14, 2019

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More

Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
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★★★★★

Reviewed By:
Mele

Oct 9, 2019

This is not at all what I ordered.

★★★★★

Reviewed By:
Jeramy

Oct 9, 2019

Not even the vase (booties) that I ordered (specifically ordered for that reason). Your "One of six vases" preface should probably be more specific that it is a different object. Not roses (as shown in advertisement), front daisy looks to be wilting.

Responded To By:
Amy Hawke / General Manager

Oct 9, 2019

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your is... More

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I tried calling the number you have for your self and the customer on our file but they are non working numbers. we are sending a replacement today to the same address went delivered to.

Glad we are able to correct this to meet the needs and expectations you had.
Thank you for choosing Flower Patch.
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★★★★★

Reviewed By:
Doug B

Oct 9, 2019

Not at all what I purchased online. This was supposed to be for a loved one that was lost and only 3 flowers for their hardship. Wow...

Responded To By:
Amy Hawke / General Manager

Oct 9, 2019

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide a solution.Thank you for taking the time today... More

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide a solution.Thank you for taking the time today to speak with me on the phone and allowing us to send a replacement of what the product should look like. The arrangement which you ordered online does come with only 3 flowers as shown in the pic online, but this arrangement is missing the wax flowers/filler. we will make sure the new arrangement includes this

We will send an updated pic of the new product going out today.
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★★★★★

Reviewed By:
Andrea

Oct 4, 2019

Yellow roses were way over bloomed

5 Star ★★★★★	32,450	89.19%
4 Star ★★★★☆	2,214	6.09%
3 Star ★★★☆☆	725	1.99%
2 Star ★★☆☆☆	405	1.11%
1 Star ★☆☆☆☆	588	1.62%

Flower Patch, Salt Lake City, UT - Customer Flower Reviews

Showing 1 star reviews. Show all reviews

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