Flower Patch, Salt Lake City, UT - Customer Flower Reviews
Like us on Facebook.
Total reviews: 36916 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,953
|
89.26% |
| 4 Star ★★★★☆ |
2,226
|
6.03% |
| 3 Star ★★★☆☆ |
732
|
1.98% |
| 2 Star ★★☆☆☆ |
407
|
1.10% |
| 1 Star ★☆☆☆☆ |
598
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jaren
Jaren
May 26, 2020
They never delivered my flowers, I paid for same day delivery. I still have not recieved a refund, getting any kind of help or call back has been a joke
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 26, 2020
We are so sorry that you have not received the service you expected. I checked into your order and it has been refunded. It does take 3-5 business days for the refund depending on your bank. Thank you for bringing this to our attention.
Reviewed By:
Greg
Greg
May 1, 2020
Why is your delivery person NOT wearing a mask and gloves!?!?!?
Reviewed By:
Aimee
Aimee
Apr 30, 2020
That is a depressing array of flowers right there :(
Reviewed By:
Jessica Cain
Jessica Cain
Apr 29, 2020
That succulent is tiny. I know they said it could be different from the picture but that looks so small. I would've gladly paid more to add another succulent.
Reviewed By:
Anna
Anna
Apr 22, 2020
This was the more expensive arrangement of the two I ordered. I assumed it was because the picture I order from online was mostly roses and buds with some purple filler. What I got was half roses, half purple filler, and no buds. Very disappointing! If so
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 22, 2020
We are sorry that you were not contacted about the coffee bean missing from the arrangement. We are having trouble sourcing flowers at this difficult time. Thanks you for your feedback.
Amy
Amy
Reviewed By:
George
George
Apr 13, 2020
Order was not what is asked for, they had to redo the arrangement that caused it to arrive later than it was scheduled. I was disappointed this time around.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 13, 2020
We are sorry that we did not meet your expectations but are glad that we were able to redeliver you a new arrangement.
Thanks,
Amy Hawke
Thanks,
Amy Hawke
Reviewed By:
Kacie
Kacie
Apr 11, 2020
The ad said it would be 10 lilies, that is definitely not what was advertised in the email.
Reviewed By:
Michell
Michell
Apr 11, 2020
I will never order flowers from this company again! Be warned that if you order with this company and your delivery is not in Utah they will call you day of delivery and tell you to pay$10 more. The choice was pay the $10 or delivery will not be deliver
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 11, 2020
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local ar... More
Michell, Please phone us at (801) 377-7995 so I can help you with this problem. i am sorry that we were not able to help you with your out of state delivery. We have to use a Florist in that local area in order to deliver out of state. We are sorry that we were not able to accommodate your order. we have fully refunded the order. Thank you for your feedback.
Less
Less
Reviewed By:
Karma parlett
Karma parlett
Apr 7, 2020
This is an ugly arrangement. Looks like two tulips? Should be 10 or 12?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 7, 2020
We are so sorry. This is a bad picture of the arrangement. There are 10 tulips in the arrangement. we should have taken a better picture. thank you for your feedback.
Reviewed By:
MIKEY BOONE
MIKEY BOONE
Mar 31, 2020
IT DOES NOT LOOK LIKE THE PICTURE THAT I CHOSE FROM FOR IT TO LOOK LIKE THERE WAS A LOT MORE TALL PURPLE FLOWERS I ONLY SEE ONE IT ALSO LOOKS ALOT LITTLER THAN THAT OF THE PICTURE I PICKED FROM BUT WHAT IS DONE IS DONE I GUESS I DO NOT BELIEVE I GOT WHAT
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
Thank you for you r feedback. I think that the picture is deceiving the purple swirl pick is hidden by the card which makes it hard to tell it is there. We will make sure that the pictures we take better represent the arrangements.
Thanks,
Amy
Thanks,
Amy
Reviewed By:
Mike D
Mike D
Mar 31, 2020
I'm disappointed. Her favorite color was yellow, which is what prompted me to order. Unless I can't make out the colors in your picture, the advertised picture looks far different. In addition, the ranunculus appear to be roses, that appear to be sagg
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 31, 2020
Thanks for the feedback. The description of the arrangement states that the colors come designers choice. But I was able to catch the delivery driver and we will send out the yellow tulips with pink ranunculus.
Reviewed By:
Ken
Ken
Mar 9, 2020
They said they did not receive them
Reviewed By:
Natalie MacDonald
Natalie MacDonald
Mar 2, 2020
The basket looks nothing like the one I selected on the website. I ordered something that looked completely different from this one. Very upsetting. I won't order sympathy flowers from your company again. If your employees are going to select random baske
Responded To By:
Jaimee Rogers / Assistant Manager
Jaimee Rogers / Assistant Manager
Mar 2, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jason Schatz
Jason Schatz
Feb 28, 2020
My wife's received this Boquet which was supposed to have a dozen roses and it only had 10 roses
Responded To By:
Jaimee Rogers / Assistant Manager
Jaimee Rogers / Assistant Manager
Feb 28, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Call Center Assistant Manager-Flower Patch-Corporate Office
Less
Reviewed By:
VLCM
VLCM
Feb 25, 2020
THIS IS NOT THE ARRANGEMENT I ORDERED. AND THE ANIMAL IS SOOOO NOT THE BEAR I REQUSTED. I AM NORMALLY VERY PLEASED WITH MY ORDER BUT THIS TIME I AM VERY UNHAPPY.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2020
It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from ... More
It was a pleasure speaking with you today, and being able to correct and provide the product in which you were looking for. Thank you again for you feedback, as this helps us to continue to move from GOOD to GREAT!
Regards,
Sean H
The Bear you requested is in the bag. Please give us a call so we can fix what you would like fixed on the arrangement before it gets sent out. This is why we love our PICTURE SERVICE, so we are able to insure we are delivering what it is your wanting.
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Regards,
Sean H
The Bear you requested is in the bag. Please give us a call so we can fix what you would like fixed on the arrangement before it gets sent out. This is why we love our PICTURE SERVICE, so we are able to insure we are delivering what it is your wanting.
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Walt
Walt
Feb 23, 2020
I ordered 2x Ooh LaLa's and 1x Passion to be delivered on Valentine's Day, we only received 1x Ooh LaLa's and 1x Passion. I called the next morning and they said they will get the missing Ooh LaLa out the same day. Well only the flowers arrived, not the b
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 24, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Deepak Raj
Deepak Raj
Feb 18, 2020
Order still not delivered even after three days delay. Worst service ever. Delivery did not contact the recipient at all. Called their number. They promised to deliver the next day. Three days later stl no delivery. Spoilt all the Valentine's Day wishes.
Reviewed By:
Utah Property Management
Utah Property Management
Feb 7, 2020
This isn't our order. We didn't order Valentine's flower, only a planter for a funeral. Please don't deliver these.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 7, 2020
I apologize as the wrong photo was sent to you in regards to your order. I do show we have a planter going out today 02/02/20. Please accept our sincere apology. I will have them re take and send a ph... More
I apologize as the wrong photo was sent to you in regards to your order. I do show we have a planter going out today 02/02/20. Please accept our sincere apology. I will have them re take and send a photo of what we are delivering.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Shauna
Shauna
Feb 4, 2020
I was very disappointed in my planter. The one we picked out had anthurium plant with about 6 blooms that really sold it for me. It was also of varying heights. The one we got was just a big bushy thing. We did NOT get what we picked out!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 4, 2020
hank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve ... More
hank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Aimee
Aimee
Feb 4, 2020
Great side view picture :(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 4, 2020
Thank you for letting us know about the picture angle. We have followed up with the individual who took the picture and provided the appropriate coaching. Thank you for helping us move from good to great!
Kind Regards,
Sean Heaps
Flower patch-Call Center Manager-
Kind Regards,
Sean Heaps
Flower patch-Call Center Manager-
Reviewed By:
Shauna Orullian
Shauna Orullian
Jan 10, 2020
I called the shop to add more balloons and I specifically asked for PINK Rose's. I was assured that I would get PINK Rose's. Didn't happen. Very upset. Called the shop and got nothing but excuses. Was told the manager would call me the next day and I ha
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 10, 2020
Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voic... More
Thank you for responding. I tried calling you the other day to let you know I had provided your order with a 50% credit back on your card, which you should see today on your account. I left you a Voice message as I am wanting to also send you a replacement in regards to the incorrect color of roses you received. Please let me know what address is best to send this new arrangement to and if there are any further questions or concerns you may have. Again I am extremely sorry for the inconvenience and frustration, as I want to provide the best solution available to help regain your confidence and satisfaction with Flower Patch. Thank you again for providing us with the information to help us improve on these situation so we may avoid them moving forward. Your feedback is greatly appreciated. Your refund has been processed and you should see this on you account today if not in the next few day. Please feel free to also email me if you have any further questions or concerns. sean@flowerpatch.com
Less
Less
Reviewed By:
Tom
Tom
Jan 9, 2020
It was great
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 9, 2020
I'm confused as to why it is rated 1 star when you said it was great. Was there more information that I needed to know that was not included with this comment?
Kind Regards,
Sean Heaps
Call Center Manager-flower Patch- Corporate Office
Kind Regards,
Sean Heaps
Call Center Manager-flower Patch- Corporate Office
Reviewed By:
Artemio mayorga
Artemio mayorga
Dec 24, 2019
Delivery to early...my wife not in home.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 26, 2019
I'm glad to here these were delivered and this was not the problem you were having. Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We will share you feedback from the phone cal we had and insure the appropriate coaching is implemented.
Reviewed By:
Mike
Mike
Dec 22, 2019
When you order numerous arrangements online you only have 1 place for card messages. I submitted clear instructions for each card for each arrangement and you printed the entire same message for all 3 cards. Very embarrassing. There has to be a human on t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 23, 2019
Mike,
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.
More
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.
More
Mike,
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.
I have every desire to provide a solution and gain your confidence with our company Flower Patch.
I will be in contact with you tomorrow , Monday 12/23 via phone call. In the mean time,if you have any questions or concerns please feel free to let me know via email .
Kind Regards and Happy Holidays,
Sean Heaps
Less
Thank you for taking the time and responding to why our service/product did not satisfy your needs. Your feedback helps us improve so these experiences can be avoided in the future.
I have every desire to provide a solution and gain your confidence with our company Flower Patch.
I will be in contact with you tomorrow , Monday 12/23 via phone call. In the mean time,if you have any questions or concerns please feel free to let me know via email .
Kind Regards and Happy Holidays,
Sean Heaps
Less
Reviewed By:
Kember
Kember
Dec 6, 2019
this does not look anything like the pitcher I looked at and wanted it still looks ok
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 6, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
