Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38872 reviews | Star Rating: 4.81
| 5 Star ★★★★★ |
34,788
|
89.49% |
| 4 Star ★★★★☆ |
2,283
|
5.87% |
| 3 Star ★★★☆☆ |
757
|
1.95% |
| 2 Star ★★☆☆☆ |
423
|
1.09% |
| 1 Star ★☆☆☆☆ |
621
|
1.60% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jordan
Jordan
Oct 26, 2018
I received a delivery confirmation when the driver couldn't find my house in their GPS. After I called, the shop said he was having trouble finding it. They didn't call, or send an email saying they were unable to deliver the flowers. They were just going
Reviewed By:
Holly
Holly
Oct 25, 2018
I Love getting the picture, but these look wilted, and very plain. I am very disappointed. I won't order again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 25, 2018
Thank you for your feedback. I'm glad we were able to contact you to reassure you your roses are fresh, these are a vintage blush style rose so the color can be deceiving in a photo. Please let us know if you have any further questions or concerns.
Reviewed By:
Mickey Winrow
Mickey Winrow
Oct 17, 2018
The reason I ordered this is for the Halloween effect .. the ribbon is right but in the picture I ordered from there is a little bat and ghost in with the arrangement! Had I known you were going to exclude them I would have picked something different! Alt
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 18, 2018
Thank you for your feedback. We are very sorry for the disappointment. We will have a customer service agent contact you right away. We would love to send out a new one for you today or credit you back whatever you feel is fair. Please let us know if you have any further questions or concerns.
Reviewed By:
John
John
Oct 17, 2018
This is not what I ordered?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 17, 2018
Thank you for your feedback. I can see we sent you the wrong photo, we will send you the correct one now. Please let us know if you have any further questions or concerns.
Reviewed By:
Chad
Chad
Oct 15, 2018
These were for my mother for he anniversary and they never got delivered. So sad !
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 16, 2018
Thank you for your feedback. Looking into your order. We attempted delivery on the day and time you selected 10/09, there was no answer at the door or the number provided for her. We emailed you, call... More
Thank you for your feedback. Looking into your order. We attempted delivery on the day and time you selected 10/09, there was no answer at the door or the number provided for her. We emailed you, called you and left a message on the 10th and again on the 12th and still have not heard back from you or her. Please contact us, we'd love to get these delivered for you.
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Reviewed By:
Jimmie
Jimmie
Oct 13, 2018
Didn't look like that when she got them.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 15, 2018
Thank you for your feedback. We will look into this and have a customer service agent contact you to see what happened and what we can do for you. Please let us know if you have further questions or concerns.
Reviewed By:
Dominick Gallegos
Dominick Gallegos
Sep 17, 2018
The roses were beautiful! But the top of the vase glass was chipped off. Luckily the roses covered it but I was really disappointed. When my spouse got home I had to go buy a new fase for the roses. With paying up to $100 I was pretty bummed to see that.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 18, 2018
Thank you for your feedback. We are sorry to hear that your vase was chipped. We will have one of our customer service agents contact you for a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Wade
Wade
Sep 16, 2018
After only a couple of days most of the roses are wilting over. My wife and I are quite disappointed. Roses from the grocery store last longer and look better. They basically never bloomed. Very disappointed after spending $120. I believe the store shoul
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 17, 2018
Thank you for your feedback. I see your order was delivered on last Tuesday, the 11th. We do have a guarantee on our flowers. We do ask to be notified as soon as the flowers start to die which is stat... More
Thank you for your feedback. I see your order was delivered on last Tuesday, the 11th. We do have a guarantee on our flowers. We do ask to be notified as soon as the flowers start to die which is stated on the card that comes with your flowers. I do not see that you have contacted us for a replacement so we will have one of our customer service agents contact you. Please let us know if you have any further questions or concerns.
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Reviewed By:
William Mashack
William Mashack
Aug 25, 2018
Flowers NOT delivered in an orderly fashion, Driver took his time delivering the flowers. He was at the location and took 15 to 20 minutes before he finally delivered my flowers. This can't be good for business. I'd rather NOT rate 'Flower Patches' servic
Reviewed By:
Lauren
Lauren
Aug 15, 2018
This is not at all what I was envisioning. This was for a birthday, not a funeral, and the colors look so dark and gloomy, I asked for bright and colorful and beautiful. I need this fixed asap
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 15, 2018
Thank you for your feedback. We are happy we could re-make this for you today before you picked it up. Please let us know if you have any further questions or concerns.
Reviewed By:
Irene Petrogeorge
Irene Petrogeorge
Jul 27, 2018
Disappointed in the amount of flowers for the price. Too late now.
Reviewed By:
Jesse Andrews
Jesse Andrews
Jul 19, 2018
This doesn't look like what I ordered please call me ASAP 435-558-0327
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 20, 2018
Thank you for your feedback. I'm glad we could make contact with you and confirm this is in fact what your ordered. Please let us know if you have any further questions or concerns.
Reviewed By:
Jeff Wright
Jeff Wright
Jul 16, 2018
They are only four days old and half of the white roses have wilted and at least seven or eight of the red have wilted
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. We are sorry for any disappointment. I see we did 50 roses in the vase, usually doing that many makes it harder for the roses to thrive as long as usual, however, we do ha... More
Thank you for your feedback. We are sorry for any disappointment. I see we did 50 roses in the vase, usually doing that many makes it harder for the roses to thrive as long as usual, however, we do have a guarantee on all of our products, we would be happy to send out a new one for you. I will have customer service contact you today.
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Reviewed By:
Jocelyn Herrera
Jocelyn Herrera
Jul 16, 2018
The sunflower 🌻 looks DEAD. Not worth 30$
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. It looks like the sunflower in this is not fully open yet. We will have our customer service team contact you today. Please let us know if you have any further questions or concerns.
Reviewed By:
Kristen
Kristen
Jul 11, 2018
Very over priced. I could have order flowers online and received a much larger arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 11, 2018
Thank you for your feedback. We are sorry for any disappointment. For quality we do record all calls, I did go back to review the call placed about 5 days ago to check for any misunderstanding. Our cu... More
Thank you for your feedback. We are sorry for any disappointment. For quality we do record all calls, I did go back to review the call placed about 5 days ago to check for any misunderstanding. Our customer service rep offered you a bigger arrangement but, you had looked online and found a smaller one which was this specific arrangement. That is what she put in for you and that is what is shown in the picture. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jack James
Jack James
Jul 5, 2018
My girlfriend has yet to receive her gift, and it's been over a week since the due date for her birthday. It said nobody was their to retrieve but she has been there at the expected time, at both attempts. She's tried to call and get support, but she clai
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 5, 2018
Thank you for your feedback, we have attempted twice, each time we go no one answers the door, we also tried to call you and there is no answer so our only option has been to leave a door tag. She did... More
Thank you for your feedback, we have attempted twice, each time we go no one answers the door, we also tried to call you and there is no answer so our only option has been to leave a door tag. She did not call us with the door tag till Monday, we kindly set up the re-delivery at her convenience and attached her cell number to call when our driver got there. Again, there was no answer at the door or on the phone. We have sent several emails to you also to let you know of each attempt. We are happy to try again if one of you would please contact us. 801-466-6644.
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Reviewed By:
glenda sharples
glenda sharples
Jun 25, 2018
You deserve NO STARS.It doesn't even look like what the picture portrayed. There isn't any branches added to it,there are only 3 pink roses not 5, it looks lopsided. I am so sad & embarrassed in how it was sent.This was the second chance I was giving this
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 26, 2018
Thank you for your feedback. We are sorry for any disappointment. We will have our customer service team contact you for a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Mike Isbell
Mike Isbell
Jun 14, 2018
The flowers arrived on time as promised, unfortunately they look like they picked them two weeks ago. After 2 days they look terrible and my wife is throwing them out.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 14, 2018
Thank you for your feedback. We are so sorry for the disappointment. We will have our customer service team contact you to resolve this asap. Please let them know if you have further questions or concerns.
Reviewed By:
Nichole Timothy
Nichole Timothy
Jun 4, 2018
Very Dissatisfied with the flowers!!! The flowers that were delivered was NOT EVEN WHAT I ORDERED, THEY WERE DEAD AND NOT THE ONE I SELECTED. I WILL NEVER ORDER FROM YOU AGAIN. I SPENT ALOT OF MONEY ON FLOWERS THAT I COULD OF PICKED OUT OFMY OWN GARDEN A
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 4, 2018
Thank you for your feedback. We are very sorry for the disappointment. I see you have contacted our customer service department and we have sent out a new arrangement for you. We are glad we could resolve this for you. Please let us know if you have any further questions or concerns.
Reviewed By:
CL
CL
Jun 1, 2018
This was for my nephew and I was not thrilled that it was pink themed. When I ordered online, the bear had a neutral colored bow and the flowers were neutral colored as well. If I make another online order, I would appreciate a comment box for the florist
Reviewed By:
Blair
Blair
May 15, 2018
Flowers were brown on edges of rose petals. bow looked wrinkled and haphazard. Comparing this photo to the pic of the same bouquet on the Flower Patch website, makes me think they used mothers day leftovers. Very disappointing.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 15, 2018
Thank you for your feedback. We are sorry for any disappointment. We assure you we do not use old or left over flowers in arrangements. We do have a 100% satisfaction guarantee so we are always happy ... More
Thank you for your feedback. We are sorry for any disappointment. We assure you we do not use old or left over flowers in arrangements. We do have a 100% satisfaction guarantee so we are always happy to replace anything you are not happy with. I do see you were able to speak with our customer service department and get this resolved. Please let us know if you have any further questions or concerns.
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Reviewed By:
Diana May
Diana May
May 5, 2018
This is not what I ordered a live flowering basket. You sent me 2 pictures. Did you charge me for both?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 7, 2018
Sorry for the confusion. We did send out the green planter basket, we photoed the wrong one at first but we did send you the photo of your basket also. Please let us know if you have any further questions or concerns.
Reviewed By:
Brett
Brett
Apr 25, 2018
Picture online shows more flowers that what I was sent a picture of
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 25, 2018
Thank you for your feedback. We have remade this for you and sent you a new photo. Please let us know if you have any further questions or concerns.
Reviewed By:
j
j
Apr 19, 2018
:( I doubt I will use this service again, but thanks anyway I guess
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 20, 2018
Thank you for your feedback. We are very sorry for any disappointment. I can see that our customer service team has contacted you to find out the problem and come to a resolution. Please let us know if you have any further questions or concerns.
Reviewed By:
Richard
Richard
Mar 24, 2018
Not delivered during the timeframe promised. Website does not indicate that delivery will be abandoned during promised timeframe if no answer at door.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 26, 2018
Thank you for your feedback. I looked into your order, we see that you selected a time of between 2pm and 6pm. Our driver was there at 3:21pm, there was no answer at the door and we tried to call your... More
Thank you for your feedback. I looked into your order, we see that you selected a time of between 2pm and 6pm. Our driver was there at 3:21pm, there was no answer at the door and we tried to call your number to see if you would like us to leave it on the porch, there was no answer so we left you a voicemail. We do not leave it outside without your permission in case of damage. We left a door tag for her and we did re-deliver once she arrived home. Please let us know if you have any further questions or concerns.
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