Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38871 reviews | Star Rating: 4.81
| 5 Star ★★★★★ |
34,787
|
89.49% |
| 4 Star ★★★★☆ |
2,283
|
5.87% |
| 3 Star ★★★☆☆ |
757
|
1.95% |
| 2 Star ★★☆☆☆ |
423
|
1.09% |
| 1 Star ★☆☆☆☆ |
621
|
1.60% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
David Lucero
David Lucero
Jul 3, 2019
Ordered these for my wife and the flowers didn't even last a week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 3, 2019
Thank you for your feedback. It looks like we delivered this a week ago, we have not been contacted about this issue. We are always happy to replace your flower arrangement with fresh flowers. Please contact us so we can see what we can do for you.
Reviewed By:
Andrew Adamson
Andrew Adamson
Jun 10, 2019
This arrangement is not at all what I ordered. I ordered white roses and lilies for a funeral arrangement. The cheerful sunflowers did not represent the condolence we wanted to send. I even referenced the arrangement on line that we wanted. Also the co
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 10, 2019
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or h... More
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or have on our website. We will have our customer service team contact you right away to see what we can do for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Rj Error
Rj Error
Jun 1, 2019
The arrangement was never delivered and I was never contacted, refunded, or even offered an explanation. Will NEVER order from this company again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 4, 2019
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an e... More
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an email letting you know we could not deliver your flowers. We will try to contact you again, please let us know if you have any further questions or concerns.
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Reviewed By:
Lorraine
Lorraine
May 27, 2019
Ugly arrangement- cancelled order Nothing like picture
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 27, 2019
Thank you for your feedback. This was not out for delivery yet, we offered to change any flowers or colors for you. We're so sorry you felt there was nothing else that would work. Please let us know if there is anything else we can do for you.
Reviewed By:
Margaret
Margaret
May 11, 2019
I would appreciate a picture of the corsage outside the box. I can't even see if it has 3 roses, but I assume it does since that is what I ordered.
Reviewed By:
Karina garcia
Karina garcia
May 6, 2019
I didn't order this .... I order something it was like a baby shoes base
Reviewed By:
Gwen
Gwen
Apr 24, 2019
Super unhappy with this... I expected a bit more professional looking arrangement. This looks like something I could have put together with grocery store flowers
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 24, 2019
Thank you for your feedback. We are so sorry you were disappointed with your flower arrangement. We're glad we were able to fix this and get a new one out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
EJB
EJB
Mar 19, 2019
What you see online is not what you get! The picture online shows more flowers and a fuller corsage! I paid $35 and the thing looked small and flowers were sparse. Another friend got a corsage for $20 and it had twice the flowers and they flowers were
Reviewed By:
Joshua
Joshua
Mar 18, 2019
The card had a letter missing in the middle of a word. No one cared to fix it or contact me. After only 2 days the flowers looked half dead.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 18, 2019
Thank you for your feedback. We did look into this for you. We see you placed your order online and filled out the card portion in Spanish. We do not read the online card messages, we keep them just h... More
Thank you for your feedback. We did look into this for you. We see you placed your order online and filled out the card portion in Spanish. We do not read the online card messages, we keep them just how you type them. We would be happy to have our customer service team contact you to set up a re-delivery of fresh flowers for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Kevin Christensen
Kevin Christensen
Mar 11, 2019
One star because they didn't deliver the card with message that I entered on the website when I placed the order. My wife had to call and ask if the flowers were from me or someone else???
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 11, 2019
Thank you so much for your feedback. We are so sorry. Your card message is printed inside the card that you see in the photo of your arrangement. We will look into this to see if maybe it fell off after delivery. Please let us know if you have any further questions or concerns.
Reviewed By:
Liz Reynolds
Liz Reynolds
Mar 8, 2019
This is exactly what I DIDN'T want. I specially asked for something full, not roses and lilies, because I want it to have more flowers. This is not what I was talking about. As soon as you hear it's for a funeral, you did a generic funeral spray. Very di
Reviewed By:
Sandra Moore
Sandra Moore
Mar 3, 2019
No very satisfied.
Reviewed By:
Carie
Carie
Feb 28, 2019
That looks dead? I thought it was all white
Reviewed By:
Connie Peterson
Connie Peterson
Feb 23, 2019
It was not delivered on time. It was for a birthday and when she realized there was a tag on the door (she had been home all day) she called and they said they would re-deliver Monday. I didn't order flowers to ve delivered 2 days after her birthday.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2019
Thank you for your feedback. We are sorry for any disappointment. You selected a 12-6 delivery time on Saturday the 9th, our driver was there at 2:02, there was no answer at the door so we tried to ca... More
Thank you for your feedback. We are sorry for any disappointment. You selected a 12-6 delivery time on Saturday the 9th, our driver was there at 2:02, there was no answer at the door so we tried to call you. There was no answer on the phone so he left the tag on the door. We also sent you an email letting you know we attempted but she was not home. We did not hear back till 5:30 that night. We are very sorry we missed her. It looks like you requested a full refund and we have done that for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Scott
Scott
Feb 21, 2019
All but one of the flowers wilted and died in under 2 days. It didn't have the blue thistles I was expecting ... I know they can be swapped but it just didn't look very good. Normally Flower patch is really good, but this is the second time I have had iss
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 21, 2019
Thank you for your feedback. We are so sorry for the disappointment. We would love to send her a new today, we will make sure it is fresh and done to the exact recipe as offered online. Please let us know if you have any further questions or concerns.
Reviewed By:
Leola Adams
Leola Adams
Feb 8, 2019
This is not what I ordered... I am disappointed, as I had placed the order in hopes of the bouquet being duplicated with a heart ribbon around it too!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 8, 2019
Thank you for your feedback. We are so sorry for the mix up, we have the correct one going back out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Carilee Ellis
Carilee Ellis
Feb 8, 2019
VERY DISAPPOINTED!!!!! I specifically mentioned the twisty grass and how cute it was in the picture on the website. I also mentioned how FULL the flowers were. This isn't nearly as nice and I ordered DAYS in advance!!! The comparison is SUNSHINE and DAISI
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 8, 2019
Thank you for your feedback. We are glad we were able to contact you and get a new arrangement out today. Please let us know if you have any further questions or concerns.
Reviewed By:
Audrey
Audrey
Jan 11, 2019
I didn't mean they should all be the same color pink. Can you change the roses to be fushia? I didn't say make it all one color.
Reviewed By:
Nicole
Nicole
Jan 1, 2019
I am very un-happy with my experience. I spent over a $100 on my order and it never got delivered. I made the order at noon on Saturday. I was told that they would be delivered no later than 4. When I was checking my email later that night, just after 6:
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 2, 2019
Thank you for your feedback. We are so sorry for any disappointment. We are glad we were able to contact you and reach a solution. Thank you for your patience and understanding.
Reviewed By:
Lynn Barton
Lynn Barton
Dec 25, 2018
What was delivered did not match what I ordered nor did it match the picture sent me.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 26, 2018
Thank you for your feedback. It looks like you ordered the "Christmas Wishes" centerpiece online. This photo we sent you is the "Christmas Wishes". Our driver also confirmed this was the item that was delivered. Please let us know if you have any further questions or concerns.
Reviewed By:
Zeke
Zeke
Dec 17, 2018
These weren't supposed to be Christmas flowers.. i was expecting a bit more after looking through pictures on the website.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 17, 2018
Thank you for your feedback. We filled this as specified on your order of all white flowers, Christmas greens and a navy blue ribbon. We are so sorry this was not what you were expecting. We are happy... More
Thank you for your feedback. We filled this as specified on your order of all white flowers, Christmas greens and a navy blue ribbon. We are so sorry this was not what you were expecting. We are happy to make a new one and deliver it for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jerry Stewart
Jerry Stewart
Dec 10, 2018
Not what I paid almost 100 dollars for. Half of the flowers didn't make it 2 days until they started dying. What a waste of money to Flower Patch.
Reviewed By:
Gillen
Gillen
Nov 16, 2018
I was surprised it was in such a little vase. Something I would pick in my own garden.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 16, 2018
Thank you for your feedback. We are so sorry you were unhappy with the size of your arrangement. We did fill this with roses and carnations as you specified on your order. We will have a customer service agent contact you to see what we can do for you. Thank you.
Reviewed By:
Southard
Southard
Nov 12, 2018
Not what I ordered. Plz double check. Thank you.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 13, 2018
Thank you for your feedback. It looks like we sent you this photo in error. We sent you the correct picture right after. I see that you've received the correct photo also. Please let us know if you have any further questions or concerns.
Reviewed By:
Dawn
Dawn
Nov 7, 2018
The picture and description are highly incorrect. The picture shows 16 daisys and there were only 12 in the arrangement that was delivered. Definitely wasn't 16 inches tall (well maybe if you include the card sticking up) and only 4 1/2 inches wide, not t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 7, 2018
Thank you for your feed back. We are so sorry you were disappointed. I see you ordered the "Sunshine and Daisies", this arrangement comes with 3 stems of daisies and there are 3 to 5 blooms... More
Thank you for your feed back. We are so sorry you were disappointed. I see you ordered the "Sunshine and Daisies", this arrangement comes with 3 stems of daisies and there are 3 to 5 blooms on each stem. The dimensions we give online can vary but only slightly. We always email a picture so you can see what your arrangement looks like. Your satisfaction is very important to us, we will have a customer service agent contact you. Please let us know if you have any further questions or concerns.
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