Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38042 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
34,001
|
89.38% |
| 4 Star ★★★★☆ |
2,262
|
5.95% |
| 3 Star ★★★☆☆ |
747
|
1.96% |
| 2 Star ★★☆☆☆ |
419
|
1.10% |
| 1 Star ★☆☆☆☆ |
613
|
1.61% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Steve
Steve
Feb 2, 2016
Not only did they mess up the date of delivery but one of 2 arrangements finally showed up, after a phone call and a second delivery everything I ordered was there just 1 day late. Never to use the service again
Reviewed By:
Jd
Jd
Jan 28, 2016
Beautiful
Reviewed By:
Jamie Krier
Jamie Krier
Jan 21, 2016
I am not happy at all... This was a huge moment for my sister who just won the Cake Wars competition and the flowers were nothing like I expected, and you forgot to add my card. I actually would really appreciate a refund. you can contact me at 801-949-
Reviewed By:
L.A.
L.A.
Jan 18, 2016
The flowers were lovely and everything was done on time, which I highly appreciate. However, I was very disappointed with customer service. I had ordered the flowers online as a delivery but it came up instead as a pick-up. After I made a complaint throug
Reviewed By:
Nikki Gore
Nikki Gore
Jan 5, 2016
This really looks nothing like the photo of what I ordered. The vase is different and there are a ton of leaves that are ruining the shape of the arrangement compared to the arrangement on your website. I ordered the same product from the Ogden store to
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 6, 2016
Nikki,
Thanks for your feedback on your arrangement. We appreciate all the feedback we get. I have re-designed your arrangement and changed the vase. You will notice in your email that there is a new picture.
Thanks,
Amy Hawke
Thanks for your feedback on your arrangement. We appreciate all the feedback we get. I have re-designed your arrangement and changed the vase. You will notice in your email that there is a new picture.
Thanks,
Amy Hawke
Reviewed By:
David Young
David Young
Jan 1, 2016
I am very disappointed with the flowers again. Last time this happened I called and was assured it would not happen again. I realize you need to try to get rid of some of your older flowers, but why do I always get them? I spend a lot of money in your sto
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 1, 2016
David,
Thank you for your feed back. We always love hearing from our customers. I'm sorry that you were disappointed by your arrangement. I assure you that we are not sending out old flower... More
Thank you for your feed back. We always love hearing from our customers. I'm sorry that you were disappointed by your arrangement. I assure you that we are not sending out old flower... More
David,
Thank you for your feed back. We always love hearing from our customers. I'm sorry that you were disappointed by your arrangement. I assure you that we are not sending out old flowers. I can see in your arrangement that the lilies have not yet fully opened. We will call you to resolve this matter with you. We look forward to helping you with this matter.
Thanks, Amy Hawke
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Thank you for your feed back. We always love hearing from our customers. I'm sorry that you were disappointed by your arrangement. I assure you that we are not sending out old flowers. I can see in your arrangement that the lilies have not yet fully opened. We will call you to resolve this matter with you. We look forward to helping you with this matter.
Thanks, Amy Hawke
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Reviewed By:
Jann johnson
Jann johnson
Dec 16, 2015
The white arrangement I very dissatisfied with...not at all like the book photo of lots of white flowers and little greenery. Not worth$60
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 19, 2015
Jann,
Thank you for your feedback. We always appreciate getting feedback from our customers. I am so glad that you called us and we where able to take care of your concerns before the flowers ... More
Thank you for your feedback. We always appreciate getting feedback from our customers. I am so glad that you called us and we where able to take care of your concerns before the flowers ... More
Jann,
Thank you for your feedback. We always appreciate getting feedback from our customers. I am so glad that you called us and we where able to take care of your concerns before the flowers where delivered. I know that when the arrangement is fully open the flowers will be beautiful.
Thanks,
Amy Hawke
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Thank you for your feedback. We always appreciate getting feedback from our customers. I am so glad that you called us and we where able to take care of your concerns before the flowers where delivered. I know that when the arrangement is fully open the flowers will be beautiful.
Thanks,
Amy Hawke
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Reviewed By:
Kim
Kim
Dec 15, 2015
apparently in fine print when i ordered says may be any pastel colors so by the time i got this picture to verify if i even liked this it was already out for delivery. In the order the roses were peach not yellow or i would have never ordered them....If
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 15, 2015
Kim,
Thanks so much for your feedback. We are sorry that the description was not more clear and have taken steps to correct this problem.
Thanks,
Amy Hawke
Thanks so much for your feedback. We are sorry that the description was not more clear and have taken steps to correct this problem.
Thanks,
Amy Hawke
Reviewed By:
Scott Kurtz
Scott Kurtz
Dec 7, 2015
The flowers died within 2 days.
Reviewed By:
DC
DC
Nov 19, 2015
Extremely disappointed in Flower Patch delivery service. I got an email that tried to deliver (I know for a fact that my wife was home at that time) and that you could not leave it with a neighbor (I have many neighbors that are also home during the day
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 19, 2015
Hi,
Thanks for you review. I am glad that when we called you today we were able to reach you. We are sorry that we were unable to find your wife at home yesterday. We have set that delivery for today.
Thanks,
Amy Hawke
Thanks for you review. I am glad that when we called you today we were able to reach you. We are sorry that we were unable to find your wife at home yesterday. We have set that delivery for today.
Thanks,
Amy Hawke
Reviewed By:
Miklyn England
Miklyn England
Nov 5, 2015
The basket I purchased online was much larger, as well as the arrangement. If what I actually end up sending is going to be half the size, I will not be ordering from Flower Patch again.
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Nov 5, 2015
Miklyn,
Thanks for your review. In an effort to clarify any discrepancy in perception we have sent another photo of two planter baskets, in the price range you ordered, placed side by side. One ... More
Thanks for your review. In an effort to clarify any discrepancy in perception we have sent another photo of two planter baskets, in the price range you ordered, placed side by side. One ... More
Miklyn,
Thanks for your review. In an effort to clarify any discrepancy in perception we have sent another photo of two planter baskets, in the price range you ordered, placed side by side. One in a round basket and one in a square as is shown on the web site. You will notice that they are similar in dimension and each contain four plants and the dimensions listed on line are accurate. We can send the square planter if you desire, please give us a call.
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Thanks for your review. In an effort to clarify any discrepancy in perception we have sent another photo of two planter baskets, in the price range you ordered, placed side by side. One in a round basket and one in a square as is shown on the web site. You will notice that they are similar in dimension and each contain four plants and the dimensions listed on line are accurate. We can send the square planter if you desire, please give us a call.
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Reviewed By:
Unhappy cust.
Unhappy cust.
Oct 13, 2015
I specifically ask for NO PINK & a black Ribbon & neither were completed. Not Happy..
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Oct 14, 2015
Thank you for bringing this to our attention. We are sorry for the oversight and the opportunity to take care of it personally over the phone.
Reviewed By:
D.A
D.A
Oct 7, 2015
It doesn't look anything like the picture that's on your website. (Caribbean Mist)
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 7, 2015
Dez, thanks for the review. We truly appreciate being made aware when things are not right and appreciate the opportunity to correct the mistake. The correct arrangement will be delivered today at no charge.
Thanks again,
Tom Gordon CEO
Thanks again,
Tom Gordon CEO
