Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 37619 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
33,615
|
89.36% |
| 4 Star ★★★★☆ |
2,249
|
5.98% |
| 3 Star ★★★☆☆ |
737
|
1.96% |
| 2 Star ★★☆☆☆ |
411
|
1.09% |
| 1 Star ★☆☆☆☆ |
607
|
1.61% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Karick Heaton
Karick Heaton
Nov 3, 2015
For an 80 dollar flower arrangement, I am disappointed. It looks nothing like the image on the website. :-(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 3, 2015
Hi Karick,
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Reviewed By:
Laci
Laci
Oct 29, 2015
I am a little disappointed. I called and first order the regular black widow arrangement. I called back later to add to the arrangment, which they said they would do. It looks like the one from the website and for $72 I would expect a little more.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Laci,
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Reviewed By:
Rebecca
Rebecca
Oct 29, 2015
The arrangement does not look quite like the arrangement online. The arrangement depicted on line had dark red fall leaves included which made the yellow flowers look more vibrant.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Rebecca,
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Reviewed By:
Tricia
Tricia
Oct 27, 2015
The floral arrangement is beautiful and love that you send a picture of the arrangement. We had a terrible experience with the delivery, though. The guy left it on the front porch when nobody was home. Luckily it was there when they returned home. Not
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Tricia,
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Reviewed By:
Jacob Gadd
Jacob Gadd
Oct 26, 2015
The flowers were great, but I received a different scarf than the one that I ordered. Luckily, the lady was still happy with it.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 26, 2015
Hi, Jacob
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
Reviewed By:
Judy Wooten
Judy Wooten
Oct 24, 2015
I specifically asked for white spider mums and there are none! Can you add them?
Reviewed By:
jaymz allen
jaymz allen
Oct 19, 2015
The roses were pure yellow, the picture I asked your employee to look at had the slightly orange roses with red tips. May not seem like much but it meant a lot to me when I saw the arrangement. Great quality.
Reviewed By:
Marla Stevens
Marla Stevens
Oct 15, 2015
Doesn't really look at all like what i ordered.
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Oct 15, 2015
Maria,
Thanks for your revue. In our quest to be the best we value honest input . I am happy that we were able to resolve this issue personally over the phone.
Thanks for your revue. In our quest to be the best we value honest input . I am happy that we were able to resolve this issue personally over the phone.
Reviewed By:
Eddie
Eddie
Oct 5, 2015
Didn't look anything like the picture on the web page.
Reviewed By:
Nichole
Nichole
Oct 2, 2015
Very disappointed. Way smaller than what was pictured on the website and the flowers were already slightly wilted when I received them.
Reviewed By:
Troy Mitchell
Troy Mitchell
Oct 2, 2015
The person I ordered the flowers for did not receive the flowers.I am not sure who they were delivered to, but they must have been nice for someone.
Responded To By:
Thomas Gordon / CEO
Thomas Gordon / CEO
Oct 2, 2015
Troy,
Thanks for your review and input. We were glad to resolve this with you on the phone. Your upgraded arrangement is on it's way to the alternate address you requested.
Thanks again for selecting Flower Patch,
Tom Gordon
Thanks for your review and input. We were glad to resolve this with you on the phone. Your upgraded arrangement is on it's way to the alternate address you requested.
Thanks again for selecting Flower Patch,
Tom Gordon
