Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 36642 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,691
|
89.22% |
| 4 Star ★★★★☆ |
2,221
|
6.06% |
| 3 Star ★★★☆☆ |
729
|
1.99% |
| 2 Star ★★☆☆☆ |
406
|
1.11% |
| 1 Star ★☆☆☆☆ |
595
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Mary Joubarne
Mary Joubarne
Feb 28, 2016
This is not the arrangement I ordered or paid for. This seems to happen often.... you substitute less expensive and unattractive flowers. If you do not have the flowers I order, then it is your responsibility to inform me at the time of order. This order
Reviewed By:
Stacy
Stacy
Jan 28, 2016
From the picture, the flowers look a bit less vibrant than I was hoping.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2016
Stacy,
Thanks for your feedback. We appreciate hearing from our customers.
Thanks again,
Amy Hawke
Thanks for your feedback. We appreciate hearing from our customers.
Thanks again,
Amy Hawke
Reviewed By:
Bradley Bush
Bradley Bush
Jan 21, 2016
I appreciate having received a picture of the flower arrangement. However I called because the arrangement online wasn't the arrangement they put together and delieverd. The person I spoke to was very nice and said they would redue it and send me a new pi
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2016
Bradley,
Thanks for your review. We appreciate hearing about any problems our customers have.
Amy Hawke
Thanks for your review. We appreciate hearing about any problems our customers have.
Amy Hawke
Reviewed By:
Joe Arnold
Joe Arnold
Jan 14, 2016
It was a beautiful arrangement. However, I've used you guys so many times for my wife, lots of money, but the last 2 times you guys have delivered 45-60 minutes after your given 4 hour time period. I would like her to enjoy the flowers for more than just
Reviewed By:
Z
Z
Jan 14, 2016
The arrangement was very lopsided and unbalanced. The girl I worked with was helpful .
Reviewed By:
Yelena
Yelena
Jan 9, 2016
Hello! Honestly I am not very satisfied with what I see on your picture. Did you see picture on your website? It is bright! Why yours so dark? Why you used almost black lilyas? Could you change at list them? Thank you!
Reviewed By:
Jennifer Thomas
Jennifer Thomas
Jan 3, 2016
I did ask for something slightly feminine - yet modern, however I felt like when I saw the arrangement - it looked like GREEN - left over Christmas...nothing really colorful - GREEN. I thought it would have some color? I know that the buds have a LITTLE
Reviewed By:
Tanner
Tanner
Dec 22, 2015
It was ordered w/out the bow
Reviewed By:
Mickey Winrow
Mickey Winrow
Dec 21, 2015
When I ordered the pictures showed it with candy canes and a little more red in it ...unless it's just a bad view of it !
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 21, 2015
Mickey,
Thank you for your feedback. I do believe that this is just not a good picture. It you look closely on the left you will see that the candy canes are there. We are sorry that the photo did not turn out well.
Thanks,
Amy Hawke
Thank you for your feedback. I do believe that this is just not a good picture. It you look closely on the left you will see that the candy canes are there. We are sorry that the photo did not turn out well.
Thanks,
Amy Hawke
Reviewed By:
Kayla Langlois
Kayla Langlois
Dec 17, 2015
This does not look like the picture I ordered from. Is the rose still blooming? Or is it wilting?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 19, 2015
Kayla,
Thanks for your feedback. We are so glad that we where able to talk to you on the phone about your order. I know that you will find that this rose will open the rest of the way be beautiful.
Thanks,
Amy Hawke
Thanks for your feedback. We are so glad that we where able to talk to you on the phone about your order. I know that you will find that this rose will open the rest of the way be beautiful.
Thanks,
Amy Hawke
Reviewed By:
BL
BL
Dec 10, 2015
Doesn't look anything like what it did online. It's still pretty, but not what I ordered.
Reviewed By:
Melissa
Melissa
Dec 3, 2015
This barely looks like what I ordered. It's disappointing to order one thing and then see something totally different that is being delivered. I'm not impressed.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Thanks for your feedback. I am so sorry for the mistake that we made in delivering you the wrong arrangement. I am glad we were able to call you and take care of this problem. Thanks so much!
Amy Hawke
Amy Hawke
Reviewed By:
Brian
Brian
Dec 3, 2015
I was disappointed with this batch. They did not leave the freshness packets. The flowers after only a couple of days were wilted. I keep having problems ordering online. I was told you have a problem with Google chrome and by the time I finally got t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Brian,
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our cus... More
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our cus... More
Brian,
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our customers when ordering. We believe that we have everything sorted out now. Also please remember that we have a 100% satisfaction guarantee. Please call us with your concerns.
Thanks,
Amy Hawke
Less
Thanks for your feedback. We always appreciate feedback from our customers. We are so sorry for the problem with Chrome. We have been updating our website to make it better for our customers when ordering. We believe that we have everything sorted out now. Also please remember that we have a 100% satisfaction guarantee. Please call us with your concerns.
Thanks,
Amy Hawke
Less
Reviewed By:
Ellie Petersen
Ellie Petersen
Dec 1, 2015
I asked for some red carnations along with some white. You did put the candles in as I asked.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Ellie,
Thanks so much for your feedback.
Amy Hawke
Thanks so much for your feedback.
Amy Hawke
Reviewed By:
General Army Navy
General Army Navy
Nov 27, 2015
Nothing like I expected.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 4, 2015
Thanks for your feedback. We always enjoy hearing from our customers. I am sorry that the arrangement did not turn our as you expected.
Thanks,
Amy Hawke
Thanks,
Amy Hawke
Reviewed By:
Zach Baker /order #90015325
Zach Baker /order #90015325
Nov 20, 2015
The arrangement looks fine and the delivery was punctual, but the flowers themselves seem to already be wilting. Don't think they'll last more than a day or two. Never had a problem like this with any of my previous purchases.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 20, 2015
Hi Zach,
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy t... More
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy t... More
Hi Zach,
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to replace the arrangement for you, if you would please call us. We look forward to hearing from you and resolving the issue.
Thanks,
Amy Hawke
Less
Thanks for your review. We have tried to contact you to take care of this problem. We are sorry that the arrangement didn't meet your expectations. We would be more than happy to replace the arrangement for you, if you would please call us. We look forward to hearing from you and resolving the issue.
Thanks,
Amy Hawke
Less
Reviewed By:
Channing Hall
Channing Hall
Nov 13, 2015
I thought I ordered the round basket. It was basically the same price, but I thought it looked better and fuller.
Reviewed By:
Becky
Becky
Nov 12, 2015
The website said same day delivery, but that date wasn't made available on the website calendar so I picked the next day. The flowers didn't get delivered on that either, they were delivered the day after that. If you don't offer same day delivery, don't
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 12, 2015
Hi Becky, Thanks for your review. I am sorry that you had trouble ordering from our website. We attempted to contact you concerning this matter. The flowers were delivered on Monday because we are... More
Hi Becky, Thanks for your review. I am sorry that you had trouble ordering from our website. We attempted to contact you concerning this matter. The flowers were delivered on Monday because we are not open on Sunday. I am sorry if that was a misunderstanding from our website.
Thanks,
Amy Hawke
Less
Thanks,
Amy Hawke
Less
Reviewed By:
Lopez
Lopez
Nov 7, 2015
Day late I thought you going to make up for it with a better up grade Never happen
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 9, 2015
Hi,
Thank you for your review. I am glad that we were able to talk to you about this order.
Thanks,
Amy Hawke
Thank you for your review. I am glad that we were able to talk to you about this order.
Thanks,
Amy Hawke
Reviewed By:
Lindsey
Lindsey
Nov 7, 2015
Very small.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 9, 2015
Hi Lindsey,
Thanks for you review. We are glad that we were able to speak to you about your order and take care of the problem before delivery. We have upgraded your arrangement and delivered it on Saturday.
Thanks again,
Amy Hawke
Thanks for you review. We are glad that we were able to speak to you about your order and take care of the problem before delivery. We have upgraded your arrangement and delivered it on Saturday.
Thanks again,
Amy Hawke
Reviewed By:
Karick Heaton
Karick Heaton
Nov 3, 2015
For an 80 dollar flower arrangement, I am disappointed. It looks nothing like the image on the website. :-(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 3, 2015
Hi Karick,
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Thank you so much for your feedback. We have moved the card so that you can see more of the arrangement and resent you another picture. The lilies also are not all the way open, which will be better for the longevity of your arrangement.
Thanks,
Amy Hawke
Reviewed By:
Laci
Laci
Oct 29, 2015
I am a little disappointed. I called and first order the regular black widow arrangement. I called back later to add to the arrangment, which they said they would do. It looks like the one from the website and for $72 I would expect a little more.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Laci,
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Thanks for your feedback. We were able to catch that arrangement before it went out and fix the problems. You should have received a new picture of what was delivered. Thanks for bringing this to our attention.
Thanks, Amy Hawke
Reviewed By:
Rebecca
Rebecca
Oct 29, 2015
The arrangement does not look quite like the arrangement online. The arrangement depicted on line had dark red fall leaves included which made the yellow flowers look more vibrant.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Rebecca,
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Thanks so much for your feedback. We appreciate all feedback from our customers.
Thanks, Amy Hawke
Reviewed By:
Tricia
Tricia
Oct 27, 2015
The floral arrangement is beautiful and love that you send a picture of the arrangement. We had a terrible experience with the delivery, though. The guy left it on the front porch when nobody was home. Luckily it was there when they returned home. Not
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 30, 2015
Hi Tricia,
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Thanks so much for your feedback. We are sorry that you did not have the experience you wished for. We are glad that we were able to speak with you on the phone take care of this. We have refunded your delivery fee. Thanks again for you feedback.
Amy Hawke
Reviewed By:
Jacob Gadd
Jacob Gadd
Oct 26, 2015
The flowers were great, but I received a different scarf than the one that I ordered. Luckily, the lady was still happy with it.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 26, 2015
Hi, Jacob
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
Thanks so much for you feedback. We appreciate all of our customer reviews. We are sorry for the mix up on the scarf but are really glad that she liked it anyway.
Thanks,
Amy Hawke
