Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 36566 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,623
|
89.22% |
| 4 Star ★★★★☆ |
2,219
|
6.07% |
| 3 Star ★★★☆☆ |
726
|
1.99% |
| 2 Star ★★☆☆☆ |
405
|
1.11% |
| 1 Star ★☆☆☆☆ |
593
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Carrie
Carrie
Mar 10, 2020
Looks nice. Like the photo and confirmation. Thank you.
Reviewed By:
Nicole Hudson-Collins
Nicole Hudson-Collins
Mar 10, 2020
The flowers are lovely but the order was for Monday delivery.
Reviewed By:
Nicole Hudson-Collins
Nicole Hudson-Collins
Mar 10, 2020
The flowers are lovely but the order request was for Monday delivery.
Reviewed By:
SCoon
SCoon
Feb 25, 2020
The arrangement is pretty, and the young woman who took my order was accommodating. But, I feel that for $75, the arrangement is a bit sparse. I thought it would be bigger with a few more flowers.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Angela
Angela
Feb 23, 2020
I ordered a “get well” balloon and a Happy birthday balloon was delivered instead. My niece, who received the flowers, let me know that two of her daisies are already dying.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 24, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jeanie Horsley
Jeanie Horsley
Feb 19, 2020
What happened ti the blue fowers in with Daisies? Also the bow i dont like color. Thats why i didnt chose vases in picture. Red bow or blue or pink bow is better. This really isnt like the picture.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 19, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Aaron
Aaron
Feb 11, 2020
I thought there was a heart ribbon/bow not a picnic table cloth :-(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 11, 2020
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any bus... More
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. We will insure the appropriate feedback is delivered so we can avoid these type of mistakes in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jolene Stephens
Jolene Stephens
Feb 8, 2020
The arrangement I ordered was called Hot Stuff and it had a large Lilly in the front! This is pretty but not as vibrant as the one I saw on line and I wish you had added the Lily.The orange bow does not really match either. I was not specific I just said
Reviewed By:
LN
LN
Feb 1, 2020
Flowers were beautiful however delivered on the wrong day.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 1, 2020
Thank you for providing us with your feedback. After researching your order it looks like it was delivered on the same day as the obituary information was for the services. I will be contacting you to... More
Thank you for providing us with your feedback. After researching your order it looks like it was delivered on the same day as the obituary information was for the services. I will be contacting you today to discuss this matter further so I can gather more information in regards to the situation.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Kam
Kam
Jan 30, 2020
I am happy that they deliver. However, I'm not to fond of the color scheme used. It looks like it was made for a clown.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2020
Once the enchantment Lilies open up...You will see allot more colors. We deliver the arrangements with the lilies still closed that way the arrangement last longer for the recipient. Thank you for sha... More
Once the enchantment Lilies open up...You will see allot more colors. We deliver the arrangements with the lilies still closed that way the arrangement last longer for the recipient. Thank you for sharing you feedback with your concerns as I hope this helps alleviate the problem you were seeing with your arrangement.
Please let us know if you have any other concerns. You can call us at 801-268-6566.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Please let us know if you have any other concerns. You can call us at 801-268-6566.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Kristina
Kristina
Jan 28, 2020
Pretty and I am glad they did the green vase. But I called and asked specifically for more yellow flowers and there are not that many.
Reviewed By:
Alfredo Galarza
Alfredo Galarza
Jan 24, 2020
i knew that flowers can variate but i would like that when i pick an original set it's what's coming to that person.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 24, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I look forward to speaking with you and resolving this situation.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I look forward to speaking with you and resolving this situation.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
SW
SW
Jan 21, 2020
Super cute arrangement!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 21, 2020
We hare happy to here you are satisfied with the arrangement. based on your review rating, was there something in our product/service provided that could have been differently to insure complete Custo... More
We hare happy to here you are satisfied with the arrangement. based on your review rating, was there something in our product/service provided that could have been differently to insure complete Customer Satisfaction ?
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
Less
Reviewed By:
Heather
Heather
Jan 11, 2020
Delivery was poor- he poured the water out of the flowers while obtaining a signature.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 11, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jeff
Jeff
Jan 6, 2020
I have used Floral expressions out of Ogden for the past 10years of flower needs unfortunately they do not deliver to SLC so gave Flower patch a try. They did get it delivered in a timely manner and a picture was nice but the arrangement of flowers and si
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 6, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Chad
Chad
Jan 6, 2020
On your website it shows 3 blooming lilies and 2 lilies that aren't blooming. In the pic of my flowers I only see 2 lilies. I hope their somewhere in the arrangement
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 6, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Each Lillie has 2 to 3 buds on them. With your arrangement you have a total of 5 lilies, just the other 3 lilies are not bloomed yet, because we wanted them to have a longer life span and not die after a couple days.
I hope this provides your with some comfort and understanding in regards to your arrangement. Please let me know me if I can be further assistance to you. It is our goal to insure your satisfaction with our product.
Kind Regards,
Sean Heaps
Flower Patch- Call Center Manager- Corporate Office
Less
Each Lillie has 2 to 3 buds on them. With your arrangement you have a total of 5 lilies, just the other 3 lilies are not bloomed yet, because we wanted them to have a longer life span and not die after a couple days.
I hope this provides your with some comfort and understanding in regards to your arrangement. Please let me know me if I can be further assistance to you. It is our goal to insure your satisfaction with our product.
Kind Regards,
Sean Heaps
Flower Patch- Call Center Manager- Corporate Office
Less
Reviewed By:
Sally
Sally
Dec 24, 2019
It seems like the arrangement would have been larger for the money I spent.
Reviewed By:
Tammy gasser
Tammy gasser
Dec 23, 2019
Beautiful flowers this is a wonderful service love being able to see what I sent
Reviewed By:
Kristi mcphie
Kristi mcphie
Dec 21, 2019
I like them just wish there were more yellow and white
Reviewed By:
Fernando Nopala
Fernando Nopala
Nov 6, 2019
The sunflowers look kinda old
Reviewed By:
Kim Moore
Kim Moore
Nov 5, 2019
The flowers are adorable, but I asked for a clear vase and a blue ribbon, in celebration of a new baby boy.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 5, 2019
Thank you for your feedback regarding your order. I have passed this information on to the designers for the appropriate coaching. We appreciate your business and all your feedback. Please let us know... More
Thank you for your feedback regarding your order. I have passed this information on to the designers for the appropriate coaching. We appreciate your business and all your feedback. Please let us know if there is anything we can do to assist you further.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Francisc
Francisc
Oct 30, 2019
Nice flowers
Reviewed By:
Sandi mccleary
Sandi mccleary
Oct 24, 2019
I thought for 50$ there would be another bird of paradise flower. Not very big arrangement. Girl quoted me 30ish with 3 flowers. I said I wanted to spend about 50$ so I thought flowers would increase.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 24, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I tried contacting you in regards to this issue to make the best attempt in regaining your confidence in our company, but it went to voice mail. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. please call us when it is convenient for you so we can resolve this.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Less
I tried contacting you in regards to this issue to make the best attempt in regaining your confidence in our company, but it went to voice mail. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. please call us when it is convenient for you so we can resolve this.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Less
Reviewed By:
Karen Godinez
Karen Godinez
Oct 18, 2019
I liked receiving a picture of the flowers but didn't really like them the colors look really pale
Reviewed By:
Jerry Drake
Jerry Drake
Sep 29, 2019
Flowers are beautiful but the person that took my order did not put the in the words o said it was blank and spelled the name wrong and I spelled it for her. Again the are beautiful.
