Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 39714 reviews | Star Rating: 4.81
| 5 Star ★★★★★ |
35,570
|
89.57% |
| 4 Star ★★★★☆ |
2,311
|
5.82% |
| 3 Star ★★★☆☆ |
768
|
1.93% |
| 2 Star ★★☆☆☆ |
429
|
1.08% |
| 1 Star ★☆☆☆☆ |
636
|
1.60% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
George
George
Apr 13, 2020
This was the redo after the first arrangement was incorrect. It was still not quite right, but Jennifer was pleased with them. Only reason I gave 3 stars is because my Birthday order was “fixed” and Jennifer did love it, but as much as I paid I was disa
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 13, 2020
Thank you for your feedback. We always like hearing from our customers.
Amy Hawke
Amy Hawke
Reviewed By:
BG
BG
Apr 10, 2020
For the first time, over many years and many orders, I'm a little disappointed. Not nearly as visually attractive or well presented as the Advertised picture, just doesn't catch my eye.
Reviewed By:
Sierra
Sierra
Apr 10, 2020
wasnt very colorful.
Reviewed By:
Brian
Brian
Apr 9, 2020
Bit too much green. I ordered because of all the vibrant colors.
Reviewed By:
Jamie
Jamie
Apr 7, 2020
I cannot see the full arrangement as it is tucked into the wrapping, but from what I can see it looks good.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 7, 2020
I am sorry that you can't see all of the daisies. Thank you for your feedback. I will make sure that we are taking better pictures.
Thanks!
Thanks!
Reviewed By:
Tawny
Tawny
Apr 4, 2020
Pretty bouquet but not as full as shown on the website and missing some of the pretty peach roses.
Reviewed By:
Marcie
Marcie
Apr 3, 2020
They don't look as bright and cheerful as the picture you emailed out. But hoping they will open up and look better.
Reviewed By:
Peggy
Peggy
Apr 2, 2020
I like receiving a photo. How big is the arrangement? For $90.00 I sure hope it is bigger than it looks. It looks like something I could pick up at Smiths or Harmons for less. But thank you for your speedy order.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 3, 2020
We are sorry if the picture does not reflect the size of the planter basket. This basket is the $80.00 planter and then there is a delivery fee and tax. The planter is approximately 24" wide by 23" High Thank you for your feedback.
Amy
Amy
Reviewed By:
Krysta
Krysta
Mar 31, 2020
It doesn't look like the pic online really. It feels tall and awkward.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 31, 2020
Thanks you for your feedback. I will take this to our design team.
Reviewed By:
Jeanne
Jeanne
Mar 31, 2020
The picture that I order from was not the same as what was sent. I wasn't notify to see if the substitute was ok. If I was notify I would have been happier
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 31, 2020
I am sorry. The description of the planters does say that the color of kalanchoe may vary from that in the picture. Thanks for your feedback.
Reviewed By:
Marianne
Marianne
Mar 28, 2020
Is is possible to put a few more flowers and less green?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 28, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
Reviewed By:
Enrique
Enrique
Mar 28, 2020
I think it would look better if the lilie was open
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 28, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
Reviewed By:
CHARLIE
CHARLIE
Mar 27, 2020
the middle flowers look like lilies when the picture of what I ordered and the description says gerber daisies.
Reviewed By:
Kirsten
Kirsten
Mar 27, 2020
Not really what I was expecting. A tad bit disappointed with the presentation and the flowers looking somewhat undeveloped or dead but hopefully they will bloom and last longer
Responded To By:
Jaimee Rogers / Assistant Manager
Jaimee Rogers / Assistant Manager
Mar 27, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
Less
Reviewed By:
Sylvia
Sylvia
Mar 26, 2020
The daisies are a bit sparse, but maybe they're just not fully open.
Reviewed By:
Lari
Lari
Mar 16, 2020
I'm in Washington & hd to order something beautiful for my sister in SLC since I couldn't be there due to this virus going around. Thx to Flower Patch, which created something very pretty for her. I will order from them again.
Reviewed By:
Dan
Dan
Mar 13, 2020
The flowers look great. Just surprised that its very small compared to the price?
Reviewed By:
Carrie
Carrie
Mar 10, 2020
Looks nice. Like the photo and confirmation. Thank you.
Reviewed By:
Nicole Hudson-Collins
Nicole Hudson-Collins
Mar 10, 2020
The flowers are lovely but the order was for Monday delivery.
Reviewed By:
Nicole Hudson-Collins
Nicole Hudson-Collins
Mar 10, 2020
The flowers are lovely but the order request was for Monday delivery.
Reviewed By:
SCoon
SCoon
Feb 25, 2020
The arrangement is pretty, and the young woman who took my order was accommodating. But, I feel that for $75, the arrangement is a bit sparse. I thought it would be bigger with a few more flowers.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 25, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Angela
Angela
Feb 23, 2020
I ordered a “get well” balloon and a Happy birthday balloon was delivered instead. My niece, who received the flowers, let me know that two of her daisies are already dying.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 24, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jeanie Horsley
Jeanie Horsley
Feb 19, 2020
What happened ti the blue fowers in with Daisies? Also the bow i dont like color. Thats why i didnt chose vases in picture. Red bow or blue or pink bow is better. This really isnt like the picture.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 19, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Aaron
Aaron
Feb 11, 2020
I thought there was a heart ribbon/bow not a picnic table cloth :-(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 11, 2020
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any bus... More
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. We will insure the appropriate feedback is delivered so we can avoid these type of mistakes in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Jolene Stephens
Jolene Stephens
Feb 8, 2020
The arrangement I ordered was called Hot Stuff and it had a large Lilly in the front! This is pretty but not as vibrant as the one I saw on line and I wish you had added the Lily.The orange bow does not really match either. I was not specific I just said
