Gordon Boswell Flowers, Fort Worth, TX - Customer Flower Reviews

Hi Cathy,
We spoke with you quite a few times in July to confirm the details of your order. One of those phone conversations was about how you wanted the bouquet to be wrapped and the style of the bow. You did not inform staff about the color of bow that you were wanting or we would have made sure the ribbon color was pink.
So the designer chose a bow that complemented the style and colors of the flower arrangement.
We also sent you this photo at 11 a.m. and delivered the arrangement at 11:41 a.m., you had plenty of time to give us a call and let us know that you did not like the ribbon color we chose.
Had we known, we would have been happy to send someone to the hotel to change the bow.

When you called us the following day to express your concerns, you proceeded to tell the Sales Manager that the bow was "gay", "trans", and "pride" looking. You repeated this multiple times during the conversation, even after a credit was offered. You also told the Sales Manager that "customers are always right" and to "shut up".
We are proud to support the LGBTQ+ community and believe everyone deserves to be treated with dignity and respect. We also expect that same respect to be extended to our staff.
We understand that our values may not align with everyone, and we respect that. However, comments suggesting that our staff intentionally designed an arrangement to look “gay” are not something we can agree with or support. Unfortunately, it may be that our shop is not the right fit for you, and we wish you the best in finding a florist who better meets your expectations.
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Thank you for your feedback. We’re sorry that your initial arrangement did not meet your expectations.
When we spoke regarding your order, we understood that you wanted a colorful and vibrant design, but there were some details that were unclear, and we discussed that the budget selected may not support the type of large, luxurious arrangement you were describing. We always do our best to create the fullest and most beautiful design possible within the price point provided.
After creating the first arrangement, our goal was to make sure we got it right, which is why we reached out and sent photos so we could better understand what you liked and what needed to be adjusted. Once we had clearer direction, we remade the arrangement to better reflect your vision. We also put additional flowers and value into the redesign, resulting in an arrangement that exceeded the original budget significantly because customer satisfaction was important to us.
We appreciate your feedback because it helps us continue improving communication and ensuring expectations are aligned from the beginning.
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