Provo Flower Patch, Provo, UT - Customer Flower Reviews
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Total reviews: 8054 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
7,200
|
89.40% |
| 4 Star ★★★★☆ |
445
|
5.53% |
| 3 Star ★★★☆☆ |
167
|
2.07% |
| 2 Star ★★☆☆☆ |
96
|
1.19% |
| 1 Star ★☆☆☆☆ |
146
|
1.81% |
Real Customers, Real Reviews
All reviews are from verified Provo Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Nicolas
Nicolas
Nov 25, 2019
The delivery was late. My wife gets out of work at 1.30 and the flowers get there at the last minute. People and security was looking for my wife at the parking lot. Very funny. The delivery supposed to be before 12am.
Responded To By:
Provo / Manager
Provo / Manager
Nov 26, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Koaly
Koaly
Nov 16, 2019
Look wilted
Responded To By:
Provo / Manager
Provo / Manager
Nov 18, 2019
My name is Sean Heaps, I am the Call Center Director for Flower Patch located at the Corporate office.
First I want to thank you for taking the time to communicate to us why our product/s... More
First I want to thank you for taking the time to communicate to us why our product/s... More
My name is Sean Heaps, I am the Call Center Director for Flower Patch located at the Corporate office.
First I want to thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future..
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
I will reach out to you today to discuss this matter .
Regards,
Sean Heaps
Less
First I want to thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future..
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
I will reach out to you today to discuss this matter .
Regards,
Sean Heaps
Less
Reviewed By:
Kathy
Kathy
Feb 8, 2019
Flowers-1 star. Provo Flower Patch-4 stars This is a difficult review to give. The arrangement is a disaster. However,everyone I spoke with at Provo Flower Patch was very friendly and willing to go the extra mile to satisfy this customer. Unfortunately t
Reviewed By:
Hailee Smith
Hailee Smith
Feb 4, 2019
They were almost 2 hours late. I needed them by 3:30. I spent $50 for nothing. Not happy.
Reviewed By:
AJ
AJ
Jan 19, 2019
Not sure that I'm okay with this basket... doesn't look as nice as your photo online at this price... also the bow or ribbon looks a bit mishap. Hope it's actually nicer than the photo, maybe just a bad angle The last plant basket I purchased from yo
Reviewed By:
Ruth Barksdale
Ruth Barksdale
Nov 27, 2018
We were very unhappy with the arrangement. The White large flowers were yellow and the pinks were dusty and dark. The whole arrangement looked dark and crowded.
Reviewed By:
Michelle Hook
Michelle Hook
Oct 30, 2018
Not a fan of the greenery sticking up in the back.. I thought we discussed a white and pastel arrangement and this looks very green and yellow. A little less greenery and a little more white would help. Thanks!
Reviewed By:
Carol Smith
Carol Smith
Oct 17, 2018
The dark orange flowers look like they are almost dead and missing lots of petals. While the arrangement I ordered said that colors could vary, I didn't imagine they would vary that much! I wanted something cheerful and bright. This looks drab and down.
Reviewed By:
Jeanette
Jeanette
Oct 8, 2018
The advertised vase for this order was out of stock, this substitute does not compliment the flowers and looks like dirty water.
Reviewed By:
Peter Lindsay
Peter Lindsay
Sep 5, 2018
Do you have something more than just purple and white? Perhaps a bit more color.
Responded To By:
Provo / Manager
Provo / Manager
Sep 5, 2018
I am so sorry that the colors were not to your liking. We will be contacting you to further see how specifically we can rectify your concerns.
Reviewed By:
Charitie
Charitie
Jun 4, 2018
That looks a little small for $50. It also needs more bright colors. It is for someone who is sick. Thanks!
Reviewed By:
A Mitchell
A Mitchell
May 22, 2018
The Flowers were very nice, the service was excellent. However you sent the wrong flowers!
Responded To By:
Provo / Manager
Provo / Manager
May 22, 2018
Thank you for your feedback. We will look into your order and be contacting you.
Reviewed By:
Logan Sears
Logan Sears
Mar 29, 2018
The flowers were nice and delivery was timel, but, the letter send with the flowers was transcribed incorrectly and didn't make since upon arrival. I asked for (inside joke) "You had me at bahh." But it was delivered as "You had me and bahh." Which doesn'
Reviewed By:
Shari
Shari
Feb 8, 2018
So amateur. My 4 year old granddaughter could do that. It would be nice to have the focus on the roses than the tons of baby breath. Nowadays, great florists do roses with beautiful fillers. Ugh! Thanks for nothing. I would like a complete refund!!
Reviewed By:
Gwen Wilcox
Gwen Wilcox
Feb 2, 2018
It was supposed to be just lavender, purple with yellow accents.
Reviewed By:
Lynette
Lynette
Jan 22, 2018
I think that you charged a lot for such a little amount.
Reviewed By:
Lwahl
Lwahl
Dec 19, 2017
My flowers did not get delivered on Saturday like they were suppose to. When I called they said they would deliver fresh flowers on Monday. We received the flowers Monday but they weren't fresh they were the same bouquet. I was hoping for the inconvenienc
Reviewed By:
Lynne
Lynne
Oct 8, 2017
I requested flowers and balloons but no flowers were delivered—only candy and balloons. Please deliver a bouquet to my grandson!
Reviewed By:
Marney Blomquist
Marney Blomquist
Oct 5, 2017
I had hoped they were bigger. From the website the arrangement looked bigger. Pretty though. I love getting a photo, great idea for your customers!
Reviewed By:
Mark W
Mark W
Oct 3, 2017
Thank You them look so good
Reviewed By:
Very disappointed 😔
Very disappointed 😔
Sep 26, 2017
I am very disappointed!!! I doesn't look full anough like the one in the picture the have ... i know the colors are different and it's ok but the amount it's just not ok y try to talk to them and am if they could put cuople more flowers or 🌱Ӿ
Reviewed By:
Debra Hudson
Debra Hudson
Sep 11, 2017
The flowers and vase were cute - BUT they got delivered with NO name tags and NO 'thank you' message like I requested - so no one knew WHO had sent them the flowers - so not cool:(
Reviewed By:
Jeannette King
Jeannette King
Sep 4, 2017
There wasn't this much contrast color (purple) in my order.
Reviewed By:
Norm Wright
Norm Wright
May 6, 2017
Flowers were droopy and not very full.
Reviewed By:
Heather
Heather
Apr 22, 2017
After using national florists to send flowers for many years, I have heard that service and value are better if I work with a local florist. I certainly didn't feel like anything was better about this experience. The flowers were still extremely overprice
