Provo Flower Patch, Provo, UT - Customer Flower Reviews

1298 North State Street
Provo, UT 84604
1-801-377-7995
www.flowerpatchprovo.com

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Total reviews: 3280 reviews | Star Rating: 4.71
5 Star ★★★★★
 
 
2,774
84.57%
4 Star ★★★★
 
 
274
8.35%
3 Star ★★★☆☆
 
 
91
2.77%
2 Star ★★☆☆☆
 
 
61
1.86%
1 Star ☆☆☆☆
 
 
80
2.44%
Real Customers, Real Reviews

All reviews are from verified Provo Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

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Reviewed By:
Jennifer peck
Feb 16, 2021
This was by far the most upsetting experience I have ever had with a company. I ordered PURPLE flowers for my sisters funeral. I was told they would use as many purple flowers as possible. My sisters favorite color was purple. To walk into my sisters funeral and see orange flowers on her casket made me extremely upset. I called and they said they would come add some purple flowers. After the viewing was almost over they came and added some purple flowers. It helped but I still had orange flowers. After the service I called asking for a full refund and they said they could only give 30% back. On one of my worst days, Flower Patch made it even worse. Any good business would refund me in full.
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Reviewed By:
Paul Byron
Feb 9, 2021
I had ordered before though them one before and they were great. However this time was not good at all! First they were late by more than an hour. When I called they acted like it was no big deal. Then when the flowers got there they were not even as pretty as the previous ones I had ordered. Roses had dead spots on the edges and the on the roses. Not satisfied at all this time. Wish they would have at least offered to make it right.
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Reviewed By:
Darlei Larson
Jan 26, 2021
Worst and most unprofessional experience with the Jenna at Provo Location. Lack of sensibility to the event with a customer that has no experience purchasing a funeral flower before. Had to go back to my car and call the Murray location in other to order something that I could have done while I was in the store. I walked out so frustrated. They need a lot of training on that location.
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Reviewed By:
Sean Young
Nov 27, 2020
Flowers where delivered a day early which ruined the surprise as well as them being brow around the edges! Not happy at all with my purchase!
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Reviewed By:
Tina Dewey
Nov 15, 2020
I called at 9:30 am ordered flowers to be delivered between 1:00 and 5:00pm for my daughter in law. They delivered them at 10:30am. Very quick delivery but was very disappointed that they did not deliver at the requested time. I wanted them delivered while she was working. I will not use them again. Expensive and they did not deliver as agreed.
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Reviewed By:
judi dayton
Nov 1, 2020
I asked for WHITE arrangement with a black and white stipe bow---Not a Green arrangement with an ugly gray ribbon great for a funeral, not engagement.!!!! SO DISAPPOINTED, I appreciate the email, usually you do great work, what happened---I need to get what I asked for or my money back. Usually love your work, but this is just awful.
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Reviewed By:
SM
Aug 8, 2020
Poor customer service, poor communication, and the flowers were disappointing, and not what they advertised and I purchased online.
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Reviewed By:
Ricky Lewandowski
Jul 31, 2020
These flowers never got delivered to my girlfriend. When I asked her if she liked them she had no idea what I was talking about. She found out the next day her neighbor down the street got the flowers. I will be calling about a refund when work is less crazy.
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Reviewed By:
Nick
Jul 24, 2020
Dry flowers after one day. I'm really disappointed,because your flowers look so fresh and beautiful only one day. I was contacting your people asking for your 3 or 5 days warranty but nobody do anything. Your flowers aren't really chipper to last one day , you make money and we expect good service and quality. ?
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Reviewed By:
Aletta
Jun 1, 2020
No looks nothing like the picture I ordered online
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Reviewed By:
Keith Smith
Apr 22, 2020
Looking at the Picture in your website and comparing side by side, the picture had more colour to it, more flowers compared to the one you at delivering looks drab, only dark colours and half the amount of flowers.
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Reviewed By:
Debbie hansen
Apr 11, 2020
That is not even close to the colors that were in the picture I ordered. I understood that you didn't have to vase.
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Reviewed By:
Angie
Apr 2, 2020
Nothing of what i agreed on.
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Reviewed By:
Terri Taylor
Mar 27, 2020
They were never delivered!!!! Thanks for ruining the surprise
Responded To By:
Jaimee Rogers / Call Center Assistant Manager
Mar 27, 2020
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement/solution to exceed your expectations with this matter. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,
Jaimee Rogers
Assistant Manager Flower Patch Call Center
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Reviewed By:
Jany matson
Dec 21, 2019
Wow that much money for two roses and one Lilly? I should have asked more questions,, and not have assumed that for 75$ it would be a fuller bouquet,,
Responded To By:
Provo / Manager
Dec 21, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Kind Regards,

Sean Heaps

Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
Katrina
Sep 30, 2019
I ordered 10 arrangements (same) using flower patches all over the state for an occasion. This one is embarrassing. Not what is pictured and doesn't compare to the other stores quality. The other arrangements are gorgeous and this one is naked and doesn't look professional.
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Reviewed By:
Marqel
Jun 13, 2019
I didn't realize it was tbe short bouquet of roses because the online picture made them look longer with a large vase.
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Reviewed By:
Scott Johnson
May 23, 2019
No offense, but this looks more like a funeral spray than a new baby boy gift. I guess I was expecting some blue and white carnations and white daisies with a little toy bear or baseball bat or something baby-ish. This yellow and green arrangement is definitely for old people (dead or almost dead). Thanks for trying, but I am disappointed.
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Reviewed By:
Bryce Mumford
May 16, 2019
The flowers look far from what was shown as the picture this morning. The color scheme isn't even the same, then some candy cane bow around the neck? It does little to resemble what I thought I was getting. Either you need to be clear the pictures that I'm looking at may not resemble the actual delivery, or you need to lower expectations other ways. The only saving grace is the recipient doesn't know what they're supposed to look like. Bryce Mumford
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Reviewed By:
Steven
Apr 3, 2019
These flowers are supposedly the ones I ordered, but the ones delivered were way different than what's pictured. Very disappointing, and I will be contacting the manager at the store.
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Reviewed By:
Brandon
Apr 2, 2019
I asked for pink roses not red !
Responded To By:
Provo / Manager
Apr 3, 2019
Thank you for your response! We are sorry that we missed your special instructions. We will be contacting you to see what we can do to resolve the problem.
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Reviewed By:
JB
Feb 24, 2019
Ordered flowers to be delivered to someone at her work. Got aphobd message the end of the day the flowers were due to arrive, explaining that the computer system had been down, many deliveries were missed, my order would be delivered the next day and the delivery fee would be waived. Ok, that's reasonable. But two days later, she hasn't ever received the order.
Responded To By:
Provo / Manager
Feb 26, 2019
Thank you for your feedback. We are very sorry that you have experienced this. It looks as though there was a glitch in our system and it never did show up for delivery, so because of this we are issuing a full refund for your order.
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Reviewed By:
Jon
Jan 28, 2019
The comparison of this and what I paid for is equivalent to a Pinterest fail. I'm not a floral expert, but I feel like this is a huge downgrade from the image I purchased.
Responded To By:
Provo / Manager
Jan 28, 2019
It seems as though the designer made this a round arrangement, instead of all facing front. I have changed the arrangement and sent you a new photo, hopefully that is more to your expectations. Since ... More
It seems as though the designer made this a round arrangement, instead of all facing front. I have changed the arrangement and sent you a new photo, hopefully that is more to your expectations. Since it is a delivery for today please contact us as soon as possible if you have any more concerns or questions. Thanks
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Reviewed By:
judi dayton
Jan 28, 2019
Actually really disappointed for the first time in an order from your shop. Especially since I went in your place and talked to your employee myself, wish I knew her name I would not use her again. We discussed white flowers, I do not see even one Gerber , also discussed ribbon--she suggested twine wrapped several times around & even showed me on another vase , of what she meant--she said it was maybe for younger girls, which is where this went. I thought I might want a black and white stripe ribbon you have, but said to her--"-I'll leave it up to you, but either one of those."----I got neither and the bouguet looks sooooo old fashioned--cannot tell you how disappointed I am---lace or whatever looks like it is leftover --why would anyone do this when I came and specified what I wanted--AND she had to know I would be sent a picture!!!!!! Almost cried---NOT a good look for your business!!! P.S The Lilies are absolutely jammed in the arrangement and way out of proportion---and sadly I have to give a star rating for this comment to go through, but on this one arrangement I tried to send it with no stars at all---your other arrangements have been great but this one is a disaster--flowers and left over lace used for a "bow?"
Responded To By:
Provo / Manager
Jan 28, 2019
Thank you for your feedback!
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Reviewed By:
Jennifer
Jan 17, 2019
Hi, I thought there were supposed to be roses in this one? Are they in there? Sorry! Thank you!
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