Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

Central Design Center
1640 West Fulton Street
Chicago, IL 60612
1-312-432-1800
www.ashaddflorist.com

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Total reviews: 14748 reviews | Star Rating: 4.75
5 Star ★★★★★
 
 
12,900
87.47%
4 Star ★★★★
 
 
878
5.95%
3 Star ★★★☆☆
 
 
420
2.85%
2 Star ★★☆☆☆
 
 
280
1.90%
1 Star ☆☆☆☆
 
 
270
1.83%
Real Customers, Real Reviews

All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★☆☆☆
Reviewed By:
Pamela Toms
Aug 17, 2019
The flowers were much smaller than expected and by Saturday the tea roses were dead!! They were watered and floral additives it into planter as suggested. So disappointed.
★★☆☆☆
Reviewed By:
Anonymous
Aug 9, 2019
Although sending a picture of the arrangement is much appreciated, this arrangement looks like the image that was posted online for $60. The arrangement that was paid for was supposed to be $150 worth and from the looks of this, we paid double the price for it.
★★☆☆☆
Reviewed By:
Joanne
Aug 2, 2019
I have to tell you that I hasn't that pleased with the arrangement. The picture you have on the web site had much more contrast. The roses on the example were lighter and this just liked like it was all the same yellow. This is the third time I have been disappointed in the arrangements I have sent. You were always my go to for years but perhaps I need to switch.
Responded To By:
Zoe / Manager
Aug 2, 2019
Joanne - thank you so much for your feedback! We are so glad we got to talk to you today and thank you for the opportunity to make this right!
We truly appreciate your business and look forward to helping you again in the future!
★★☆☆☆
Reviewed By:
Andrea Dolgin
Aug 1, 2019
They look dull & like the flowers I have in my back yard. Disappointing for the cost.
★★☆☆☆
Reviewed By:
Bridget
Jul 31, 2019
I rarely comment, however I am disappointed in this display for $100 - I anticipated a much more abundant bouquet. Thanks.
★★☆☆☆
Reviewed By:
Maria Welch
Jun 9, 2019
This is not up to your normal standards- Which is why I called AShland Addison. I asked for a flowering plant, I normally don't like to comment with neg thoughts, but this really missed the mark- it's underwhelming! It looks so throw back to me- We were disappointed, it was a thank you for someone helping my son with his first job... looks generic.
★★☆☆☆
Reviewed By:
Ariel
Jun 8, 2019
The corsage was beautiful and I loved the bracelet that you used. I put it right in the fridge and took it out at 3:30pm to pick up son's prom date at 4pm for the pre-prom party. By 6pm it was already brown:(. Do you expect it to turn that fast? Would there be better flowers to use next time?
★★☆☆☆
Reviewed By:
Susan Buse
Jun 1, 2019
I had requested Hot pink flowers. Magenta in addition to pale pink.
★★☆☆☆
Reviewed By:
Bea
May 22, 2019
It did not seem that full kind of flat not what I expected.
★★☆☆☆
Reviewed By:
Ryan,Betty
May 21, 2019
Broken stems in front of bouquet???
★★☆☆☆
Reviewed By:
Andrea
May 21, 2019
These were not bright colored flowers as requested. Nor do they look full - appears to have more filler than anything else.
★★☆☆☆
Reviewed By:
Jennifer
May 18, 2019
Disappointed by the end of the prom night the corsage flowers had withered a lot.
Responded To By:
Zoe / Manager
May 20, 2019
Thank you for your review Jennifer! We are really sorry to hear about what happened with the corsage flowers. We have made an attempt to contact you but please know that we will issue a credit for the corsage flowers.
We do hope we hear back from you.
Best,
Zoe
★★☆☆☆
Reviewed By:
Lesley
May 17, 2019
The plant was not delivered as pictures. There were no pussy willows in the plant and the cookies were hidden underneath the plant and looked like garbage. I did not receive a picture of the plant prior to delivery; as is standard and was also requested. There were also butterflies requested to be placed on the missing willows. I was told that these would be added prior to Thursday's delivery. The young woman who took my call on Thursday when I called to verify the delivery and to request a picture/detail of delivery, had poor customer service skills and she responded in an inappropriate and very apathetic way to my concern about the order being incorrect. She replied that the order was wrong, but that was how it was going to be, and that she really didn't know what to tell me in regards to my concern about the order going out wrong. I asked for the manager and was told she couldn't take my call. I was transferred to a voice mail, but I never received a call back from the manager at the order location.
Responded To By:
Zoe / Manager
May 17, 2019
Lesley - we are so glad we got to talk to you over the phone and appreciate you allowing us to make this right. Thank you again for your feedback and your business!
Best,
Zoe
★★☆☆☆
Reviewed By:
David Brackley
May 16, 2019
Frankly it looks a little skimpy compared with the photo on the website. But the flowers are lovely.
★★☆☆☆
Reviewed By:
Eve Pool
May 15, 2019
I don't like to be negative, but sometimes constructive criticism can help. There were two issues with this. The first was the color. I needed hot pink and this was more light pink. I tried to order hot pink with light pink accents, but it turned up more light pink. This may have been a communication issue. However, the main problem was that this was lopsided. There was one large rose on one side and nothing on the other side to balance it so it kept leaning over to the heavier side. If this had been a pin corsage, you obviously would have the large, heavy flower on top. Since it was a wrist corsage, it needed to be balanced on both sides. A round design works nicely. This was a design flaw and should be noted for the future.
★★☆☆☆
Reviewed By:
Meryl
May 12, 2019
I am disappointed as this is less than half as full as the photo that I sent for you to duplicate. The person I spoke to assured me that you could duplicate the bouquet. Mother was thankful of course but clearly fell short of expectations. SMH in disappointment.
★★☆☆☆
Reviewed By:
Cheryl
May 7, 2019
I came in a week early to place my order. When I went to pick up the flowers they were incorrect and missing flowers that were selected. The women who helped me was very nice and offered a credit. Unfortunately, it does not change the fact that flowers that were selected were missing and there was no time to make a correction.
★★☆☆☆
Reviewed By:
BD
Apr 29, 2019
All three dozen roses were CRAMMED into a SMALL vase which made the arrangement APPEAR tiny. Not good.
★★☆☆☆
Reviewed By:
Allie
Apr 29, 2019
Flowers died quickly :(
★★☆☆☆
Reviewed By:
schaplik
Apr 28, 2019
I was looking for a light happy feeling... looks dark thanks for trying,,,,
★★☆☆☆
Reviewed By:
Mary Ann
Apr 23, 2019
The flowers were pretty but not what I ordered. When I spoke to the person on the phone I asked if all 3 containers could contain tulips. She said that could be done. It obviously was not what my daughter received.
★★☆☆☆
Reviewed By:
Kat
Apr 23, 2019
They look ok but the picture on your website certainly had a lot more flowers and color. That looks like a lot of filler for 70 dollars Not at all like this https://www.ashaddflorist.com/flowers/spring-fling/
Responded To By:
Zoe / Manager
Apr 23, 2019
Thank you for your feedback Kat - we are attempting to contact you and explain the look on this picture. Your arrangement consists of hyacinth and tulips. The hyacinth flowers just arrived this morn... More
Thank you for your feedback Kat - we are attempting to contact you and explain the look on this picture. Your arrangement consists of hyacinth and tulips. The hyacinth flowers just arrived this morning and so have not bloomed yet. This will ensure a longer life for them and more days of enjoyment for your recipient.
We look forward to connecting with you and discuss this further.
Many thanks!
Less
★★☆☆☆
Reviewed By:
Laura Skarbek
Apr 23, 2019
I am usually very pleased with my orders. However, this time it appeared there were not as many blooms in my order vs. What is displayed on the website. When I saw the actual order, it looked very sparse. Considering this was a gift, I was disappointed.
★★☆☆☆
Reviewed By:
Eileen
Apr 21, 2019
What I ordered (should have been like the above) did not look quite the same in person. The tulips were nothing special and for $55 plus shipping etc., they should have been better than what I could have purchased at the local grocery store. Not up to par. I chose Ashland Addison because I have received lovely arrangements in the past from them. I will have to look elsewhere in the future. So disappointed.
★★☆☆☆
Reviewed By:
Robert Flynn
Apr 2, 2019
We didn't like them
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