Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

Central Design Center
1640 West Fulton Street
Chicago, IL 60612
1-312-432-1800
www.ashaddflorist.com

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Total reviews: 14252 reviews | Star Rating: 4.75
5 Star ★★★★★
 
 
12,448
87.34%
4 Star ★★★★
 
 
860
6.03%
3 Star ★★★☆☆
 
 
412
2.89%
2 Star ★★☆☆☆
 
 
272
1.91%
1 Star ☆☆☆☆
 
 
260
1.82%
Real Customers, Real Reviews

All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★☆☆☆
Reviewed By:
Bea
May 22, 2019
It did not seem that full kind of flat not what I expected.
★★☆☆☆
Reviewed By:
Ryan,Betty
May 21, 2019
Broken stems in front of bouquet???
★★☆☆☆
Reviewed By:
Andrea
May 20, 2019
These were not bright colored flowers as requested. Nor do they look full - appears to have more filler than anything else.
★★☆☆☆
Reviewed By:
Jennifer
May 18, 2019
Disappointed by the end of the prom night the corsage flowers had withered a lot.
Responded To By:
Zoe / Manager
May 20, 2019
Thank you for your review Jennifer! We are really sorry to hear about what happened with the corsage flowers. We have made an attempt to contact you but please know that we will issue a credit for the corsage flowers.
We do hope we hear back from you.
Best,
Zoe
★★☆☆☆
Reviewed By:
Lesley
May 17, 2019
The plant was not delivered as pictures. There were no pussy willows in the plant and the cookies were hidden underneath the plant and looked like garbage. I did not receive a picture of the plant prior to delivery; as is standard and was also requested. There were also butterflies requested to be placed on the missing willows. I was told that these would be added prior to Thursday's delivery. The young woman who took my call on Thursday when I called to verify the delivery and to request a picture/detail of delivery, had poor customer service skills and she responded in an inappropriate and very apathetic way to my concern about the order being incorrect. She replied that the order was wrong, but that was how it was going to be, and that she really didn't know what to tell me in regards to my concern about the order going out wrong. I asked for the manager and was told she couldn't take my call. I was transferred to a voice mail, but I never received a call back from the manager at the order location.
Responded To By:
Zoe / Manager
May 17, 2019
Lesley - we are so glad we got to talk to you over the phone and appreciate you allowing us to make this right. Thank you again for your feedback and your business!
Best,
Zoe
★★☆☆☆
Reviewed By:
David Brackley
May 16, 2019
Frankly it looks a little skimpy compared with the photo on the website. But the flowers are lovely.
★★☆☆☆
Reviewed By:
Eve Pool
May 15, 2019
I don't like to be negative, but sometimes constructive criticism can help. There were two issues with this. The first was the color. I needed hot pink and this was more light pink. I tried to order hot pink with light pink accents, but it turned up more light pink. This may have been a communication issue. However, the main problem was that this was lopsided. There was one large rose on one side and nothing on the other side to balance it so it kept leaning over to the heavier side. If this had been a pin corsage, you obviously would have the large, heavy flower on top. Since it was a wrist corsage, it needed to be balanced on both sides. A round design works nicely. This was a design flaw and should be noted for the future.
★★☆☆☆
Reviewed By:
Meryl
May 12, 2019
I am disappointed as this is less than half as full as the photo that I sent for you to duplicate. The person I spoke to assured me that you could duplicate the bouquet. Mother was thankful of course but clearly fell short of expectations. SMH in disappointment.
★★☆☆☆
Reviewed By:
Cheryl
May 7, 2019
I came in a week early to place my order. When I went to pick up the flowers they were incorrect and missing flowers that were selected. The women who helped me was very nice and offered a credit. Unfortunately, it does not change the fact that flowers that were selected were missing and there was no time to make a correction.
★★☆☆☆
Reviewed By:
BD
Apr 29, 2019
All three dozen roses were CRAMMED into a SMALL vase which made the arrangement APPEAR tiny. Not good.
★★☆☆☆
Reviewed By:
Allie
Apr 29, 2019
Flowers died quickly :(
★★☆☆☆
Reviewed By:
schaplik
Apr 28, 2019
I was looking for a light happy feeling... looks dark thanks for trying,,,,
★★☆☆☆
Reviewed By:
Mary Ann
Apr 23, 2019
The flowers were pretty but not what I ordered. When I spoke to the person on the phone I asked if all 3 containers could contain tulips. She said that could be done. It obviously was not what my daughter received.
★★☆☆☆
Reviewed By:
Kat
Apr 23, 2019
They look ok but the picture on your website certainly had a lot more flowers and color. That looks like a lot of filler for 70 dollars Not at all like this https://www.ashaddflorist.com/flowers/spring-fling/
Responded To By:
Zoe / Manager
Apr 23, 2019
Thank you for your feedback Kat - we are attempting to contact you and explain the look on this picture. Your arrangement consists of hyacinth and tulips. The hyacinth flowers just arrived this morn... More
Thank you for your feedback Kat - we are attempting to contact you and explain the look on this picture. Your arrangement consists of hyacinth and tulips. The hyacinth flowers just arrived this morning and so have not bloomed yet. This will ensure a longer life for them and more days of enjoyment for your recipient.
We look forward to connecting with you and discuss this further.
Many thanks!
Less
★★☆☆☆
Reviewed By:
Laura Skarbek
Apr 23, 2019
I am usually very pleased with my orders. However, this time it appeared there were not as many blooms in my order vs. What is displayed on the website. When I saw the actual order, it looked very sparse. Considering this was a gift, I was disappointed.
★★☆☆☆
Reviewed By:
Eileen
Apr 21, 2019
What I ordered (should have been like the above) did not look quite the same in person. The tulips were nothing special and for $55 plus shipping etc., they should have been better than what I could have purchased at the local grocery store. Not up to par. I chose Ashland Addison because I have received lovely arrangements in the past from them. I will have to look elsewhere in the future. So disappointed.
★★☆☆☆
Reviewed By:
Robert Flynn
Apr 2, 2019
We didn't like them
★★☆☆☆
Reviewed By:
Douglass
Mar 29, 2019
balloons too expensive
★★☆☆☆
Reviewed By:
Jamie S
Mar 8, 2019
Where are the blue flowers?
★★☆☆☆
Reviewed By:
Hailey
Mar 8, 2019
Flowers were not delivered on time and I was not informed until after business hours that they did not make it in time.
★★☆☆☆
Reviewed By:
Marinela
Mar 7, 2019
Looked very cheap, I was really disappointed.
Responded To By:
Zoe / Manager
Mar 7, 2019
Thank you for your feedback Marinela! We are glad we were able to talk to you and resolve your concern. Please know that we appreciate your business and look forward to helping you again in the future.
★★☆☆☆
Reviewed By:
V.White
Mar 3, 2019
Perfect You always do such a great job Thank you so much
★★☆☆☆
Reviewed By:
Doug St. Onge
Feb 28, 2019
Some of the daisies were already wilted when the bouquet was received. The note included with the flowers literally read “*heart emoji*” instead of putting a heart on it. Not the most romantic message. Only reason I gave 2 stars was for same-day delivery. Won't be ordering from here again.
★★☆☆☆
Reviewed By:
Neal
Feb 18, 2019
You dropped the ball big tome. I have used your service many times as well as my employer. They referred you to me. Always satisfied. That's why I am so disappointed. I ordere flowers for my wife for Valentine's Day. They arrived wilted, half the water missing and the wrap was soaked. She contacted you emidiatly. She was told she would recieve a fresh one the next day. When 3:30 arrived and nothing showed up I called and cancelled. The person I talked to was very understanding and canceled. I don't understand why this happened. Seams to me it should gotten there early the next day. The reason for sending them to her work was so she can enjoy them. I was told they were on there way late afternoon. This was unexceptable. I have still not recieved an email confirming the cancellation. I have lost all faith in you.
★★☆☆☆
Reviewed By:
Matthew Ushijima
Feb 17, 2019
I paid for expedited delivery on these flowers, however my wife did not get the flowers until after 5pm, I feel that was inappropriate.
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