Ashland Addison Florist Co., Chicago, IL - Customer Flower Reviews

Central Design Center
1640 West Fulton Street
Chicago, IL 60612
1-312-432-1800
www.ashaddflorist.com

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Total reviews: 14252 reviews | Star Rating: 4.75
5 Star ★★★★★
 
 
12,448
87.34%
4 Star ★★★★
 
 
860
6.03%
3 Star ★★★☆☆
 
 
412
2.89%
2 Star ★★☆☆☆
 
 
272
1.91%
1 Star ☆☆☆☆
 
 
260
1.82%
Real Customers, Real Reviews

All reviews are from verified Ashland Addison Florist Co. customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★☆☆
Reviewed By:
Luna
May 20, 2019
The services are very good, but the flowers seems like stale.
★★★☆☆
Reviewed By:
Elizabeth Ragona
May 11, 2019
I thought this would be a more generous size for the price.
★★★☆☆
Reviewed By:
Irene Q
May 11, 2019
I had requested flowers that were featured in your ad. The selection I had specified was listed as Adoring You. These are pretty but do not look anything like what I had requested, Also the pink ribbon does not match the flowers although it would have if the arrangement had been the one I requested. Don;t know where the miscommunication occurred. Im disappointed...
★★★☆☆
Reviewed By:
Melissa
May 11, 2019
Ordered a dozen roses $120.00- these don't appear to be a dozen. I specifically asked for no baby breathes
Responded To By:
Zoe / Manager
May 11, 2019
Thank you Melissa! We are so happy we were able to correct this arrangement before it was delivered.
Have a wonderful weekend!
★★★☆☆
Reviewed By:
Ries
Apr 29, 2019
My wife loved the flowers. More importantly, please pass along my apologies to the person taking my order that morning. We started off on the wrong foot. Thank you, Joe
★★★☆☆
Reviewed By:
Lisa
Apr 24, 2019
Way too much green - I ordered them specifically for COLOR and they were a bit droopy as you can see in the picture. Disappointing.
Responded To By:
Zoe / Manager
Apr 24, 2019
Thank you for your feedback Lisa! We are truly sorry about this but are glad we connected with you and were able to resolve it.
Please know, we appreciate your business and look forward to helping you in the future.
Best,
Zoe
★★★☆☆
Reviewed By:
Rhea Bufferd
Apr 21, 2019
Not what I ordered
★★★☆☆
Reviewed By:
Thelma Ablan
Apr 11, 2019
The flowers were lovely but $14.00 for deliver is too much to pay when the receipent is 2 blocks away.
★★★☆☆
Reviewed By:
Marla on behalf of Kimberly Lightford
Apr 9, 2019
The arrangement was beautiful. However it arrived much later than the time discussed when the order was placed. The office did not receive any notice that the delivery would be late.
Responded To By:
Zoe / Manager
Apr 9, 2019
Thank you for your review Marla! We are glad we talked to you on the phone and clarified the details on your delivery.
Please let us know if there is anything else we can do.
Best,
Zoe
★★★☆☆
Reviewed By:
Linden House Chicago
Mar 29, 2019
Very nice
★★★☆☆
Reviewed By:
CB
Mar 29, 2019
The bouquet ordered was costly for what it was. Looks like maybe a $40-45 arrangement and cost double that. I was pretty bummed when I received the photo of the order. My other irritation was that I ordered for a new mother at the hospital and a day later had still not received the confirmation of flower delivery. I called to follow up and they apparently had the spelling of the name wrong and so the arrangement was not yet delivered. No one phoned me to folllow up if there was confusion. And the mother was discharged from the hospital later that day. Had I not called to follow up in time she may not have received her order before leaving. All in all I just wish I had saved my sentiment and ordered flowers to their house from a different florist.
Responded To By:
Zoe / Manager
Mar 29, 2019
Carrie, thank you for taking the time to talk to us over the phone. Once again, we are truly sorry about what happened and have issued a full credit on your order. Please let us know if there is anything else we can do.
Best,
Zoe
★★★☆☆
Reviewed By:
Ann
Mar 21, 2019
A nice display and prompt delivery however the flowers didn't completely match the picture on the website. Could have used some more blue for a baby boy.
★★★☆☆
Reviewed By:
EILEEN BAIOCCHI
Mar 15, 2019
I'M HOPING THERE WERE AT LEAST A DOZEN FLOWERS IN THIS ARRANGEMENT ... DOESN'T REALLY LOOK LIKE IT THOUGH.
Responded To By:
Zoe / Manager
Mar 15, 2019
Thank you Eileen - we are glad we were able to connect with you. As mentioned, there are 12 gerbera daisies in this design as promised. We accented with beautiful greenery.
Thank you again for your order! We look forward to helping you again in the future.
★★★☆☆
Reviewed By:
Keri Dolan
Mar 6, 2019
It's a beautiful arrangement but that's not how I was told the ribbon would look.
★★★☆☆
Reviewed By:
Danielle Stewart
Mar 1, 2019
Im not entirely satisfied with the bouquet for the amount of money I paid for it. Maybe it's just the picture not doing it justice. I don't see any white flowers or purple lisianthus. Maybe I misunderstood thinking I would be able to pick the flowers I wanted used. I did receive good customer service, so I might try ordering from here again soon.
★★★☆☆
Reviewed By:
Davila
Feb 28, 2019
I like the color combination, but I don't like how bent the tulips are.
★★★☆☆
Reviewed By:
Paul Ehn
Feb 18, 2019
Flowers were a nice length but the flowers were wilted already when they arrived
★★★☆☆
Reviewed By:
Wolter
Feb 11, 2019
Arrangement nice but it was different from what I described I wanted. I told him I wanted cheerful and colorful. From picture it appears dark and not cheerful.
★★★☆☆
Reviewed By:
hope
Feb 6, 2019
I didn't order flowers. I did order balloons and another item. there was a mix up on my end but this company was very kind and rush to fix the mistake asap. very friendly customer service!
★★★☆☆
Reviewed By:
Bob Rushkewicz
Feb 5, 2019
The flowers themselves were beautiful. Fresh, crisp and true to color. However, this ordering process was typical of my recent ordering experiences with Ashland-Addison. I have been a customer for many years, and can honestly say that for 25 years this company had been one of the best I have ever dealt with. Their products were of the highest quality, their service was impeccable. They always did what they said they were going to do and did it on time. But in the last couple of years, my experiences indicate they have gotten sloppy, seem to scrimp on the product and don't particularly care about it. Examples: 1)The email ad I received for this product said 50% off in big headline numbers. I called to place the order and while providing my information I noticed the price, in smaller letters down lower, was 33% off. I asked the phone rep and her response was Oh well, probably typo. Oh well?? 2)The order appeared to be for a dozen roses, but it was eleven. They didn't advertise a number but if you are used to ordering flowers, you see what appears to be a dozen at quick glance, so you think it is. After reviewing the picture, I was wrong. It was eleven. They got my order this time, but lost a considerable degree of trust. 3) Our previous order was a multicolored baby bouquet with prominent white and pink roses. Upon delivery, the product looked nice, but there were no white roses. My wife left a message about this but received no response. Let me emphasize that Ashland-Addison still provides a decent product. But this experience and others in the past 2 years have left something to be desired. For the prices charged, I am beginning to think that driving to the neighborhood florist may now be the way to go.
★★★☆☆
Reviewed By:
Doreen Chambers
Feb 3, 2019
I had to call to see what you sent. I think your delivery fees are expensive!! The delivery was 5 minutes from your shop.
★★★☆☆
Reviewed By:
Patti Simon
Jan 24, 2019
Thank You they look Great!
★★★☆☆
Reviewed By:
sharon
Jan 15, 2019
Arrangement is nice, however since I ordered the large version I thought it would be fuller. Still pretty.
★★★☆☆
Reviewed By:
Cindy Rivera/Chicago Carpenters
Jan 15, 2019
Looks kind of sparse.
★★★☆☆
Reviewed By:
Nancy
Jan 13, 2019
The flowers received were pretty, but not what I ordered. Not as pictured.
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