Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 36382 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
32,450
|
89.19% |
| 4 Star ★★★★☆ |
2,214
|
6.09% |
| 3 Star ★★★☆☆ |
725
|
1.99% |
| 2 Star ★★☆☆☆ |
405
|
1.11% |
| 1 Star ★☆☆☆☆ |
588
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Juan Ortiz
Juan Ortiz
Oct 1, 2019
My wife's anniversary flowers were not delivered I would like a reimbursement please.
Reviewed By:
Ashley
Ashley
Sep 25, 2019
Not happy with arrangement. Looks totally different from what is showed online and I don't feel the colors match together.
Reviewed By:
Marilyn Shaffer
Marilyn Shaffer
Sep 23, 2019
I thought we were talking about orange-red Gerber daises. I am disappointed !! No mention of lilies. Sorry! ☹️?? I called them. They said they would send her A different arrangement tomorrow morning. Thank you so much! I really appreciate it so mu
Reviewed By:
PH
PH
Sep 23, 2019
It doesn't look as full as in the website. It doesn't look like a $30 arrangement. I'm very disappointed .
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 23, 2019
I'm glad we were able to talk on the phone today and I was able to have my driver bring back the arrangement. We have fixed arrangement to standard. I left you voice mail regarding arrangement. Thank you for choosing Flower Patch.
Reviewed By:
alex klinker
alex klinker
Sep 23, 2019
were not delivered to the right person. the right person had no idea i remembered out annivery.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 23, 2019
Glad we were able to get this corrected and set up to re deliver.tomorrow.
Reviewed By:
Michelle
Michelle
Sep 4, 2019
I will definitely look elsewhere for flowers. This looks competely different as far as size then the real thing. It was like some roses in a shot glass. A total rip off. Not even a color on the glass. Very submitted
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 4, 2019
We appreciate your feedback on the 10"H * 7"W Morning Dew arrangement. I apologize for the arrangement not meeting your expectation. This is a smaller arrangement though we do have other arr... More
We appreciate your feedback on the 10"H * 7"W Morning Dew arrangement. I apologize for the arrangement not meeting your expectation. This is a smaller arrangement though we do have other arrangements that are larger in size. We tried calling you today to offer a different arrangement, one that would be more sufficient. We left a voice mail to call us back so we can correct and meet your expectations. Please calls us back when the time is convenient and we will take care of this for you.
Kind Regards,
Flower Patch
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Kind Regards,
Flower Patch
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Reviewed By:
m
m
Sep 3, 2019
I wasn't happy with this arrangement, it looked like the flowers were shoved in the vase, nothing like the picture. I called though and they fixed it, I rated the 2nd arrangement higher
Reviewed By:
Margaret Bishop
Margaret Bishop
Sep 3, 2019
Absolutely awful. Looks like asparagus in a jar. Not even close to the photo I provided. Ordered a month in advance and was notified day of that they didn't order in colors requested and didn't pull out on time to bloom. Returned for refund and was advise
Reviewed By:
Carol Bagshaw
Carol Bagshaw
Aug 13, 2019
I ordered a Peaches & Cream arrangement and it looks like there were some lemons added to the arrangement. In the past I have been very satisfied with the arrangements, but I am very unhappy with this one. Honestly, I'm quite embarrassed that this was my
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. We always love hearing from our customers.
Reviewed By:
Rachael
Rachael
Aug 10, 2019
The daisies look hammered and the roses are not near the size they look like online. Not impressed for the price compared to other local floral services.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. I'm glad that we were able to replace the arrangement for you.
Reviewed By:
Monica
Monica
Aug 7, 2019
As per my conversation with you this order was not sent or received. Has credit been issued as promised to my accout
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 7, 2019
Your refund has been processed. You should see that within 3-5 business days. We are again so sorry. Please let us know if you are able to get an alternate address we can send that out to complementary. Thank you!
Reviewed By:
Tom Hicks
Tom Hicks
Aug 5, 2019
I haveused you guys for decades and there is a reason why!!!!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 5, 2019
Thanks for the review. We are glad we were able to follow up with you on the phone. We appreciate your feedback.
Reviewed By:
William Mashack
William Mashack
Jul 26, 2019
NOT WHAT I EXPECTED!!! FOR THE PRICE I PAID I'M NOT SATISFIED.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 26, 2019
Thank you for your feedback. We are sorry for any disappointment.These were made and delivered 4 days ago. The recorded call confirms this is what was ordered. Please contact us if you have further questions or concerns.
Reviewed By:
richard harvey
richard harvey
Jul 16, 2019
Zero stars ! I am completely dissatisfied with the order you sent ! It is absolutely nothing like you pictured in your ad (I have attached the pic). That is totally false advertising and NOT acceptable. Then on top of it, it was supposed to be delivere
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2019
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no an... More
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no answer at the door. We left a tag on the door and a voicemail on the phone number given. Please let us know if you have any further questions or concerns.
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Reviewed By:
Adrian
Adrian
Jul 11, 2019
This is terrible compared to the first one that was supposed to be delivered. Looks rushed because it was. Y'all tried to make it right but you made it worse. Glad I didn't pay for this.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 12, 2019
Thank you for your feedback. We apologize for any disappointment. We are happy we were able to get in touch with you to get this all fixed for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Paula
Paula
Jul 10, 2019
Really off experience on sevice usually you guys are on point and helpful I appreciated Andrea listening to my concerns. And want to thank you for the amazing arrangements since October that was number 17 Have a great rest of the week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 10, 2019
Thank you for your feedback. We are glad to see we were able to speak with you and address your concerns. Your order was filled and delivered on time. Please let us know if you have any further questions or concerns.
Reviewed By:
Nicole
Nicole
Jul 8, 2019
Looks nothing like the picture. I was hoping for some more brightness (sunshine) since it's for a sympathetic occasion. :(
Reviewed By:
David Lucero
David Lucero
Jul 3, 2019
Ordered these for my wife and the flowers didn't even last a week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 3, 2019
Thank you for your feedback. It looks like we delivered this a week ago, we have not been contacted about this issue. We are always happy to replace your flower arrangement with fresh flowers. Please contact us so we can see what we can do for you.
Reviewed By:
Andrew Adamson
Andrew Adamson
Jun 10, 2019
This arrangement is not at all what I ordered. I ordered white roses and lilies for a funeral arrangement. The cheerful sunflowers did not represent the condolence we wanted to send. I even referenced the arrangement on line that we wanted. Also the co
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 10, 2019
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or h... More
Thank you for your feed back. We are so sorry for the disappointment. It looks like there was some confusion while trying to google search the name of the arrangement since it is not one we carry or have on our website. We will have our customer service team contact you right away to see what we can do for you. Please let us know if you have any further questions or concerns.
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Reviewed By:
Rj Error
Rj Error
Jun 1, 2019
The arrangement was never delivered and I was never contacted, refunded, or even offered an explanation. Will NEVER order from this company again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 4, 2019
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an e... More
Thank you for your feedback. Our driver was there to deliver this for you, the person was not a work. I see a note in the order that we tried to call you but there was no answer, we also sent you an email letting you know we could not deliver your flowers. We will try to contact you again, please let us know if you have any further questions or concerns.
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Reviewed By:
Lorraine
Lorraine
May 27, 2019
Ugly arrangement- cancelled order Nothing like picture
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 27, 2019
Thank you for your feedback. This was not out for delivery yet, we offered to change any flowers or colors for you. We're so sorry you felt there was nothing else that would work. Please let us know if there is anything else we can do for you.
Reviewed By:
Margaret
Margaret
May 11, 2019
I would appreciate a picture of the corsage outside the box. I can't even see if it has 3 roses, but I assume it does since that is what I ordered.
Reviewed By:
Karina garcia
Karina garcia
May 6, 2019
I didn't order this .... I order something it was like a baby shoes base
Reviewed By:
Gwen
Gwen
Apr 24, 2019
Super unhappy with this... I expected a bit more professional looking arrangement. This looks like something I could have put together with grocery store flowers
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 24, 2019
Thank you for your feedback. We are so sorry you were disappointed with your flower arrangement. We're glad we were able to fix this and get a new one out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
EJB
EJB
Mar 19, 2019
What you see online is not what you get! The picture online shows more flowers and a fuller corsage! I paid $35 and the thing looked small and flowers were sparse. Another friend got a corsage for $20 and it had twice the flowers and they flowers were
