Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38871 reviews | Star Rating: 4.81
| 5 Star ★★★★★ |
34,787
|
89.49% |
| 4 Star ★★★★☆ |
2,283
|
5.87% |
| 3 Star ★★★☆☆ |
757
|
1.95% |
| 2 Star ★★☆☆☆ |
423
|
1.09% |
| 1 Star ★☆☆☆☆ |
621
|
1.60% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Shane Larsen
Shane Larsen
Nov 3, 2019
Flowers were beautiful, however they were not delivered on the scheduled day and I was not notified and had to call twice just to get them redelivered the next day. Very dissatisfied with the delivery process and lack of communication, it ruined the surpr
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 4, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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Reviewed By:
Taylor Hanson
Taylor Hanson
Oct 28, 2019
I ordered a corsage with white flowers, so why are they black?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 28, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Thank you for taking the time and talking with us today so we could better describe what you were seeing in the picture.Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Thank you for taking the time and talking with us today so we could better describe what you were seeing in the picture.Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
JV
JV
Oct 23, 2019
Received vague text message, which I foolishly mistook as confirmation that flowers had been delivered. Instead note was left on door to call. Customer service was lacking over the phone, no concern that the flowers for my anniversary wouldn't be delivere
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 23, 2019
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your is... More
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I will be calling you to discuss this issue and the best solution possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
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Reviewed By:
Michelle
Michelle
Oct 14, 2019
I was disappointed in the way they turned out. Looked nothing like the picture and also that the petals starting coming off right after they were delivered. Very disappointing.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 14, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Less
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
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Reviewed By:
Mele
Mele
Oct 9, 2019
This is not at all what I ordered.
Reviewed By:
Jeramy
Jeramy
Oct 9, 2019
Not even the vase (booties) that I ordered (specifically ordered for that reason). Your "One of six vases" preface should probably be more specific that it is a different object. Not roses (as shown in advertisement), front daisy looks to be wilting.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 9, 2019
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your is... More
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I tried calling the number you have for your self and the customer on our file but they are non working numbers. we are sending a replacement today to the same address went delivered to.
Glad we are able to correct this to meet the needs and expectations you had.
Thank you for choosing Flower Patch.
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Glad we are able to correct this to meet the needs and expectations you had.
Thank you for choosing Flower Patch.
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Reviewed By:
Doug B
Doug B
Oct 9, 2019
Not at all what I purchased online. This was supposed to be for a loved one that was lost and only 3 flowers for their hardship. Wow...
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 9, 2019
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide a solution.Thank you for taking the time today... More
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide a solution.Thank you for taking the time today to speak with me on the phone and allowing us to send a replacement of what the product should look like. The arrangement which you ordered online does come with only 3 flowers as shown in the pic online, but this arrangement is missing the wax flowers/filler. we will make sure the new arrangement includes this
We will send an updated pic of the new product going out today.
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We will send an updated pic of the new product going out today.
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Reviewed By:
Andrea
Andrea
Oct 4, 2019
Yellow roses were way over bloomed
Reviewed By:
Juan Ortiz
Juan Ortiz
Oct 1, 2019
My wife's anniversary flowers were not delivered I would like a reimbursement please.
Reviewed By:
Ashley
Ashley
Sep 25, 2019
Not happy with arrangement. Looks totally different from what is showed online and I don't feel the colors match together.
Reviewed By:
Marilyn Shaffer
Marilyn Shaffer
Sep 23, 2019
I thought we were talking about orange-red Gerber daises. I am disappointed !! No mention of lilies. Sorry! ☹️?? I called them. They said they would send her A different arrangement tomorrow morning. Thank you so much! I really appreciate it so mu
Reviewed By:
PH
PH
Sep 23, 2019
It doesn't look as full as in the website. It doesn't look like a $30 arrangement. I'm very disappointed .
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 23, 2019
I'm glad we were able to talk on the phone today and I was able to have my driver bring back the arrangement. We have fixed arrangement to standard. I left you voice mail regarding arrangement. Thank you for choosing Flower Patch.
Reviewed By:
alex klinker
alex klinker
Sep 23, 2019
were not delivered to the right person. the right person had no idea i remembered out annivery.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 23, 2019
Glad we were able to get this corrected and set up to re deliver.tomorrow.
Reviewed By:
Michelle
Michelle
Sep 4, 2019
I will definitely look elsewhere for flowers. This looks competely different as far as size then the real thing. It was like some roses in a shot glass. A total rip off. Not even a color on the glass. Very submitted
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Sep 4, 2019
We appreciate your feedback on the 10"H * 7"W Morning Dew arrangement. I apologize for the arrangement not meeting your expectation. This is a smaller arrangement though we do have other arr... More
We appreciate your feedback on the 10"H * 7"W Morning Dew arrangement. I apologize for the arrangement not meeting your expectation. This is a smaller arrangement though we do have other arrangements that are larger in size. We tried calling you today to offer a different arrangement, one that would be more sufficient. We left a voice mail to call us back so we can correct and meet your expectations. Please calls us back when the time is convenient and we will take care of this for you.
Kind Regards,
Flower Patch
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Kind Regards,
Flower Patch
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Reviewed By:
m
m
Sep 3, 2019
I wasn't happy with this arrangement, it looked like the flowers were shoved in the vase, nothing like the picture. I called though and they fixed it, I rated the 2nd arrangement higher
Reviewed By:
Margaret Bishop
Margaret Bishop
Sep 3, 2019
Absolutely awful. Looks like asparagus in a jar. Not even close to the photo I provided. Ordered a month in advance and was notified day of that they didn't order in colors requested and didn't pull out on time to bloom. Returned for refund and was advise
Reviewed By:
Carol Bagshaw
Carol Bagshaw
Aug 13, 2019
I ordered a Peaches & Cream arrangement and it looks like there were some lemons added to the arrangement. In the past I have been very satisfied with the arrangements, but I am very unhappy with this one. Honestly, I'm quite embarrassed that this was my
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. We always love hearing from our customers.
Reviewed By:
Rachael
Rachael
Aug 10, 2019
The daisies look hammered and the roses are not near the size they look like online. Not impressed for the price compared to other local floral services.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 14, 2019
Thank you for your feedback. I'm glad that we were able to replace the arrangement for you.
Reviewed By:
Monica
Monica
Aug 7, 2019
As per my conversation with you this order was not sent or received. Has credit been issued as promised to my accout
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 7, 2019
Your refund has been processed. You should see that within 3-5 business days. We are again so sorry. Please let us know if you are able to get an alternate address we can send that out to complementary. Thank you!
Reviewed By:
Tom Hicks
Tom Hicks
Aug 5, 2019
I haveused you guys for decades and there is a reason why!!!!!!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 5, 2019
Thanks for the review. We are glad we were able to follow up with you on the phone. We appreciate your feedback.
Reviewed By:
William Mashack
William Mashack
Jul 26, 2019
NOT WHAT I EXPECTED!!! FOR THE PRICE I PAID I'M NOT SATISFIED.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 26, 2019
Thank you for your feedback. We are sorry for any disappointment.These were made and delivered 4 days ago. The recorded call confirms this is what was ordered. Please contact us if you have further questions or concerns.
Reviewed By:
richard harvey
richard harvey
Jul 16, 2019
Zero stars ! I am completely dissatisfied with the order you sent ! It is absolutely nothing like you pictured in your ad (I have attached the pic). That is totally false advertising and NOT acceptable. Then on top of it, it was supposed to be delivere
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2019
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no an... More
Thank you for your feedback. We are sorry for any disappointment. We also apologize for any miscommunication on the flowers. We would like to assure you our driver was there at 9:48am, there was no answer at the door. We left a tag on the door and a voicemail on the phone number given. Please let us know if you have any further questions or concerns.
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Reviewed By:
Adrian
Adrian
Jul 11, 2019
This is terrible compared to the first one that was supposed to be delivered. Looks rushed because it was. Y'all tried to make it right but you made it worse. Glad I didn't pay for this.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 12, 2019
Thank you for your feedback. We apologize for any disappointment. We are happy we were able to get in touch with you to get this all fixed for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Paula
Paula
Jul 10, 2019
Really off experience on sevice usually you guys are on point and helpful I appreciated Andrea listening to my concerns. And want to thank you for the amazing arrangements since October that was number 17 Have a great rest of the week.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 10, 2019
Thank you for your feedback. We are glad to see we were able to speak with you and address your concerns. Your order was filled and delivered on time. Please let us know if you have any further questions or concerns.
Reviewed By:
Nicole
Nicole
Jul 8, 2019
Looks nothing like the picture. I was hoping for some more brightness (sunshine) since it's for a sympathetic occasion. :(
