Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38021 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
33,983
|
89.38% |
| 4 Star ★★★★☆ |
2,260
|
5.94% |
| 3 Star ★★★☆☆ |
747
|
1.96% |
| 2 Star ★★☆☆☆ |
418
|
1.10% |
| 1 Star ★☆☆☆☆ |
613
|
1.61% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Robin Jones
Robin Jones
Sep 14, 2018
I was hoping it would look more like a cupcake with more variety of flowers. I was also told the base (vase) would say Happy Birthday on it.
Reviewed By:
Carol Billings
Carol Billings
Sep 13, 2018
Flowers looked beautiful and delivered on time.
Reviewed By:
AO
AO
Sep 8, 2018
The flowers I ordered do not look like the picture I chose from. I understand that arrangements may vary from the pictures posted, however, the flowers deliver were very poorly arranged. Very disappointed with the presentation.
Reviewed By:
Brandee Wisniewski
Brandee Wisniewski
Aug 23, 2018
The birds of paradise were beautiful. However the the dahlias wilted the same day and some of the greens were ripped and brown. Love part of the arrangement just disappointed the few flowers there were wilted so quickly.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 23, 2018
Thank you for your feedback. We are happy we could contact you and get this resolved. Please let us know if you have any further questions or concerns.
Reviewed By:
Kyle
Kyle
Aug 23, 2018
I've ordered with Flower Patch before and really had been blown away by their pieces. This time it just looked uninspired, unlike the piece online, and just kind of sad. Will consider where my flower orders come from moving forward.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 23, 2018
Thank you for your feedback. We are so sorry you were not fully satisfied with your flower arrangement. I can see this was delivered on Monday, we would be happy to make a new one and get that deliver... More
Thank you for your feedback. We are so sorry you were not fully satisfied with your flower arrangement. I can see this was delivered on Monday, we would be happy to make a new one and get that delivered out for you today. We will also have a customer service agent contact you to go over your order. Please let us know if you have any further questions or concerns.
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Reviewed By:
Mike M
Mike M
Aug 21, 2018
While the flowers looked nice and my wife was please with them...I gave 2 requirements for them...No lilies and 8 roses. Unfortunately lilies were included in the arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Aug 21, 2018
Thank you for your feedback. We are sincerely sorry this detail was overlooked, we will have a customer service agent contact you to see if there is anything more we can do to help.
Reviewed By:
Brett
Brett
Aug 7, 2018
There is suppose to be a second mylar balloon of a smiley face too!
Reviewed By:
Shirlee
Shirlee
Jul 31, 2018
I was horrified that the lower sunflower in the bouquet was all wilted and the petals dropping over the top of the center of the flower. The arrangement had been placed right to the near side of the casket on a pedestal for the viewing 7/29/18. I had t
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 31, 2018
Thank you for your feedback. We apologize for any disappointment. It is very hard to guarantee the quality of the product for a 3 day service only because it is left in the care of the mortuary, usual... More
Thank you for your feedback. We apologize for any disappointment. It is very hard to guarantee the quality of the product for a 3 day service only because it is left in the care of the mortuary, usually left in a warm area and they do not check the water level. We completely understand your frustration on this, we will have one of our customer service agents contact you for a resolution.
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Reviewed By:
A
A
Jul 27, 2018
Going off of the picture I received from florist. I could be wrong but the lilies do not look fresh..not as pretty as the online picture. I hope this arrangement looks better in real life.
Reviewed By:
Steven Hughes
Steven Hughes
Jul 27, 2018
Flowers poorly arranged. Many (most?) roses are other than what I chose. I worked in the floral industry for many years. I've purchased from you before. This arrangement is not good, not the quality you've produced in the past.
Reviewed By:
Tom Flowers
Tom Flowers
Jul 22, 2018
Very disappointed. This one and the one I ordered, "Eternal Friendship", using the web site, to me look like two totally different arrangements. If you can't closely match what you promise, what good is ordering from the web? I did ask when I ordered
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 23, 2018
Thank you for your feedback. We are sorry you feel this does not look the same as the one you selected. We have done a side by side comparison and it looks like this was filled to the same flowers, co... More
Thank you for your feedback. We are sorry you feel this does not look the same as the one you selected. We have done a side by side comparison and it looks like this was filled to the same flowers, colors and size as shown online. We will have a customer service rep contact you to go over this further. Thank you again for your feedback.
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Reviewed By:
Josephine Richards
Josephine Richards
Jul 14, 2018
The picture looks much better than the flowers did in person. I was disappointed.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 16, 2018
Thank you for your feedback. We are sorry for any disappointment. This was filled to the value and exact recipe of the item you selected. Please let us know if you have any further questions or concerns.
Reviewed By:
Kent Crawford
Kent Crawford
Jul 13, 2018
I feel like for $100 the plants should have looked better. Thank you.
Reviewed By:
Andrew
Andrew
Jul 7, 2018
I order from the Flower Patch all the time, every month or two. I have noticed that the bouquet sizes have gotten smaller and smaller. The above picture was represented to me as a "large" on the website at the time I ordered. This order was disappointing
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jul 9, 2018
Thank you for your feedback. We are sorry for any disappointment. This is a full dozen of the Gerbera daisies, it is done all around the vase. We always design to exact size specifications advertised ... More
Thank you for your feedback. We are sorry for any disappointment. This is a full dozen of the Gerbera daisies, it is done all around the vase. We always design to exact size specifications advertised online. There is absolutely NEVER a price on the flowers that we make and deliver. The cost of this is $60 plus the delivery fee and tax. Please let us know if you have any further questions or concerns.
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Reviewed By:
Zack Hoyt
Zack Hoyt
Jun 24, 2018
Flowers were old. The rose petals were browning. The bow was not tied and was made of a wiry material that did not look pretty. I dont recommend this place. I think they are so big that they do very fast production with not too much care.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jun 25, 2018
Thank you for your feedback. We are sorry for any disappointment. Being the largest florist in Utah lets us have 100% satisfaction guarantee on all our product, we are always happy to send a new one out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Kerin North
Kerin North
Jun 22, 2018
Can not see what is in the Basket (looks like a orange , two bananas and some grapes) . Picture angle doesn't show size of basket.
Reviewed By:
RJ
RJ
Jun 14, 2018
The flowers were beautiful. However, it was a very mini bouquet.not what I expected for the amount of money spent.
Reviewed By:
Petrea
Petrea
Jun 8, 2018
It wasn't as bright and colorful as the example in the picture.
Reviewed By:
Kim Carroll
Kim Carroll
May 30, 2018
I'm disappointed. The flowers were super cute when delivered. However, they started wilting the very next day. They only lasted for 3 short days. I sent to my Mom and expected them to last for a while to make her smile.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 30, 2018
Thank you for your feedback. We are so sorry to hear this. We will contact you right away to set up a replacement of fresh flowers or resolution. Please let us know if you have further questions or concerns.
Reviewed By:
James
James
May 29, 2018
The flowers from the catalog look much better than the flowers used in the actual arrangement. Carnations look very weak compared to what is shown in display. Pretty disappointed to be honest.
Reviewed By:
C Bray
C Bray
May 29, 2018
Eh, for $40 I would expect it to be more grand. I guess flowers are way too expensive.
Reviewed By:
Kristie
Kristie
May 10, 2018
The flowers that were delivered didn't match the photo that I ordered from on the web site. Lack of colour.
Reviewed By:
Virginia Fish
Virginia Fish
May 7, 2018
I was sad to see there was not more blue and yellow carnations in there instead of all the white. This was from our High School Class. Maybe I should have communicated better?
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 7, 2018
Thank you for your feedback. I pulled the call on this order to make sure we got it correct. There was no mention of carnations in your call when you ordered. You just said you wanted it all yellow, w... More
Thank you for your feedback. I pulled the call on this order to make sure we got it correct. There was no mention of carnations in your call when you ordered. You just said you wanted it all yellow, white and blue. We did mostly blue and yellow and some white accents. We also send out the photo prior to delivery so you can see and approve it. We are always willing to make changes for you but I see this was delivered 3 days ago. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jules Young
Jules Young
Apr 26, 2018
The Flowers were delivered on time, and the note was cute. However, these aren't the flowers I ordered online and I don't think they even look close. I would have rated higher, but I would've never paid that much for this bouquet :(
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 26, 2018
Thank you for your feedback. We are sorry for any disappointment. I looked into your order and it looks like you ordered online, the "Sunshine & daises" for $19.98, that comes with 1 ste... More
Thank you for your feedback. We are sorry for any disappointment. I looked into your order and it looks like you ordered online, the "Sunshine & daises" for $19.98, that comes with 1 stem of each color, yellow, white and lavender, in a bud vase. The picture shown is the same arrangement. Please let us know if you have any further questions or concerns.
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Reviewed By:
CH
CH
Apr 12, 2018
I expected a more timely delivery, especially with an order placed in the morning. With the timeframe of 1-5 pm, the flowers were delivered at 7:30 pm, almost 10 hours after ordering. The flowers looked great, but I was disappointed in the delivery.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 12, 2018
Thank you for your feedback. We are sorry for the disappointment. It looks like you had agreed on an unspecified time. That means we take it on the next route to that area sometime during business hours. Please let us know if you have any further questions or concerns.
