Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 38017 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
33,980
|
89.38% |
| 4 Star ★★★★☆ |
2,260
|
5.94% |
| 3 Star ★★★☆☆ |
747
|
1.96% |
| 2 Star ★★☆☆☆ |
417
|
1.10% |
| 1 Star ★☆☆☆☆ |
613
|
1.61% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
CJ
CJ
Jan 20, 2020
I love getting a picture of the flowers. But I don't think the colors really go well together and the ribbon doesn't seem to match. I do like that there are Arrangements under $20, so they are around $30 with delivery
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 21, 2020
Thank you for responding with your feedback inregards to your arrangement. This feedback helps us Improve our service to meet each of our customers Individual needs. For this reason, is exactly why we... More
Thank you for responding with your feedback inregards to your arrangement. This feedback helps us Improve our service to meet each of our customers Individual needs. For this reason, is exactly why we do the picture for our customers, so that we can make changes before it goes out for delivery. I'm glad we were able to make the corrections needed to meet you individual needs. Thank you for choosing Flower Patch, and thank you for helping us continue to go from good to GREAT.
Kind Regards,
Sean Heaps
Call Center Manager, Flower Patch, Corporate Office
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Kind Regards,
Sean Heaps
Call Center Manager, Flower Patch, Corporate Office
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Reviewed By:
Carolyn Alvey
Carolyn Alvey
Jan 16, 2020
I am surprised that none of the Balloons have "Happy Birthday" on them. A bit disappointed.
Reviewed By:
Lillian Clifford
Lillian Clifford
Jan 13, 2020
I am not satisfied with these flowers. Normally I love all flowers I order, but these look like they are wilting and are not fresh.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 13, 2020
Thank you for taking the time to communicate with us.Since talking last, I will wait for you response back on what you would like us to do.
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Kind Regards,
Sean Heaps
Call Center manager- Flower Patch- Corporate Office
Reviewed By:
Denise S
Denise S
Jan 9, 2020
Fewer flowers than I thought were pictured on the website photo...usually you all are wonderful.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 9, 2020
Thank you for reaching out to us. I can see why you would be concerned. A few of the other Stargazer lilies are not showing YET because they have not fully opened up. We wanted to make sure we provide... More
Thank you for reaching out to us. I can see why you would be concerned. A few of the other Stargazer lilies are not showing YET because they have not fully opened up. We wanted to make sure we provided an arrangement that would last and not die after a few day due to the flowers being completely open. I hope this provides a peace of mind in regards to your arrangement.
Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
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Kind Regards,
Sean Heaps
Call Center Manager- Flower Patch- Corporate Office
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Reviewed By:
Kathy
Kathy
Dec 21, 2019
I ordered purple flowers with pink accents and got pink flowers with purple accents. Also wasn't delivered until day after birthday!
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 21, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
Camille
Camille
Nov 25, 2019
The center hydrangeas were wilted half way through the day and no card arrived with the arrangement.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 26, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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I will be in contact with you today in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
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Reviewed By:
JS
JS
Nov 21, 2019
WAITED LAST MINUTE TO DELIVER AND WAS EVEN A LITTLE LATE. I CHOSE THE TIME FRAME FROM 12-4 TO BE DELIVERED, CALLED CLOSE TO 2 PM TO CHECK STATUS AND THE LADY SAID IT SHOULD BE DELIVERED SOON. ARRIVED AT 4:09 PM
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 23, 2019
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve... More
Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
I will be in contact with you in regards to this issue to make the best attempt in regaining your confidence in our company and providing you with a replacement to exceed you expectations for the services you will be using this for. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Kind Regards,
Sean Heaps
Call Center Manager-Flower Patch-Corporate Office
Less
Reviewed By:
Alisha Haslam
Alisha Haslam
Oct 11, 2019
The flowers are beautiful but the main attraction of this was the colored bottom vase. I've ordered this arrangement before and the colored vase was perfect. This just isn't what I was expecting.
Reviewed By:
Sc
Sc
Oct 10, 2019
I live in Calif and have used you several times to deliver flowers to my daughter she has been happy I hope this looks better in person I am disappointed with the picture
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 10, 2019
Thank you for your response. I had my driver unload your arrangement before going out so my designer could fix the arrangement to look like it should. We appreciate you feedback to insure we are living up to our customers expectations.
Reviewed By:
Jesús Rodríguez
Jesús Rodríguez
Oct 9, 2019
Good
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Oct 9, 2019
Jesus,
I want to apologize for the arrangement you received. I would love to send you a replacement today. I will be giving you a call to verify what time would work to re deliver this arrangement.
Regards,
Your Flower Patch Team
I want to apologize for the arrangement you received. I would love to send you a replacement today. I will be giving you a call to verify what time would work to re deliver this arrangement.
Regards,
Your Flower Patch Team
Reviewed By:
Melissa J
Melissa J
Jul 17, 2019
Really disappointed in the pale and bland mix of colors for this summer rose bouquet. The garish lime green wrap accentuates the blah colors of the roses. Will most likely choose another florist for future orders.
Reviewed By:
Balloons
Balloons
May 24, 2019
Pretty at first but all were on the ground the next day. <24hrs balloon life? Thought they should have floated for at least several days..
Reviewed By:
Jay
Jay
May 11, 2019
I think it was supposed to have 12 roses but only had 11
Reviewed By:
Karen Bracken
Karen Bracken
May 5, 2019
Flowers are beautiful! However, very disappointed that you did not add our names on the card. For that reason will probably not use you again.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
May 6, 2019
Thank you for your feedback. The card shown in the picture actually has your card message printed on the inside. I do show it listing two separate family names. Please let us know if you have any further questions or concerns.
Reviewed By:
Kami Lambson
Kami Lambson
May 1, 2019
I am surprised! I ordered multiple colored tulips. Looks like I paid for 1 color tulips. Also I thought the bow would be pink or purple. Not green. 😖
Reviewed By:
C smith
C smith
Apr 22, 2019
I wish you would give measurements, because the picture with that glass vase looked very skimpy. I hope the bouquet looks better in real life.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 22, 2019
Thank you for your feedback. The dimensions on this one is 19" tall by 14" wide, done all around. Please let us know if you have any further questions or concerns.
Reviewed By:
Diana Nowaskey
Diana Nowaskey
Apr 20, 2019
The arrangement itself is fine, however I asked for Spring colors, purple and yellow, not maroon and green and no pink, the bow is pink doesn't match. I do appreciate the speedy service.
Reviewed By:
Bonnie
Bonnie
Apr 19, 2019
Nothing like the pic.
Reviewed By:
Sheryl Peterson
Sheryl Peterson
Apr 16, 2019
The flower arrangement was beautiful. However they were supposed to be delivered on Friday 3/22 between 2:00 and 5:00 pm because that is when someone would be home to receive them. The delivery was attempted at noon though, and no one was home. The whole
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 16, 2019
Thank you for your feedback. We sincerely apologize for the early delivery. We always offer free re-delivery at the recipients convenience. There are notes in the order stating the recipient called an... More
Thank you for your feedback. We sincerely apologize for the early delivery. We always offer free re-delivery at the recipients convenience. There are notes in the order stating the recipient called and said it would be easier for him to come get it since they did not know when they would be home again. Please let us know if you have any further questions or concerns.
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Reviewed By:
Jesus
Jesus
Apr 11, 2019
Rotten or dying flowers should not get sent out to the customer.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 11, 2019
Thank you for your feedback. We are so sorry you are disappointed. We have a 100% satisfaction guarantee, if there is ever a problem with the quality, let us know and we will send out fresh flowers same day for you!
Reviewed By:
Lois McMillan
Lois McMillan
Apr 5, 2019
Friendly knowledgeable staff. I ordered white chrysanthrmums and agreed to adding some pale lavender and a little bit of yellow flowers. I didn't see chrysanthemums and certainly did not expect to see lillies.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Apr 5, 2019
Thank you for your feedback. There are white Chrysanthemums and lavender daisy poms as requested. Your order says to do a pretty feminine mix but does mention not to do a specific type of flower. We w... More
Thank you for your feedback. There are white Chrysanthemums and lavender daisy poms as requested. Your order says to do a pretty feminine mix but does mention not to do a specific type of flower. We will have our customer service team contact you about this. Please let us know if you have any further questions or concerns.
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Reviewed By:
Nn
Nn
Mar 13, 2019
Awesome service while being 1000 miles away from someone who means a lot to me
Reviewed By:
Brent
Brent
Mar 5, 2019
I'm usually very happy with Flowerpatch but this casket spray for my mothers funeral had many wilted and dried up, nearly dead flowers that depressed the showpiece. I wanted it to really pop. Not so. Many family members complained. For a big show piece
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Mar 7, 2019
Thank you for your feedback. We are so sorry to hear this. We will have our customer service agents contact you to see if there is anything we can do for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Nery martinez
Nery martinez
Mar 3, 2019
I was told arrangement would have more color.. more vivid.. this looks very plain..
Reviewed By:
AA
AA
Feb 26, 2019
Called in and the "designers" sent this instead of the intended bouquet. Nothing much more to do as they had already delivered by the time I called.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Feb 26, 2019
Thank you for your feedback. It looks like when we spoke, we let you know we sent the $50 "Whoo loves you" instead of the $35 "You're a Hoot" that you purchased. We have not d... More
Thank you for your feedback. It looks like when we spoke, we let you know we sent the $50 "Whoo loves you" instead of the $35 "You're a Hoot" that you purchased. We have not delivered this yet and let you know we could fix this, but you decided you were ok with this one. I will have someone contact you back and we will get the right one out for you. Please let us know if you have any further questions or concerns.
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