Flower Patch, Salt Lake City, UT - Customer Flower Reviews
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Total reviews: 37331 reviews | Star Rating: 4.8
| 5 Star ★★★★★ |
33,345
|
89.32% |
| 4 Star ★★★★☆ |
2,239
|
6.00% |
| 3 Star ★★★☆☆ |
734
|
1.97% |
| 2 Star ★★☆☆☆ |
408
|
1.09% |
| 1 Star ★☆☆☆☆ |
605
|
1.62% |
Real Customers, Real Reviews
All reviews are from verified Flower Patch customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Jennifer
Jennifer
Feb 1, 2018
I'm a little disappointed in the vase, it's just so ordinary. I was hoping for something looking more custom, but it's ok.
Reviewed By:
Kimberly Simmons
Kimberly Simmons
Jan 30, 2018
This arrangement is not as nice and as full as the photo on the web site that I ordered from. This one looks very armature in comparison. I do like and appreciate getting a photo ahead of time.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2018
Thank you for your feedback. We are very sorry you were disappointed. I do show this was re-made for you after talking with our customer service department. We hope we were able to address all your concerns. Please let us know if you have any further questions.
Reviewed By:
Branna
Branna
Jan 30, 2018
The flowers were beautiful and everyone I talked to was nice but my issue is with the delivery side of things. Every time I scheduled a delivery they would attempt delivery 2 days later :/
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 30, 2018
Thank you for your feedback. We attempted delivery on your selected date, there was no one home, we called the number provided, sent an email and left a door tag. We then wait to hear back from either... More
Thank you for your feedback. We attempted delivery on your selected date, there was no one home, we called the number provided, sent an email and left a door tag. We then wait to hear back from either you or the recipient so we can set that re-delivery up at their convenience or a time we know they will be there to accept the flowers. Please let us know if you have any further questions or concerns.
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Reviewed By:
Anthony
Anthony
Jan 29, 2018
The text " love you " was very tiny The women who answered the phone don't seem to Enthusiastic or Eager to take my order However the recipient to of the flowers was very satisfied as well as my self (very Pretty flowers)
Reviewed By:
Robert Bond
Robert Bond
Jan 27, 2018
Were what I paid for.
Reviewed By:
Tammy Walker
Tammy Walker
Jan 23, 2018
I was hoping the Caribbean Mist would be more colorful and vibrant. It appears much larger on your website. I am a little sad about the actual size and lack of color compared to your online picture. The Planter is spot on. Thank you for taking my feedb
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 24, 2018
Thank you for your feedback. The way this was photoed is unfortunate, the plant is overshadowing the arrangement so it is hard to see the actual size and colors. It stands about 27 inches tall, it had... More
Thank you for your feedback. The way this was photoed is unfortunate, the plant is overshadowing the arrangement so it is hard to see the actual size and colors. It stands about 27 inches tall, it had a lot of hot pink, yellow and orange in it so it was very vibrant. We hope you get a chance to see it in person. Again we always appreciate your feedback, please let us know if you have any further questions or concerns.
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Reviewed By:
SW
SW
Jan 22, 2018
The flowers looked freshly assembled and arranged as we had selected. I'm a bit disappointed that, for the price we paid, there were NO roses within. Admittedly, I had not studied the contents of the picture we chose. It just seemed that carnations and
Reviewed By:
A
A
Jan 17, 2018
In the photo on the website before I ordered, there were lilies shown in this arrangement. I'm a little disappointed there aren't any in my order. Otherwise the arrangement looks nice.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 17, 2018
Thank you for your feedback. There are yellow lilies in this, it is hard to see, the open one is on the other side. Please let us know if you have any further questions or concerns.
Reviewed By:
Julie
Julie
Jan 16, 2018
It looks a little one-toned and not so cheery. The 'Small Mango' that I referred to had many more types of flowers and colors. And a ribbon.
Reviewed By:
Sheldon
Sheldon
Jan 15, 2018
Very small for how much I spent
Reviewed By:
Wendy
Wendy
Jan 15, 2018
This is not one of the better arrangements I've ordered from the Flower Patch. Blah.
Reviewed By:
Myrna Driscoll
Myrna Driscoll
Jan 9, 2018
I wish you had put some brighter flowers in this one. I ordered one from Bountiful yesterday and it was a lot more like the advertisement. Yours needed some zip
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 10, 2018
We appreciate your feedback. It looks like you were in contact with our customer service, we are making some changes and sending this back out for you. Please let us know if you have any further questions or concerns.
Reviewed By:
Kasey
Kasey
Jan 9, 2018
Not sure I like the bow color with the flowers...Also, the pic had lavender, yellow, and white flowers when I ordered...
Reviewed By:
J
J
Jan 6, 2018
Wish there was more yellow. Love getting the picture.
Reviewed By:
Karyn
Karyn
Jan 4, 2018
I am really grateful that you have such quick and reliable service, but I have to say I am disappointed in the picture you sent me. Although it has the same basic shape as the arrangement ordered it is not even close to bright and cheery "Lemon Drop" pic
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Jan 4, 2018
Thank you for your feedback, this has not gone out yet, we will make some changes to this and re-send you a photo.
Reviewed By:
Glenda sharples
Glenda sharples
Jan 2, 2018
PLEASE either have a separate line for the senders name or state it needs to be added in with the message space. Mine was sent today without any names on it so the receiver will not know who sent them:( The flowers & the filler look limp & sparse. It als
Reviewed By:
Disappointed
Disappointed
Dec 17, 2017
The online ordering form has a delivery default, don't get caught out on this. Also, I was not home when the delivery came and instead of trying to call me (there was someone else at home) they brought it back to one of the stores.
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Dec 18, 2017
Thank you for your feedback. We are sorry for your frustration, we have not had a issue with this before, the website lets you select pick up or delivery, if you select delivery you need to put in a d... More
Thank you for your feedback. We are sorry for your frustration, we have not had a issue with this before, the website lets you select pick up or delivery, if you select delivery you need to put in a delivery address. You should have also received a instant email confirmation of all the details of your order. I do show notes from the driver saying there was no one answering the door so he did try to call the number on the order while he was there but the phone number was a bad number. Please let us know if you have any further questions or concerns.
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Reviewed By:
Claudia Maeck
Claudia Maeck
Dec 8, 2017
The bouquet in the advertised picture seems a bit fuller with bright greenery.
Reviewed By:
Carol Fletcher
Carol Fletcher
Dec 7, 2017
Not as pretty as the picture on the website.
Reviewed By:
Heather
Heather
Dec 5, 2017
I thought you might have something that was more geared towards a baby - these look more like an anniversary or birthday to me. But I'm glad you are close to my new grandbaby.
Reviewed By:
Britney
Britney
Nov 29, 2017
It looks cute - but the flowers look a little wilted and brown on the edges --- is it just the picture? It's a little blurry, so I can't completely tell.
Reviewed By:
Stephanie
Stephanie
Nov 29, 2017
My order wasn't delivered on the day I expected. I called and sent an email and was notified that it would be sent out today. However the driver's GPS wasn't able to locate the LDS Church. I saw the flower patch truck pulled over and that time the driver
Responded To By:
Amy Hawke / General Manager
Amy Hawke / General Manager
Nov 29, 2017
Thank you for your feedback. You placed the order on our website and selected the date for delivery, apparently the wrong date was selected so once you notified us, we changed the date for you and got... More
Thank you for your feedback. You placed the order on our website and selected the date for delivery, apparently the wrong date was selected so once you notified us, we changed the date for you and got it out asap. We do apologize the driver had trouble finding it and we are happy to refund you the delivery fee for that. Please let us know if you have any further questions or concerns.
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Reviewed By:
Michelle
Michelle
Nov 24, 2017
The flowers are pretty but I asked for very bright and cheery. In person they might be a bit brighter but from the photo it was not exactly what I was expecting. Great service though, same day delivery, friendly staff.
Reviewed By:
Shane Schut
Shane Schut
Nov 20, 2017
I've ordered a number of times from Flower Patch. This was the first time I was disappointed with the quality of the flowers. Arrangement looked sad almost immediately and a lot of petals fell by the next day. Not impressed.
Reviewed By:
Bridgett M Blodgett
Bridgett M Blodgett
Nov 20, 2017
Some were wilted
