George's Flowers, Roanoke, VA - Customer Flower Reviews

Very disappointing. No card was on our $200 flower arrangement, I confirmed on the order confirmation that I did include a card. I was the first person in the sanctuary on the day of the funeral and the other arrangements had cards just not mine. I called George's and was told there is nothing they will do about it. Myself and my family have spent hundreds of dollars on flowers from George's just in the last two months. Will not be ordering again!

Asked for white and classy. So disappointed 😢

The bloom was brown dead sitting around the casket .I was embarrassed upset didn't know what to tell the family .Should be sent another plant The young lady I talked with said "said sorry about that " it got missed ,said it should not have happened to tell the family to cut the top bloom off !??? How do you calm someone who is grieving to apologize to how the plant looked .Yours was only Peace Lilly that didn't have the pretty white bloom .I'v been a customer for years .Need a credit for a do over the next time I call ,if I order again ! 😒

The flowers did not last very long all are dead right now.

Was disappointed, the picture sent was a beautiful arrangement however the arrangement delivered was not

This doesn't look like the picture on your website. This has a ton of carnations (I never would have chosen this arrangement). I don't see hydrangea (maybe it's just bud form?) or as much of the greenery as your website pic shows. Kind of bummed, if I'm being honest.

I wanted blue flowers with a few purple. It looks drab with not many flowers

I would have much preferred red roses for a Christmas arrangement. I had a conversation with the person I spoke with about wanting red flowers. I didn't even specify roses and she told me that for my price I could expect a few roses. I also did not like the "twigs" sticking out of the arrangement. It doesn't meet the standards that I always associated with George's. I am disappointed. I have always like all the arrangements I have ever gotten there. I can't imagine one of your regular designer arranged this.

FIVE STAR🤩 thank you

beautiful arrangement. Easy to order online! wish inventory was more robust. Many of my selections were 'sold out'. Otherwise, like what I chose!

The plant was never delivered to the Church. I want the price returned to my credit card.

Sorry but this was my first time for ordering flowers from your florist and I was very disappointed. I asked for the ribbon around the vase to be pink and purple I only got purple, I asked for the roses to be pink and purple and I got many other colors with just one or maybe two purple ones and other colors some with pink and there were other colors within it. The flowers did not look fresh. I was SO DISSAPOINTED.

Look fine. I texted a request that you sub red flowers of any kind in cat arrangement, but you apparently didn't see the text. I didn't see online where I could make that request. It's done now and FINE!! NO need to redo or make any type of adjustment! I just thought you'd like to know that online communication can be tricky! Thank you.

I'm sorry can someone call me. That is not what we discussed I did not want lilies in that. We discussed sunflowers and daisies

Looks good.

Looks outstanding. I hope she likes it. Many thanks...

Looks as expected

I'm pleased with the picture and the quality of work that your flower shop provides.

Looks great

The flower colors are beautiful; however, the arrangement looks like a bouquet I could've purchased at Kroger. The raffia is disappointing. I was expecting more of a "George's" presentation.

This arrangement was extremely small and didn't reflect the photo that I saw to purchase. I am very disappointed and tried to let the staff know prior, but even more disappointed when I saw it in person.

Very, very disappointed. Small in size and diameter. For 118.00 I really expected more. I have bought flowers from other florist, for the price,that puts your arrangement to shame. Needless to say, never again!

This is not the flower arrangement I ordered. The one ordered was yellow and purple. This is for a funeral.

I ordered roses with some greenery not a plant with no roses and and all greenery Not happy with the result

We ordered two arrangements, the other was beautiful. This, however, is not what we were expecting from the “Peach Blossom” arrangement - you can look it up on their website and see how it should look. We understand the flowers are based on availability and it's a holiday, as it's not our first time ordering from here or any flower shop but this review is primarily for the customer service from the woman who picked up the phone at George's when we called specifically when the email and text message says: “Please review your order! If you are not satisfied, please call us before reviewing so we can fix it!” We called and said the colors didn't really coordinate, primarily the pink and purple flowers where she then began to lecture me how it's noted it's based on availability online, which we already know, again was seeing if there's a way to make it look more cohesive. She then starts to get defensive and states “it looks beautiful to me”, but the flowers aren't for her neither paid by her. She then informs me that the arrangement is already out for delivery and if any changes are needed the flowers they'll have to be brought back, modified, and sent out again after again just receiving the note to review the arrangements for any feedback but again never confirmed if they can actually make the colors look coordinated and not thrown together, which given that it was a holiday we imagine it was slim odds. We inquired typically how long after the photos are sent do we have to review it and provide the feedback that is literally stated on the messages where she immediately goes on the defense saying “photos are a courtesy, nothing else” while once again the message is to call if you're not satisfied. We told her we were inquiring because it seems like mixed messaging but again she was determined to have an excuse for everything, while again this is not our first time ordering from them. If there are no modifications then either the messaging should change or the woman delivering that news. We've ordered dozens of arrangements from here over the years but because of this interaction with this woman we'll be looking for better customer service elsewhere. Edited to add after store response: Thanks for not fully reading my response at all, the customer service really shines through management too. I also appreciated the text and email asking for feedback and improvements even today when they seem to really value their customers. I'd give zero stars if I could.