George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 28041 reviews | Star Rating: 4.89
| 5 Star ★★★★★ |
26,246
|
93.60% |
| 4 Star ★★★★☆ |
1,093
|
3.90% |
| 3 Star ★★★☆☆ |
331
|
1.18% |
| 2 Star ★★☆☆☆ |
177
|
0.63% |
| 1 Star ★☆☆☆☆ |
194
|
0.69% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Victoria
Victoria
May 13, 2023
This was not what I ordered. I asked for two types of flowers. I had to have it returned and has no options to get what was needed/requested. George's has always been so good and trusted- maybe it was the busy Mothers Day weekend? Thanks for the photo to identify.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 13, 2023
Hi Victoria,
I have credited your account for the mix up. Sorry about that misunderstanding! For future reference, an arrangement of only callas and tulips on a holiday weekend is usually not doable which is why we often offer a mix to include the requested flowers.
I have credited your account for the mix up. Sorry about that misunderstanding! For future reference, an arrangement of only callas and tulips on a holiday weekend is usually not doable which is why we often offer a mix to include the requested flowers.
Reviewed By:
Betty Hanners-Scott
Betty Hanners-Scott
May 11, 2023
I really wasn't happy!!! I saw the roses you did for someone else and they didn't look real they were so beautiful. That was What I was expecting. Just very disappointed. You said they would look better in person they did not!!!!!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 12, 2023
Hi Betty,
I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're ... More
I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're ... More
Hi Betty,
I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're unhappy? How are we to know it needs to be fixed? If you had voiced your concerns we could have made it right before you left.
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I asked you to take a look in person & tell us if we needed to make changes since you had only seen the photo. You said nothing to us when you picked up. How are we to know you're unhappy? How are we to know it needs to be fixed? If you had voiced your concerns we could have made it right before you left.
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Reviewed By:
Amanda Runquist
Amanda Runquist
May 1, 2023
I am not happy with this. I requested peonies, ranunculus, and hydrangeas…and said it could be delayed to tomorrow to accommodate. Very disappointing.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 1, 2023
Hi Amanda,
You were informed that we do not have peonies or ranunculus today or tomorrow. Sarah will be calling you back to discuss further.
You were informed that we do not have peonies or ranunculus today or tomorrow. Sarah will be calling you back to discuss further.
Reviewed By:
Regina Wingo
Regina Wingo
Apr 27, 2023
I am usually very satisfied. I realize the total amount I spent has service fees, but this doesn't look 70.00 worth. I was disappointed.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 27, 2023
Hi Regina,
This is a $55 arrangement. Most of our arrangements start in that range so I can assure you it was filled to value.
This is a $55 arrangement. Most of our arrangements start in that range so I can assure you it was filled to value.
Reviewed By:
Kitty Adams
Kitty Adams
Apr 19, 2023
Wow not much for 45.00 but I will be ok! Was hoping for a little more but it is what it is. Glad I got a photo so I won't be disappointed when I see it.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 19, 2023
You and Ruth spoke in depth about size and what to expect. She will be calling you.
Reviewed By:
Hayden Hollingsworth
Hayden Hollingsworth
Apr 6, 2023
A major disappointment. This was a gift for Easter for my Beloved. She was pleased by my thoughtfulness but within two days, some the petals had fallen off, the flowers were so tightly arranged in the vase that she could not get them out to refresh the stems by cutting. While I am no expert on flower arrangement and I appreciated the picture, it certainly didn't remind me of Spring time but more of a random arrangement old flowers surrounding uninteresting greenery. When I asked her how they were holding up for her family visit toda, she gave me the assessment I have written above They did not survive for the family arrival. On the bright side, the person taking the order was very pleasant and helpful, the delivery was punctual I have dealt with you for years but will reconsider placing another order in the future. Thanks for your inquiry and I hope this was helpful. hayden
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 7, 2023
Hi Hayden,
Thanks for calling us back and chatting it out! We will be happy to replace that arrangement for you.
Thanks for calling us back and chatting it out! We will be happy to replace that arrangement for you.
Reviewed By:
Kristie Robers
Kristie Robers
Apr 6, 2023
The sample "Artisan's Choice" compared to this??? This is probably the worst arrangement I have ever seen - the colors, the flower combination...and a day late to boot! This is unacceptable.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 6, 2023
Hi Kristie,
This was a hospital order and your recipient was not assigned a room until after our delivery hours yesterday. We cannot deliver to the hospital until their staff can confirm a room ... More
This was a hospital order and your recipient was not assigned a room until after our delivery hours yesterday. We cannot deliver to the hospital until their staff can confirm a room ... More
Hi Kristie,
This was a hospital order and your recipient was not assigned a room until after our delivery hours yesterday. We cannot deliver to the hospital until their staff can confirm a room for us. It is also worth noting, the arrangement is exactly as it is called, an artisan's choice. This means you give us free reign to choose the flowers. The photo online is an example of style, not a carbon copy of what your arrangement will look like. One of our staff did reach out to discuss all of this with you. They left a voicemail for you, emailed, and spoke with a coworker who stated he would pass the message along.
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This was a hospital order and your recipient was not assigned a room until after our delivery hours yesterday. We cannot deliver to the hospital until their staff can confirm a room for us. It is also worth noting, the arrangement is exactly as it is called, an artisan's choice. This means you give us free reign to choose the flowers. The photo online is an example of style, not a carbon copy of what your arrangement will look like. One of our staff did reach out to discuss all of this with you. They left a voicemail for you, emailed, and spoke with a coworker who stated he would pass the message along.
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Reviewed By:
JoANN Wells
JoANN Wells
Apr 5, 2023
Please change the flowers that are already wilted!
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 5, 2023
Hi Joann,
Nothing is wilted, but we will make you something different.
Nothing is wilted, but we will make you something different.
Reviewed By:
Sally
Sally
Apr 1, 2023
I would pay $100 for this arrangement, not $180. It looks so cheap. I don't know how you have 5 stars. I will give you 1 stars.
Reviewed By:
Juanita Neely
Juanita Neely
Mar 8, 2023
Not enough lilies on it or can't see it in the photo.
Reviewed By:
Patricia Collins
Patricia Collins
Feb 22, 2023
This arrangement looks halfway put together, considering the price and example photo from what I chose from.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 22, 2023
Hi Patricia,
I'm sorry, but I'm not seeing much difference from the web photo at all. Everything from the recipe (except the delphinium, but that was substituted with liatris) is in there so it is absolutely filled to value. Please call us back if you wish to discuss further.
I'm sorry, but I'm not seeing much difference from the web photo at all. Everything from the recipe (except the delphinium, but that was substituted with liatris) is in there so it is absolutely filled to value. Please call us back if you wish to discuss further.
Reviewed By:
GARNETT SMITH
GARNETT SMITH
Feb 21, 2023
My sister was very disappointed with these
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 21, 2023
Hi Garnett,
Not sure why you're reviewing these plants as we replaced them for you with a vased arrangement.
Not sure why you're reviewing these plants as we replaced them for you with a vased arrangement.
Reviewed By:
Jude Noel Birch
Jude Noel Birch
Feb 16, 2023
Didn't receive it today Tuesday Wed
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 16, 2023
Hi Jude,
This was left at the door at 11am on Tuesday. Our driver states he noticed a car in the driveway and seemed like people were home, but no one came to the door so he left it on the porch which is common practice. Please call if you would like to discuss further.
This was left at the door at 11am on Tuesday. Our driver states he noticed a car in the driveway and seemed like people were home, but no one came to the door so he left it on the porch which is common practice. Please call if you would like to discuss further.
Reviewed By:
Mark Overfelt
Mark Overfelt
Feb 14, 2023
Unfortunately, this arrangement did not look like the posted picture. For the amount spend, I would have thought it would have been more time given and matching the example given online. They look to have been just crammed into vase with no order. Not satisfied with this particular purchase.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 14, 2023
Hi Mark,
If you'd like to bring these by our shop tomorrow (2/15) we will make you a brand new one! Just give us a call in advance! Thanks!
If you'd like to bring these by our shop tomorrow (2/15) we will make you a brand new one! Just give us a call in advance! Thanks!
Reviewed By:
Greg Sutphin
Greg Sutphin
Feb 14, 2023
She hates them. I ordered a dozen WHITE roses with baby's breath and she received RED ones!!! My wife hates red roses. I with be getting a refund.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 14, 2023
Hi Greg,
So sorry for our mix up! That's totally on us. I have put your refund through! Thank you for being understanding when we chatted on the phone. Have a nice day!
So sorry for our mix up! That's totally on us. I have put your refund through! Thank you for being understanding when we chatted on the phone. Have a nice day!
Reviewed By:
John Cloeter
John Cloeter
Feb 14, 2023
I'm not sure what my wife is supposed to do with this. I thought the roses would go in a vase but I was wrong. Very disappointed.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 14, 2023
Hi John,
You ordered this online and you received it exactly as pictured. Not sure what you were expecting. The photo and description are very clear. Verbiage from the site where you ordered fro... More
You ordered this online and you received it exactly as pictured. Not sure what you were expecting. The photo and description are very clear. Verbiage from the site where you ordered fro... More
Hi John,
You ordered this online and you received it exactly as pictured. Not sure what you were expecting. The photo and description are very clear. Verbiage from the site where you ordered from is as follows, " This gorgeous presentation includes our premium red roses arranged in a heart shape and delivered in a bowed box with a secret little drawer full of our decadent Debrand chocolate truffles."
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You ordered this online and you received it exactly as pictured. Not sure what you were expecting. The photo and description are very clear. Verbiage from the site where you ordered from is as follows, " This gorgeous presentation includes our premium red roses arranged in a heart shape and delivered in a bowed box with a secret little drawer full of our decadent Debrand chocolate truffles."
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Reviewed By:
Michael Friedlander
Michael Friedlander
Feb 12, 2023
Flowers do not resemble what I ordered.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 12, 2023
Thanks for chatting on the phone with me, Michael. We will send you a new picture soon!
Reviewed By:
Deborah Burns
Deborah Burns
Jan 27, 2023
Not going to use George's again as this was not worth $55 to give my Mom. I might have paid $25 and $10 for delivery fee but this vase of few flowers was $40 and they charged me $15 more for a total of $55. Sincerely, Over charged in SC
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 27, 2023
Hi Deborah,
We talked at length about the size of the arrangement and I did mention this would be a bud vase as the price point you wanted was below the starting price of our smallest arrangemen... More
We talked at length about the size of the arrangement and I did mention this would be a bud vase as the price point you wanted was below the starting price of our smallest arrangemen... More
Hi Deborah,
We talked at length about the size of the arrangement and I did mention this would be a bud vase as the price point you wanted was below the starting price of our smallest arrangements. It was also explained that every flower you requested is a premium flower and therefore more expensive. I stated several times this would be a few stems in a vase with minimal greenery. As for the additional fees, we are required to charge you sales tax and we have no power over that. You also requested delivery and gas costs money. All of the flowers were fresh and therefore closed, so she will get to watch it bloom and enjoy it much longer than your typical grocery store flowers. I'm sorry you weren't pleased, but we made exactly what you asked for and what you would get was explained thoroughly.
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We talked at length about the size of the arrangement and I did mention this would be a bud vase as the price point you wanted was below the starting price of our smallest arrangements. It was also explained that every flower you requested is a premium flower and therefore more expensive. I stated several times this would be a few stems in a vase with minimal greenery. As for the additional fees, we are required to charge you sales tax and we have no power over that. You also requested delivery and gas costs money. All of the flowers were fresh and therefore closed, so she will get to watch it bloom and enjoy it much longer than your typical grocery store flowers. I'm sorry you weren't pleased, but we made exactly what you asked for and what you would get was explained thoroughly.
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Reviewed By:
Lenora Turner
Lenora Turner
Jan 13, 2023
Beautiful as always!
Reviewed By:
JoAnn Chase
JoAnn Chase
Jan 11, 2023
5 stars. Can't make all starts work
Reviewed By:
Wilson Dorothy
Wilson Dorothy
Jan 9, 2023
The arrangement was beautiful and lovely
Reviewed By:
Laurel Reese
Laurel Reese
Jan 6, 2023
No I do NOT like these flowers. They look like whatever was LEFT OVER at the end of the week was just thrown together to fill the vase. And this cost $67.00!! You should be ashamed.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 6, 2023
Thanks for chatting with me! We will make the discussed changes and send a new photo when it's ready. It is worth noting that the arrangement itself was $50 which is the starting price for our small size custom arrangements. We can assure you also that these are not old flowers.
Reviewed By:
Mollie Hershberger
Mollie Hershberger
Jan 6, 2023
Good morning. The arrangement I ordered had roses in it. I don't see one rose.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 6, 2023
Thanks for chatting with me, Mollie! We're adding some roses now. You'll get a new photo soon!
Reviewed By:
Jo Argabright
Jo Argabright
Dec 26, 2022
They where beautiful, thank you
Reviewed By:
Livia Woodford
Livia Woodford
Dec 26, 2022
Who ordered this? I have been trying to call since Friday when I got this email and not able to reach anyone. This was not placed by me and I need to ensure I was not charged for this arrangement.
