George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 36656 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
34,468
|
94.03% |
| 4 Star ★★★★☆ |
1,304
|
3.56% |
| 3 Star ★★★☆☆ |
418
|
1.14% |
| 2 Star ★★☆☆☆ |
221
|
0.60% |
| 1 Star ★☆☆☆☆ |
245
|
0.67% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Rebekah Kielty
Rebekah Kielty
May 3, 2024
i'm not super happy with them i'll be there soon to discuss
Responded To By:
May 3, 2024
Hi Rebekah,
You provided your own supplies and we supplied roses and put it together for you, so I'm not certain what you're not happy with here. If you would like to call with clearer information we can probably make changes prior to your arrival so you don't have to wait.
You provided your own supplies and we supplied roses and put it together for you, so I'm not certain what you're not happy with here. If you would like to call with clearer information we can probably make changes prior to your arrival so you don't have to wait.
Reviewed By:
Brittany Hollingsworth
Brittany Hollingsworth
Apr 23, 2024
Very disappointing. No card was on our $200 flower arrangement, I confirmed on the order confirmation that I did include a card. I was the first person in the sanctuary on the day of the funeral and the other arrangements had cards just not mine. I called George's and was told there is nothing they will do about it. Myself and my family have spent hundreds of dollars on flowers from George's just in the last two months. Will not be ordering again!
Responded To By:
Hailey Flood / Account Management
Hailey Flood / Account Management
Apr 23, 2024
Following up on our conversation we just had on the phone, the family did receive the card on the arrangement. We always follow up when any customer is dissatisfied. Especially with your mother wantin... More
Following up on our conversation we just had on the phone, the family did receive the card on the arrangement. We always follow up when any customer is dissatisfied. Especially with your mother wanting a credit on her account for this issue, we wanted to investigate further. We do not take photos of the cards on the arrangements, for privacy reasons, as they often contain individual addresses. It is unfortunate that this would be a reason you would no longer want high quality florals designed by some of the best designers in Roanoke.
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Reviewed By:
Mageros
Mageros
Apr 12, 2024
Asked for white and classy. So disappointed 😢
Responded To By:
Apr 12, 2024
Hi Helena,
Your order reads, "wants vibrant colors, to include white roses." I will be pulling the call to confirm this, but it seems like a vibrant color scheme was discussed with you.
Your order reads, "wants vibrant colors, to include white roses." I will be pulling the call to confirm this, but it seems like a vibrant color scheme was discussed with you.
Reviewed By:
Mary Johnson
Mary Johnson
Apr 12, 2024
The bloom was brown dead sitting around the casket .I was embarrassed upset didn't know what to tell the family .Should be sent another plant The young lady I talked with said "said sorry about that " it got missed ,said it should not have happened to tell the family to cut the top bloom off !??? How do you calm someone who is grieving to apologize to how the plant looked .Yours was only Peace Lilly that didn't have the pretty white bloom .I'v been a customer for years .Need a credit for a do over the next time I call ,if I order again ! 😒
Responded To By:
Apr 12, 2024
Hi Mary,
You did not seem very upset and said you didn't want a replacement when you called and spoke with my sales rep. All you have to do is ask for one and we would have set that up. It ... More
You did not seem very upset and said you didn't want a replacement when you called and spoke with my sales rep. All you have to do is ask for one and we would have set that up. It ... More
Hi Mary,
You did not seem very upset and said you didn't want a replacement when you called and spoke with my sales rep. All you have to do is ask for one and we would have set that up. It is as simple as cutting the bloom though, more will grow in soon. I see in the photo there is a bud just about to open, so there is already a new bloom on the way. If you truly want a replacement just call us back.
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You did not seem very upset and said you didn't want a replacement when you called and spoke with my sales rep. All you have to do is ask for one and we would have set that up. It is as simple as cutting the bloom though, more will grow in soon. I see in the photo there is a bud just about to open, so there is already a new bloom on the way. If you truly want a replacement just call us back.
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Reviewed By:
Maria Dymek
Maria Dymek
Apr 2, 2024
The flowers did not last very long all are dead right now.
Responded To By:
Apr 2, 2024
Hi Maria,
Please give us a call to discuss this! They should definitely last at least a week with proper care & maintenance and when they don't we can replace them.
Please give us a call to discuss this! They should definitely last at least a week with proper care & maintenance and when they don't we can replace them.
Reviewed By:
Cynthia Welsh
Cynthia Welsh
Feb 17, 2024
Was disappointed, the picture sent was a beautiful arrangement however the arrangement delivered was not
Reviewed By:
Kristen
Kristen
Jan 18, 2024
This doesn't look like the picture on your website. This has a ton of carnations (I never would have chosen this arrangement). I don't see hydrangea (maybe it's just bud form?) or as much of the greenery as your website pic shows. Kind of bummed, if I'm being honest.
Responded To By:
Jan 18, 2024
Hi Kristen,
The arrangement pictured here is the exact recipe of the one pictured online, with the same amount of carnations and hydrangea, etc. The green hydrangea is more closed in your photo as it is fresher, but I assure you it is all the same flowers.
The arrangement pictured here is the exact recipe of the one pictured online, with the same amount of carnations and hydrangea, etc. The green hydrangea is more closed in your photo as it is fresher, but I assure you it is all the same flowers.
Reviewed By:
Margaret McGee
Margaret McGee
Jan 15, 2024
I wanted blue flowers with a few purple. It looks drab with not many flowers
Responded To By:
Jan 15, 2024
Thanks for chatting with us about this, we are sending it out as-is per your instruction.
Reviewed By:
Gerry Mahone
Gerry Mahone
Dec 24, 2023
I would have much preferred red roses for a Christmas arrangement. I had a conversation with the person I spoke with about wanting red flowers. I didn't even specify roses and she told me that for my price I could expect a few roses. I also did not like the "twigs" sticking out of the arrangement. It doesn't meet the standards that I always associated with George's. I am disappointed. I have always like all the arrangements I have ever gotten there. I can't imagine one of your regular designer arranged this.
Reviewed By:
Betty
Betty
Dec 19, 2023
FIVE STAR🤩 thank you
Reviewed By:
Pamela
Pamela
Dec 18, 2023
beautiful arrangement. Easy to order online! wish inventory was more robust. Many of my selections were 'sold out'. Otherwise, like what I chose!
Reviewed By:
Garden
Garden
Nov 13, 2023
The plant was never delivered to the Church. I want the price returned to my credit card.
Responded To By:
Nov 13, 2023
Hi John,
Our delivery manager delivered this personally to the church. We have a key to the church and left it in the front foyer for the church staff to place in the sanctuary. It is likely a family member took the plant or it was misplaced by staff. Either way, we did complete this delivery.
Our delivery manager delivered this personally to the church. We have a key to the church and left it in the front foyer for the church staff to place in the sanctuary. It is likely a family member took the plant or it was misplaced by staff. Either way, we did complete this delivery.
Reviewed By:
Peggy Moyer
Peggy Moyer
Nov 6, 2023
Sorry but this was my first time for ordering flowers from your florist and I was very disappointed. I asked for the ribbon around the vase to be pink and purple I only got purple, I asked for the roses to be pink and purple and I got many other colors with just one or maybe two purple ones and other colors some with pink and there were other colors within it. The flowers did not look fresh. I was SO DISSAPOINTED.
Responded To By:
Nov 6, 2023
Hey Peggy, Thanks for chatting with Hailey to clear up the miscommunication. We did want to ensure the order was complimentary to the other orders going out for this service, hence why it was slightly... More
Hey Peggy, Thanks for chatting with Hailey to clear up the miscommunication. We did want to ensure the order was complimentary to the other orders going out for this service, hence why it was slightly different from what you and her had originally discussed. The flowers were from a pack that we just got in for that service, and are sure to last!
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Reviewed By:
Becky Russell
Becky Russell
Oct 21, 2023
Look fine. I texted a request that you sub red flowers of any kind in cat arrangement, but you apparently didn't see the text. I didn't see online where I could make that request. It's done now and FINE!! NO need to redo or make any type of adjustment! I just thought you'd like to know that online communication can be tricky! Thank you.
Reviewed By:
Melinda
Melinda
Oct 3, 2023
I'm sorry can someone call me. That is not what we discussed I did not want lilies in that. We discussed sunflowers and daisies
Responded To By:
Oct 5, 2023
Hi Melinda,
Thanks for chatting with Hailey, we're always happy to accommodate changes needed to arrangements that leave our shop! We did offer to remake this for you and you declined.
Thanks for chatting with Hailey, we're always happy to accommodate changes needed to arrangements that leave our shop! We did offer to remake this for you and you declined.
Reviewed By:
Kendra Spangler
Kendra Spangler
Sep 30, 2023
Looks good.
Reviewed By:
N Jackson
N Jackson
Sep 28, 2023
Looks outstanding. I hope she likes it. Many thanks...
Reviewed By:
Karen
Karen
Aug 22, 2023
Looks as expected
Reviewed By:
Jackie Fugate
Jackie Fugate
Aug 5, 2023
I'm pleased with the picture and the quality of work that your flower shop provides.
Responded To By:
Aug 5, 2023
Thanks, Jackie! We know you meant to put 5 stars, if you're able to change it please do! If not, no worries!
Reviewed By:
Nicky Boninfante
Nicky Boninfante
Jul 29, 2023
Looks great
Responded To By:
Jul 31, 2023
Thank you
Reviewed By:
Sharon Parker
Sharon Parker
Jul 25, 2023
The flower colors are beautiful; however, the arrangement looks like a bouquet I could've purchased at Kroger. The raffia is disappointing. I was expecting more of a "George's" presentation.
Responded To By:
Jul 25, 2023
Sharon, Thank you for taking the time to talk with me about your birthday arrangement. I have notated on your account to use more unique flowers for this recipient. We look forward to working with you again.
Reviewed By:
Marcia
Marcia
Jun 19, 2023
This arrangement was extremely small and didn't reflect the photo that I saw to purchase. I am very disappointed and tried to let the staff know prior, but even more disappointed when I saw it in person.
Responded To By:
Jun 19, 2023
Hi Marcia,
We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value pai... More
We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value pai... More
Hi Marcia,
We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value paid and the measurements are listed online, it was the size we usually send out. We understand the greenery was slightly different than the photo online, but we can never make an exact carbon copy of the web photo as that is based on availability at time of purchase. Thank you for your review!
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We didn't hear from you until after the arrangement was delivered, but we did give you a discount due to your disappointment. However, the arrangement was filled to the value paid and the measurements are listed online, it was the size we usually send out. We understand the greenery was slightly different than the photo online, but we can never make an exact carbon copy of the web photo as that is based on availability at time of purchase. Thank you for your review!
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Reviewed By:
Rex Davidson
Rex Davidson
Jun 17, 2023
Very, very disappointed. Small in size and diameter. For 118.00 I really expected more. I have bought flowers from other florist, for the price,that puts your arrangement to shame. Needless to say, never again!
Responded To By:
Jun 19, 2023
Hi Rex,
This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of ... More
This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of ... More
Hi Rex,
This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of our product. Flowers from South America arrive to us within a day or two of being cut from the farm. That takes many hands on product, which isn't cheap, but it is quality. If this arrangement doesn't last at least 2 weeks with proper care, that is when we have not done our job.
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This arrangement cost was $100 which falls in our medium or coffee table size range ($80-120). Our flowers are sometimes more costly than our competitors due to the extreme freshness of our product. Flowers from South America arrive to us within a day or two of being cut from the farm. That takes many hands on product, which isn't cheap, but it is quality. If this arrangement doesn't last at least 2 weeks with proper care, that is when we have not done our job.
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Reviewed By:
Savannah Vire
Savannah Vire
Jun 8, 2023
This is not the flower arrangement I ordered. The one ordered was yellow and purple. This is for a funeral.
Responded To By:
Jun 8, 2023
Savannah, I attempted to reach you at your office via phone & email. The Sassy arrangement will have color variations, depending on availability. This is stated on the website. We had our designer... More
Savannah, I attempted to reach you at your office via phone & email. The Sassy arrangement will have color variations, depending on availability. This is stated on the website. We had our designer change out to use orange gerberas with yellow and purple accents. You should be receiving an updated photo shortly.
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Reviewed By:
James arend
James arend
Jun 2, 2023
I ordered roses with some greenery not a plant with no roses and and all greenery Not happy with the result
Responded To By:
Jun 3, 2023
Hi James,
If you take a look at the date on the email you've responded to, this is an order you placed a year ago. The current picture should be in an email that came today. We did make and have already delivered your roses. I will call you.
If you take a look at the date on the email you've responded to, this is an order you placed a year ago. The current picture should be in an email that came today. We did make and have already delivered your roses. I will call you.
