George's Flowers, Roanoke, VA - Customer Flower Reviews

Very, very disappointed. Small in size and diameter. For 118.00 I really expected more. I have bought flowers from other florist, for the price,that puts your arrangement to shame. Needless to say, never again!

This is not the flower arrangement I ordered. The one ordered was yellow and purple. This is for a funeral.

I ordered roses with some greenery not a plant with no roses and and all greenery Not happy with the result

We ordered two arrangements, the other was beautiful. This, however, is not what we were expecting from the “Peach Blossom” arrangement - you can look it up on their website and see how it should look. We understand the flowers are based on availability and it's a holiday, as it's not our first time ordering from here or any flower shop but this review is primarily for the customer service from the woman who picked up the phone at George's when we called specifically when the email and text message says: “Please review your order! If you are not satisfied, please call us before reviewing so we can fix it!” We called and said the colors didn't really coordinate, primarily the pink and purple flowers where she then began to lecture me how it's noted it's based on availability online, which we already know, again was seeing if there's a way to make it look more cohesive. She then starts to get defensive and states “it looks beautiful to me”, but the flowers aren't for her neither paid by her. She then informs me that the arrangement is already out for delivery and if any changes are needed the flowers they'll have to be brought back, modified, and sent out again after again just receiving the note to review the arrangements for any feedback but again never confirmed if they can actually make the colors look coordinated and not thrown together, which given that it was a holiday we imagine it was slim odds. We inquired typically how long after the photos are sent do we have to review it and provide the feedback that is literally stated on the messages where she immediately goes on the defense saying “photos are a courtesy, nothing else” while once again the message is to call if you're not satisfied. We told her we were inquiring because it seems like mixed messaging but again she was determined to have an excuse for everything, while again this is not our first time ordering from them. If there are no modifications then either the messaging should change or the woman delivering that news. We've ordered dozens of arrangements from here over the years but because of this interaction with this woman we'll be looking for better customer service elsewhere. Edited to add after store response: Thanks for not fully reading my response at all, the customer service really shines through management too. I also appreciated the text and email asking for feedback and improvements even today when they seem to really value their customers. I'd give zero stars if I could.

This was not what I ordered. I asked for two types of flowers. I had to have it returned and has no options to get what was needed/requested. George's has always been so good and trusted- maybe it was the busy Mothers Day weekend? Thanks for the photo to identify.

I really wasn't happy!!! I saw the roses you did for someone else and they didn't look real they were so beautiful. That was What I was expecting. Just very disappointed. You said they would look better in person they did not!!!!!

I am not happy with this. I requested peonies, ranunculus, and hydrangeas…and said it could be delayed to tomorrow to accommodate. Very disappointing.

I am usually very satisfied. I realize the total amount I spent has service fees, but this doesn't look 70.00 worth. I was disappointed.

Wow not much for 45.00 but I will be ok! Was hoping for a little more but it is what it is. Glad I got a photo so I won't be disappointed when I see it.

A major disappointment. This was a gift for Easter for my Beloved. She was pleased by my thoughtfulness but within two days, some the petals had fallen off, the flowers were so tightly arranged in the vase that she could not get them out to refresh the stems by cutting. While I am no expert on flower arrangement and I appreciated the picture, it certainly didn't remind me of Spring time but more of a random arrangement old flowers surrounding uninteresting greenery. When I asked her how they were holding up for her family visit toda, she gave me the assessment I have written above They did not survive for the family arrival. On the bright side, the person taking the order was very pleasant and helpful, the delivery was punctual I have dealt with you for years but will reconsider placing another order in the future. Thanks for your inquiry and I hope this was helpful. hayden

The sample "Artisan's Choice" compared to this??? This is probably the worst arrangement I have ever seen - the colors, the flower combination...and a day late to boot! This is unacceptable.

Please change the flowers that are already wilted!

I would pay $100 for this arrangement, not $180. It looks so cheap. I don't know how you have 5 stars. I will give you 1 stars.

Not enough lilies on it or can't see it in the photo.

This arrangement looks halfway put together, considering the price and example photo from what I chose from.

My sister was very disappointed with these

Didn't receive it today Tuesday Wed

Unfortunately, this arrangement did not look like the posted picture. For the amount spend, I would have thought it would have been more time given and matching the example given online. They look to have been just crammed into vase with no order. Not satisfied with this particular purchase.

She hates them. I ordered a dozen WHITE roses with baby's breath and she received RED ones!!! My wife hates red roses. I with be getting a refund.

I'm not sure what my wife is supposed to do with this. I thought the roses would go in a vase but I was wrong. Very disappointed.

Flowers do not resemble what I ordered.

Not going to use George's again as this was not worth $55 to give my Mom. I might have paid $25 and $10 for delivery fee but this vase of few flowers was $40 and they charged me $15 more for a total of $55. Sincerely, Over charged in SC

Beautiful as always!

5 stars. Can't make all starts work

The arrangement was beautiful and lovely