George's Flowers, Roanoke, VA - Customer Flower Reviews

1953 Franklin Road
Roanoke, VA 24014
+1 (540) 981-0900
www.georgesflowers.com

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Total reviews: 28372 reviews | Star Rating: 4.89
5 Star ★★★★★
 
 
26,557
93.60%
4 Star ★★★★
 
 
1,100
3.88%
3 Star ★★★☆☆
 
 
336
1.18%
2 Star ★★☆☆☆
 
 
182
0.64%
1 Star ☆☆☆☆
 
 
197
0.69%
Real Customers, Real Reviews

All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

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Reviewed By:
Mollie Hershberger
Jan 6, 2023
Good morning. The arrangement I ordered had roses in it. I don't see one rose.
Responded To By:
Casper Wynn / Manager
Jan 6, 2023
Thanks for chatting with me, Mollie! We're adding some roses now. You'll get a new photo soon!
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Reviewed By:
Jo Argabright
Dec 26, 2022
They where beautiful, thank you
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Reviewed By:
Livia Woodford
Dec 26, 2022
Who ordered this? I have been trying to call since Friday when I got this email and not able to reach anyone. This was not placed by me and I need to ensure I was not charged for this arrangement.
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Reviewed By:
David
Dec 21, 2022
Very nice
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Reviewed By:
Fox Deborah
Dec 17, 2022
The flower arrangement is not what it shows on your website there need to be more flowers! Disappointed 😔
Responded To By:
Casper Wynn / Manager
Dec 17, 2022
Hi Deborah,
I just sent you a new photo! See if that looks better to you.
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Reviewed By:
Fran Echols
Dec 13, 2022
Their web site showed one arrangement for a set price. After calling 6 placing the order I got a text message to call them. It was already paid in full. Sarah informed me I had to click on the picture to see the options. Misleading and well after the fact. Good service from them until now. Not happy with the arrangement. Not close to the picture
Responded To By:
Ruth Lynch / Assistant Sales Manager
Dec 14, 2022
Again, I apologize for the miscommunication. We were requesting you to call the shop directly instead of having to text our personal cell phones. When I attempted to speak with you this morning, your ... More
Again, I apologize for the miscommunication. We were requesting you to call the shop directly instead of having to text our personal cell phones. When I attempted to speak with you this morning, your cell phone is set up for text only, so I texted you asking for you to call the shop directly. You did not respond via text until 11:40 AM. I went ahead and had our designer fill the arrangement to value of the picture shown on the website. The arrangement was delivered before 10 AM this morning.
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Reviewed By:
Bobby Harris
Dec 5, 2022
It was a disappointment to pay that much for an arrangement. It was nothing like I expected it to be. I just looked like a wild mess of plants
Responded To By:
Casper Wynn / Manager
Dec 5, 2022
Thanks for chatting with me on the phone, Bobby! So sorry that this arrangement didn't meet our standards. We are sending you a replacement ASAP!
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Reviewed By:
Doris McKinney
Dec 3, 2022
No I was not pleased with the arrangement. She had told me it would be in a white bowl but it looked like something in a cheap basket. The gift was for the Draper's and she made a trip to George's to complain and picked out a different container. I am sorry to have caused her to make a trip to the florist and to be unhappy with my gift. I usually send her flowers from George's several times a year. I do like a photo Doris
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Reviewed By:
John Ratledge
Dec 2, 2022
My sister thought they were beautiful. I would have liked a few more flowers, but it was lovely.
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Reviewed By:
Donnie Bryant
Nov 29, 2022
You did a great job, thank you 5!stars
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Reviewed By:
wendy moe
Nov 10, 2022
seems so small for $80. can i upgrade?
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Reviewed By:
Martha Franklin
Oct 28, 2022
Looks beautiful. Just what i wanted. I want to give a 5 star rating
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Reviewed By:
Lisa Giro
Sep 27, 2022
Beautiful as always! George's is THE BEST!
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Reviewed By:
Beth Mitchell
Sep 19, 2022
Was just informed they are already "wilting", even though the recipient got them on Friday. She said she followed all the directions. Considering all the ones that were not bloomed yet, this is unusual. The cost doesn't seem worth it.
Responded To By:
Casper Wynn / Manager
Sep 19, 2022
Hi Beth,
My sales associate did inform you that the pink glad you requested did not look very fresh, but you insisted we use it against her advice because you wanted to use that specific color. ... More
Hi Beth,
My sales associate did inform you that the pink glad you requested did not look very fresh, but you insisted we use it against her advice because you wanted to use that specific color. So you were informed of the freshness prior to purchasing, because of this we cannot guarantee a long lasting arrangement.
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Reviewed By:
Suzanne Gipson
Sep 10, 2022
I am sorry but we were not pleased with our mom's flowers. I asked that they be mainly pink and make it to the pink roses really popped and there was no other pink in it except the Roses. The quality of the work was excellent as always. I have never not been pleased with flowers from there. But these were rather important to me. Thank you all so much for doing them.
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Reviewed By:
Ron Bennett
Aug 25, 2022
Wrong flowers and then hung up on me when I disagreed. How you get away with this is beyond me.
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Reviewed By:
Jolee Preston
Aug 19, 2022
MORE THAN BEAUTIFUL!!!! George's ALWAYS delivers!!! Literally! The arrangements are always fresh, colorful, and last forever. They have my never ending loyalty. It won't let me give 5 stars?!?!
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Reviewed By:
M. Valentine
Aug 14, 2022
Sarah, the employee, was very polite and professional. I requested for an arrangement to be sent the same day or the next day. Sarah suggested a an arrangement that was already in the shop. It was my understanding a picture would be sent prior so I could see it and decide whether I like it or not. When the picture was sent, I did not like it and wanted a different one. Sarah stated the manager shared it had been sent. I was upset and explained why I didn't like it. I stated that I was supposed to approve the picture. The manager stated the picture is only courteous and I could not change my mind. He said that it had been sent. I shared I wanted the Bee Well design instead but he said it was too late. The person that referred this florist saw the arrangement and was disappointed also. I noticed on the website that they had 5-star reviews. I guess my review is an outlier. I strongly suggest to other customers- - ask to see the picture before sending it. Sarah the person that took my order was very nice but all changes had to be approved by the manager. He was not willing to work with me. My concern is - - it was my understanding that I would see the picture prior to sending the arrangement. I would have purchased another floral arrangement if I had been offered a small discount.
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Reviewed By:
Callie Dalton
Aug 13, 2022
Please do only white hydrangeas! No other color! Not loose just all all hydrangeas close together. With baby blue ribbon accent
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Reviewed By:
Terrie Spiro
Aug 4, 2022
Very nice! Thank you!
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Reviewed By:
Susan
Jun 18, 2022
For my mother's casket…We'd asked for magnolia leaves. Just like we'd ordered for my father few years ago. Leaves only. No pods. No sticks. This is not nice. Dirty sticks really? For my sweet beautiful mother? Disappointed and wouldn't even consider using this for my mom's last arrangement.
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Reviewed By:
Abbey Patterson
Jun 8, 2022
I thought there would be more flowers and no carnations. it does not look like a $100 bouquet.
Responded To By:
Casper Wynn / Manager
Jun 8, 2022
Hi Abbey,
I tried calling you, but didn't get an answer. You ordered this online and it is exactly as pictured from the website. Not sure why you were expecting it to differ from the photo. It i... More
Hi Abbey,
I tried calling you, but didn't get an answer. You ordered this online and it is exactly as pictured from the website. Not sure why you were expecting it to differ from the photo. It is also worth noting, the flowers were priced at $90, not $100. Please call if you wish to discuss this further.
Thanks,
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Reviewed By:
Veronica Hughes
May 23, 2022
I am just seeing this email, I am not Satisfied with the Arrangement. We paid $87.00 for this arrangement. This arrangement do not look like any of your arrangements on your website. The roses are brown on the edges. The roses look like they are dying. We were unable to be at the funeral and wanted to send a nice arrangement, as one of our co workers lost her mother. thank you
Responded To By:
Ruth Lynch / Assistant Sales Manager
May 23, 2022
Thank you for working with me this morning. I'm glad we were able to send a replacement arrangement using the style and colors you prefer.
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Reviewed By:
Rhonda Cundiff
May 20, 2022
Looks very nice
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Reviewed By:
Derrick A Willis
May 15, 2022
They were not as I expected- and for what I paid for them I was totally unsatisfied
Responded To By:
Casper Wynn / Manager
May 16, 2022
Hi Derrick,
The roses are fresh and exactly what you ordered. Not sure what else you were expecting. Please call us back to discuss.
Thanks,
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