George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 33839 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
31,784
|
93.93% |
| 4 Star ★★★★☆ |
1,243
|
3.67% |
| 3 Star ★★★☆☆ |
383
|
1.13% |
| 2 Star ★★☆☆☆ |
204
|
0.60% |
| 1 Star ★☆☆☆☆ |
225
|
0.66% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Roberta Taliaferro
Roberta Taliaferro
Jun 18, 2016
I was not at all pleased with the flower arrangement. The sash was moved but not displayed properly and the flowers were not fresh looking at the service. I will not order from you all again. The others in the group felt the same .
Reviewed By:
Tonya jackson
Tonya jackson
Jun 13, 2016
Wasn't very happy with the cost after I made it clear that I didn't want to spend a certain amount the lady still stuck Me with that amount after adding other flowers and didn't tell me it was going to cost what it did
Responded To By:
George Clements / Owner
George Clements / Owner
Jun 15, 2016
Tonja, I am sorry you were not happy. Since this was a pickup you could have expressed your unhappiness with our sales associate and declined the order. We do not stick anyone with any amounts they do not want to spend.
Reviewed By:
Debi
Debi
May 19, 2016
This is not what I purchased. I purchased a dish garden in a green ceramic pot.
Responded To By:
May 19, 2016
Ms. Firebaugh, We apologize for the confusion. The incorrect order was scanned, and we noticed immediately and sent you the correct picture of your Dish Garden right after. Please check to make sure that you received the correct picture. If not, please let us know. Again, sorry for the confusion.
Reviewed By:
M. Laferty
M. Laferty
Apr 12, 2016
I have sent and received many hydrangeas and never had one with such small leaves and long stems. Lovely vessel but flower was very skimpy looking for the price. I was not proud to have people see my name on it at my aunt's viewing.
Reviewed By:
Amanda Vass
Amanda Vass
Apr 3, 2016
Flowers arrived to the funeral service over an hour late. They were supposed to arrive no later than 3:00pm and they did not arrive until 4:09pm. We were not even informed that they would be late, until we had to call and were simply told "you flowers are
Responded To By:
George Clements / Owner
George Clements / Owner
Apr 3, 2016
Amanda, I apologize for the later than promised arrival of spray. In checking I see that visitation was from 5:00-7:00 for public and 4:00 for family. We make every effort to arrive 1 hour before f... More
Amanda, I apologize for the later than promised arrival of spray. In checking I see that visitation was from 5:00-7:00 for public and 4:00 for family. We make every effort to arrive 1 hour before family time. However this particular day our deliveries were much heavier because of many funeral orders and Easter Holiday flowers. We also had 2 additional order come in for this service on the day of delivery including one that came in after 1pm. I think if you read our reviews you will see that customers give us very high ratings for our customer service.
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Reviewed By:
Anita Davis
Anita Davis
Mar 23, 2016
While the flowers are pretty, they are not what I expected. I paid $134 for Superman "blue" red and yellow flowers. I do love sunflowers, however, they have a lot of brown. The "blue" flowers were more purple than Superman "blue." The roses are not wh
Reviewed By:
Cathy Bowie
Cathy Bowie
Mar 23, 2016
I upgraded the flowers, however I feel that the vase should have been upgraded too. overall I am not happy.
Reviewed By:
Richard Furda
Richard Furda
Feb 29, 2016
Very disappointed. Looked sparce compared to the similar arrangement that we could have ordered from another florist. Very embarrassed being it was sent to our niece. The arrangement by the other florist was a Deluxe. Your arrangement could not compar
Reviewed By:
Jessica
Jessica
Feb 22, 2016
For the amount I paid, I do not feel the flower arrangement was quite big enough. I paid extra for "premium" but this does not look premium.
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 22, 2016
Jessica, your arrangement was approx double the size of the standard design. which is 15 1/4" W x 14 1/2" H.the table your arrangement was placed on for picture is 28" wide as you can ... More
Jessica, your arrangement was approx double the size of the standard design. which is 15 1/4" W x 14 1/2" H.the table your arrangement was placed on for picture is 28" wide as you can see the arr extends for most of the table. the standard design has one stem of white lilies, yours had 2, the standard has 4 white roses, yours had 6, the standard design has 4 lavender carnations yours had 9. we can only make design a certain percentage larger as to not over power the angel. I designed your arrangement was careful to make sure i enlarged the design and included additional flowers for your premium upgrade.
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Reviewed By:
SIERRA NICELY
SIERRA NICELY
Feb 5, 2016
Unfortunately, I am not 100% satisfied with this arrangement considering the price that I paid.
Responded To By:
Feb 5, 2016
Ms. Nicely, I am very sorry to hear how disappointed in your floral gift. I am looking into the matter and will be listening to the phone call to get all of the details. I should be in touch on Monday.
Misty Sprague
Misty Sprague
Reviewed By:
Jennifer Smart
Jennifer Smart
Feb 2, 2016
This pictured arrangement was horrible! I was so disappointed. I called and asked that it be re-arranged with something else done w/ the bow. The "replacement" was much better.
Reviewed By:
Diane Jackson
Diane Jackson
Jan 30, 2016
doesn't look like what is on your website. is that blue statice? it appears purple in the picture. I don't see the white alstroemeria.
Responded To By:
Jan 30, 2016
Diane, please call us at 540-981-0900 . we are unable to reach you on your number. white alstromeria is included in design it is not fully opened. no true blue statice only purple but looks appropriate with red white and blue. We have also changed out white lilies to more open.
Reviewed By:
Cheryll Morales
Cheryll Morales
Jan 26, 2016
One dozen CARNATIONS for $30???? Very, very disappointed especially from an establishment/personal friend of the family. Update: very quickly received a phone call from Misty to address my concern. Thank you for the review's follow-up. I followed w
Reviewed By:
Lucy Cook
Lucy Cook
Jan 23, 2016
Very disappointed. For $100 expected much more. Also way too many emails. I will not be recommending.
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 23, 2016
I looked up your order after receiving the email of your review. Your arrangement that was selected off our website was 74.99. You selected the Rush delivery option which added 10.00 to the normal d... More
I looked up your order after receiving the email of your review. Your arrangement that was selected off our website was 74.99. You selected the Rush delivery option which added 10.00 to the normal delivery charge of 9.95. Your order breakdown is as follows. 74.99 upgraded Brighten Your Day, 10.00 rush delivery, 9.95 delivery charge, 3.97 VA sales tax for a total of 98.91. We attempted the first delivery by 12:13 finding no one home the arrangement was brought back to our shop for re delivery later in the day. The recipient called us at 12:47 and asked for us to delivery before 2pm - which we accomplished by 1:32 You received extra emails due to the no one home status of your order. Most of our customers seem to appreciate being informed of the order status and any changes that occur during that process. I have also reviewed the paper tape from the designer checking to insure order was filled to value. I will be calling you Monday to see if we can do anything else to take care of your disappointment.
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Reviewed By:
Julia
Julia
Jan 15, 2016
WAY too plain!!!
Responded To By:
Jan 15, 2016
Ms. Barker,
I apologize that you received this picture. You received the correct picture with the Purple Flowers and Purple Bow yesterday morning, which you gave us a 5 for. This picture is for another order. We are so sorry for the confusion.
I apologize that you received this picture. You received the correct picture with the Purple Flowers and Purple Bow yesterday morning, which you gave us a 5 for. This picture is for another order. We are so sorry for the confusion.
Reviewed By:
mtf
mtf
Jan 14, 2016
As I told Kristin, I am very disappointed and surpirised at how this turned out.
Reviewed By:
Barb
Barb
Jan 13, 2016
This arrangement was delivered today and the roses were turning brown - not up to your standards. Very disappointed.
Reviewed By:
Fran Morris
Fran Morris
Jan 11, 2016
I thought it would have a bow and look more impressive for $70.00
Responded To By:
Jan 11, 2016
Ms. Morris, I have left you a phone message. We have added a bow to the stunning orchid plant. It is a double stalk orchid plant that has many buds that have not opened yet. The true beauty of an orchid is the simplistic elements of the plant.
Misty Sprague
Misty Sprague
Reviewed By:
FAYE B,CLARK
FAYE B,CLARK
Jan 5, 2016
ABSOLUTELY BEAUTIFUL.RUBY WILL LOVE. THX.
Reviewed By:
Anne Hoose
Anne Hoose
Dec 24, 2015
expensive for so few roses....way too expensive and I asked for NO filler. And this is not a good arrangement for the table - what happened???????? I could have picked up a bunch from Kroger & done better myself - very disappointed.....
Responded To By:
Dec 24, 2015
Ms. Hoose, Again I apologize over the fact that you did not like your arrangement. As you know, I spoke with the recipient & all she could say was how much she loved the arrangement and how stunning it was on her dining room table. I'm sorry that you were disappointed. Misty Sprague
Reviewed By:
Tyler Atkinson
Tyler Atkinson
Dec 14, 2015
I am very disappointed with this arrangement. This looks cheap and was way overpriced. Thank you for sending me a picture so I can easily compare to what I ordered and see how cheap you went. I will not be ordering from you again.
Responded To By:
Dec 14, 2015
Tyler, I'm sorry that you were disappointed in the arrangement. Per our conversation, our bookkeeper will be issuing a partial refund. I can assure you that it was filled to value just arranged in a different way.
Misty Sprague
Misty Sprague
Reviewed By:
Rebecca Marin
Rebecca Marin
Dec 10, 2015
Thank you for the photo. They look nothing like the display I saw on you website. I have a photo of my mom's delivery and they look awful, looks like driver rough them up. Very displeased
Reviewed By:
Patty
Patty
Nov 2, 2015
The flowers that were sent looked nothing like the beautiful floral arrangement that was advertised. The flowers were chaotic and the greenery was hanging way below the flower level. I could not see the container so I have no idea if it looked anything li
Reviewed By:
Karen Freeland
Karen Freeland
Sep 17, 2015
I asked for a mass of Eucaplytus and nothing but purple flowers such as status and liatris. The arrangement looks like any other arrangement with pink and purple. Terribly disappointed especially for what you charged.
Responded To By:
Sep 17, 2015
Ms. Freeland, we are sorry for the miscommunication regarding your order. Per our conversation, I will be making a new floral gift for Ms. Richardson. You will be receiving a new picture of the arrangement.
Doug Lindamood, Design Manager
Doug Lindamood, Design Manager
Reviewed By:
Colleen Robinson
Colleen Robinson
Sep 2, 2015
This arrangement does not look like what I ordered. What happened to the lilies. This does not look like the arrangement on your website. I am very disappointed.
Responded To By:
Sep 2, 2015
Ms. Robinson, we are sorry that you don't think that the arrangement you ordered was the same as pictured above. The lilies used for your order unfortunately weren't as open as the lilies u... More
Ms. Robinson, we are sorry that you don't think that the arrangement you ordered was the same as pictured above. The lilies used for your order unfortunately weren't as open as the lilies used in the photograph. This is often the case, though we strive to use the most open product available to achieve the look depicted. Usually we find the lilies continue to open and look closer to the pictures as the service draws near.
Misty Sprague
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Misty Sprague
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