George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 35292 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
33,172
|
93.99% |
| 4 Star ★★★★☆ |
1,275
|
3.61% |
| 3 Star ★★★☆☆ |
401
|
1.14% |
| 2 Star ★★☆☆☆ |
213
|
0.60% |
| 1 Star ★☆☆☆☆ |
231
|
0.65% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Jason king
Jason king
Feb 18, 2017
That picture aint what i ordered someone needs to get a hold of me now jason king
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 18, 2017
Jason, the image has been updated with the correct image file.
George
George
Reviewed By:
Tess Seymer
Tess Seymer
Jan 4, 2017
I was expecting some more flowers. This isn't very pretty.
Responded To By:
Jan 4, 2017
Tess, following up with our phone conversation, again I am truly sorry that the picture you had in your mind did not match the actual arrangement. Even though your tribute had already been delivered, ... More
Tess, following up with our phone conversation, again I am truly sorry that the picture you had in your mind did not match the actual arrangement. Even though your tribute had already been delivered, there was enough time to pick it up, add a few accent items (i.e. butterflies), retake the picture and redeliver prior to the family getting to the funeral home. Please let us know as soon as possible if you change your mind and would like for us to make the changes I have recommended. Misty
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Reviewed By:
Bart
Bart
Dec 17, 2016
They look nothing like the picture of what I ordered from and I paid extra for the upgrade this is the worst looking orders I've ever gotten from George's
Reviewed By:
Linda A
Linda A
Nov 10, 2016
What happened to the cute smiling face container? I chose that arrangement to send because of the smiling face vase---I thought it would put a smile on the recipient's face.
Responded To By:
George Clements / Owner
George Clements / Owner
Nov 10, 2016
Linda, please check your work voicemail. Your floral gift is in the smiley face mug. I have resent a new image that clearly shows you a Smiley face mug.
Reviewed By:
Johnny NUnley
Johnny NUnley
Sep 29, 2016
Beautiful!!!!!!!!!!!!!
Responded To By:
George Clements / Owner
George Clements / Owner
Sep 29, 2016
Johnny, please check your review rating of 1 for Beautiful!!!!!!!!!!!!!
thanks George
thanks George
Reviewed By:
Lori Grant
Lori Grant
Aug 25, 2016
Not as shown in the image, not typical of George's Flowers. Most arrangements from this florist are 5 star, this one missed thee mark.
Reviewed By:
Roberta Taliaferro
Roberta Taliaferro
Jun 18, 2016
I was not at all pleased with the flower arrangement. The sash was moved but not displayed properly and the flowers were not fresh looking at the service. I will not order from you all again. The others in the group felt the same .
Reviewed By:
Tonya jackson
Tonya jackson
Jun 13, 2016
Wasn't very happy with the cost after I made it clear that I didn't want to spend a certain amount the lady still stuck Me with that amount after adding other flowers and didn't tell me it was going to cost what it did
Responded To By:
George Clements / Owner
George Clements / Owner
Jun 15, 2016
Tonja, I am sorry you were not happy. Since this was a pickup you could have expressed your unhappiness with our sales associate and declined the order. We do not stick anyone with any amounts they do not want to spend.
Reviewed By:
Debi
Debi
May 19, 2016
This is not what I purchased. I purchased a dish garden in a green ceramic pot.
Responded To By:
May 19, 2016
Ms. Firebaugh, We apologize for the confusion. The incorrect order was scanned, and we noticed immediately and sent you the correct picture of your Dish Garden right after. Please check to make sure that you received the correct picture. If not, please let us know. Again, sorry for the confusion.
Reviewed By:
M. Laferty
M. Laferty
Apr 12, 2016
I have sent and received many hydrangeas and never had one with such small leaves and long stems. Lovely vessel but flower was very skimpy looking for the price. I was not proud to have people see my name on it at my aunt's viewing.
Reviewed By:
Amanda Vass
Amanda Vass
Apr 3, 2016
Flowers arrived to the funeral service over an hour late. They were supposed to arrive no later than 3:00pm and they did not arrive until 4:09pm. We were not even informed that they would be late, until we had to call and were simply told "you flowers are
Responded To By:
George Clements / Owner
George Clements / Owner
Apr 3, 2016
Amanda, I apologize for the later than promised arrival of spray. In checking I see that visitation was from 5:00-7:00 for public and 4:00 for family. We make every effort to arrive 1 hour before f... More
Amanda, I apologize for the later than promised arrival of spray. In checking I see that visitation was from 5:00-7:00 for public and 4:00 for family. We make every effort to arrive 1 hour before family time. However this particular day our deliveries were much heavier because of many funeral orders and Easter Holiday flowers. We also had 2 additional order come in for this service on the day of delivery including one that came in after 1pm. I think if you read our reviews you will see that customers give us very high ratings for our customer service.
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Reviewed By:
Anita Davis
Anita Davis
Mar 23, 2016
While the flowers are pretty, they are not what I expected. I paid $134 for Superman "blue" red and yellow flowers. I do love sunflowers, however, they have a lot of brown. The "blue" flowers were more purple than Superman "blue." The roses are not wh
Reviewed By:
Cathy Bowie
Cathy Bowie
Mar 23, 2016
I upgraded the flowers, however I feel that the vase should have been upgraded too. overall I am not happy.
Reviewed By:
Richard Furda
Richard Furda
Feb 29, 2016
Very disappointed. Looked sparce compared to the similar arrangement that we could have ordered from another florist. Very embarrassed being it was sent to our niece. The arrangement by the other florist was a Deluxe. Your arrangement could not compar
Reviewed By:
Jessica
Jessica
Feb 22, 2016
For the amount I paid, I do not feel the flower arrangement was quite big enough. I paid extra for "premium" but this does not look premium.
Responded To By:
George Clements / Owner
George Clements / Owner
Feb 22, 2016
Jessica, your arrangement was approx double the size of the standard design. which is 15 1/4" W x 14 1/2" H.the table your arrangement was placed on for picture is 28" wide as you can ... More
Jessica, your arrangement was approx double the size of the standard design. which is 15 1/4" W x 14 1/2" H.the table your arrangement was placed on for picture is 28" wide as you can see the arr extends for most of the table. the standard design has one stem of white lilies, yours had 2, the standard has 4 white roses, yours had 6, the standard design has 4 lavender carnations yours had 9. we can only make design a certain percentage larger as to not over power the angel. I designed your arrangement was careful to make sure i enlarged the design and included additional flowers for your premium upgrade.
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Reviewed By:
SIERRA NICELY
SIERRA NICELY
Feb 5, 2016
Unfortunately, I am not 100% satisfied with this arrangement considering the price that I paid.
Responded To By:
Feb 5, 2016
Ms. Nicely, I am very sorry to hear how disappointed in your floral gift. I am looking into the matter and will be listening to the phone call to get all of the details. I should be in touch on Monday.
Misty Sprague
Misty Sprague
Reviewed By:
Jennifer Smart
Jennifer Smart
Feb 2, 2016
This pictured arrangement was horrible! I was so disappointed. I called and asked that it be re-arranged with something else done w/ the bow. The "replacement" was much better.
Reviewed By:
Diane Jackson
Diane Jackson
Jan 30, 2016
doesn't look like what is on your website. is that blue statice? it appears purple in the picture. I don't see the white alstroemeria.
Responded To By:
Jan 30, 2016
Diane, please call us at 540-981-0900 . we are unable to reach you on your number. white alstromeria is included in design it is not fully opened. no true blue statice only purple but looks appropriate with red white and blue. We have also changed out white lilies to more open.
Reviewed By:
Cheryll Morales
Cheryll Morales
Jan 26, 2016
One dozen CARNATIONS for $30???? Very, very disappointed especially from an establishment/personal friend of the family. Update: very quickly received a phone call from Misty to address my concern. Thank you for the review's follow-up. I followed w
Reviewed By:
Lucy Cook
Lucy Cook
Jan 23, 2016
Very disappointed. For $100 expected much more. Also way too many emails. I will not be recommending.
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 23, 2016
I looked up your order after receiving the email of your review. Your arrangement that was selected off our website was 74.99. You selected the Rush delivery option which added 10.00 to the normal d... More
I looked up your order after receiving the email of your review. Your arrangement that was selected off our website was 74.99. You selected the Rush delivery option which added 10.00 to the normal delivery charge of 9.95. Your order breakdown is as follows. 74.99 upgraded Brighten Your Day, 10.00 rush delivery, 9.95 delivery charge, 3.97 VA sales tax for a total of 98.91. We attempted the first delivery by 12:13 finding no one home the arrangement was brought back to our shop for re delivery later in the day. The recipient called us at 12:47 and asked for us to delivery before 2pm - which we accomplished by 1:32 You received extra emails due to the no one home status of your order. Most of our customers seem to appreciate being informed of the order status and any changes that occur during that process. I have also reviewed the paper tape from the designer checking to insure order was filled to value. I will be calling you Monday to see if we can do anything else to take care of your disappointment.
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Reviewed By:
Julia
Julia
Jan 15, 2016
WAY too plain!!!
Responded To By:
Jan 15, 2016
Ms. Barker,
I apologize that you received this picture. You received the correct picture with the Purple Flowers and Purple Bow yesterday morning, which you gave us a 5 for. This picture is for another order. We are so sorry for the confusion.
I apologize that you received this picture. You received the correct picture with the Purple Flowers and Purple Bow yesterday morning, which you gave us a 5 for. This picture is for another order. We are so sorry for the confusion.
Reviewed By:
mtf
mtf
Jan 14, 2016
As I told Kristin, I am very disappointed and surpirised at how this turned out.
Reviewed By:
Barb
Barb
Jan 13, 2016
This arrangement was delivered today and the roses were turning brown - not up to your standards. Very disappointed.
Reviewed By:
Fran Morris
Fran Morris
Jan 11, 2016
I thought it would have a bow and look more impressive for $70.00
Responded To By:
Jan 11, 2016
Ms. Morris, I have left you a phone message. We have added a bow to the stunning orchid plant. It is a double stalk orchid plant that has many buds that have not opened yet. The true beauty of an orchid is the simplistic elements of the plant.
Misty Sprague
Misty Sprague
Reviewed By:
FAYE B,CLARK
FAYE B,CLARK
Jan 5, 2016
ABSOLUTELY BEAUTIFUL.RUBY WILL LOVE. THX.
