George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 36656 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
34,468
|
94.03% |
| 4 Star ★★★★☆ |
1,304
|
3.56% |
| 3 Star ★★★☆☆ |
418
|
1.14% |
| 2 Star ★★☆☆☆ |
221
|
0.60% |
| 1 Star ★☆☆☆☆ |
245
|
0.67% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Patsy
Patsy
Dec 9, 2019
I called Georges the morning after I went to the funeral home and saw these flowers. I was not happy with their response. First, this is not what was sent. I ordered the upgrade and what was sent was the yellow pot, not what is pictured. I was ashamed of
Responded To By:
Dec 9, 2019
Hi Patsy,
I am sorry you were not pleased, however, what was sent is what was pictured. If you saw something that was in a different container it sounds like someone at the funeral home could ha... More
I am sorry you were not pleased, however, what was sent is what was pictured. If you saw something that was in a different container it sounds like someone at the funeral home could ha... More
Hi Patsy,
I am sorry you were not pleased, however, what was sent is what was pictured. If you saw something that was in a different container it sounds like someone at the funeral home could have switched cards. I assure you, I put this item together and it was hand delivered by our team. As we discussed, the upgrade that was purchased is the same size plant in a ceramic container with a sympathy bow instead of the standard price which is in plastic with a spring color bow. I'm sorry you were disappointed, but it sounds like someone swapped your arrangement for theirs.
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I am sorry you were not pleased, however, what was sent is what was pictured. If you saw something that was in a different container it sounds like someone at the funeral home could have switched cards. I assure you, I put this item together and it was hand delivered by our team. As we discussed, the upgrade that was purchased is the same size plant in a ceramic container with a sympathy bow instead of the standard price which is in plastic with a spring color bow. I'm sorry you were disappointed, but it sounds like someone swapped your arrangement for theirs.
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Reviewed By:
Mike Whitehead
Mike Whitehead
Sep 23, 2019
Wife loved!
Responded To By:
Sep 24, 2019
Hi Mike,
So glad your wife loved them! We're wondering, did you intend to leave a 1 star rating? If so, what can we do to make your experience better? If not, would you mind changing the rating as 1 is the lowest and 5 is highest. Thank you! :)
So glad your wife loved them! We're wondering, did you intend to leave a 1 star rating? If so, what can we do to make your experience better? If not, would you mind changing the rating as 1 is the lowest and 5 is highest. Thank you! :)
Reviewed By:
donna baratta
donna baratta
Aug 15, 2018
I expected at least a medium size arrangement for $80. We will have to look elsewhere in the future.
Responded To By:
Aug 15, 2018
Hi Donna,
So sorry you didn't feel the arrangement was large enough. I can assure you, this was filled to value. The photo doesn't quite do justice for the size. It measured approximat... More
So sorry you didn't feel the arrangement was large enough. I can assure you, this was filled to value. The photo doesn't quite do justice for the size. It measured approximat... More
Hi Donna,
So sorry you didn't feel the arrangement was large enough. I can assure you, this was filled to value. The photo doesn't quite do justice for the size. It measured approximately 22" tall by 18" wide. If you would like to discuss this further, please give me a call @ 540-981-0900.
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So sorry you didn't feel the arrangement was large enough. I can assure you, this was filled to value. The photo doesn't quite do justice for the size. It measured approximately 22" tall by 18" wide. If you would like to discuss this further, please give me a call @ 540-981-0900.
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Reviewed By:
You must be kidding
You must be kidding
Aug 10, 2018
I hope these aren't the flowers that were sent. After calling speaking with someone the situation was resolved. I will give a better review for the correct order and the change of the arrangement.
Reviewed By:
Mike Reeser
Mike Reeser
Jul 29, 2018
Absolutely could not been more disappointed. First time you have let me down. But the last time. The metal bucket was an embarrassment to me and my family. What on earth made you think a metal bucket is appropriate for an arrangement. Can you recommend
Reviewed By:
Beth
Beth
Jun 24, 2018
Difficulty with the delivery. Cancelled the order.
Reviewed By:
Jane Shafer
Jane Shafer
May 18, 2018
Arrangments were not what I ordered. Did not want cube containers Or carnations. Got both. They had to take out the carnations while I waited, stuffed some other spring flowers in the arrangement. I could have done that, very disappointed, was told Ge
Responded To By:
May 18, 2018
Hello, Jane. Thank you for your review, we are always looking for ways we can improve. We do apologize deeply for the lack of acknowledgement of your original complaint. With the Mother's Day sea... More
Hello, Jane. Thank you for your review, we are always looking for ways we can improve. We do apologize deeply for the lack of acknowledgement of your original complaint. With the Mother's Day season finally winding down this was the first day we had a chance to begin contacting customers. Thank you for speaking on the phone with Jackie this morning, we are happy to make this right for you. If you need anything further please do not hesitate to call as that is the best way to reach us!
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Reviewed By:
Davis
Davis
May 13, 2018
Very small for a total cost of 67.50
Responded To By:
May 14, 2018
Hello Davis,
I'm sorry you're unhappy with the arrangement. We assure you that the dish garden was valued at our standard of $40. The addition of the orchid was $15 to add aesthetic va... More
I'm sorry you're unhappy with the arrangement. We assure you that the dish garden was valued at our standard of $40. The addition of the orchid was $15 to add aesthetic va... More
Hello Davis,
I'm sorry you're unhappy with the arrangement. We assure you that the dish garden was valued at our standard of $40. The addition of the orchid was $15 to add aesthetic value & not size. Had you chosen a larger dish garden, $50, $60, $70, or $100, the size of the garden would have been increased. Adding cut flowers just does not increase size, I'm sorry if you were given that impression.
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I'm sorry you're unhappy with the arrangement. We assure you that the dish garden was valued at our standard of $40. The addition of the orchid was $15 to add aesthetic value & not size. Had you chosen a larger dish garden, $50, $60, $70, or $100, the size of the garden would have been increased. Adding cut flowers just does not increase size, I'm sorry if you were given that impression.
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Reviewed By:
Ripley
Ripley
May 12, 2018
Looks like on the right that some flowers look dead. Looks messy. For the first time, not happy.
Reviewed By:
Crutchfield
Crutchfield
Apr 15, 2018
Not enough flowers for the price.
Responded To By:
Apr 16, 2018
I'm sorry you were expecting more flowers. We elected to use premium flowers such as lilies, delphinium, snapdragons and bells of Ireland in the mix and to create a more stylized design. The Spra... More
I'm sorry you were expecting more flowers. We elected to use premium flowers such as lilies, delphinium, snapdragons and bells of Ireland in the mix and to create a more stylized design. The Spray is over 5 feet tall and was done to value.
A fuller, more traditional look could have been achieved by using only carnations, mums and alstromeria, but as this order was left to our discretion, we elected to do something more distinctive.
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A fuller, more traditional look could have been achieved by using only carnations, mums and alstromeria, but as this order was left to our discretion, we elected to do something more distinctive.
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Reviewed By:
Lena Jones
Lena Jones
Apr 5, 2018
Not what I ordered. I requested a spring flower arrangement. Not a $60.00 vase of flowers.
Responded To By:
Apr 5, 2018
Hi Lena,
Thank your for speaking with me on the phone this morning. We appreciate your feedback & understanding!
Thank your for speaking with me on the phone this morning. We appreciate your feedback & understanding!
Reviewed By:
Debbie
Debbie
Apr 1, 2018
I can't believe I paid 101.00 for this arrangement. It was by far the ugliest one at the service. The 2 small potted flowers were just put in the basket - no moss or even paper covering the dirt and pots. The bow had cut out flowers in it and no sympathy
Reviewed By:
DW
DW
Mar 31, 2018
This is not what I expected for 115.00 to go to the funeral home this is not appropriate. I am disappointed in the colors and I am very upset about this.
Reviewed By:
Larami
Larami
Mar 30, 2018
I was already in touch with customer service. Was pleased with my phone exchange with Casper, but disappointed in the delivery time and arrangement palette. Thank you.
Reviewed By:
Marylou Lanier
Marylou Lanier
Mar 29, 2018
Was expecting something more distinctive than that. Pretty generic and car was real small. Arrangement does not equal amount spent. Disappointed baby boy balloon with a pink elephant
Reviewed By:
Barbara Jones
Barbara Jones
Mar 27, 2018
I thought we agreed on pink and purple and something dainty. I don't like orange and yellow flowers in with the pink. I'm not sure what you were trying to do. I did not care for the arrangement.
Reviewed By:
BE
BE
Feb 17, 2018
Very nice to know what my friend will receive.
Reviewed By:
Shocked Customer
Shocked Customer
Feb 15, 2018
These flowers NEVER were delivered yesterday!!!! You actually sent me a notice that they were delivered at 2:55pm !!!! She waited home all afternoon for them and is very upset. I am shocked that you didn't get them there...what is worse you sent me a co
Reviewed By:
Lena Jones
Lena Jones
Feb 8, 2018
greatly disappointed. Will not order from George's again.
Reviewed By:
Tara Bowdel
Tara Bowdel
Jan 29, 2018
The roses are pink, but online they are lavender. Is there any dark purple gillyflower in this? I only see statice. I picked this bouquet specifically for all the purple.
Responded To By:
Jan 29, 2018
Tara,
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mum... More
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mum... More
Tara,
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mums.
The lavender roses we have in stock for your same day delivery have outer petals tipped with hot pink. Once these very fresh, tight roses open up, the more pure lavender inner petals will be revealed.
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Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mums.
The lavender roses we have in stock for your same day delivery have outer petals tipped with hot pink. Once these very fresh, tight roses open up, the more pure lavender inner petals will be revealed.
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Reviewed By:
Debbie
Debbie
Jan 27, 2018
Items were not delivered as promised was told they would be taken when your store closed today but as of 3:30 have not arrived. My granddaughter will be discharged tomorrow so will not get the items please call once you see this message you have my home p
Responded To By:
Jan 29, 2018
Debbie,
Your gifts were delivered Saturday, 01/27, at 3:46pm to your granddaughter at the hospital.
Please give us a call at 540-981-0900 if you have any further questions.
Your gifts were delivered Saturday, 01/27, at 3:46pm to your granddaughter at the hospital.
Please give us a call at 540-981-0900 if you have any further questions.
Reviewed By:
Troy
Troy
Jan 25, 2018
Good communication but quality of flowers was not what I am use to getting from other florist. White and yellow ones were fully open by end of day and rest were not. One side of the bouquet was flat as if it was made to sit up against a wall? Which could
Responded To By:
Jan 25, 2018
Hello Troy,
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why the... More
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why the... More
Hello Troy,
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why there was a side that appeared to be flat. In addition, yellow & white roses often open much quicker than the other colors that we offer. If allowed another day or so the others should catch up and open beautifully. I did call and leave you a voicemail. If you'd like, please call us back and we will do what we can to make this right for you!
Thanks!
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We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why there was a side that appeared to be flat. In addition, yellow & white roses often open much quicker than the other colors that we offer. If allowed another day or so the others should catch up and open beautifully. I did call and leave you a voicemail. If you'd like, please call us back and we will do what we can to make this right for you!
Thanks!
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Reviewed By:
Angie
Angie
Jan 9, 2018
I am a little disappointed in this arrangement; it was described to me as having a lot more flowers, so many that you could not see the vase? I am disappointed that other flowers were not added to make fuller and that I was not given the option to do so
Responded To By:
Jan 9, 2018
Angie,
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in b... More
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in b... More
Angie,
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in because they are placed down in a beautiful, tall pedestal glass vase... then everything is covered in green moss."
I think the issue here is miscommunication. Yes, the actual pot (container) for the plants is concealed, but this was misunderstood somewhere along the line. Nowhere in the call did Linda describe the product as you did.
With flowering plants like paperwhites, we rarely add cut flowers; that is more common for dishgardens and other green plants.
You called at 8:36am for a same day delivery for a 10am visitation. You were told that we could not make something up new for you as there wasn’t time. Your tribute was delivered an astonishing 49 minutes from the second you called. All we could offer were plants or a ready made floral arrangement in the cooler – at that time, we had two small, colorful mixed vased arrangements, which we felt were not appropriate for a sympathy piece.
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I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in because they are placed down in a beautiful, tall pedestal glass vase... then everything is covered in green moss."
I think the issue here is miscommunication. Yes, the actual pot (container) for the plants is concealed, but this was misunderstood somewhere along the line. Nowhere in the call did Linda describe the product as you did.
With flowering plants like paperwhites, we rarely add cut flowers; that is more common for dishgardens and other green plants.
You called at 8:36am for a same day delivery for a 10am visitation. You were told that we could not make something up new for you as there wasn’t time. Your tribute was delivered an astonishing 49 minutes from the second you called. All we could offer were plants or a ready made floral arrangement in the cooler – at that time, we had two small, colorful mixed vased arrangements, which we felt were not appropriate for a sympathy piece.
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Reviewed By:
Caroline Nelson
Caroline Nelson
Jan 5, 2018
I was hoping for the uniqueness of "George" arrangements.This Looks ordinary. I have been getting Quite a few arrangements from Jeff Thompson and Madalin Goad and they have Always been different with Georges signature Look. That is why I came to you for
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 5, 2018
Caroline, please check your voice mail and call George.
Reviewed By:
Rachel Bristol/Loretta Arnold
Rachel Bristol/Loretta Arnold
Dec 18, 2017
We paid almost $250 for this it only had 9 white roses. They said we would get apicture b4 it was delivered I received the photo 2 days after the funeral. We were VERY unhappy with this arrangement!!!
Responded To By:
Dec 20, 2017
Dear Rachel and Loretta,
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and ... More
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and ... More
Dear Rachel and Loretta,
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and were given the dimensions of the finished product. the cost breakdown is:
$50.00 for the bare heart form and stand, $40.00 labor, $10.00 for the printed banner, $25.00 for greenery, $9.95 delivery and $11.66 sales tax, leaving $85.00 for carnations and roses.
When filling orders the designer adds up each item as they go to reach the purchase price.
I'm not sure why you received the emailed photo late, as that system is automated and send the photos the day of delivery. Did we have the correct email address?
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I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and were given the dimensions of the finished product. the cost breakdown is:
$50.00 for the bare heart form and stand, $40.00 labor, $10.00 for the printed banner, $25.00 for greenery, $9.95 delivery and $11.66 sales tax, leaving $85.00 for carnations and roses.
When filling orders the designer adds up each item as they go to reach the purchase price.
I'm not sure why you received the emailed photo late, as that system is automated and send the photos the day of delivery. Did we have the correct email address?
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