George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 35916 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
33,774
|
94.04% |
| 4 Star ★★★★☆ |
1,284
|
3.58% |
| 3 Star ★★★☆☆ |
407
|
1.13% |
| 2 Star ★★☆☆☆ |
215
|
0.60% |
| 1 Star ★☆☆☆☆ |
236
|
0.66% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Crutchfield
Crutchfield
Apr 15, 2018
Not enough flowers for the price.
Responded To By:
Apr 16, 2018
I'm sorry you were expecting more flowers. We elected to use premium flowers such as lilies, delphinium, snapdragons and bells of Ireland in the mix and to create a more stylized design. The Spra... More
I'm sorry you were expecting more flowers. We elected to use premium flowers such as lilies, delphinium, snapdragons and bells of Ireland in the mix and to create a more stylized design. The Spray is over 5 feet tall and was done to value.
A fuller, more traditional look could have been achieved by using only carnations, mums and alstromeria, but as this order was left to our discretion, we elected to do something more distinctive.
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A fuller, more traditional look could have been achieved by using only carnations, mums and alstromeria, but as this order was left to our discretion, we elected to do something more distinctive.
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Reviewed By:
Lena Jones
Lena Jones
Apr 5, 2018
Not what I ordered. I requested a spring flower arrangement. Not a $60.00 vase of flowers.
Responded To By:
Apr 5, 2018
Hi Lena,
Thank your for speaking with me on the phone this morning. We appreciate your feedback & understanding!
Thank your for speaking with me on the phone this morning. We appreciate your feedback & understanding!
Reviewed By:
Debbie
Debbie
Apr 1, 2018
I can't believe I paid 101.00 for this arrangement. It was by far the ugliest one at the service. The 2 small potted flowers were just put in the basket - no moss or even paper covering the dirt and pots. The bow had cut out flowers in it and no sympathy
Reviewed By:
DW
DW
Mar 31, 2018
This is not what I expected for 115.00 to go to the funeral home this is not appropriate. I am disappointed in the colors and I am very upset about this.
Reviewed By:
Larami
Larami
Mar 30, 2018
I was already in touch with customer service. Was pleased with my phone exchange with Casper, but disappointed in the delivery time and arrangement palette. Thank you.
Reviewed By:
Marylou Lanier
Marylou Lanier
Mar 29, 2018
Was expecting something more distinctive than that. Pretty generic and car was real small. Arrangement does not equal amount spent. Disappointed baby boy balloon with a pink elephant
Reviewed By:
Barbara Jones
Barbara Jones
Mar 27, 2018
I thought we agreed on pink and purple and something dainty. I don't like orange and yellow flowers in with the pink. I'm not sure what you were trying to do. I did not care for the arrangement.
Reviewed By:
BE
BE
Feb 17, 2018
Very nice to know what my friend will receive.
Reviewed By:
Shocked Customer
Shocked Customer
Feb 15, 2018
These flowers NEVER were delivered yesterday!!!! You actually sent me a notice that they were delivered at 2:55pm !!!! She waited home all afternoon for them and is very upset. I am shocked that you didn't get them there...what is worse you sent me a co
Reviewed By:
Lena Jones
Lena Jones
Feb 8, 2018
greatly disappointed. Will not order from George's again.
Reviewed By:
Tara Bowdel
Tara Bowdel
Jan 29, 2018
The roses are pink, but online they are lavender. Is there any dark purple gillyflower in this? I only see statice. I picked this bouquet specifically for all the purple.
Responded To By:
Jan 29, 2018
Tara,
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mum... More
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mum... More
Tara,
Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mums.
The lavender roses we have in stock for your same day delivery have outer petals tipped with hot pink. Once these very fresh, tight roses open up, the more pure lavender inner petals will be revealed.
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Your arrangement includes 2 different shades of purple and lavender stock, purple statice, and asters in a purple vase, as shown in the sample picture online, with pops of green button mums.
The lavender roses we have in stock for your same day delivery have outer petals tipped with hot pink. Once these very fresh, tight roses open up, the more pure lavender inner petals will be revealed.
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Reviewed By:
Debbie
Debbie
Jan 27, 2018
Items were not delivered as promised was told they would be taken when your store closed today but as of 3:30 have not arrived. My granddaughter will be discharged tomorrow so will not get the items please call once you see this message you have my home p
Responded To By:
Jan 29, 2018
Debbie,
Your gifts were delivered Saturday, 01/27, at 3:46pm to your granddaughter at the hospital.
Please give us a call at 540-981-0900 if you have any further questions.
Your gifts were delivered Saturday, 01/27, at 3:46pm to your granddaughter at the hospital.
Please give us a call at 540-981-0900 if you have any further questions.
Reviewed By:
Troy
Troy
Jan 25, 2018
Good communication but quality of flowers was not what I am use to getting from other florist. White and yellow ones were fully open by end of day and rest were not. One side of the bouquet was flat as if it was made to sit up against a wall? Which could
Responded To By:
Jan 25, 2018
Hello Troy,
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why the... More
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why the... More
Hello Troy,
We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why there was a side that appeared to be flat. In addition, yellow & white roses often open much quicker than the other colors that we offer. If allowed another day or so the others should catch up and open beautifully. I did call and leave you a voicemail. If you'd like, please call us back and we will do what we can to make this right for you!
Thanks!
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We apologize for not meeting your expectations. A bit of info; Our dozen roses are always arranged front-facing as pictured on our website unless otherwise requested. This is why there was a side that appeared to be flat. In addition, yellow & white roses often open much quicker than the other colors that we offer. If allowed another day or so the others should catch up and open beautifully. I did call and leave you a voicemail. If you'd like, please call us back and we will do what we can to make this right for you!
Thanks!
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Reviewed By:
Angie
Angie
Jan 9, 2018
I am a little disappointed in this arrangement; it was described to me as having a lot more flowers, so many that you could not see the vase? I am disappointed that other flowers were not added to make fuller and that I was not given the option to do so
Responded To By:
Jan 9, 2018
Angie,
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in b... More
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in b... More
Angie,
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in because they are placed down in a beautiful, tall pedestal glass vase... then everything is covered in green moss."
I think the issue here is miscommunication. Yes, the actual pot (container) for the plants is concealed, but this was misunderstood somewhere along the line. Nowhere in the call did Linda describe the product as you did.
With flowering plants like paperwhites, we rarely add cut flowers; that is more common for dishgardens and other green plants.
You called at 8:36am for a same day delivery for a 10am visitation. You were told that we could not make something up new for you as there wasn’t time. Your tribute was delivered an astonishing 49 minutes from the second you called. All we could offer were plants or a ready made floral arrangement in the cooler – at that time, we had two small, colorful mixed vased arrangements, which we felt were not appropriate for a sympathy piece.
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I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in because they are placed down in a beautiful, tall pedestal glass vase... then everything is covered in green moss."
I think the issue here is miscommunication. Yes, the actual pot (container) for the plants is concealed, but this was misunderstood somewhere along the line. Nowhere in the call did Linda describe the product as you did.
With flowering plants like paperwhites, we rarely add cut flowers; that is more common for dishgardens and other green plants.
You called at 8:36am for a same day delivery for a 10am visitation. You were told that we could not make something up new for you as there wasn’t time. Your tribute was delivered an astonishing 49 minutes from the second you called. All we could offer were plants or a ready made floral arrangement in the cooler – at that time, we had two small, colorful mixed vased arrangements, which we felt were not appropriate for a sympathy piece.
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Reviewed By:
Caroline Nelson
Caroline Nelson
Jan 5, 2018
I was hoping for the uniqueness of "George" arrangements.This Looks ordinary. I have been getting Quite a few arrangements from Jeff Thompson and Madalin Goad and they have Always been different with Georges signature Look. That is why I came to you for
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 5, 2018
Caroline, please check your voice mail and call George.
Reviewed By:
Rachel Bristol/Loretta Arnold
Rachel Bristol/Loretta Arnold
Dec 18, 2017
We paid almost $250 for this it only had 9 white roses. They said we would get apicture b4 it was delivered I received the photo 2 days after the funeral. We were VERY unhappy with this arrangement!!!
Responded To By:
Dec 20, 2017
Dear Rachel and Loretta,
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and ... More
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and ... More
Dear Rachel and Loretta,
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and were given the dimensions of the finished product. the cost breakdown is:
$50.00 for the bare heart form and stand, $40.00 labor, $10.00 for the printed banner, $25.00 for greenery, $9.95 delivery and $11.66 sales tax, leaving $85.00 for carnations and roses.
When filling orders the designer adds up each item as they go to reach the purchase price.
I'm not sure why you received the emailed photo late, as that system is automated and send the photos the day of delivery. Did we have the correct email address?
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I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and were given the dimensions of the finished product. the cost breakdown is:
$50.00 for the bare heart form and stand, $40.00 labor, $10.00 for the printed banner, $25.00 for greenery, $9.95 delivery and $11.66 sales tax, leaving $85.00 for carnations and roses.
When filling orders the designer adds up each item as they go to reach the purchase price.
I'm not sure why you received the emailed photo late, as that system is automated and send the photos the day of delivery. Did we have the correct email address?
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Reviewed By:
Suzn Stewart
Suzn Stewart
Dec 18, 2017
Photos orchid that was sent was NOT what was ordered. While the mistake was corrected I guess it was frustrating and embarrassing. I never received a photo or the correct order
Reviewed By:
Carolyn McClelland
Carolyn McClelland
Dec 3, 2017
I ordered the same arrangement I had sent several weeks ago, for the same party. It included at least nine roses. This arrangement, identified as the same item, at the same price, appears to be Baby's Breath with three roses. NOT what I had expected!
Responded To By:
George Clements / Owner
George Clements / Owner
Dec 3, 2017
Carolyn, You ordered the 3 Rose bud vase on 11/06/17 - same item. You ordered a 45.00 vase arr to include stargazer lilies on the previous order dated 11/13/2017 before your most recent order of 12/02/2017
George
George
Reviewed By:
Diane Childers
Diane Childers
Nov 16, 2017
Arrangement did not seem cohesive in its design but rather a variety of flowers put together. Disappointed in this arrangement especially for the price.
Responded To By:
Nov 16, 2017
Ms. Childers, We are very sorry to see that you were disappointed in your floral gift. Please contact me on my direct line 777-5924 or the main store number 981-0900 and ask to speak to Misty.
Reviewed By:
Joanne White
Joanne White
Nov 14, 2017
I specifically requested the arrangement to not be in a vase and to be in a basket so it was low profile???????? Phone 400 2710
Responded To By:
Nov 14, 2017
Ms. White, thank you for taking the time to talk with me this morning. i sincerely apologize for the error in your arrangement. I assure you that I have pulled the incorrect arrangement out of the del... More
Ms. White, thank you for taking the time to talk with me this morning. i sincerely apologize for the error in your arrangement. I assure you that I have pulled the incorrect arrangement out of the delivery area & the designer will be making a new arrangement in a basket as you requested. You will receive an updated picture of your floral gift as soon as it is made. Misty
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Reviewed By:
Michelle Deel
Michelle Deel
Nov 4, 2017
it doesn't look like a 100.00 plant I am disappointed.
Responded To By:
George Clements / Owner
George Clements / Owner
Nov 4, 2017
Michelle, 2 Phalenoposis orchid plants with multiple bloom spikes in a ceramic planter. The bloom spikes spanning the hospital table used for photograph. Very much looks of value or more.
Ge... More
Ge... More
Michelle, 2 Phalenoposis orchid plants with multiple bloom spikes in a ceramic planter. The bloom spikes spanning the hospital table used for photograph. Very much looks of value or more.
George
We do have larger green plants or dish gardens at the same price. We can exchange with the family if you prefer.
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George
We do have larger green plants or dish gardens at the same price. We can exchange with the family if you prefer.
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Reviewed By:
Bobby
Bobby
Nov 3, 2017
I was surprised and disappointed with my order. When I ordered my flowers I selected to pay a local delivery charge of $9.95. George's Flowers did not honor the local delivery charge, they charged me $19.95 for the local delivery.
Responded To By:
Nov 3, 2017
Bobby, as we discussed yesterday when you placed your order the delivery charge to the VA Medical Center is higher than the average "local" delivery charge. This is due to the fact that a de... More
Bobby, as we discussed yesterday when you placed your order the delivery charge to the VA Medical Center is higher than the average "local" delivery charge. This is due to the fact that a delivery to the VA can take an hour for one delivery because the guards are unable to help us (or any florist) maneuver to the correct building to try to find the recipient. The Veteran's Administration Complex is vast and has many rules and regulations. Misty Sprague
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Reviewed By:
Donna Raplee
Donna Raplee
Oct 8, 2017
Called on a Saturday order flowers for a funeral. I am from NY and brother in law died and with family's sadvice called to order flowers. Was told sore closed at 1 and there was no person there to put together a funeral arrangement. This was suggested S
Responded To By:
Oct 9, 2017
Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product ... More
Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product choices. I feel your rating of 1 was very unfair to us. If the product choice was not suitable you should have not placed an order.
George Clements
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George Clements
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Reviewed By:
Donna raplee
Donna raplee
Oct 6, 2017
Very disappointed. I wanted funeral flowers. Person who answered the phone said too short notice. Sorry my brother in law died on thurs and viewing was on Sunday. This was all that was available except for flower garden. 😢🙏🏼
Responded To By:
George Clements / Owner
George Clements / Owner
Oct 6, 2017
Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product ... More
Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product choices. I feel your rating of 1 was very unfair to us. If the product choice was not suitable you should have not placed an order.
George Clements
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George Clements
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Reviewed By:
Dawn Goodman
Dawn Goodman
Sep 25, 2017
The in store service was bad and if I would have had other options I would have used them. I also did not receive the spray as I ordered it....I had requested white carnations scattered through the yellow flowers...not how it was. I'm dissatisfied with
