George's Flowers, Roanoke, VA - Customer Flower Reviews

Angie,
I went ahead and listened to the recording of your call with Linda. Linda did accurately describe the product, saying "... you can't see the container [the paperwhites] are in because they are placed down in a beautiful, tall pedestal glass vase... then everything is covered in green moss."
I think the issue here is miscommunication. Yes, the actual pot (container) for the plants is concealed, but this was misunderstood somewhere along the line. Nowhere in the call did Linda describe the product as you did.
With flowering plants like paperwhites, we rarely add cut flowers; that is more common for dishgardens and other green plants.
You called at 8:36am for a same day delivery for a 10am visitation. You were told that we could not make something up new for you as there wasn’t time. Your tribute was delivered an astonishing 49 minutes from the second you called. All we could offer were plants or a ready made floral arrangement in the cooler – at that time, we had two small, colorful mixed vased arrangements, which we felt were not appropriate for a sympathy piece.
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Dear Rachel and Loretta,
I'm sorry you were disappointed with the standing heart we created for your loved one's funeral. I know that you customized the design by changing colors, and were given the dimensions of the finished product. the cost breakdown is:
$50.00 for the bare heart form and stand, $40.00 labor, $10.00 for the printed banner, $25.00 for greenery, $9.95 delivery and $11.66 sales tax, leaving $85.00 for carnations and roses.
When filling orders the designer adds up each item as they go to reach the purchase price.
I'm not sure why you received the emailed photo late, as that system is automated and send the photos the day of delivery. Did we have the correct email address?
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Ms. White, thank you for taking the time to talk with me this morning. i sincerely apologize for the error in your arrangement. I assure you that I have pulled the incorrect arrangement out of the delivery area & the designer will be making a new arrangement in a basket as you requested. You will receive an updated picture of your floral gift as soon as it is made. Misty
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Michelle, 2 Phalenoposis orchid plants with multiple bloom spikes in a ceramic planter. The bloom spikes spanning the hospital table used for photograph. Very much looks of value or more.
George
We do have larger green plants or dish gardens at the same price. We can exchange with the family if you prefer.
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Bobby, as we discussed yesterday when you placed your order the delivery charge to the VA Medical Center is higher than the average "local" delivery charge. This is due to the fact that a delivery to the VA can take an hour for one delivery because the guards are unable to help us (or any florist) maneuver to the correct building to try to find the recipient. The Veteran's Administration Complex is vast and has many rules and regulations. Misty Sprague
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Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product choices. I feel your rating of 1 was very unfair to us. If the product choice was not suitable you should have not placed an order.
George Clements
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Donna, you called us on Saturday one hour before we closed. We offered you what we could deliver on Sunday with such short notice. Placing your order on Friday would have allowed for more product choices. I feel your rating of 1 was very unfair to us. If the product choice was not suitable you should have not placed an order.
George Clements
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Teresa, our driver encountered no one home upon delivery. a phone call was placed to the number provided or number we found in our system. I do apologize that our driver recorded the delivery as delivered rather than code order NOH - waiting on return call for redeliver. We will contact you my phone on monday morning.
George Clements owner replied to your review. we will contact you shortly after 9am Monday.
Teresa, thank you for speaking with me today. We are sending a big beautiful floral summer garden vase with an apology note. Again I am sorry for our mistake in redelivering your order after the first attempt.
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Mr. Beyer, we're glad that you liked the flowers and there were a few issues with your order. When I spoke with you on Friday, not once did I imply that you were lying about your order. 1. When you placed your online order, you entered two (2) separate delivery dates. Our system is not set up to handle different delivery dates with only one (1) delivery fee. Our system selected the delivery date from the second order that you placed on the same internet ticket. 2. When your wife called on Friday morning (one of our busiest days of the year) to change the delivery date to Monday. There was not enough time to put a note on your floral gifts in the delivery area about your wife's request for a different day. 3. Our driver seeing the original delivery date and delivering to that area, put your floral gifts on the truck. 4. Your floral gifts were delivered on Friday, but as soon as the issue was brought to my attention, I issued a pick up ticket for the flowers. The flowers were picked up on Friday. Your wife received freshly made arrangements today.
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Shana, when our sales associate called Serenity Funeral Home to confirm visitation time we were given a viewing date of 12PM on Friday 04/21. We delivered at 11:36AM. We were never informed of any earlier private family visitation times. I do not understand why a simple discount was needed when we delivered prior to the published and stated visitation time.
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Jason, I apologize for the incorrect image being emailed to you. I thought our designer Lee apologized to you while she showed you the correct item and we resent the image. We do our best to insure that the correct image is emailed but on rare occasion the incorrect file is attached. I realize that of all the times for this to happen - it was a very bad time for you to experience an incorrect image file. Again I'm very sorry for the problem. All employees who work with our imaging system have been schooled on double checking each file before sending.
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Tess, following up with our phone conversation, again I am truly sorry that the picture you had in your mind did not match the actual arrangement. Even though your tribute had already been delivered, there was enough time to pick it up, add a few accent items (i.e. butterflies), retake the picture and redeliver prior to the family getting to the funeral home. Please let us know as soon as possible if you change your mind and would like for us to make the changes I have recommended. Misty
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