George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 27966 reviews | Star Rating: 4.89
| 5 Star ★★★★★ |
26,178
|
93.61% |
| 4 Star ★★★★☆ |
1,089
|
3.89% |
| 3 Star ★★★☆☆ |
329
|
1.18% |
| 2 Star ★★☆☆☆ |
176
|
0.63% |
| 1 Star ★☆☆☆☆ |
194
|
0.69% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Glenn Pierce
Glenn Pierce
Aug 27, 2023
Flowers arrived on time but we were very,very disappointed in the value we recieved for $90 bucks! Bland,puney no pop'You get more for your money in a Kroger arrangement. Doubt I will be using you guys again. !s>
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 28, 2023
Hi Glenn,
Of course you're welcome to shop wherever you choose, but you will find for the price that our quality can't be matched. While kroger flowers will be much cheaper, they are old and may... More
Of course you're welcome to shop wherever you choose, but you will find for the price that our quality can't be matched. While kroger flowers will be much cheaper, they are old and may... More
Hi Glenn,
Of course you're welcome to shop wherever you choose, but you will find for the price that our quality can't be matched. While kroger flowers will be much cheaper, they are old and may last a couple days or less. Our flowers are direct from the farms and are guaranteed to last at least 10 days. Please take this into consideration when ordering fresh cut flowers.
Have a nice day!
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Of course you're welcome to shop wherever you choose, but you will find for the price that our quality can't be matched. While kroger flowers will be much cheaper, they are old and may last a couple days or less. Our flowers are direct from the farms and are guaranteed to last at least 10 days. Please take this into consideration when ordering fresh cut flowers.
Have a nice day!
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Reviewed By:
Marlene Kedl
Marlene Kedl
Aug 17, 2023
I don't like the gray-ish fill in flowers. They detract from the arrangement. Where's the baby breath? That would have been pretty or something else White. You have disappointed me for the first time
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 17, 2023
Hi Marlene,
Those are lavender flowers called limonium, but we are happy to replace those with babies breath. For future reference, call before reviewing. We can easily make changes, there's no need to express disappointment before we're aware of any issues that are quickly remedied.
Those are lavender flowers called limonium, but we are happy to replace those with babies breath. For future reference, call before reviewing. We can easily make changes, there's no need to express disappointment before we're aware of any issues that are quickly remedied.
Reviewed By:
Brian Soller
Brian Soller
Aug 16, 2023
A little smaller than I thought it would be at that price point.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 16, 2023
Hi Brian!
Pictures can be deceiving, it is much larger than it looks. The best was to imagine it is to think of the size of a win bottle. Those are both about the same height and the arrangement is about 3x the width. That is a medium size at $85! Hope this helps!
Pictures can be deceiving, it is much larger than it looks. The best was to imagine it is to think of the size of a win bottle. Those are both about the same height and the arrangement is about 3x the width. That is a medium size at $85! Hope this helps!
Reviewed By:
Shannan Duff
Shannan Duff
Aug 11, 2023
It doesn't look like the photo of the $80 version for which I paid. It looks like the $40 version. If that's what is sent, please refund half the price.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 11, 2023
Hi Shannan,
That is indeed the $80 version, as pictured in the basket. The $40 version is half the size in a metal container. This version also has 5 plants while the small has 3. I think what y... More
That is indeed the $80 version, as pictured in the basket. The $40 version is half the size in a metal container. This version also has 5 plants while the small has 3. I think what y... More
Hi Shannan,
That is indeed the $80 version, as pictured in the basket. The $40 version is half the size in a metal container. This version also has 5 plants while the small has 3. I think what you're seeing is the calla lily is slightly shorter than the one pictured online, but that will continue to grow for your recipient! Hope this helps!
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That is indeed the $80 version, as pictured in the basket. The $40 version is half the size in a metal container. This version also has 5 plants while the small has 3. I think what you're seeing is the calla lily is slightly shorter than the one pictured online, but that will continue to grow for your recipient! Hope this helps!
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Reviewed By:
Eugene Poindexter
Eugene Poindexter
Aug 4, 2023
Can you remove the pink flowers. I only want purple and gold (yellow), please?
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Aug 4, 2023
Hi Eugene,
Those are lavender flowers, which is a shade of purple. Thanks for discussing this with Sarah to clear up any confusion! Sometimes it's hard to tell what color things are in real life by looking at a photo.
Those are lavender flowers, which is a shade of purple. Thanks for discussing this with Sarah to clear up any confusion! Sometimes it's hard to tell what color things are in real life by looking at a photo.
Reviewed By:
Alwyn Davoll
Alwyn Davoll
Aug 1, 2023
Rather skimpy on the flowers.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Ruth Lynch / Assistant Sales Manager
Aug 1, 2023
Thank you for speaking with Sarah. The arrangement is filled to value using premium flowers. Congratulations to you too on the newest family member.
Reviewed By:
This is not my order. Artisans choice was mine.
This is not my order. Artisans choice was mine.
Jul 7, 2023
I did not get a pic. before the funeral. The flowers were less than I had hoped as I paid over $90. Mine were the smallest in the room.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jul 7, 2023
Hi Ginny,
This was the original item you ordered. You were sent a second picture of the final purchased item after you called and changed it. That was sent at 9am on 7/6 and delivered at 9:45am ... More
This was the original item you ordered. You were sent a second picture of the final purchased item after you called and changed it. That was sent at 9am on 7/6 and delivered at 9:45am ... More
Hi Ginny,
This was the original item you ordered. You were sent a second picture of the final purchased item after you called and changed it. That was sent at 9am on 7/6 and delivered at 9:45am same day. The arrangement that was sent was $75 which is a small size, as discussed- Small size ranges from $50-80. It was $91 after tax and delivery.
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This was the original item you ordered. You were sent a second picture of the final purchased item after you called and changed it. That was sent at 9am on 7/6 and delivered at 9:45am same day. The arrangement that was sent was $75 which is a small size, as discussed- Small size ranges from $50-80. It was $91 after tax and delivery.
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Reviewed By:
Peggy Longenecker
Peggy Longenecker
Jun 8, 2023
Honestly, not your best. I always order from you. You are reliable and professional, but this particular arrangement that I saw in the photo and live in my opinion fell short of your usual quality. Not sure what happened.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Ruth Lynch / Assistant Sales Manager
Jun 8, 2023
Thank you for talking with me about this arrangement. We are sorry to hear that you were not pleased with the flowers that we delivered and were able to resolve the issue. We look forward to working with you again in the future.
Reviewed By:
Cindy Wilkins
Cindy Wilkins
Jun 4, 2023
I didn't get this one but I was not impressed with photo
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jun 5, 2023
Hi Cindy,
No need to review if you didn't end up buying it.
No need to review if you didn't end up buying it.
Reviewed By:
Ninon Hentz
Ninon Hentz
May 4, 2023
I asked for blue flowers with some lily (preferably lily of the valley which I couldn't get). This is all lily with a few blue thrown in. For what I paid, I'm not at all happy.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
May 4, 2023
Hi Ninon,
As we discussed, lily of the valley is a special order flower and you did not give us enough notice to obtain those. Lily of the valley is also 5x the cost of this arrangement. We dis... More
As we discussed, lily of the valley is a special order flower and you did not give us enough notice to obtain those. Lily of the valley is also 5x the cost of this arrangement. We dis... More
Hi Ninon,
As we discussed, lily of the valley is a special order flower and you did not give us enough notice to obtain those. Lily of the valley is also 5x the cost of this arrangement. We discussed that lilies and anything blue will be a premium price. You stated you wanted all lilies with blue accents in a size small enough to use as a centerpiece on a bar table. There is not much more we can alter to fit those requirements. I've left you a voicemail and we will hold the order until we hear from you.
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As we discussed, lily of the valley is a special order flower and you did not give us enough notice to obtain those. Lily of the valley is also 5x the cost of this arrangement. We discussed that lilies and anything blue will be a premium price. You stated you wanted all lilies with blue accents in a size small enough to use as a centerpiece on a bar table. There is not much more we can alter to fit those requirements. I've left you a voicemail and we will hold the order until we hear from you.
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Reviewed By:
Angie Mitchell
Angie Mitchell
Apr 26, 2023
Not as yellow as what was originally seen in photo. Too much green. Needs more yellow flowers. Sorry.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 26, 2023
Hi Angie,
Thanks for chatting with me! It is an awkward angle on the photo so it looks like you're peering down directly into greenery, but I promise it's much more balanced in person than it appears in the photo! The solidago and roses will open up much more over time to fill out the yellow.
Thanks for chatting with me! It is an awkward angle on the photo so it looks like you're peering down directly into greenery, but I promise it's much more balanced in person than it appears in the photo! The solidago and roses will open up much more over time to fill out the yellow.
Reviewed By:
Janie Wallace
Janie Wallace
Apr 21, 2023
Is this correct one? I thought the arrangement would be blue and white with more hydrangeas. Do not like the snapdragons and purple flowers. This does not look like a $150 arrangement.
Reviewed By:
Linda G Sargent
Linda G Sargent
Apr 18, 2023
Hi, thank you for the photo. I am a little disappointed in it. I had asked for no purple, and from the photo it appears that some of the flowers are close to purple. I cannot tell if there are any peonies or ranunculus in the arrangement but I had requested those. as well. Frankly, it doesn't look like a spring arrangement. Thank you for your inquiry.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Apr 19, 2023
Hi Linda,
Those are all pink and yellow flowers, no purple as you requested. I also mentioned several times that we do not have peonies and likely were out of ranunculus, so we would try to find... More
Those are all pink and yellow flowers, no purple as you requested. I also mentioned several times that we do not have peonies and likely were out of ranunculus, so we would try to find... More
Hi Linda,
Those are all pink and yellow flowers, no purple as you requested. I also mentioned several times that we do not have peonies and likely were out of ranunculus, so we would try to find something similar to add in. Those flowers were never guaranteed in your arrangement. However, there were two pink ranunculus in the arrangement.
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Those are all pink and yellow flowers, no purple as you requested. I also mentioned several times that we do not have peonies and likely were out of ranunculus, so we would try to find something similar to add in. Those flowers were never guaranteed in your arrangement. However, there were two pink ranunculus in the arrangement.
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Reviewed By:
Lisa
Lisa
Feb 20, 2023
For the price I paid I was very disappointed
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 20, 2023
Hi Lisa,
Looks like you paid $60 for a small size bright color mix arrangement with no pink and a camo bow. They were even able to add premium gerbera daisies in there for you, so I'm not sure what we could have done to better fit the request. I'm sorry you weren't satisfied.
Looks like you paid $60 for a small size bright color mix arrangement with no pink and a camo bow. They were even able to add premium gerbera daisies in there for you, so I'm not sure what we could have done to better fit the request. I'm sorry you weren't satisfied.
Reviewed By:
Dave Henry
Dave Henry
Feb 17, 2023
I was not overly excited about the quality of the roses. I felt many of them were blown. I expected higher quality from a florist versus Kroger. I also requested early delivery to add some excitement to the school day and they got delivered as close to the 1:00 end time as possible, so the teachers just picked them up on their way home. It was a little disappointing.
Reviewed By:
Theodore Shulkcum
Theodore Shulkcum
Feb 14, 2023
I ordered roses for Valentines Day on Jan.31,2023. I paid extra to have the flowers delivered by 1:00pm . The flowers was delivered at 1:27pm. I tried to call your shop but you were not accepting calls. I went to your shop and was given a $15.00 credit for the late delivery. The lady who received the flowers said the Babies Breath looked as if it was thrown into the middle of the vase . This is the first time I have purchased flowers from you. Needless to say I am not at all pleased. Also I requested to unsubscribe me from the numerous emails I receive from you. Nobody knew how to do this but assured me they would take care of the emails. I saw the request that I call your establishment if I had a problem. I tried and you were not accepting phone calls.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Feb 14, 2023
Hi Theodore,
That delivery was made later than promised and for that we did refund the rush fee that was charged. We do take exception to the babies breath comment as our flowers were arranged w... More
That delivery was made later than promised and for that we did refund the rush fee that was charged. We do take exception to the babies breath comment as our flowers were arranged w... More
Hi Theodore,
That delivery was made later than promised and for that we did refund the rush fee that was charged. We do take exception to the babies breath comment as our flowers were arranged with care. You may click "unsubscribe" at the bottom of our promotional emails to stop receiving. If you signed up for occasion reminders then you have to sign into your account to turn those off, we can't do that for you. If you can't figure it out simply send our emails to spam. Have a nice day!
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That delivery was made later than promised and for that we did refund the rush fee that was charged. We do take exception to the babies breath comment as our flowers were arranged with care. You may click "unsubscribe" at the bottom of our promotional emails to stop receiving. If you signed up for occasion reminders then you have to sign into your account to turn those off, we can't do that for you. If you can't figure it out simply send our emails to spam. Have a nice day!
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Reviewed By:
Ann patry
Ann patry
Jan 27, 2023
I'm sorry that looks nothing like the traditional style artisan bouquet I don't like all the sticks and cabbage
Reviewed By:
Anita Whitmire
Anita Whitmire
Jan 26, 2023
It doesn't do any good to see the picture prior to delivery if there's nothing you can do about it if it's wrong. No one could be reached because the store was closed but the flowers got delivered anyway. The spray was beautiful but it only covered one side of the casket. It looked terrible at the burial site.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Jan 26, 2023
Hi Anita,
We were open and you did speak with someone about this. The issue was that you had requested lilies. At no point in the phone call did you ask for "calla lilies" which are di... More
We were open and you did speak with someone about this. The issue was that you had requested lilies. At no point in the phone call did you ask for "calla lilies" which are di... More
Hi Anita,
We were open and you did speak with someone about this. The issue was that you had requested lilies. At no point in the phone call did you ask for "calla lilies" which are different than regular lilies and special order. We told you we couldn't make the changes you requested as we did not order calla lilies since they weren't specifically requested. It wasn't a matter of being closed or unwilling to change, it was a miscommunication. As for the back of the casket spray being bare, that is typical of any draping casket spray, it only drapes to one side. Usually services are held on one side of the casket. If we had been informed that the casket would be viewed from all sides we could have offered you options for that as well. So sorry, but we did our best with the information you provided.
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We were open and you did speak with someone about this. The issue was that you had requested lilies. At no point in the phone call did you ask for "calla lilies" which are different than regular lilies and special order. We told you we couldn't make the changes you requested as we did not order calla lilies since they weren't specifically requested. It wasn't a matter of being closed or unwilling to change, it was a miscommunication. As for the back of the casket spray being bare, that is typical of any draping casket spray, it only drapes to one side. Usually services are held on one side of the casket. If we had been informed that the casket would be viewed from all sides we could have offered you options for that as well. So sorry, but we did our best with the information you provided.
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Reviewed By:
Ann Pope
Ann Pope
Jan 24, 2023
Nice!
Reviewed By:
Andi Heinemann
Andi Heinemann
Dec 28, 2022
This is my least favorite version of all the flowers you have made for my mother in law. They have always been beautiful and creative. These just don't have any real style or capture the aesthetic of the photo I went by. Disappointed.
Reviewed By:
Carilion Clinic Foundation
Carilion Clinic Foundation
Dec 13, 2022
Love receiving photos of the arrangements. Note, too pricey for arrangement/flowers received.
Responded To By:
Ruth Lynch / Assistant Sales Manager
Ruth Lynch / Assistant Sales Manager
Dec 13, 2022
The arrangement was an all around design in a 10" tall glass cylinder. The arrangement was between 28"-30" in height and was filled to value.
Reviewed By:
Zakeah W
Zakeah W
Dec 10, 2022
Size and color is not as expected
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 10, 2022
We cancelled that order for you, Zakeah. Thanks for calling!
Reviewed By:
Pat J.
Pat J.
Dec 1, 2022
I was looking forward to seeing a picture. Unfortunately, picture and receipt were not received until after delivery due to being sent to the wrong number. The design was not as ordered, though the description on my receipt seems clear enough. Low rating is for lack of attention to detail. I know this is not typical of your service.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Dec 1, 2022
So sorry for the oversights, Pat! You're right, this isn't like us at all. I'm glad Ruth could speak with you and make it up to you a bit. If you choose us again, next time we will be better.
Reviewed By:
Wendy Moe
Wendy Moe
Nov 10, 2022
not the best photo. i'm hoping it looks better in person
Reviewed By:
Kim Lescure
Kim Lescure
Nov 9, 2022
I'm going to be honest, for the money, They are okay, not crazy with the colors, was hoping for more brighter colors. Had requested a bright colors as a pick me up bouquet. It seems depressing to me. You all come highly recommended, just surprised.
Responded To By:
Casper Wynn / Manager
Casper Wynn / Manager
Nov 9, 2022
Hi Kim,
We discussed color at length and ended on fall colors, not brights. I tried to call you, but you didn't answer. Please call us back if you want changes made.
We discussed color at length and ended on fall colors, not brights. I tried to call you, but you didn't answer. Please call us back if you want changes made.
