George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 35967 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
33,816
|
94.02% |
| 4 Star ★★★★☆ |
1,288
|
3.58% |
| 3 Star ★★★☆☆ |
410
|
1.14% |
| 2 Star ★★☆☆☆ |
216
|
0.60% |
| 1 Star ★☆☆☆☆ |
237
|
0.66% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Billy Morgan
Billy Morgan
Apr 10, 2016
They were very pretty for 2days then they looked like they were 2weeks old. Dissapointted
Responded To By:
Apr 11, 2016
Mr. Morgan,
Per our conversation, we will get another rose arrangement to your wife today. We apologize for your disappointment and hope this will make up for it. Misty
Per our conversation, we will get another rose arrangement to your wife today. We apologize for your disappointment and hope this will make up for it. Misty
Reviewed By:
H. Peters
H. Peters
Mar 25, 2016
The arrangement delivered was not as full as the one in this picture. This is the first time in 25 years that I have been disappointed in your product.
Reviewed By:
Cynthia Haskins
Cynthia Haskins
Mar 22, 2016
requested spring flower mix
Reviewed By:
Kathy Jo Padgett
Kathy Jo Padgett
Mar 13, 2016
The flowers were nice but not all in $62 nice...disappointed in the arrangements size. Not what I pictured from the description....lesson learned...see it before you buy it. The young man was very nice though.
Responded To By:
George Clements / Owner
George Clements / Owner
Mar 14, 2016
Kathy, I looked into your order. arrangement 49.95 delivery 9.95 sales tax 2.65. - Did you see the arrangement in person or only the digital image?
George
George
Reviewed By:
Erin
Erin
Jan 19, 2016
Just OK...they look like funeral flowers. Not really what I was looking for.
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 19, 2016
Erin, I apologize that we did not send a new image of the redesigned sympathy piece. I miscommunication between employees allowed item to be loaded for delivery before image was processed. I do bel... More
Erin, I apologize that we did not send a new image of the redesigned sympathy piece. I miscommunication between employees allowed item to be loaded for delivery before image was processed. I do believe we were able to correct the design to something more to your liking and mine. thank you
George
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George
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Reviewed By:
Cynthia Forrest
Cynthia Forrest
Dec 11, 2015
Not satisfied with appearance.
Responded To By:
Dec 11, 2015
Ms. Forrest, per our telephone conversation. I can assure you that the plant was fresh and very healthy. I look forward to speaking with you again, to get a better understanding of your expectations.
Misty Sprague
Misty Sprague
Reviewed By:
Kathy Murray
Kathy Murray
Nov 25, 2015
Sorry, but this doesn't look as if it was upgraded. Also, I was charged an 'out of area' charge, but my uncle lives in Roanoke County. I have had your flowers delivered there in the past and wasn't charged this fee. I usually love your arrangements, but t
Responded To By:
Nov 25, 2015
Ms. Murray, I'm sorry that the picture does not reflect the true beauty of your floral gift. The Design Manager & both double checked the value & it was made to the upgraded value. While ... More
Ms. Murray, I'm sorry that the picture does not reflect the true beauty of your floral gift. The Design Manager & both double checked the value & it was made to the upgraded value. While your uncle may live in Roanoke County, his physical address is still listed as Boones Mill, VA 24065. We only deliver to a very small section of Boones Mill & the computer automatically generates an "out of area" fee for the zip code..........Misty
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Reviewed By:
Heather
Heather
Nov 25, 2015
The color palete is completly off from online picture and discription. Disappointed. Your special someone is sure to fall in love with this fabulous fall bouquet, featuring lush roses and warm autumn blooms in a sparkling bronze mirrored glass cube.
Responded To By:
Nov 25, 2015
Heather, I wanted you to know that I did have the designer redo your arrangement & you should have received another picture by now. Per my message, we substitute a soft yellow rose for the creamy peach (which we are sold out of).
Misty
Misty
Reviewed By:
Rolf
Rolf
Nov 24, 2015
VERY small bouquet for a very LARGE price.
Reviewed By:
Peter Constance
Peter Constance
Nov 19, 2015
I'm disappointed.... That does not look like a $140 flower arrangement.... It's drab, and sparse.
Responded To By:
Nov 19, 2015
Mr. Constance,
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some ... More
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some ... More
Mr. Constance,
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some brighter colors. When the new arrangement is made, you will receive another picture.
Misty Sprague
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I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some brighter colors. When the new arrangement is made, you will receive another picture.
Misty Sprague
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Reviewed By:
AMG
AMG
Nov 10, 2015
While I do like the flowers, I paid over 70 dollars for that. It is much smaller than the photo, and seems to have a lot less roses-- the picture online showed 7. I understand that they are not going to look exactly like the photo, but I think good custom
Responded To By:
Nov 10, 2015
Dear AMG, first let me say that I'm sorry you were disappointed in your floral gift. I was able to pull the arrangement before it went out for delivery. The Design Manager is working on making your gift more acceptable to you. Please look forward to seeing a new picture very soon! Misty
Reviewed By:
Betty Lawson
Betty Lawson
Nov 5, 2015
Great service. Marginal value.
Reviewed By:
Jennifer Benson
Jennifer Benson
Oct 26, 2015
I ordered these flowers late notice 3 hours before needing them delivered. I spoke to Misty who was very helpful at placing the order. I ASKED FOR SPECIFICS. I asked for Notre Dame colors blue/ green gold. We discussed in detail. I menrioned no yellow onl
Responded To By:
Oct 26, 2015
Ms. Benson,
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our... More
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our... More
Ms. Benson,
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our designer truly did the best she could with the parameters you specified. As we discussed, yellow would have to be substituted for gold. You asked for blue flowers, and I explained there were none. For the picture, we placed a light behind the vase so that you could see the vase was actually blue with a navy bow.
Misty Sprague
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I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our designer truly did the best she could with the parameters you specified. As we discussed, yellow would have to be substituted for gold. You asked for blue flowers, and I explained there were none. For the picture, we placed a light behind the vase so that you could see the vase was actually blue with a navy bow.
Misty Sprague
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Reviewed By:
Franziska Shilling
Franziska Shilling
Sep 29, 2015
The flowers were ok, BUT,!!!!!!!! Costumer service was at his worst! The gentlemen who helped was rude inpatient,and had a hissifit!!!!! I don't think that's how u make business work!!! My husband walked out, I stayed cause I was tired and had to get flow
Responded To By:
Sep 29, 2015
Mrs. Shilling, I apologize that your experience with George's was anything but pleasant. The owner and the management team have been notified and we will be back in touch with you.
Misty Sprague
Misty Sprague
Reviewed By:
Cheri Burton
Cheri Burton
Sep 8, 2015
The flowers are lovely! Thank you so much for the picture and notification of their speedy delivery .
Responded To By:
Sep 8, 2015
Ms. Burton, Thank You for your floral gift order and wonderful comment. Sending the picture of your arrangement is something that we have implemented within the last few weeks. We are pleased to hear... More
Ms. Burton, Thank You for your floral gift order and wonderful comment. Sending the picture of your arrangement is something that we have implemented within the last few weeks. We are pleased to hear that our customers are happy with the new level of customer service. Thank you again for your floral order and we look forward to working with you in the future.
Misty Sprague
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Misty Sprague
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Reviewed By:
Pinotti
Pinotti
Sep 4, 2015
Looks ok but not what I really wanted. For $85..I would expect much nicer
Responded To By:
Sep 4, 2015
Ms. Pinotti, we are sorry that you are disappointed with your arrangement. According to the order, a seasonal vase arrangement was ordered for $70. Your floral gift was approximately 18" tall x 2... More
Ms. Pinotti, we are sorry that you are disappointed with your arrangement. According to the order, a seasonal vase arrangement was ordered for $70. Your floral gift was approximately 18" tall x 24" wide and the flowers were arranged to be viewed from all sides. After reviewing the order with the designer, the actual value of the gift is $72.25.
Misty Sprague
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Misty Sprague
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