George's Flowers, Roanoke, VA - Customer Flower Reviews
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Total reviews: 33146 reviews | Star Rating: 4.9
| 5 Star ★★★★★ |
31,120
|
93.89% |
| 4 Star ★★★★☆ |
1,228
|
3.70% |
| 3 Star ★★★☆☆ |
375
|
1.13% |
| 2 Star ★★☆☆☆ |
200
|
0.60% |
| 1 Star ★☆☆☆☆ |
223
|
0.67% |
Real Customers, Real Reviews
All reviews are from verified George's Flowers customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Joan Brachmann
Joan Brachmann
Jul 23, 2016
Woukd like some white incorporated. To much pink and purple. Clear vase with leaf wrap would look nice. This is ok though. Thanks.
Responded To By:
George Clements / Owner
George Clements / Owner
Jul 23, 2016
Joan, please call us concerning your order.
George
George
Reviewed By:
David Chrisman
David Chrisman
Jun 10, 2016
I ordered 3 yellow roses to be placed in the coffin of my daughters future father in law. It was in a vase placed in front of coffin which made it look cheap as it was so small. I never received photo of order that was shipped to the Pividal home the same
Responded To By:
Jun 10, 2016
Ms. Chrisman, I know that you wanted the flowers placed inside the coffin, and there were notes in several places on the order. However, as I explained while taking the order, that we could not guara... More
Ms. Chrisman, I know that you wanted the flowers placed inside the coffin, and there were notes in several places on the order. However, as I explained while taking the order, that we could not guarantee that would happen. If our driver was there and the casket was open, they would be placed inside. If our driver had seen someone, they were instructed to let a Church member know. I'm sorry that your wishes were not followed once it was delivered to the Church.
I have resent the picture of the floral gift you ordered for the Pividal family. If you do not receive it this time, please double check your Spam / Junk folder.
Misty Sprague
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I have resent the picture of the floral gift you ordered for the Pividal family. If you do not receive it this time, please double check your Spam / Junk folder.
Misty Sprague
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Reviewed By:
Mshodges@cox.net
Mshodges@cox.net
Jun 5, 2016
I was not impressed.
Responded To By:
Jun 6, 2016
Ms. Hodges,
I'm sorry that you were not impressed with your floral gift. We felt like it was a beautiful $30 arrangement you ordered.
I'm sorry that you were not impressed with your floral gift. We felt like it was a beautiful $30 arrangement you ordered.
Reviewed By:
awf
awf
May 27, 2016
I would have liked for this arrangement to look more like the picture online. It seems to be missing two varieties of flowers and the colors are different. But mainly there is way too much filler in the front for an $80 bouquet.
Reviewed By:
SS
SS
May 7, 2016
Not what I ordered .... Very disappointed ... Will not use this florist again....very special day that I was trying to do something special to honor my mother since I could not be with her .... Roses look old and arrangement looks very skimpy for price ..
Responded To By:
George Clements / Owner
George Clements / Owner
May 7, 2016
We upgraded to a larger container than the tea cup originally ordered. roses are not old. your mother received a larger and nicer design than originally ordered. we had several customers who ordere... More
We upgraded to a larger container than the tea cup originally ordered. roses are not old. your mother received a larger and nicer design than originally ordered. we had several customers who ordered the same item and picked up in the store who were delighted with the same design. You should still call your Mother tomorrow.
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Reviewed By:
Robin Hamilton
Robin Hamilton
May 6, 2016
In the picture and another arrangement that I have seen in person, miniature roses were used. I think considering the size of the container, it looks disproportionate. The advertised picture is much more attractive. I am somewhat disappointed.
Reviewed By:
Kathy Murray
Kathy Murray
Apr 30, 2016
I think the arrangement looks messy and not as professional as the photo. Where are the extra flowers I get for having to pay an out of area delivery charge when the delivery is in Roanoke County? This is the second time I have been let by flowers sent to
Responded To By:
Apr 30, 2016
I have canceled your order. A credit card refund will be issued later today.
Reviewed By:
Serena Tolbert
Serena Tolbert
Apr 24, 2016
We had asked for white carnations with the lime green flowers for the background
Reviewed By:
D. Weatherford
D. Weatherford
Apr 13, 2016
Lovely flowers but too highly priced compared too other competitors. This arrangement should have had roses added in for the cost. very disappointed. I will shop oline florist next time.
Responded To By:
Apr 13, 2016
I'm very sorry to hear that you were disappointed in your floral gift. It truly was a beautiful vase filled with longer lasting flowers as you requested. The arrangement was approximately 19"... More
I'm very sorry to hear that you were disappointed in your floral gift. It truly was a beautiful vase filled with longer lasting flowers as you requested. The arrangement was approximately 19" tall x 18" wide and very full.
Should you choose to shop online for your next floral order, please be aware that the "online florists" are usually individuals at a call center and are not true florists. They offer prices on items that most reputable florists cannot recreate and then charge you $15-$20 just to take the order, none of which the florist making your gift ever sees.
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Should you choose to shop online for your next floral order, please be aware that the "online florists" are usually individuals at a call center and are not true florists. They offer prices on items that most reputable florists cannot recreate and then charge you $15-$20 just to take the order, none of which the florist making your gift ever sees.
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Reviewed By:
Billy Morgan
Billy Morgan
Apr 10, 2016
They were very pretty for 2days then they looked like they were 2weeks old. Dissapointted
Responded To By:
Apr 11, 2016
Mr. Morgan,
Per our conversation, we will get another rose arrangement to your wife today. We apologize for your disappointment and hope this will make up for it. Misty
Per our conversation, we will get another rose arrangement to your wife today. We apologize for your disappointment and hope this will make up for it. Misty
Reviewed By:
H. Peters
H. Peters
Mar 25, 2016
The arrangement delivered was not as full as the one in this picture. This is the first time in 25 years that I have been disappointed in your product.
Reviewed By:
Cynthia Haskins
Cynthia Haskins
Mar 22, 2016
requested spring flower mix
Reviewed By:
Kathy Jo Padgett
Kathy Jo Padgett
Mar 13, 2016
The flowers were nice but not all in $62 nice...disappointed in the arrangements size. Not what I pictured from the description....lesson learned...see it before you buy it. The young man was very nice though.
Responded To By:
George Clements / Owner
George Clements / Owner
Mar 14, 2016
Kathy, I looked into your order. arrangement 49.95 delivery 9.95 sales tax 2.65. - Did you see the arrangement in person or only the digital image?
George
George
Reviewed By:
Erin
Erin
Jan 19, 2016
Just OK...they look like funeral flowers. Not really what I was looking for.
Responded To By:
George Clements / Owner
George Clements / Owner
Jan 19, 2016
Erin, I apologize that we did not send a new image of the redesigned sympathy piece. I miscommunication between employees allowed item to be loaded for delivery before image was processed. I do bel... More
Erin, I apologize that we did not send a new image of the redesigned sympathy piece. I miscommunication between employees allowed item to be loaded for delivery before image was processed. I do believe we were able to correct the design to something more to your liking and mine. thank you
George
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George
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Reviewed By:
Cynthia Forrest
Cynthia Forrest
Dec 11, 2015
Not satisfied with appearance.
Responded To By:
Dec 11, 2015
Ms. Forrest, per our telephone conversation. I can assure you that the plant was fresh and very healthy. I look forward to speaking with you again, to get a better understanding of your expectations.
Misty Sprague
Misty Sprague
Reviewed By:
Kathy Murray
Kathy Murray
Nov 25, 2015
Sorry, but this doesn't look as if it was upgraded. Also, I was charged an 'out of area' charge, but my uncle lives in Roanoke County. I have had your flowers delivered there in the past and wasn't charged this fee. I usually love your arrangements, but t
Responded To By:
Nov 25, 2015
Ms. Murray, I'm sorry that the picture does not reflect the true beauty of your floral gift. The Design Manager & both double checked the value & it was made to the upgraded value. While ... More
Ms. Murray, I'm sorry that the picture does not reflect the true beauty of your floral gift. The Design Manager & both double checked the value & it was made to the upgraded value. While your uncle may live in Roanoke County, his physical address is still listed as Boones Mill, VA 24065. We only deliver to a very small section of Boones Mill & the computer automatically generates an "out of area" fee for the zip code..........Misty
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Reviewed By:
Heather
Heather
Nov 25, 2015
The color palete is completly off from online picture and discription. Disappointed. Your special someone is sure to fall in love with this fabulous fall bouquet, featuring lush roses and warm autumn blooms in a sparkling bronze mirrored glass cube.
Responded To By:
Nov 25, 2015
Heather, I wanted you to know that I did have the designer redo your arrangement & you should have received another picture by now. Per my message, we substitute a soft yellow rose for the creamy peach (which we are sold out of).
Misty
Misty
Reviewed By:
Rolf
Rolf
Nov 24, 2015
VERY small bouquet for a very LARGE price.
Reviewed By:
Peter Constance
Peter Constance
Nov 19, 2015
I'm disappointed.... That does not look like a $140 flower arrangement.... It's drab, and sparse.
Responded To By:
Nov 19, 2015
Mr. Constance,
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some ... More
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some ... More
Mr. Constance,
I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some brighter colors. When the new arrangement is made, you will receive another picture.
Misty Sprague
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I'm very sorry that you were disappointed with your floral gift. The arrangement has not gone out yet and I am having a different designer remake the arrangement using some brighter colors. When the new arrangement is made, you will receive another picture.
Misty Sprague
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Reviewed By:
AMG
AMG
Nov 10, 2015
While I do like the flowers, I paid over 70 dollars for that. It is much smaller than the photo, and seems to have a lot less roses-- the picture online showed 7. I understand that they are not going to look exactly like the photo, but I think good custom
Responded To By:
Nov 10, 2015
Dear AMG, first let me say that I'm sorry you were disappointed in your floral gift. I was able to pull the arrangement before it went out for delivery. The Design Manager is working on making your gift more acceptable to you. Please look forward to seeing a new picture very soon! Misty
Reviewed By:
Betty Lawson
Betty Lawson
Nov 5, 2015
Great service. Marginal value.
Reviewed By:
Jennifer Benson
Jennifer Benson
Oct 26, 2015
I ordered these flowers late notice 3 hours before needing them delivered. I spoke to Misty who was very helpful at placing the order. I ASKED FOR SPECIFICS. I asked for Notre Dame colors blue/ green gold. We discussed in detail. I menrioned no yellow onl
Responded To By:
Oct 26, 2015
Ms. Benson,
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our... More
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our... More
Ms. Benson,
I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our designer truly did the best she could with the parameters you specified. As we discussed, yellow would have to be substituted for gold. You asked for blue flowers, and I explained there were none. For the picture, we placed a light behind the vase so that you could see the vase was actually blue with a navy bow.
Misty Sprague
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I'm sorry that we did not live up to your expectations. Yes you did ask for specifics and like we discussed not everything that you asked for is available in fresh flowers. Our designer truly did the best she could with the parameters you specified. As we discussed, yellow would have to be substituted for gold. You asked for blue flowers, and I explained there were none. For the picture, we placed a light behind the vase so that you could see the vase was actually blue with a navy bow.
Misty Sprague
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Reviewed By:
Franziska Shilling
Franziska Shilling
Sep 29, 2015
The flowers were ok, BUT,!!!!!!!! Costumer service was at his worst! The gentlemen who helped was rude inpatient,and had a hissifit!!!!! I don't think that's how u make business work!!! My husband walked out, I stayed cause I was tired and had to get flow
Responded To By:
Sep 29, 2015
Mrs. Shilling, I apologize that your experience with George's was anything but pleasant. The owner and the management team have been notified and we will be back in touch with you.
Misty Sprague
Misty Sprague
Reviewed By:
Cheri Burton
Cheri Burton
Sep 8, 2015
The flowers are lovely! Thank you so much for the picture and notification of their speedy delivery .
Responded To By:
Sep 8, 2015
Ms. Burton, Thank You for your floral gift order and wonderful comment. Sending the picture of your arrangement is something that we have implemented within the last few weeks. We are pleased to hear... More
Ms. Burton, Thank You for your floral gift order and wonderful comment. Sending the picture of your arrangement is something that we have implemented within the last few weeks. We are pleased to hear that our customers are happy with the new level of customer service. Thank you again for your floral order and we look forward to working with you in the future.
Misty Sprague
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Misty Sprague
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Reviewed By:
Pinotti
Pinotti
Sep 4, 2015
Looks ok but not what I really wanted. For $85..I would expect much nicer
Responded To By:
Sep 4, 2015
Ms. Pinotti, we are sorry that you are disappointed with your arrangement. According to the order, a seasonal vase arrangement was ordered for $70. Your floral gift was approximately 18" tall x 2... More
Ms. Pinotti, we are sorry that you are disappointed with your arrangement. According to the order, a seasonal vase arrangement was ordered for $70. Your floral gift was approximately 18" tall x 24" wide and the flowers were arranged to be viewed from all sides. After reviewing the order with the designer, the actual value of the gift is $72.25.
Misty Sprague
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Misty Sprague
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