House of Blooms, Sugar Land, TX - Customer Flower Reviews
Total reviews: 1561 reviews | Star Rating: 4.79
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All reviews are from verified House of Blooms customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Very disappointed. I asked for something dramatic and I get an arrangement that my grandmother could have made.
Have been ordering with House of Blooms and have been happy with their products and service. But the recent delivery of flowers was neither what was stated nor delivery time. Disappointed and not going back to them. When I checked about delayed delivery, the attitude of the person talking was casual as if that is the way it is, no big deal. Is it customer service?
The recipients name was misspelled on the order confirmation email. The card said something different than what I requested. I even provided a written sample of the note. I asked for No baby's breath There is no symmetry to the arrangement as it appears above. I can only assume that there are actually 12 roses there. I can never use or recommend this company again in good conscience. It was a terrible waste of my money. I give you 1 star for delivering them on the correct day.
Ordered a $150 arrangement for a funeral. I was surprised with what I was getting for that amt. of money. I called them and the owner gave me a $25 credit which I appreciated. Got to the funeral and 2 of the hydrangeas were wilting, needles to say be careful you understand what you are getting for you dollars. Disappointed....
thank you for doing such a great job
Not even close to what I ordered.
The spelling and typing of the card was horrible
Yikes, this looks really cheap! I hope it's bigger than it looks in this picture.
I paid over 100 dollars for the SMALLEST arrangement, and paid for the premium upgrade. This is absolutely ridiculous. Never ordering from here again. These flowers would cost 20 dollars max
A little disappointed, online it showed more roses on the Bouquet
Asked to have delivered by 1pm on Valentine's Day to my wife's school where she is a teacher in a delivery note. I called at 2pm and was told they were close to being delivered. Called again at 3pm and was told they were just finished and being placed on the truck. My wife's school closes at 3:30pm. They blamed the weather which was bad from 8-9am. When I had someone pick up the flowers from the store, HOB did not want to give me my shipping refund and offered me a $2 box of chocolates instead. Due to the dishonesty of the staff that day a five year tradition was ruined. Oh, and the flower quality was poor.
Delivered at 4:52p. 15 min after she left for the day. Bang up job. Zero stars if they would let me pick zero!
The flowers were fine. Your delivery service and customer service are the worst. I gave a 6 hour window to deliver and you couldn't manage that. I did it 3 weeks in advance. I called multiple times to confirm and was repeatedly transferred to other representatives and lied to about where my order was. I won't be using you again.
Thought it was going to look like Tuscan arrangement on Internet in a 6" glass bubble bowl. Not really what pat and I talked about. Yellow roses with orange lots 10-12 or more and lilies do not see any of that rose. No FILLER greenery was ever talked about. Not at all what I was expecting. Not worthy of a star. Pls look at arrangement you advertise on internet and let me know if it looks like that one. We talked about leaving succulents out. That was only thing done that we talked about not worthy of a star. Do not think I got my money worth. I am a knowledgeable flower person and as you can read I am very disappointed. Looks like arrangement from any florist. I will be In Sugarland on Friday if time permits I will visit your shop. Melody parsonsParsons
The ultimate FAIL from HOB. I expect an upgrade when paying for one. The arrangement I viewed looked nothing like the one on your website. You should be ashamed to send this type of arrangement to anyone. This was a birthday greeting and HOB let me down 100 percent. I've paid for upgrades with you in the past and never bothered to look at what was being sent, now I question if my extra money was used for additional flowers or if it went into your pocket? What kind of trust do you expect to build with customers not living in Texas if this is the business practices you provided. Disappointing is an understatement.
What was sent doesn't look like what I ordered. It is not as pretty and I hate the bow.
It looks different than whats advertised. $250 worth of roses??? Is this picture correct? I do not want these delivered and would like a refund if this is the final product!
Ordered Peace Lilly Thursday morning for delivery to funeral home for viewing that took place Sunday evening. Plant not delivered for viewing, as promised when purchased. They failed to send a picture of plant or delivery confirmation as promised at time of order. They failed to respond to my emailed queries about the issue. I had to call them to try to find out whether the plant was delivered at all. Which they say it was, for the funeral service on Monday. The picture of the plant arrived today, a week after the plant was ordered, and only after my repeated emails and phone calls regarding my order. They offered me a partial refund. I can not recommend this florist and will not use them again.
Loved them the 1st day & the 2nd day. 3rd day they are dying! They look sad & well disappointing ... Sunni Holzapfel 512-970-8609 U.firstname.lastname@example.org
This arrangement is freaking ugly. When you do not know how to arrange flowers you use baby's breath. Your prices are way out of line. You deserve to be out of business. Disappointed 100%
I expect some color differentiation based on availability, but the color scheme is just off and not attractive. Description reads pinks and greens, but the flowers used are dark red and the berries are coral.
If I could leave negative 5 stars I would. I don't know what this is a picture of.. they never filled the order. Maybe fake pictures? They told me I could send flowers anonymously. Took my order and my money. The day they were supposed to deliver, they called me and said they couldn't without me giving my credit card ( I had already paid cash). When I asked why, she said that people always called wanting to know who sent them and she needed my card on file. I guess so they could tell who sent them, thus not being anonymous. I had driven 70 miles to this flower shop which was closest to the recipient. I never heard of a florist who wouldn't send flowers anonymously, but to tell me they would, take my money and then make me drive back to get my money back. This is a horrible way to conduct a business.
VERY DISAPPOINTED. THE FLOWERS SENT ON MY BEHALF WERE NOT AS PICTURED PER YOUR PICTURE ADVERTISIZED. FLOWERS WERE VERY FEW IN ARRANGEMENT NOT AS YOU PICTURED TO SELL. WILL NOT RECOMMEND YOU OR USE AGAIN.
Really!?! I placed my order on Nov 9 to be delivered to my daughter's work on her birthday on Nov 12 and it was delivered after 5pm. Very disappointing! I chose this florist because it's only blocks away from her work! Why?
I'm sorry, im just so disappointed. This doesn't look at all like what I ordered. The shades of dark red and pink just look bad next to the yellow. The website picture was so different.