House of Blooms, Sugar Land, TX - Customer Flower Reviews

16180 City Walk
Sugar Land, TX 77479
+1 (281) 242-1555
www.thehouseofblooms.com

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Total reviews: 4560 reviews | Star Rating: 4.83
5 Star ★★★★★
 
 
4,174
91.54%
4 Star ★★★★
 
 
191
4.19%
3 Star ★★★☆☆
 
 
84
1.84%
2 Star ★★☆☆☆
 
 
46
1.01%
1 Star ☆☆☆☆
 
 
65
1.43%
Real Customers, Real Reviews

All reviews are from verified House of Blooms customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

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Reviewed By:
Jonathan Fisher
Sep 1, 2022
This pic doesn't look anything like the one on your website. I know it can be slightly different but this is disappointing as it's not very vibrant. Some of the succulents look brown and wilting.
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Reviewed By:
Leah
Jul 1, 2022
I placed an order online and Carly called me right after I placed the order and said that two of the items in the arrangement were out of stock, but that they had similar flowers to make up for it. When they finished they sent me this picture and it looks nothing like the one online. I called back and asked Carly if they could do anything else to make it look like the picture online that was advertised and she said they would try to. I got a picture of the second attempt and it still didn't look like the advertised picture online. I called Carly back and told her that if it couldn't look similar to the picture then that I would prefer to have a refund. Carly forgot to put the phone on hold and proceeded to call me a “fucking bitch” and how she didn't understand what my problem was or why I said I wanted a refund if it didn't look like the advertised picture. I am so happy that she didn't mute the line because I refuse to give my money to support people like her.
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Reviewed By:
Michelle Sorrentino
Jun 10, 2022
It kind of looks like a hodgepodge. Would've liked something a little more elegant and all in one color combination
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Reviewed By:
Jenna vanlandingham
May 25, 2022
This doesn't really look like the online version and is kinda sad looking with the funeral leather leave which is known to be used for cheaper bouquets. Not a very cheerful birthday bouquet.
Responded To By:
Epic App / SWYS Page
May 25, 2022
Thank you for letting us know. An associate will be contacting you soon.
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Reviewed By:
JFisher
May 23, 2022
Very poor service. I requested a change in delivery date and although they promised it was done, they went ahead and delivered it anyway on the wrong date.
Responded To By:
Epic App / SWYS Page
May 23, 2022
Thank you for letting us know. An associate will be contacting you soon.
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Reviewed By:
Dylan Nguyen
May 21, 2022
Nothing like the picture I sent.
Responded To By:
Epic App / SWYS Page
May 21, 2022
We are sorry to hear this. An associate will be contacting you soon.
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Reviewed By:
Betty Lane
May 14, 2022
Very disappointed. I was told it would have roses, tulips, lilies and be compact. Disappointed for the money.
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Reviewed By:
Betty Ann Lane
May 11, 2022
I do not like the arrangement for what I paid for.
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Reviewed By:
Margie Hoffman
May 10, 2022
Thanks it's great and thanks for the picture
Responded To By:
Epic App / SWYS Page
May 16, 2022
Thank you for the kind words, Margie!
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Reviewed By:
Kelvin ha Tran
May 1, 2022
Flower not last long, die fast
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Reviewed By:
Tyler Johnson
Apr 30, 2022
Even she didn't like the arrangement
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Reviewed By:
Naeem Khandwalla
Apr 10, 2022
Normally I'm thrilled with the selection and presentation. This times I was disappointed in both. It was disheartening. The person I sent it for wasn't happy so what was the point.
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Reviewed By:
Amit Patel
Feb 14, 2022
I order from this location multiple times per year, judging from the pic, this is the worst arrangement I've ordered. I compared it to previous orders from my email and feel like the quality is missing. It's even missing the red bow.
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Reviewed By:
Sandi Parkey
Dec 18, 2021
Underwhelmed for the cost. Expected more “WOW”.
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Reviewed By:
Charlotte.
Nov 8, 2021
The flowers were dropping. 1 Star because they were delivered very timely.
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Reviewed By:
Peter Osborne
Oct 21, 2021
I am shocked by this version of what is displayed online! I feel it is very unsuitable for a sympathy arrangement without the other flowers and greenery that are shown in the picture and can't understand why you would make this so stark looking Nothing softens the daisies as it should. I also think it is very skimpy looking. Very dissatisfied and thought with your ratings you would do better work.
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Reviewed By:
Daniel Lowell
Aug 30, 2021
This is NOT what I ordered. I ordered the Premium Pink Meadow.
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Reviewed By:
Sue Behnfeldt
Aug 25, 2021
Looks great. I'm sure she will love it. Thanks very much.
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Reviewed By:
Steve Williams
Aug 3, 2021
Steve Williams 1-800 flowers was the worst decision I've ever made. I ordered a bucket of roses for my anniversary which was to be the coming Saturday they didn't show up. But we're delivered the following Saturday. It was a little can Not much bigger than a coffee can with about six little tiny rose buds in it that never Did Bloom are open. I will never ever ever use them again.
Responded To By:
Patrick Houck / Operator
Aug 10, 2021
Steve, we agree 1-800 flowers is not the best option when making an endearing sentiment. We are so glad you choose House of Blooms.
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Reviewed By:
Cindy Broussard
May 10, 2021
I am not pleased with this arrangement, it looks like it was purchased in a food market . I did say white roses, Blue hydrangeas and an Iris. The greenery is not pretty and it is just hanging about , I'm very disappointed !
Responded To By:
Patrick Houck / Operator
May 12, 2021
It is unfortunate this picture didn't capture the true form of your arrangement Mrs. Broussard. I know we are waiting for your requested flowers to come in and am hopeful we can meet your satisfaction in the near future.
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Reviewed By:
John Bergin
May 4, 2021
You sent me two photos. I sure hope this was not the one delivered to Vika, it looks like a funeral arrangement..
Responded To By:
Patrick Houck / Operator
May 11, 2021
Yes John slight human error and as mentioned in the email that was not one delivered.
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Reviewed By:
Kittye Mooring
Mar 29, 2021
Looks nothing like the photo online. Very upset that I spent $120+ for this. Will never recommend this place to anyone!!! False advertisement on the website.
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Reviewed By:
Clay Hoffman
Feb 16, 2021
I paid $50 for the arrangement and was told It was because it was roses. There were only 2 roses in that arrangement
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Reviewed By:
Stephanie
Dec 24, 2020
I had ordered Pink Meadow. This arrangement is very dark and not like what I had ordered. I realize you cannot get the exact same flowers as the website but the colors could have been more pink and “light”. I am very disappointed with this purchase.
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Reviewed By:
Abbie
Dec 15, 2020
I wanted it to be more festive for the holidays.
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