McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 65400 reviews | Star Rating: 4.68
5 Star ★★★★★
 
 
55,331
84.60%
4 Star ★★★★
 
 
4,392
6.72%
3 Star ★★★☆☆
 
 
2,268
3.47%
2 Star ★★☆☆☆
 
 
1,440
2.20%
1 Star ☆☆☆☆
 
 
1,969
3.01%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

☆☆☆☆
Reviewed By:
Mary Bolden
Apr 20, 2024
Very nice arrangement. . . 5 Star Rating. . .
Responded To By:
Tracy Mayes / Manager
Apr 20, 2024
Thank you Mary!
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Reviewed By:
Janella James
Apr 19, 2024
The arrangement in the photo is beautiful, however it is not at the funeral service/location I ordered it for. Very disappointed and expecting to be compensated.
Responded To By:
Tracy Mayes / Manager
Apr 19, 2024
If you give us a call we will be happy to help. 214-324-2481
Thank you Janella!
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Reviewed By:
Gene Payne
Apr 17, 2024
This looks nothing like the picture on your website.
Responded To By:
Tracy Mayes / Manager
Apr 17, 2024
Please give us a call back to discuss. 214-324-2481
Thank you Gene!
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Reviewed By:
Katherine Rader
Apr 16, 2024
Really disappointing for $65 I won't buy from them anymore
Responded To By:
Tracy Mayes / Manager
Apr 17, 2024
We apologize if you were not happy. We would have no problem fixing the arrangement when you picked it up all you need to do is let us know.
☆☆☆☆
Reviewed By:
Lois Smith
Apr 15, 2024
Not satisfied at all. The plant was placed in another pay and soil dump on it to fill the pot. Soil was loose and dry. Not firmly packed. Looked like an after thought.
Responded To By:
Lizbeth DeLaRosa / Sales
Apr 15, 2024
We value our customer's feedback, please contact our customer service team and we would be more than happy to make this order right for you. 214-324-2481
Thank you, Lois!
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Reviewed By:
Peggy Ford
Apr 9, 2024
I don't like the arrangement. It looks nothing like the picture I saw on your website yesterday. I am not a fan of whatever purple flower you incorporated into the arrangement.
Responded To By:
Tracy Mayes / Manager
Apr 9, 2024
We apologize that you are not happy with the arrangement. If you give our customer service team a call we will be happy to help. 214-324-2481 Thank you Peggy!
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Reviewed By:
Paul Radwanski
Mar 31, 2024
I was specific and went into detailmabout a corsage feature i wanted in the arrangement and paid extra for it. You did it last year without issue, but it was, apparently, missing this year
Responded To By:
Tracy Mayes / Manager
Apr 1, 2024
We apologize and I will have customer service give you a call. Thank you Paul!
☆☆☆☆
Reviewed By:
Staney Thomas
Mar 30, 2024
The roses were fine, but the greenery was old and wilting. I noticed this in the photo, and the recipient complained about it. I am looking for a partial refund on this order. Stan Thomas, 214-682-8660.
Responded To By:
Tracy Mayes / Manager
Apr 1, 2024
Our customer service team will call you to discuss. Thank you Stanley!
☆☆☆☆
Reviewed By:
Shelli Pannell
Mar 29, 2024
Order was supposed to be all tulips for $100 no filler
Responded To By:
Bruce McShan / President
Mar 29, 2024
If you give us a call we will discuss this with you. Thank you Shelli!
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Reviewed By:
Thuong-Mai Tran
Mar 25, 2024
Looks like butterfies were substituted for the birds and nest without our consent. We selected the arrangement specifically for the birds that was on the website display because symbolizes family since the Mother lost her son...will not order from here again!
Responded To By:
Tracy Mayes / Manager
Mar 26, 2024
We apologize and our customer service team will give you a call to discuss.
☆☆☆☆
Reviewed By:
James Jiang
Mar 22, 2024
This is not what I ordered. Totally different than the picture I saw when I place the order
Responded To By:
Tracy Mayes / Manager
Mar 22, 2024
We apologize James, We will make this right. Thank you for letting us know.
☆☆☆☆
Reviewed By:
Sandy Jennings
Mar 21, 2024
Really disappointed they look like they are wilted. Big gapping holes in arrangement. Not worth $500.
Responded To By:
Tracy Mayes / Manager
Mar 21, 2024
We apologize if you are not happy with the arrangement. I will have our customer service team give you a call to discuss. Thank you Sandy!
☆☆☆☆
Reviewed By:
Vickie Welborn
Mar 20, 2024
I am very upset!!! That is not what I ordered and not worth what I paid for it!!! Very very very disappointed
Responded To By:
Tracy Mayes / Manager
Mar 20, 2024
Our customer service team will give you a call to discuss. Thank you Vickie!
☆☆☆☆
Reviewed By:
Mary Kelly
Mar 15, 2024
I was not pleased with this plant and bow. Next time I will go online so I can see what the arrangement looks like. After talking with my daughter she agreed it was pretty tacky.
Responded To By:
Tracy Mayes / Manager
Mar 15, 2024
We apologize if you were not happy with the plant. If you give us a call back
at 214-324-2481 we will be happy to help. Thank you!
☆☆☆☆
Reviewed By:
KIKI LYONS
Mar 15, 2024
I have been a member of McShan Florist for over 20 + years and I must say you guys are getting outrageous with them prices. Now you guys charged me $91.00 dollars for this little plant here. I could have bought 3 plants at Krogers are Albertson etc. for the price you guys charged me. It was so small I could NOT beleive my eyes. So looks like I am going to start buying my own plants and deliverying them myself. Because I know it is inflation but my GOD this is high way robbery. You guys should be ashame of yourself for doing this to customers.
Responded To By:
Tracy Mayes / Manager
Mar 15, 2024
We apologize you feel that way. However Florist quality and Super market quality
are different. We cultivate relationships with quality vendors. Super markets are limited and do not provide the... More
We apologize you feel that way. However Florist quality and Super market quality
are different. We cultivate relationships with quality vendors. Super markets are limited and do not provide the same quality. However if you are not satisfied with your arrangement please call us and we will be happy to help. Thank you 214-324-2481
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☆☆☆☆
Reviewed By:
Shirley Green
Mar 9, 2024
The Sentiments of Serenity Spray delivered to Golden Gate Funeral Home today Friday, March 8, 2024, was NOT like the arrangement on the online picture. What was delivered was an arrangement with an abundance of greenery as the primary look with only the most minimal inclusion of white roses, white lilies and white carnations. The roses, lilies and carnations served as accents for the greenery rather than as the focus of the arrangement. What was delivered was not a presentation of the online description. Very disappointed. This is not what I ordered.
Responded To By:
Tracy Mayes / Manager
Mar 9, 2024
We apologize if you are not happy with the spray. If you give us a call at 214-324-2481 we will be happy to help. Thank you Shirley
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Reviewed By:
Amber Neu
Mar 8, 2024
This looks nothing like the picture of what I ordered.
Responded To By:
Tracy Mayes / Manager
Mar 8, 2024
We apologize that you are disappointed please know we strive to meet your satisfaction but at times we have to substitute flowers when items are not readily available. If you give us a call at 214-324-2481 we will be happy to help.
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Reviewed By:
Tanya Starnes
Mar 8, 2024
This does not look at all like the Sweetest Lavender Bouquet that was pictured at purchase!
Responded To By:
Tracy Mayes / Manager
Mar 8, 2024
We apologize that you are disappointed. If you give us a call at 214-324-2481 we will be happy to help.
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Reviewed By:
Lee Dewey
Mar 8, 2024
So very disappointed! Looks almost nothing like the picture presented online and I ordered the most expensive version of this arrangement! Online, this is SO MUCH whiter and with a different color vase, rather than just a bunch of green foliage with a few white flowers included. And this is for a family member's funeral! I've been a long time McShan customer, but I think McShan's is really slipping and losing their once stellar reputation with this kind of work.
Responded To By:
Tracy Mayes / Manager
Mar 8, 2024
We apologize if you are not happy with the arrangement. If you give our customer service team a call at 214-324-2481 we are happy to help. Thank you Lee
☆☆☆☆
Reviewed By:
Daryl Broughton
Mar 3, 2024
The flowers were too small for the price.
Responded To By:
Tracy Mayes / Manager
Mar 4, 2024
If you are not happy please give our customer service team a call at 214-324-2481 and we will be happy to help.
☆☆☆☆
Reviewed By:
Phyllis Leach
Mar 1, 2024
I specifically ordered 1 dozen red roses! This is a standard arrangement I saw on your website, not the custom “just roses” arrangement. There was symbolism to it being all roses. Disappointing!!
Responded To By:
Tracy Mayes / Manager
Mar 1, 2024
Phyllis, We are very sorry that you only wanted roses. However you ordered the premium roses and that's why we added the lilies. We tried to reach you. If you call our customer service team we will be happy to help. 214-324-2481 Thank you.
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Reviewed By:
terri stewman
Feb 29, 2024
this is not the bouquet i picked the one i picked had pink roses and pink lillies I did not want red anything.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 29, 2024
Looks like we have corrected this for you and sent a new picture.
Thank you Terri!
☆☆☆☆
Reviewed By:
Mica Powell
Feb 29, 2024
This is not what I ordered!!!
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 29, 2024
Looks like we are working on making this order right for you, let us know if there is anything you would like us to do. We are happy to help! 214-324-2481
Thank you Mica!
☆☆☆☆
Reviewed By:
Marjorie Aarant
Feb 27, 2024
This one is disappointing. You guys are always the best but this one has a grocery store vibe. The one picture online has a more modern vibe not just flower crammed in to a vase. I am so sorry to say this because in the past you have done amazing arrangements for me.
Responded To By:
Tracy Mayes / Manager
Feb 27, 2024
Ok we will get this back to design and get this fixed for you.
☆☆☆☆
Reviewed By:
BOL
Feb 26, 2024
The last name was misspelled. This plant was delivered with the misspelled last name.
Responded To By:
Tracy Mayes / Manager
Feb 27, 2024
I believe we changed the last name when we received your email requesting the change and to use your points. If there is anything else, please call us to discuss at 214-324-2481 Thank you.
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