McShan Florist, Dallas, TX - Customer Flower Reviews

Delivered wrong arrangement.

Hello, this is not the flower I thought I ordered. I wanted blue flowers, not a blue ribbon. I need to order a blue and white flower. Thanks.

It does not look like photo I thought I ordered from your menu , looks different strain of plant in your photo... Im disappointed at the moment

I just called. This is not what I requested and discussed in detail when in the order. I wanted a deeper darker colors more masculine looking arrangement. This is for the widow of my cousin who just passed away. I do not like this white and yellow at all. There was supposed to be Delphinium. Please call me and please do not send this.

Very disappointed for the amount of money I spent and it makes me look cheap to the person I sent the flowers to. If McShan wants to send more flowers N/C I can furnish an alternate address since the person I sent the flowers to has now retired!

My mom was disappointed in the arrangements . She wanted the roses to be closed so they would last longer. The arrangement was expensive for what I received . After 24 hours the flowers don't look fresh. She's been a customer of yours for over 30 years. This is the first time she's been disappointed.

Didn't get the plant

No! I don't like it at all, because this is not what I paid for. If this is the bouquet you delivered to my mother I am extremely disappointed and infuriated. This does not look anything like the one I paid almost $200.00 for…I could have gotten this for $20 at Fiesta, are you kidding me??!!! Baby breath?!! Where is that in the original picture??? I'm so mad if this is what she got for Mother's Day ! 😡🤬 you owe me a refund or an original bouquet to her, the one that I paid for. I don't even want to give you as single star… if this is the case. I need to speak to someone immediately !

The flowers and vase look great. Now why I got a “get well soon” balloon instead of “happy Mother's Day balloon” is confusing to me I'm not sure where the breakdown in communication was because those are 2 totally different feelings that are created. I was asked if I would like to add a “Mother's Day” balloon ? I said yes ? So how does that turn into a get well soon balloon ? Smh.

My order never showed up. This is a complete scam.

This is not what we ordered at all. Would you please send the selected arrangement

Why are you asking for a rating of your services when you have not even made the delivery as of 9:41am 5/9/2026. I asked my wife if she had received her so called surprise delevery, which she looked up your email to me about the rating of your services. I will remember this screw-up by you and re-think any future orders!

I'm sorry, but this is not what I ordered from the online picture. There are significantly less flowers. The color range is not there at all. I have used y'all for several years and I am very disappointed. I am very upset.

I would not have selected a floral arrangement with black/dark green thistles for anyone I love. Mother's Day flowers should be cheerful. Glad you sent a photo.

Thanks for admitting that the wrong arrangement was created and willingness to replace it with the right one. This matches arrangement I ordered. I am still considering this a low rating for the replacement inconvenience and disturbance of my grieving family.

This does not look like the bouquet thatI ordered It is missing the heart that states Someone Heaven Heart I paid for deluxe. so I would expect it to be the same as the image on the site.

Beyond disappointed

Hmmm not worth the $160, at all. There are NO ROSES in the arrangement like the picture I ordered from your site. Very disappointing.

It looks sick.

The roses arrangement is very nice. I am very unhappy with the flowers I paid $75 because it is so small. It is a total ripoff. I would never recommend your company to anyone. I will definitely tell people how you ripoff your customer.

Awfu, Nothing like the photo of what I ordered. Substituted flowers weren't even the color scheme of the original order. Embarassing to send to a friend.

Did not receive

I have always used y'all since you first opened as I grew up In the Casa Linda area. For tge first time I am disappointed. I said no red or gold. Pink ,blue and purple with maybe touch of yellow. yellow. Smallest had RedRises. I said no roses as they wilt faster and never open. I have kut seen the largest yet. But so far gir first time. I hope the $100 arrangement is more what i wanted. If you look at previous orders I have requested the same. I am very disappointed. Very expensive. With me out of town I wanted Special Easter flowers. Also as well as two roses I hated the Nig atrusive sunflower. Not an Easter type arrangement. Always pleased I will see the larger ones and let you know. I am very upset. Not Easter looking. Too much yellow. I said pink and blue and purple with maybe touch of”touch of yellow”. I wanted pastels as always. First time my expectations were not followed. I am not happy. Especially gir Easter. No red or gold and I hated the sunflower. Not at all what I wanted for Easter. Maybe ithers like thise Nig ygly sunflowers but not gir Easter. I asked specifically for pastels evened named the colors. Very unhappy this first time but already delivered and paid

That's not what I ordered. I ordered yellow roses not pink. Confused?

I don't appreciate being told that you couldn't get any lavender from supplier. Nowyou say we found some that looks like the ones delivered on Thursday. This again isn't the quality of service expected.