McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 71711 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
61,114
85.22%
4 Star ★★★★
 
 
4,595
6.41%
3 Star ★★★☆☆
 
 
2,405
3.35%
2 Star ★★☆☆☆
 
 
1,519
2.12%
1 Star ☆☆☆☆
 
 
2,079
2.90%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Rebecca
Sep 15, 2025
Flowers look wilted. No color. It was for twin boys
★★★★
Reviewed By:
Christopher Lee
Sep 13, 2025
Not the excitement I got from your website when ordering. Order looks dull and dreary. No life in the flowers.
Responded To By:
Tracy Mayes / Manager
Sep 13, 2025
We sincerely apologize that the image you received does not accurately reflect the beauty and vibrancy of the floral arrangement. We understand your disappointment and want to assure you that we are t... More
We sincerely apologize that the image you received does not accurately reflect the beauty and vibrancy of the floral arrangement. We understand your disappointment and want to assure you that we are taking your feedback seriously. We are actively working to improve our photo quality and will resend a clearer, more representative image shortly.
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★★★★
Reviewed By:
Vickie Harrison
Sep 5, 2025
Hate them!!!! Wanted a sweet feminine arrangement and made it clear to Tracy!!!!!!! Deliver another one tomorrow. Horribly unacceptable!!! $180?? How could you?? Where are my 6 sweet roses?????????!?!
Responded To By:
Tracy Mayes / Manager
Sep 9, 2025
Please accept our sincerest apologies that the floral arrangement did not meet your expectations. We understand your disappointment and are taking steps to ensure your specific requests are met.
More
Please accept our sincerest apologies that the floral arrangement did not meet your expectations. We understand your disappointment and are taking steps to ensure your specific requests are met.
Upon review, we acknowledge that the replacement arrangement also fell short of the desired outcome. We would be grateful for the opportunity to personally address this matter. Please do not hesitate to contact me, and I will be happy to assist in any way possible.
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★★★★
Reviewed By:
Colton luciano
Sep 4, 2025
Definitely poorly made for a $150 large bouquet! Outta get atleast a 60 dollar refund. Only thing large is the vase
Responded To By:
Tracy Mayes / Manager
Sep 4, 2025
Colton, we apologize you are not pleased with the arrangement. Our customer service department will give you a call to discuss and make this right for you. We value your business and want to ensure your satisfaction. We will work with you to find a suitable resolution.
★★★★
Reviewed By:
Jennifer Stubbs for R. Viola-Sams
Aug 30, 2025
This is not even close to what was ordered. I ordered a garden arrangement with lots of greenery and white flowers. I specified no vase and NO PINK. This is so wrong!
Responded To By:
Tracy Mayes / Manager
Aug 30, 2025
Ms. Stubbs, please accept our sincerest apologies; an incorrect image was inadvertently submitted. The accurate image has been transmitted to your email address. We are taking steps to ensure this does not happen again and appreciate your understanding.
★★★★
Reviewed By:
Bettie Anderson
Aug 24, 2025
Thanks The flowers were beautiful.
Responded To By:
Tracy Mayes / Manager
Aug 25, 2025
Bettie, we are glad you liked the flowers. We appreciate your feedback.
★★★★
Reviewed By:
Paige and Bob Russey
Aug 23, 2025
The one Star is for communication. We were so disappointed when we saw this picture, but fortunately, this is not the arrangement that was delivered to my sister‘s memorial service today instead, it is a beautiful spring, summer flower arrangement with purples and pinks and yellows – – exactly what I was hoping for. So thank you for delivering what we ordered but please try to get your communication straightened out so you don't freak anybody else out with the wrong picture. I would be delighted to send you a photograph of the actual arrangement that arrived at Ventana for her service. If you'll send me an email directly, I can respond with the photo.
Responded To By:
Tracy Mayes / Manager
Aug 25, 2025
Paige, we truly apologize for sending the wrong picture. We are so glad you received the beautiful arrangement you ordered and that it brought joy to your sister's memorial service. We understand the initial disappointment and are taking steps to prevent this from happening again.
★★★★
Reviewed By:
Cindy Mendoza
Aug 16, 2025
This is so disappointing! These flowers in a vase would have maybe been $40 in the floral department of Albertsons! Before the delivery charges and tax, I paid $138 for this tiny bouquet. I won't ever use McShan again which is a shame because they have been my go to Dallas florist for probably 40 years. I'm actually embarrassed that this is being sent to my niece.
Responded To By:
Tracy Mayes / Manager
Aug 16, 2025
We are very sorry to hear you are unhappy with your recent order. Our customer service representative will reach out to you shortly to discuss this further. We want to ensure your satisfaction and are happy to assist in any way possible.
★★★★
Reviewed By:
Donald Pike
Aug 12, 2025
Doesn't look like what I ordered, not impressed
Responded To By:
Tracy Mayes / Manager
Aug 12, 2025
We apologize you were not happy with the arrangement. We did create a new one, and We hope it works better for you. If you have any concerns, please give us a call back; we are always happy to help.
★★★★
Reviewed By:
Sharon Heedley
Aug 11, 2025
The recipient has not as of this writing has not received the fruit basket; however, he did receive a text today, 8/11, asking about a flower arrangement.
Responded To By:
Tracy Mayes / Manager
Aug 11, 2025
The fruit basket is going out in just a few minutes for delivery. If you have any questions, please give me a call. I'm always happy to help.
★★★★
Reviewed By:
Darryl Green
Aug 11, 2025
I never received this order ..
Responded To By:
Tracy Mayes / Manager
Aug 11, 2025
We apologize that you did not receive the fruit basket, however, it is going back out today. If there are any issues, please give us a call; we are always happy to help.
★★★★
Reviewed By:
Denise James
Aug 8, 2025
They arrived beautiful but there was a couple of flowers flimsy, but the next day the arrangement started looking horrible, water was in the arrangement when received, received a call from your establishment to add more but very little was needed, today Fri 8/8 the arrangement is horrible, do I think the sender should be refunded half of money, definitely. I've received Sam's flowers that cost less than your and they lasted atleast 5 days, very disappointed
Responded To By:
Tracy Mayes / Manager
Aug 8, 2025
We are very sorry to hear that the flowers did not meet your expectations and did not last as long as they should have. To make things right, we are preparing a completely fresh and beautiful arrangem... More
We are very sorry to hear that the flowers did not meet your expectations and did not last as long as they should have. To make things right, we are preparing a completely fresh and beautiful arrangement for you and we guarantee it will be delivered to your door this afternoon, sometime after 2 PM. We understand your disappointment, and we want to ensure your satisfaction. Please do not hesitate to contact us if you have any further concerns or if there is anything else we can do to assist you. We are always here to help and appreciate your business.
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★★★★
Reviewed By:
Sue Aills
Aug 2, 2025
I have been a loyal customer of McShans for over 40 years. This is an embarrassment and disappointment of an arrangement for $110.+. I realize that live flowers are not inexpensive however the filler and baby breath is not McShans standards of excellence of my past experiences.
Responded To By:
Tracy Mayes / Manager
Aug 2, 2025
Sue, we are so incredibly sorry to hear that the arrangement you received fell short of your expectations, especially considering your many years as a loyal customer of McShans. We understand your dis... More
Sue, we are so incredibly sorry to hear that the arrangement you received fell short of your expectations, especially considering your many years as a loyal customer of McShans. We understand your disappointment, and we sincerely apologize for the subpar quality of the filler and baby's breath in this particular arrangement, which clearly does not reflect the standards of excellence we strive for. One of our customer service representatives will reach out to you personally to discuss this matter further and explore possible solutions.
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★★★★
Reviewed By:
Larry Morrow
Jul 23, 2025
I ve done business with Mcshan for over 40 years. This is the most unimpressive 100 bucks I ve ever spent. How many 85 th birthdays do you see?
Responded To By:
Tracy Mayes / Manager
Jul 23, 2025
Larry we appreciate your loyalty to McShan Florist
★★★★
Reviewed By:
Bonnie Raffo
Jul 8, 2025
Did not receive.
Responded To By:
Tracy Mayes / Manager
Jul 8, 2025
We apologize, however, we will need a gate code. Please call us at 214-324-2481
★★★★
Reviewed By:
Rita Juarez
Jul 7, 2025
Remove the fern
Responded To By:
Tracy Mayes / Manager
Jul 8, 2025
Thank you, Rita, for letting us know what you like about the arrangement. We appreciate the compliments, and want to remind you that if there's anything more we can do, we're at your service.
★★★★
Reviewed By:
S r McCracken
Jul 6, 2025
Very disappointed that they were not delivered as promised.
★★★★
Reviewed By:
Charlotte Whitney
Jun 27, 2025
Looks like something you could pick up at the grocery store. So disappointed !!
Responded To By:
Lizbeth DeLaRosa / Sales
Jun 28, 2025
This 1-star rating is really important, and the feedback is taken seriously.
Please contact the customer support team at 214-324-2481 or by email at customerservice@mcshan.com. The commitment is to address concerns promptly and find the best solution for you, Charlotte. Thank you!
★★★★
Reviewed By:
Caroline Simpson
May 23, 2025
Wrong. Not our liners, Delvery on Friday.
Responded To By:
Tracy Mayes / Manager
May 23, 2025
Caroline, we apologize for the wrong liners and incorrect delivery, and we are already working to get this corrected.
★★★★
Reviewed By:
Amanda Williams
May 23, 2025
I am usually so happy with my purchase but this was a let down. This appeared to be larger online than what my mom received for birthday. This was way too small for the asking price. Not what I expected at all.
Responded To By:
Tracy Mayes / Manager
May 23, 2025
Amanda, if you are not happy with your recent purchase, please give us a call. We are always here to help. Please reach out to us so that we can make this right for you.
★★★★
Reviewed By:
Walter Evarts
May 20, 2025
Flowers were o.k. But three days late.
Responded To By:
Tracy Mayes / Manager
May 20, 2025
We sincerely apologize that we were unable to deliver the flowers to the recipient. I understand that you are upset and that we missed the birthday celebration. I can assure you that we tried our best... More
We sincerely apologize that we were unable to deliver the flowers to the recipient. I understand that you are upset and that we missed the birthday celebration. I can assure you that we tried our best to deliver the flowers. However, nobody was at the address, and the voicemail was full, so we couldn’t get a hold of the recipient. I sincerely hope that the birthday celebration was not ruined.
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★★★★
Reviewed By:
Carmen White
May 20, 2025
The arrangement was too eclectic and an inappropriate color scheme for a new baby occasion.
Responded To By:
Tracy Mayes / Manager
May 20, 2025
We offer many arrangements that are beautiful and suitable for new babies. However, we delivered to you what you ordered. If you are not happy, please call us.
★★★★
Reviewed By:
Noel Hoover
May 19, 2025
Flower arrangement is very small and disappointing for the price.
Responded To By:
Tracy Mayes / Manager
May 19, 2025
I don’t think the photo does this flower arrangement justice. The size and the premium flowers make it a really nice arrangement, and it’s a good value. If you're still not happy with it, please give us a call. We’re always here to help.
★★★★
Reviewed By:
Lynn Reagan
May 19, 2025
I saw the flowers and they were beautiful but I was disappointed in the size, how small the arrangement was for $150.00. I would of done better by pickup up an arrangement at Allbertson and delivering it myself. Thanks for sending the photo and email. Lynn
Responded To By:
Tracy Mayes / Manager
May 19, 2025
Lynn, I am sorry you were disappointed with the size of the arrangement for the price. Each flower in an arrangement is set at a different price. We could create something taller with some of our non ... More
Lynn, I am sorry you were disappointed with the size of the arrangement for the price. Each flower in an arrangement is set at a different price. We could create something taller with some of our non premium flowers that might have been a better showing for the price. Please give us a call we are always happy to help.
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★★★★
Reviewed By:
Diane Dirks
May 17, 2025
Nothing like the picture
Responded To By:
Tracy Mayes / Manager
May 19, 2025
I'm sorry you're unhappy with your service. I reviewed your feedback and understand your frustration, and apologize that you had to wait a long time for a response. If you have any questions or concerns, feel free to contact me directly. Thank you.
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