McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72482 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,818
|
85.29% |
| 4 Star ★★★★☆ |
4,622
|
6.38% |
| 3 Star ★★★☆☆ |
2,423
|
3.34% |
| 2 Star ★★☆☆☆ |
1,526
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,093
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Marcia Pulliam
Marcia Pulliam
Oct 24, 2025
This does not look like the flowers I ordered. It's supposed to be in a white basket with more white flowers. This one has to much greenery and doesn't appear to be in a white basket.
Reviewed By:
Monica Clark
Monica Clark
Oct 23, 2025
The arrangement was beautiful. However after 3 days the roses started turning dark. They looked aweful. I am very disappointed in the quality of the flowers.
Reviewed By:
Ann Horner
Ann Horner
Oct 16, 2025
This flower arrangement is awful! It is not at all like the picture of what I ordered on Teleflora. I am embarrassed my friend received the above dreary ugly arrangement. I will be calling you to send another arrangement like this one I ordered! Especially for the money I spent!! https://www.teleflora.com/bouquet/telefloras-modern-copper-centerpiece?prodID=P_T25T100A
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Oct 28, 2025
We are so sorry this arrangement did not meet your expectations.
We appreciate you letting us take care of this for you and making it right. Thank you, Ann.
We appreciate you letting us take care of this for you and making it right. Thank you, Ann.
Reviewed By:
Michael J. Owen
Michael J. Owen
Oct 14, 2025
This looks great !! Thank you. 5 stars 🌟
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 15, 2025
Thank you, Michael, we appreciate the 5-star review! We're glad you are happy with your purchase.
Reviewed By:
DCBC
DCBC
Oct 13, 2025
Pretty but unfortunately the container was too small and not stable. We have these displayed in our church and the arrangement fell over several times. It would have been better to have a larger container with more stability. Also some of the flowers looked as if they were several days old and drooping.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 14, 2025
We are sorry that the container was too small for the arrangement and caused it to be unstable. We will make sure this does not happen again. Please give us a call to discuss
Reviewed By:
Garrett Mize
Garrett Mize
Oct 6, 2025
This photo does not adequately match your example on the website. Your website includes multiple Lillies. Baby's breath is an insufficient substitution for appropriate accent flowers as described in the website. Additionally, I selected a premium arrangement. It is not clear to me what qualifies this as premium versus classic.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 7, 2025
We regret the error and extend our apologies. A customer service representative will contact you to discuss this matter further and to reach a satisfactory resolution.
Reviewed By:
Robynne
Robynne
Oct 3, 2025
Although the flowers were beautiful, the driver was so nasty and rude. Not to mention, while delivering to a government facility. He was even heard arguing with security. Would NOT recommend this florist, unfortunately. And that is not due to the florist, however, due to the people the florist employs as delivery drivers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 3, 2025
We are deeply sorry that our driver's conduct resulted in a negative experience. We are addressing this matter with him immediately and will take measures to prevent similar incidents from occurr... More
We are deeply sorry that our driver's conduct resulted in a negative experience. We are addressing this matter with him immediately and will take measures to prevent similar incidents from occurring in the future. We value your business and sincerely apologize for any inconvenience caused. We are pleased you found the flowers to be to your liking.
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Reviewed By:
Stephanie
Stephanie
Oct 1, 2025
Flowers would have been lovely if they had been delivered the day they were supposed to be here. If you're going to 1. Attempt delivery 2. Not leave them on porch if you don't get an answer and 3. Refuse to redeliver that same day, you are not providing a good service to your customers. If that's the way you handle your business maybe you should think about calling in advance of the delivery. I was out of town the following two days so by the time yall redlivered on Monday the arrangement was no longer fresh. Your arrangements normally last quite a while after delivery but at this point I've only been in possession of the arrangement for 2 days and flowers are already dying. Very disappointed.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 1, 2025
We regret any dissatisfaction regarding the delivery. While we made an attempt, there was no one present. Due to other scheduled deliveries, we were instructed to redeliver the arrangement on Monday. If the flowers are not in satisfactory condition, we would be pleased to assist you; please contact
Reviewed By:
Cynthia A Hodges
Cynthia A Hodges
Sep 27, 2025
This is Not what I wanted. Where are the Red Flowers?
Responded To By:
Bruce McShan / President
Bruce McShan / President
Sep 27, 2025
Cynthia, we understand your disappointment. We are working to correct the flower color issue and will send an updated picture as soon as the changes are complete.
Reviewed By:
Gretchen Wright
Gretchen Wright
Sep 26, 2025
I think these are going to be sent so thus definitely ruined the surprise. Not impressed
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 26, 2025
We are so sorry to hear that the delivery ruined the surprise. We understand your disappointment, and we sincerely apologize for this error. To make things right, we would like to offer you our assistance. Please let us know how we can best compensate for this issue and ensure your satisfaction.
Reviewed By:
Ray Allison
Ray Allison
Sep 25, 2025
I upgraded the six roses due to the picture but I had to call. I see only one tulip not two was added. The arrangement is not what I expected
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 25, 2025
Mr. Allison, the lilies are present in the arrangement; however, the blooms are currently unopened but will unfurl in time. Should you remain unsatisfied, please do not hesitate to contact us; we are always available to assist.
Reviewed By:
Janie Crisler
Janie Crisler
Sep 16, 2025
I was expecting it to be a little larger than that for $125
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 16, 2025
Thank you, Janie, for the 5-star review. I feel the picture doesn't do this arrangement justice; however, if you are not fully satisfied, please give us a call. We are always happy to help.
Reviewed By:
Christopher Lee
Christopher Lee
Sep 13, 2025
Not the excitement I got from your website when ordering. Order looks dull and dreary. No life in the flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 13, 2025
We sincerely apologize that the image you received does not accurately reflect the beauty and vibrancy of the floral arrangement. We understand your disappointment and want to assure you that we are t... More
We sincerely apologize that the image you received does not accurately reflect the beauty and vibrancy of the floral arrangement. We understand your disappointment and want to assure you that we are taking your feedback seriously. We are actively working to improve our photo quality and will resend a clearer, more representative image shortly.
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Reviewed By:
Vickie Harrison
Vickie Harrison
Sep 5, 2025
Hate them!!!! Wanted a sweet feminine arrangement and made it clear to Tracy!!!!!!! Deliver another one tomorrow. Horribly unacceptable!!! $180?? How could you?? Where are my 6 sweet roses?????????!?!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 9, 2025
Please accept our sincerest apologies that the floral arrangement did not meet your expectations. We understand your disappointment and are taking steps to ensure your specific requests are met.
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Please accept our sincerest apologies that the floral arrangement did not meet your expectations. We understand your disappointment and are taking steps to ensure your specific requests are met.
Upon review, we acknowledge that the replacement arrangement also fell short of the desired outcome. We would be grateful for the opportunity to personally address this matter. Please do not hesitate to contact me, and I will be happy to assist in any way possible.
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Upon review, we acknowledge that the replacement arrangement also fell short of the desired outcome. We would be grateful for the opportunity to personally address this matter. Please do not hesitate to contact me, and I will be happy to assist in any way possible.
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Reviewed By:
Colton luciano
Colton luciano
Sep 4, 2025
Definitely poorly made for a $150 large bouquet! Outta get atleast a 60 dollar refund. Only thing large is the vase
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 4, 2025
Colton, we apologize you are not pleased with the arrangement. Our customer service department will give you a call to discuss and make this right for you. We value your business and want to ensure your satisfaction. We will work with you to find a suitable resolution.
Reviewed By:
Jennifer Stubbs for R. Viola-Sams
Jennifer Stubbs for R. Viola-Sams
Aug 30, 2025
This is not even close to what was ordered. I ordered a garden arrangement with lots of greenery and white flowers. I specified no vase and NO PINK. This is so wrong!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 30, 2025
Ms. Stubbs, please accept our sincerest apologies; an incorrect image was inadvertently submitted. The accurate image has been transmitted to your email address. We are taking steps to ensure this does not happen again and appreciate your understanding.
Reviewed By:
Bettie Anderson
Bettie Anderson
Aug 24, 2025
Thanks The flowers were beautiful.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 25, 2025
Bettie, we are glad you liked the flowers. We appreciate your feedback.
Reviewed By:
Paige and Bob Russey
Paige and Bob Russey
Aug 23, 2025
The one Star is for communication. We were so disappointed when we saw this picture, but fortunately, this is not the arrangement that was delivered to my sister‘s memorial service today instead, it is a beautiful spring, summer flower arrangement with purples and pinks and yellows – – exactly what I was hoping for. So thank you for delivering what we ordered but please try to get your communication straightened out so you don't freak anybody else out with the wrong picture. I would be delighted to send you a photograph of the actual arrangement that arrived at Ventana for her service. If you'll send me an email directly, I can respond with the photo.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 25, 2025
Paige, we truly apologize for sending the wrong picture. We are so glad you received the beautiful arrangement you ordered and that it brought joy to your sister's memorial service. We understand the initial disappointment and are taking steps to prevent this from happening again.
Reviewed By:
Cindy Mendoza
Cindy Mendoza
Aug 16, 2025
This is so disappointing! These flowers in a vase would have maybe been $40 in the floral department of Albertsons! Before the delivery charges and tax, I paid $138 for this tiny bouquet. I won't ever use McShan again which is a shame because they have been my go to Dallas florist for probably 40 years. I'm actually embarrassed that this is being sent to my niece.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 16, 2025
We are very sorry to hear you are unhappy with your recent order. Our customer service representative will reach out to you shortly to discuss this further. We want to ensure your satisfaction and are happy to assist in any way possible.
Reviewed By:
Donald Pike
Donald Pike
Aug 12, 2025
Doesn't look like what I ordered, not impressed
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 12, 2025
We apologize you were not happy with the arrangement. We did create a new one, and We hope it works better for you. If you have any concerns, please give us a call back; we are always happy to help.
Reviewed By:
Sharon Heedley
Sharon Heedley
Aug 11, 2025
The recipient has not as of this writing has not received the fruit basket; however, he did receive a text today, 8/11, asking about a flower arrangement.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 11, 2025
The fruit basket is going out in just a few minutes for delivery. If you have any questions, please give me a call. I'm always happy to help.
Reviewed By:
Darryl Green
Darryl Green
Aug 11, 2025
I never received this order ..
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 11, 2025
We apologize that you did not receive the fruit basket, however, it is going back out today. If there are any issues, please give us a call; we are always happy to help.
























