McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70239 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
59,759
|
85.08% |
| 4 Star ★★★★☆ |
4,539
|
6.46% |
| 3 Star ★★★☆☆ |
2,381
|
3.39% |
| 2 Star ★★☆☆☆ |
1,499
|
2.13% |
| 1 Star ★☆☆☆☆ |
2,061
|
2.93% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 4 star reviews. Show all reviews
Reviewed By:
Mae Scott
Mae Scott
Jun 13, 2025
This is nice. Thank you for changing the Bouquet! Mae
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
Mae, you are very welcome and we are happy you like the plant.
Reviewed By:
Debbie Euziere
Debbie Euziere
Jun 12, 2025
Thank you for cleaning up the first arrangement. This one is much more what I expected from McShans!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
Thank you, Debbie, for letting us know, and we really appreciate your business.
Reviewed By:
Janet Trlica
Janet Trlica
Jun 7, 2025
Briana (sp) customer rep was very helpful and anxious to meet my requests. The plant is lovely but the ceramic container is very lacking. From the picture it appeared to be plastic- something I would find at Home Depot. I was assured it was not plastic. I then asked for a bow, which did help. My granddaughter loved the plant and received many compliments. Thank you! J
Reviewed By:
Marilyn Platt
Marilyn Platt
Jun 5, 2025
Looks nice. I only see one flower. Could have used one more.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 5, 2025
We apologize if you are not pleased with the butterfly garden that you ordered, but we can always add to the garden if you request it. Please call us if we can help in any way.
Reviewed By:
Deborah Crudup
Deborah Crudup
Jun 4, 2025
Flowers were BEAUTIFUL! Recipient was out of town. McShan called her & held off on delivery until she returned so the bouquet would be fresh. Awesome customer service! However, no msg card was on the flowers, so she didn't know who sent them until we talked 🥺.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 4, 2025
Deborah, we apologize if the signature was missing from the card message. We are glad we were able to have your order delivered after the recipient returned. Please let us know if there is anything else we can do for you.
Reviewed By:
Sheila Edwards
Sheila Edwards
Jun 2, 2025
This is a good second alternative. What I originally tried to order turns out was unavailable....thankful you send photos, because I did not what was set up as a substitute. I am glad I was able to choose another option before the order went out for delivery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 2, 2025
We apologize for being out of your first choice. However, we're glad we could find a second option you like! Thank you Sheilia!
Reviewed By:
Kayren Banks
Kayren Banks
May 31, 2025
Thank you it is very beautiful
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 2, 2025
Thank you Kayren for the kind words and for the beautiful and appreciative review. I really appreciate this review, so thank you again!
Reviewed By:
Fellowship Baptist zchufvh,/Jean Williams
Fellowship Baptist zchufvh,/Jean Williams
May 26, 2025
This plant is my 2nd choice. For over 30 years I have ordered the Medium Ivy Pole as my 1st choice of plants for funerals but for several otderd you haven't had the Ivy Poles, and this is disappointing.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 28, 2025
We sincerely apologize that we ran out of the Ivy Poles. They do sell fast, especially during the height of summer and the holidays.
Reviewed By:
JF
JF
May 17, 2025
Thank you for great service starting with placing the order by phone from out of state. The updates on delivery and the picture were really appreciated.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
You are very welcome. We truly appreciate your review, and we're happy to hear you had a positive experience. Thank you for choosing us!
Reviewed By:
Yvonne Finley
Yvonne Finley
May 17, 2025
THE PLANT WAS NICE, BUT I DID;T SEE THE YELLOW RIBBBON I ORDERED OR IN A VASE OR BASKET . THANKS
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
Dear Yvonne Finley,
We do apologize, but the yellow ribbon was not part of the discussion during the order taking. It seems the only items mentioned were the plant in a pot and the saucer. If you are not happy please give us a call.
We do apologize, but the yellow ribbon was not part of the discussion during the order taking. It seems the only items mentioned were the plant in a pot and the saucer. If you are not happy please give us a call.
Reviewed By:
Heather
Heather
May 10, 2025
Looks nice
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2025
Thank you we hope you really like the arrangement. We take pride in creating unique and eye-catching designs, so you can be sure that no two bouquets are ever the same. We hope you love your flowers, and that they brighten up the recipient's day!
Reviewed By:
David Corbin
David Corbin
May 9, 2025
Looks nice and will see it in person on Sunday.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 9, 2025
Thank you, David, for your support. We really appreciate you and your continued business.
Reviewed By:
Marilea Lewis
Marilea Lewis
May 9, 2025
Not exactly as expected.
Responded To By:
Bruce McShan / President
Bruce McShan / President
May 9, 2025
I'm sorry, you're not satisfied with your recent order. I understand it can be frustrating when something doesn't go as planned. If you'd like to speak to someone about this, please call us and we'd be happy to do what we can to help.
Reviewed By:
Terri Sibal
Terri Sibal
May 8, 2025
Lovely
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 8, 2025
Thank you, Terri. We strive to create beautiful arrangements, and if you are not fully satisfied, please give us a call. We'd love to make it right!
Reviewed By:
September Tallent Giese
September Tallent Giese
May 4, 2025
I thought mom's arrangement was nice, but I was expecting a more full arrangement since I ordered the largest size. I put another arrangement next to it to help make it prettier for my mom's memorial service. Yes I like receiving a picture.
Reviewed By:
Narene Vaden
Narene Vaden
Apr 26, 2025
My Daughter Sherrye, shared that the flowers are pretty, and she really loves the Vase. Thanks to Customers Service for contacting me.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 26, 2025
Thank you for the nice review! We strive for excellence, so let us know if there is anything we can do better.
Reviewed By:
Mitchell Owen
Mitchell Owen
Apr 18, 2025
The flowers were everything I have come to expect from Mcshans.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 18, 2025
Hello Mitchell,
Thank you for the review. We hope you are completely satisfied with the roses. If not, please contact us at 214-324-2481.
Thank you for the review. We hope you are completely satisfied with the roses. If not, please contact us at 214-324-2481.
Reviewed By:
John Phillips
John Phillips
Apr 17, 2025
Yes, I liked the order. Yes, I like getting a photo of the item sent
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 17, 2025
Dear John, thank you for your five-star review! The recipient was incredibly happy, so I'm happy to hear that you were as well. I'm very glad you liked the flowers.
Reviewed By:
Lorretta Brown
Lorretta Brown
Apr 17, 2025
Always a win! If there has to be a substitute on vases the choice is usually compatible.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 17, 2025
Thank you, Loretta. We strive to make sure that when a vase substitution is needed, we substitute with one that is compatible. Your compliments make us feel appreciated, and we'll continue to give your orders our best attention.
Reviewed By:
Marion Wilner
Marion Wilner
Apr 16, 2025
really like getting the photo. arrangement was very tight. would have liked some looser and freer greens or flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 16, 2025
Marion, thank you for the review. If you're not happy with the arrangement, please give us a call. We are always happy to help.
Reviewed By:
S. Weaver
S. Weaver
Apr 13, 2025
Absolutely Beautiful.
Reviewed By:
Marion Langston
Marion Langston
Apr 7, 2025
I expected a little more for the price. It was just nice.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 9, 2025
Dear Marion,
McShan’s Flowers would like to apologize for the fact that your recent purchase did not live up to your expectations, and we would like to try to remedy the situation. If you ... More
McShan’s Flowers would like to apologize for the fact that your recent purchase did not live up to your expectations, and we would like to try to remedy the situation. If you ... More
Dear Marion,
McShan’s Flowers would like to apologize for the fact that your recent purchase did not live up to your expectations, and we would like to try to remedy the situation. If you give us a call at 214-324-2481 and let us know, we will be happy to help you. We strive to provide the best possible service to each and every one of our customers.
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McShan’s Flowers would like to apologize for the fact that your recent purchase did not live up to your expectations, and we would like to try to remedy the situation. If you give us a call at 214-324-2481 and let us know, we will be happy to help you. We strive to provide the best possible service to each and every one of our customers.
Less
Reviewed By:
Laura Roney
Laura Roney
Apr 5, 2025
Better! Will those roses open up into a light pink like the picture on your website?
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Apr 5, 2025
Thank you for allowing us to correct this order for you, Laura.
Yes ma'am those are light pink roses that will open up shortly.
We appreciate your business, and look forward to serving you in the future.
Yes ma'am those are light pink roses that will open up shortly.
We appreciate your business, and look forward to serving you in the future.
Reviewed By:
Sarah Richards
Sarah Richards
Apr 4, 2025
I'm disappointed that the arrangement doesn't have any white flowers since they are always sympathy flowers. The picture of the one I ordered online had white gladiolas I believe. I'm rating it a 4 since it didn't have any white flowers
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 4, 2025
Sarah, we do have white gladiolas in the center of the arrangement. They’re not fully opened yet, but they should open soon. If you’re still not satisfied, please give us a call, and we’ll be happy to help.
Reviewed By:
Jeanine Holderead
Jeanine Holderead
Apr 3, 2025
Beautiful arrangement
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 3, 2025
Thank you Jeanine for saying that you think our flowers are beautiful. Please let us know if there's anything we can do to make them even better.
