McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71717 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,119
|
85.22% |
| 4 Star ★★★★☆ |
4,595
|
6.41% |
| 3 Star ★★★☆☆ |
2,405
|
3.35% |
| 2 Star ★★☆☆☆ |
1,519
|
2.12% |
| 1 Star ★☆☆☆☆ |
2,079
|
2.90% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Debbie Hawks
Debbie Hawks
May 16, 2025
DISAPPOINTED DOES NOT LOOK AT ALL LIKE THE WEBSITE PAGE
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 16, 2025
We are sorry that you were disappointed with the first arrangement, Debbie. We hope this replacement meets your expectations! If you have further concerns or any feedback regarding this experience, don't hesitate to call us back. We're always glad to hear from our customers!
Reviewed By:
Norman Rice
Norman Rice
May 15, 2025
The worst presentation of your abilities that I've ever experienced. I asked for a Chrystal vase like some of my last orders, and you selected a huge vase which overpowers the roses, and makes an awkward arrangement for use in the home
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 15, 2025
Norman, I'm very sorry about the vase. I apologize for any trouble we may have caused. Please let me know if there is anything else I can do to help. Our customer service representative will contact you, but please feel free to call back with any questions or issues.
Reviewed By:
Rodolfo Arellano
Rodolfo Arellano
May 12, 2025
Requested Lilly flowers with the roses and I paid extra money for it in the picture it doesn't look like I'll see any flowers in there
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 12, 2025
We apologize for the mistake. One of our customer service representatives will give you a call to discuss this further. Thank you for your understanding.
Reviewed By:
Gil Herrick
Gil Herrick
May 11, 2025
Terrible! So disappointed in the actual bouquet that wa delivered in plastic cup! No vase and far to small for the price I paid!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 12, 2025
Gil, we sincerely apologize for the bouquet that was delivered to you. We hear your frustration loud and clear, so it goes without saying that we’re happy we could come up with a resolution for you. If there's anything else we can do, let us know!
Reviewed By:
Marilyn Evans
Marilyn Evans
May 10, 2025
Horrible! Not at all what I ordered. Supposed to be all shades of pink for Mother's Day. No white roses no dark purple. Peonies, roses and one hydrangea. Paid for premium flowers
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2025
Marilyn, please know that we are so sorry for any inconvenience you have experienced. We understand this has been frustrating, but we are also glad that we could ultimately come up with a resolution. ... More
Marilyn, please know that we are so sorry for any inconvenience you have experienced. We understand this has been frustrating, but we are also glad that we could ultimately come up with a resolution. I want to make sure that you know we’re committed to making sure this doesn’t happen again.
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Reviewed By:
Debbie Galindo with Bank of Texas
Debbie Galindo with Bank of Texas
May 9, 2025
I was looking for maybe some white roses or pastel colors. I do not care for the sunflower. This is for a Wedding Shower, so sunflower is not a good flower for that.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 9, 2025
Debbie, I'm glad we could come up with another option for you. Please let me know if you have any more questions, I'm happy to help!
Reviewed By:
BARBARA A COOPER
BARBARA A COOPER
May 5, 2025
I would like for you to look at this picture compared to what I saw on your website. I ordered the medium arrangement and maybe the large has more flowers but the arrangement you are sending is full of greenery. I will respond back after I see the arrangement at the service.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 5, 2025
Dear Barbara:
We see that you are not happy with the flowers you received. We can understand your frustration. We're committed to making sure that our arrangements meet your expectations and if there's any way we can help, please give us a call.
We see that you are not happy with the flowers you received. We can understand your frustration. We're committed to making sure that our arrangements meet your expectations and if there's any way we can help, please give us a call.
Reviewed By:
Patti Thompson for Steve Stodghill
Patti Thompson for Steve Stodghill
Apr 23, 2025
I placed an order for the deluxe fiesta bouquet that was to include a lot more height, festive colors and tropical leaves. The photo does not appear to be the same bouquet. Please review. Thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 23, 2025
Please accept our apologies for this mistake. It looks like we are already taking care of this issue. We hope this can be resolved for you soon! Thanks for your patience.
Reviewed By:
Shirley Williams
Shirley Williams
Apr 22, 2025
very Disappointed !!!!!!!!!!!!!😢 Beside poor arrangement, the arrangements were left outside on front of church.You were advised and we agreed on 12 noon.
Reviewed By:
Doris Hubbard
Doris Hubbard
Apr 16, 2025
Thought lily would be larger.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 16, 2025
Doris, we apologize if you’re not pleased with the size of the Easter Lily that was delivered. We do strive to provide the highest quality flowers and arrange the floral arrangements as requested by the customer. Give us a call if we can help make this service any better. Thank you.
Reviewed By:
Diane Spradlin
Diane Spradlin
Apr 15, 2025
We do like having a picture of the arrangement sent. We were expecting a white porcelain pot. The pot shown is not as pretty.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 15, 2025
We are sorry that you're not happy with the container for your Easter arrangement. We thought the pink tin was a better choice for Easter, but we understand if you are not happy with it. Please call us, and we will be glad to do whatever we can to help.
Reviewed By:
Richard
Richard
Apr 15, 2025
The Pot plant was very good for our purpose.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 15, 2025
Richard, I saw your review about the plant being good for the purpose you intended. I would like to follow up on your review and ensure everything was ok with the plant. If there was a problem or you are not happy in any way please call us and we will do our best to help you out.
Reviewed By:
Nikki Grant
Nikki Grant
Apr 10, 2025
Kimberly was not customer service friendly. When I seen a different plant that I wanted to purchase she had an attitude. She doesn't need to assist anyone because she's not friendly at all. She should have confirmed that the right plant was on the way to being delivered. She wasn't helpful at all. The flower arrangement looks like it was just rushed out the door.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 10, 2025
We want to apologize for the bad experience you had with our service, and the unfriendly attitude our staff member showed you. If there is anything I may do to help please let me know. If you are not happy with the plant please call me back 214-324-2481. Thank you for your time.
Reviewed By:
Forest
Forest
Apr 4, 2025
Disappointed in service I received. I ordered something they did not have in stock. To replace cost more. They were not willing to accommodate because they were out of stock. I was notified a day after I placed order that they did not have the item.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 4, 2025
We do apologize for the delay. We had the pot and saucer in green or terracotta colors, just not the white. White would need to be ceramic, and yes, that does cost more. I’m happy to say we’ve reordered the white option, so we’ll have those back in stock soon.
Reviewed By:
Victoria Mccartney
Victoria Mccartney
Mar 31, 2025
This is not the arrangement shown in the picture when ordering
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Mar 31, 2025
On behalf of McShan Florist,
I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for brin... More
I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for brin... More
On behalf of McShan Florist,
I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for bringing this to our attention! If there's any more questions or concerns please contact our customer service team at 214-324-2481.
Thank you Victoria.
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I apologize the arrangement did not meet your expectations, looks like we have taken care of this and will be sending an updated picture. Thank you so much for bringing this to our attention! If there's any more questions or concerns please contact our customer service team at 214-324-2481.
Thank you Victoria.
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Reviewed By:
Brenda R Busby
Brenda R Busby
Mar 10, 2025
I paid $128 for this? That is a horrible arrangement! No wonder you didn't send me a photo of it in the first email. Your business was recommended to me, but you can be sure that I will show them this and how much it cost. You should be ashamed for taking advantage of an out of town customer. I would give you zero stars.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 11, 2025
Brenda, We apologize if you are not happy with the arrangement. The arrangement was $100.00 plus $19.95 for delivery and taxes. We are happy to help in any way you see fit. Please return our call so we can help. 214-324-2481.
Reviewed By:
Vikki Ford
Vikki Ford
Mar 8, 2025
I ordered a plant with flowers for a funeral. It was a sympathy basket. The arrangement was sad! And to put yellow flowers in a sympathy arrangement!!! Who does that??? No call about a substitution and a photo right before delivery! I have a very large family and believe me, no one in my family will ever use your florist!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Mar 8, 2025
We sincerely apologize that you were unhappy with the yellow blooming plant. It was not our intention to disappoint you. We would love to change it to something you like better. Please don’t hesitate to let us know how we can make it right. We are always here to help!
Reviewed By:
Kd
Kd
Feb 27, 2025
Not very pleased with this order. Arrangement was extremely small and I wished I had seen the product BEFORE it was delivered and it would allowed me to make a different selection.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 28, 2025
If you are not happy with this arrangement please give us a call at 214-324-2481. We are here to help in any way we can.
Reviewed By:
Shannon
Shannon
Feb 25, 2025
I contacted customer service and rescheduled this delivery for Friday. It shouldn't be delivered today.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Feb 25, 2025
Shannon, We have this scheduled for Friday. Thank you for you order!
Reviewed By:
Greg Gallagher
Greg Gallagher
Feb 14, 2025
Never got my order and no one answered the phone when I called
Reviewed By:
Nathan
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
Reviewed By:
Nathan
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
Reviewed By:
Nancy Brown
Nancy Brown
Feb 14, 2025
This is NOT what I ordered Do not deliver this tree it's ugly
Reviewed By:
Desirae Garrett
Desirae Garrett
Feb 14, 2025
Looks nothing like what I ordered. Very disappointed wish someone would answer the phone.
Reviewed By:
Andrew McIntosh
Andrew McIntosh
Feb 14, 2025
Not nearly as many flowers as in the photo. A lot of green and flowers still look like buds. Very disappointing overall. I see there was an attempt to make it better but that's about the best I can offer in terms of compliments. Especially at this price
