McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 72485 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
61,820
|
85.29% |
| 4 Star ★★★★☆ |
4,623
|
6.38% |
| 3 Star ★★★☆☆ |
2,423
|
3.34% |
| 2 Star ★★☆☆☆ |
1,526
|
2.11% |
| 1 Star ★☆☆☆☆ |
2,093
|
2.89% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Denise James
Denise James
Aug 8, 2025
They arrived beautiful but there was a couple of flowers flimsy, but the next day the arrangement started looking horrible, water was in the arrangement when received, received a call from your establishment to add more but very little was needed, today Fri 8/8 the arrangement is horrible, do I think the sender should be refunded half of money, definitely. I've received Sam's flowers that cost less than your and they lasted atleast 5 days, very disappointed
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 8, 2025
We are very sorry to hear that the flowers did not meet your expectations and did not last as long as they should have. To make things right, we are preparing a completely fresh and beautiful arrangem... More
We are very sorry to hear that the flowers did not meet your expectations and did not last as long as they should have. To make things right, we are preparing a completely fresh and beautiful arrangement for you and we guarantee it will be delivered to your door this afternoon, sometime after 2 PM. We understand your disappointment, and we want to ensure your satisfaction. Please do not hesitate to contact us if you have any further concerns or if there is anything else we can do to assist you. We are always here to help and appreciate your business.
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Reviewed By:
Sue Aills
Sue Aills
Aug 2, 2025
I have been a loyal customer of McShans for over 40 years. This is an embarrassment and disappointment of an arrangement for $110.+. I realize that live flowers are not inexpensive however the filler and baby breath is not McShans standards of excellence of my past experiences.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 2, 2025
Sue, we are so incredibly sorry to hear that the arrangement you received fell short of your expectations, especially considering your many years as a loyal customer of McShans. We understand your dis... More
Sue, we are so incredibly sorry to hear that the arrangement you received fell short of your expectations, especially considering your many years as a loyal customer of McShans. We understand your disappointment, and we sincerely apologize for the subpar quality of the filler and baby's breath in this particular arrangement, which clearly does not reflect the standards of excellence we strive for. One of our customer service representatives will reach out to you personally to discuss this matter further and explore possible solutions.
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Reviewed By:
Larry Morrow
Larry Morrow
Jul 23, 2025
I ve done business with Mcshan for over 40 years. This is the most unimpressive 100 bucks I ve ever spent. How many 85 th birthdays do you see?
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 23, 2025
Larry we appreciate your loyalty to McShan Florist
Reviewed By:
Bonnie Raffo
Bonnie Raffo
Jul 8, 2025
Did not receive.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 8, 2025
We apologize, however, we will need a gate code. Please call us at 214-324-2481
Reviewed By:
Rita Juarez
Rita Juarez
Jul 7, 2025
Remove the fern
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 8, 2025
Thank you, Rita, for letting us know what you like about the arrangement. We appreciate the compliments, and want to remind you that if there's anything more we can do, we're at your service.
Reviewed By:
S r McCracken
S r McCracken
Jul 6, 2025
Very disappointed that they were not delivered as promised.
Reviewed By:
Charlotte Whitney
Charlotte Whitney
Jun 27, 2025
Looks like something you could pick up at the grocery store. So disappointed !!
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Jun 28, 2025
This 1-star rating is really important, and the feedback is taken seriously.
Please contact the customer support team at 214-324-2481 or by email at customerservice@mcshan.com. The commitment is to address concerns promptly and find the best solution for you, Charlotte. Thank you!
Please contact the customer support team at 214-324-2481 or by email at customerservice@mcshan.com. The commitment is to address concerns promptly and find the best solution for you, Charlotte. Thank you!
Reviewed By:
Caroline Simpson
Caroline Simpson
May 23, 2025
Wrong. Not our liners, Delvery on Friday.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 23, 2025
Caroline, we apologize for the wrong liners and incorrect delivery, and we are already working to get this corrected.
Reviewed By:
Amanda Williams
Amanda Williams
May 23, 2025
I am usually so happy with my purchase but this was a let down. This appeared to be larger online than what my mom received for birthday. This was way too small for the asking price. Not what I expected at all.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 23, 2025
Amanda, if you are not happy with your recent purchase, please give us a call. We are always here to help. Please reach out to us so that we can make this right for you.
Reviewed By:
Walter Evarts
Walter Evarts
May 20, 2025
Flowers were o.k. But three days late.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 20, 2025
We sincerely apologize that we were unable to deliver the flowers to the recipient. I understand that you are upset and that we missed the birthday celebration. I can assure you that we tried our best... More
We sincerely apologize that we were unable to deliver the flowers to the recipient. I understand that you are upset and that we missed the birthday celebration. I can assure you that we tried our best to deliver the flowers. However, nobody was at the address, and the voicemail was full, so we couldn’t get a hold of the recipient. I sincerely hope that the birthday celebration was not ruined.
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Reviewed By:
Carmen White
Carmen White
May 20, 2025
The arrangement was too eclectic and an inappropriate color scheme for a new baby occasion.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 20, 2025
We offer many arrangements that are beautiful and suitable for new babies. However, we delivered to you what you ordered. If you are not happy, please call us.
Reviewed By:
Noel Hoover
Noel Hoover
May 19, 2025
Flower arrangement is very small and disappointing for the price.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
I don’t think the photo does this flower arrangement justice. The size and the premium flowers make it a really nice arrangement, and it’s a good value. If you're still not happy with it, please give us a call. We’re always here to help.
Reviewed By:
Lynn Reagan
Lynn Reagan
May 19, 2025
I saw the flowers and they were beautiful but I was disappointed in the size, how small the arrangement was for $150.00. I would of done better by pickup up an arrangement at Allbertson and delivering it myself. Thanks for sending the photo and email. Lynn
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
Lynn, I am sorry you were disappointed with the size of the arrangement for the price. Each flower in an arrangement is set at a different price. We could create something taller with some of our non ... More
Lynn, I am sorry you were disappointed with the size of the arrangement for the price. Each flower in an arrangement is set at a different price. We could create something taller with some of our non premium flowers that might have been a better showing for the price. Please give us a call we are always happy to help.
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Reviewed By:
Diane Dirks
Diane Dirks
May 17, 2025
Nothing like the picture
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
I'm sorry you're unhappy with your service. I reviewed your feedback and understand your frustration, and apologize that you had to wait a long time for a response. If you have any questions or concerns, feel free to contact me directly. Thank you.
Reviewed By:
Debbie Hawks
Debbie Hawks
May 16, 2025
DISAPPOINTED DOES NOT LOOK AT ALL LIKE THE WEBSITE PAGE
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 16, 2025
We are sorry that you were disappointed with the first arrangement, Debbie. We hope this replacement meets your expectations! If you have further concerns or any feedback regarding this experience, don't hesitate to call us back. We're always glad to hear from our customers!
Reviewed By:
Norman Rice
Norman Rice
May 15, 2025
The worst presentation of your abilities that I've ever experienced. I asked for a Chrystal vase like some of my last orders, and you selected a huge vase which overpowers the roses, and makes an awkward arrangement for use in the home
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 15, 2025
Norman, I'm very sorry about the vase. I apologize for any trouble we may have caused. Please let me know if there is anything else I can do to help. Our customer service representative will contact you, but please feel free to call back with any questions or issues.
Reviewed By:
Rodolfo Arellano
Rodolfo Arellano
May 12, 2025
Requested Lilly flowers with the roses and I paid extra money for it in the picture it doesn't look like I'll see any flowers in there
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 12, 2025
We apologize for the mistake. One of our customer service representatives will give you a call to discuss this further. Thank you for your understanding.
Reviewed By:
Gil Herrick
Gil Herrick
May 11, 2025
Terrible! So disappointed in the actual bouquet that wa delivered in plastic cup! No vase and far to small for the price I paid!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 12, 2025
Gil, we sincerely apologize for the bouquet that was delivered to you. We hear your frustration loud and clear, so it goes without saying that we’re happy we could come up with a resolution for you. If there's anything else we can do, let us know!
Reviewed By:
Marilyn Evans
Marilyn Evans
May 10, 2025
Horrible! Not at all what I ordered. Supposed to be all shades of pink for Mother's Day. No white roses no dark purple. Peonies, roses and one hydrangea. Paid for premium flowers
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2025
Marilyn, please know that we are so sorry for any inconvenience you have experienced. We understand this has been frustrating, but we are also glad that we could ultimately come up with a resolution. ... More
Marilyn, please know that we are so sorry for any inconvenience you have experienced. We understand this has been frustrating, but we are also glad that we could ultimately come up with a resolution. I want to make sure that you know we’re committed to making sure this doesn’t happen again.
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Reviewed By:
Debbie Galindo with Bank of Texas
Debbie Galindo with Bank of Texas
May 9, 2025
I was looking for maybe some white roses or pastel colors. I do not care for the sunflower. This is for a Wedding Shower, so sunflower is not a good flower for that.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 9, 2025
Debbie, I'm glad we could come up with another option for you. Please let me know if you have any more questions, I'm happy to help!
Reviewed By:
BARBARA A COOPER
BARBARA A COOPER
May 5, 2025
I would like for you to look at this picture compared to what I saw on your website. I ordered the medium arrangement and maybe the large has more flowers but the arrangement you are sending is full of greenery. I will respond back after I see the arrangement at the service.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 5, 2025
Dear Barbara:
We see that you are not happy with the flowers you received. We can understand your frustration. We're committed to making sure that our arrangements meet your expectations and if there's any way we can help, please give us a call.
We see that you are not happy with the flowers you received. We can understand your frustration. We're committed to making sure that our arrangements meet your expectations and if there's any way we can help, please give us a call.
Reviewed By:
Patti Thompson for Steve Stodghill
Patti Thompson for Steve Stodghill
Apr 23, 2025
I placed an order for the deluxe fiesta bouquet that was to include a lot more height, festive colors and tropical leaves. The photo does not appear to be the same bouquet. Please review. Thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 23, 2025
Please accept our apologies for this mistake. It looks like we are already taking care of this issue. We hope this can be resolved for you soon! Thanks for your patience.
Reviewed By:
Shirley Williams
Shirley Williams
Apr 22, 2025
very Disappointed !!!!!!!!!!!!!😢 Beside poor arrangement, the arrangements were left outside on front of church.You were advised and we agreed on 12 noon.
Reviewed By:
Doris Hubbard
Doris Hubbard
Apr 16, 2025
Thought lily would be larger.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 16, 2025
Doris, we apologize if you’re not pleased with the size of the Easter Lily that was delivered. We do strive to provide the highest quality flowers and arrange the floral arrangements as requested by the customer. Give us a call if we can help make this service any better. Thank you.
Reviewed By:
Diane Spradlin
Diane Spradlin
Apr 15, 2025
We do like having a picture of the arrangement sent. We were expecting a white porcelain pot. The pot shown is not as pretty.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 15, 2025
We are sorry that you're not happy with the container for your Easter arrangement. We thought the pink tin was a better choice for Easter, but we understand if you are not happy with it. Please call us, and we will be glad to do whatever we can to help.
