McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70266 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,781
85.08%
4 Star ★★★★
 
 
4,543
6.47%
3 Star ★★★☆☆
 
 
2,382
3.39%
2 Star ★★☆☆☆
 
 
1,499
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Shannon
Feb 25, 2025
I contacted customer service and rescheduled this delivery for Friday. It shouldn't be delivered today.
Responded To By:
Tracy Mayes / Manager
Feb 25, 2025
Shannon, We have this scheduled for Friday. Thank you for you order!
★★★★
Reviewed By:
Greg Gallagher
Feb 14, 2025
Never got my order and no one answered the phone when I called
★★★★
Reviewed By:
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
★★★★
Reviewed By:
Nathan
Feb 14, 2025
Still waiting for delivery after 5:00 on Valentines Day. Sympathetic that it is a busy day, but you probably shouldn't accept orders (or at least note it to customers) if you can't deliver by a reasonable hour.
★★★★
Reviewed By:
Nancy Brown
Feb 14, 2025
This is NOT what I ordered Do not deliver this tree it's ugly
★★★★
Reviewed By:
Desirae Garrett
Feb 14, 2025
Looks nothing like what I ordered. Very disappointed wish someone would answer the phone.
★★★★
Reviewed By:
Andrew McIntosh
Feb 14, 2025
Not nearly as many flowers as in the photo. A lot of green and flowers still look like buds. Very disappointing overall. I see there was an attempt to make it better but that's about the best I can offer in terms of compliments. Especially at this price
★★★★
Reviewed By:
Andrew McIntosh
Feb 14, 2025
Is this a joke? It looks nothing like the picture. This is sad and pathetic. Paid nearly $120 for you to just throw some roses into a salad. This is a scam and you should be ashamed. Giving one star because I can't give zero.
Responded To By:
Tracy Mayes / Manager
Feb 15, 2025
Thank you Andrew for talking with us about the arrangement it is with a designer and we will send a new picture.
★★★★
Reviewed By:
Patricia Jennings
Feb 14, 2025
Disappointed in the purchase of this plant . Expected the plant to be fuller, taller and in a nice pot . Presentation is everything and as such it was my hope the plant would present an uplifting appearance during a time when the family is grieving the loss of their love one . In addition, the website presentation is misleading . Final note , I am not a happy customer. Moreover, I did not receive a favorable response from the recipient of the plant either , and generally I do .
Responded To By:
Tracy Mayes / Manager
Feb 14, 2025
Hi, Patricia. We're sorry you were disappointed with your recent purchase. Please don't hesitate to reach out to our customer service representative to discuss possible solutions. We're here to help. Our customer service phone number is 214-324-2481.
★★★★
Reviewed By:
Don Fletcher
Feb 13, 2025
That is a sad bouquet for the price I paid. You have lost my business going forward. I can only hope it looks better in person.
Responded To By:
Tracy Mayes / Manager
Feb 13, 2025
If you are not satisfied with the current arrangement, please contact us directly at 214-324-2481. We will be happy to assist in any way we are able.
★★★★
Reviewed By:
Kathy Gibson-Elite 20
Feb 7, 2025
The stunning bouquet includes white roses, stock, snapdragons, lilies and freesia accented with salal, myrtle and pittosporum. Delivered with a meticulously detailed porcelain sculpture of Jesus. This is the description on you web site This isn't worth the $193.15 I paid....The standard arrangement according to your web site photo had at least 6 white roses, I upgraded to the delux which shows at least 7 or 8 white roses....and this has 3 roses!!! no freesia, no snapdragons, no lilies...what is with the pine or whatever that green Christmas tree looking plant that is literally covering the figure of Jesus??? I have used yall for over 30 years and this is the worst misrepresentation of an arrangement I have ever experienced. Really look at the Garden of Serenity Bouquet Delux and you tell me what you think of this embarrassing thing I sent for a group of work associates for a dear friend who just lost her Mother!!!!
Responded To By:
Tracy Mayes / Manager
Feb 8, 2025
Thank you for taking the time to submit a review. We regret that we failed to deliver an experience that met your standards. We apologize. We are glad that we were able to get this corrected for you.
★★★★
Reviewed By:
Darla Scott ordering for Lily Doss
Feb 4, 2025
I don't really care for that. Maybe carnations or daisy's?
Responded To By:
Tracy Mayes / Manager
Feb 4, 2025
Thank you for this review. If you have any suggestions on what else we can do to improve your experience with us, please don't hesitate to contact us and discuss this with us further 214-324-2481
★★★★
Reviewed By:
Ginger LaMar
Jan 31, 2025
This is not $130.00 flowers. Very disappointed since I've ordered from you for years. Very skinny and not close to the fiesta colors. Shame on this designer
Responded To By:
Tracy Mayes / Manager
Feb 3, 2025
Thank you Ginger for reaching out to discuss your floral arrangement and happy we were able to make it right.
★★★★
Reviewed By:
Angela Ward
Jan 28, 2025
Was not happy with the arrangement for $219.00
Responded To By:
Tracy Mayes / Manager
Jan 28, 2025
We're so sorry, Angela, that you're not happy with your arrangement. Please call our customer service team at 214-324-2481.
★★★★
Reviewed By:
GORDON KIRK
Jan 25, 2025
Not what I ordered!! I had asked the arrangement to look like the one I ordered on Jan 17 to Patty Kirk .. it's very disappointing!! Had a conversation with your person taking orders to make it GRAND!! She assured me it would be the same arrangement but NOTHING like it!! Have been a customer for over 30 years and will have to consider if I go back to McShan again!!
Responded To By:
Tracy Mayes / Manager
Jan 25, 2025
I totally understand your frustration, and I apologize for missing the lilies in your arrangement. We can fix this any way you want. Just let me know what you'd like to do, and I'll make it happen.
★★★★
Reviewed By:
Tammy Patterson
Jan 20, 2025
This is the smallest plant ever for $95.00. The little gift card is almost as big as the pot it is in.
Responded To By:
Tracy Mayes / Manager
Jan 20, 2025
This is our medium-size peace lily for $70.00, plus a $19.95 delivery fee. The picture doesn't do the plant justice because it looks bigger in person. If you have any questions, please don't hesitate to call us at 214-324-2481.
★★★★
Reviewed By:
Toni Kollinger
Jan 12, 2025
For $100 plus , of course tax and delivery, very m at them I am sad …. My Daughters 40th. With the weather …. I Could not be there…. If I could have gone to Tom Thumb …. I could have made something to be proud of…. McShan has never let me down before. Total was $125+. I have used Dr Delphium in the past…. Will do so
Responded To By:
Tracy Mayes / Manager
Jan 14, 2025
We apologize if you are not happy with the arrangement we sent. However, the picture does not do the arrangement justice, as this is a large style arrangement. If you are still not satisfied, please contact our customer service team at 214-324-2481.
★★★★
Reviewed By:
Natarsha Price
Jan 6, 2025
This is not a nice looking plant. Most of the time the bereavement plants are ivy's or some time of pretty leafy plant. I don't like this one at all. It looks like a skimpy tree
Responded To By:
Tracy Mayes / Manager
Jan 6, 2025
If you don't specify what kind of plant you want, we can't be sure what you like. If you aren't pleased with the plant, please give our customer service team a call at 214-324-2481.
★★★★
Reviewed By:
M Trout
Dec 26, 2024
Disappointed in the way the delivery was not made on time.
Responded To By:
Tracy Mayes / Manager
Dec 27, 2024
We apologize if this delivery was late. Unfortunately, we can't guarantee on-time delivery without a correct address. Thank you for your understanding.
★★★★
Reviewed By:
Cassandra Harvey
Dec 23, 2024
Terrible experiance
Responded To By:
Tracy Mayes / Manager
Dec 23, 2024
We apologize if you had a negative experience with our service. If you would like to discuss this further, please give our customer service team a call at 214-324-2481 so that we can help resolve the issue.
★★★★
Reviewed By:
Joyce Verrette
Dec 21, 2024
This arrangement isn't anything like what I asked for.I wanted sleek and modern in Christmas colors. There is nothing modern about this arrangement!
Responded To By:
Tracy Mayes / Manager
Dec 21, 2024
Joyce, we apologize for the mistake. I will give you a call so we can discuss what you would like to do about this.
★★★★
Reviewed By:
Muriel Hatcher
Dec 9, 2024
I wasn't pleased. Too small for 280. Sign Father too small. Not worth the value. Tiny roses. Not worth the price.
Responded To By:
Tracy Mayes / Manager
Dec 9, 2024
I apologize that the cost of the arrangement is more than you expected. We try to deliver high-quality, long-lasting flower arrangements. We're also using the same size banner that we use for all... More
I apologize that the cost of the arrangement is more than you expected. We try to deliver high-quality, long-lasting flower arrangements. We're also using the same size banner that we use for all orders. It allows you to see the flowers clearly. We use expensive, high-quality roses to make our beautiful arrangements, but I hope you’ll agree that the freshness and high quality of our roses justify the higher price tag.
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★★★★
Reviewed By:
Shelli Pannell
Nov 29, 2024
Called twice letting them know I did not approve the arrangement - the picture had orange/rust flowers and this looked very sparse and not like I have experienced in all the 40 years I have been dealing with Mcshans
Responded To By:
Tracy Mayes / Manager
Nov 29, 2024
Shelli, we are so sorry you are not happy with your plant arrangement. We would like to do everything we can to resolve the issue. We have been unable to contact you by phone, so we're looking for your response here. We will keep trying to reach you.
★★★★
Reviewed By:
Gwendolyn Friar
Nov 29, 2024
This was not the order that was received. Please exchange it for the highest price one that I requested. Tony and Zanette McCoy still have it in their home untouched. Also, the container does not look the same.
Responded To By:
Tracy Mayes / Manager
Nov 29, 2024
Our customer service team will give you a call to discuss this with you. Thank you
★★★★
Reviewed By:
Rogane Christal
Nov 15, 2024
Compared to the other spray that was delivered this was greatly subpar. The arrangements were the same price and this one didn't even compare to the other. I specifically asked for blue flowers that were real, not painted carnations.
Responded To By:
Bruce McShan / President
Nov 15, 2024
Please accept our sincerest apologies that the recent flower order you received was not up to par. I know this was not what you expected, and I apologize for any inconvenience. I understand that your ... More
Please accept our sincerest apologies that the recent flower order you received was not up to par. I know this was not what you expected, and I apologize for any inconvenience. I understand that your experience with us was far from satisfactory, Please call us at 214-324-2481. We are here to help. Thank you
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