McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70239 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,759
85.08%
4 Star ★★★★
 
 
4,539
6.46%
3 Star ★★★☆☆
 
 
2,381
3.39%
2 Star ★★☆☆☆
 
 
1,499
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Debbie Euziere
Jun 12, 2025
I think this is a pretty small arrangement for the price. The spider mums or daisy like flowers all look wilted. I appreciate the photo, but hope it looks better in person.
Responded To By:
Tracy Mayes / Manager
Jun 13, 2025
Debbie, We are glad you let us know so we could correct this for you.
★★★★★
Reviewed By:
Pat Lindsey
Jun 5, 2025
I am hoping the planter was at least wrapped in some sort of decorative wrap before it was delivered. For the amount of money paid it should be a bit prettier.
Responded To By:
Tracy Mayes / Manager
Jun 6, 2025
Thank you for your review. We are sorry to hear you’re not happy with your garden it was created according to the photo on our website, but we would have been glad to add more decorative touches... More
Thank you for your review. We are sorry to hear you’re not happy with your garden it was created according to the photo on our website, but we would have been glad to add more decorative touches (such as a bow or more butterflies), if you had requested them. If there’s anything we can do to help, please call us back, we are always happy to help.
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★★★★★
Reviewed By:
Carmen White
May 19, 2025
I was very pleased with the arrangement. I also added a balloon and a bear to the order. McShan Florist made no attempt to create an aesthetically pleasing complete arrangement. There are too many colors, and they are not appropriate for a new baby occasion. Overall, I was not satisfied with this order grouping.
Responded To By:
Tracy Mayes / Manager
May 19, 2025
This arrangement was a cheer up arrangement not really for a baby. We apologize if you were not happy however I did offer to CO
★★★★★
Reviewed By:
Beth Holland
May 16, 2025
doesn't look like we just spent $130.00
Responded To By:
Tracy Mayes / Manager
May 19, 2025
If you are not pleased with the flowers please give us a call. We are happy to assist. It's very important to us that your experience with us is completely positive. We really do want to help you out. Thank you!
★★★★★
Reviewed By:
Linda Henderson
May 15, 2025
I've been ordering McShan Florist for years and love their flowers arrangements but this time, I was disappointed with the arrangements. I ordered the Teleflora's radiant reverie bouquet arrangements for my mom for Mother's Day but it did not look like the photo online and was not radiant as it described. I paid a lot for this arrangement and even upgrade it too. I was looking for a cheerful, radiant and bright flowers to make Mother's Day a great and happy day for my mother. I love McShan Florist and hope they can improve next time with photo online closer to it or exactly.
Responded To By:
Tracy Mayes / Manager
May 15, 2025
We're really sorry if you were not pleased with the arrangement.
There's always room for improvement, and we appreciate you sharing your experience with us. If you would like to speak with us, feel free to call, and we will be happy to talk it over with you.
★★★★★
Reviewed By:
Carol Valentine
May 5, 2025
I don't was a little disappointed in the size of the arrangement associated with the cost. It has been several years since I have not ordered from a florist in a very long time and now I know why. The arrangement was very pretty however very small. I did appreciate the photo, but the it still did not depict the actual size.
Responded To By:
Tracy Mayes / Manager
May 5, 2025
We understand that you aren't happy with the flowers we sent. We can tell you that the prices of our flowers have gone up this year. The cost of every flower is based on a specific price. We fill... More
We understand that you aren't happy with the flowers we sent. We can tell you that the prices of our flowers have gone up this year. The cost of every flower is based on a specific price. We fill our vase to value, so we would never intentionally skimp on quality. I know that you are unhappy with your purchase, so please give us a call so we can rectify this situation.
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★★★★★
Reviewed By:
Bob Spurgin
Apr 28, 2025
I thought that there would be some flowers not just an assortment of greenery.
Responded To By:
Tracy Mayes / Manager
May 1, 2025
I understand that the plant arrangement is all green and that may not be what you were expecting. However, if you aren't happy with it we're happy to help you find something you like better. Please give us a call.
★★★★★
Reviewed By:
Vivian Johnson
Apr 13, 2025
The bow does not blend with the flowers. I asked not to use red if at all possible. I don't particularly like this arrangement as I can view from this box
★★★★★
Reviewed By:
Greg Gambal
Apr 12, 2025
I've purchased many times over the last few years. This arrangement was much smaller than expected and unfortunately was a disappointment
Responded To By:
Tracy Mayes / Manager
Apr 12, 2025
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're ... More
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're helping us become better. We want all our customers to have a wonderful experience when they purchase from us. We’re committed to making sure that our customers are happy with their purchases. We’re very sorry you were not satisfied with your purchase this time around.
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★★★★★
Reviewed By:
Pat Haggerty
Apr 6, 2025
Below expectations
Responded To By:
Tracy Mayes / Manager
Apr 9, 2025
Pat, We are so sorry to hear your order didn't meet your expectations. We sent an email and tried to call you to see if we can help make things better, but we were unable to leave a voicemail. We are always here to help, so please don't hesitate to contact us.
★★★★★
Reviewed By:
Jeanette porcheddu
Apr 2, 2025
I ordered pink and white flowers. This looks like red and yellow in there. And the balloon is ugly
Responded To By:
Tracy Mayes / Manager
Apr 2, 2025
Jeanette, We do show cream-colored roses. The flowers in your bouquet, however, are actually hot pink. The flowers and the balloon may also not be to your liking. The customer service team will be happy to work with you to rectify the situation. You can reach us at 214-324-2481.
★★★★★
Reviewed By:
Julie Ginther
Mar 23, 2025
I have ordered flowers from you in the past & have always been very happy. I cannot say that about the arrangement I saw at the funeral service I attended today. I was truly embarrassed when they thanked me for the flowers at the service.Looking at the picture of what it was supposed to look like versus what it actually looked like was very different. I just thought you should know.
Responded To By:
Lizbeth DeLaRosa / Sales
Mar 24, 2025
Thank you for sharing your feedback, Julie. We're sorry to hear that your experience didn't meet your expectations, especially regarding this garden. We sincerely apologize for the inconveni... More
Thank you for sharing your feedback, Julie. We're sorry to hear that your experience didn't meet your expectations, especially regarding this garden. We sincerely apologize for the inconvenience this caused. Please give our customer service a call to further discuss the details on what went wrong, and we will be more than happy to help. 214-324-2481
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★★★★★
Reviewed By:
Felicia Shaw
Mar 21, 2025
The plants doesn't look like the plants in the photo for the McShan Simple Garden. It looks like a totally different plant. I love the fact that you send a photo of the plant but it doesn't match what I ordered.
Responded To By:
Tracy Mayes / Manager
Mar 22, 2025
We apologize for the mistake and thank you for letting us know so we could correct it. We really appreciate you pointing it out.
★★★★★
Reviewed By:
Pat White
Mar 18, 2025
For the price, it is not as large as I thought! Of course, it is hard to tell! And I thought it would be in a pretty pot.
Responded To By:
Tracy Mayes / Manager
Mar 18, 2025
Pat we apologize if you are not pleased with the plant. We have options for different containers. If you give us a cal we are happy to help. 214-324-2481
★★★★★
Reviewed By:
Julie
Mar 4, 2025
I love receiving the photo of what will be delivered, but I am underwhelmed by the arrangement and sad that this is my gift to her.
Responded To By:
Tracy Mayes / Manager
Mar 4, 2025
We apologize that you are not happy with the arrangement. Thank you for calling us so that we can do better.
★★★★★
Reviewed By:
Rebecca McLinn
Feb 22, 2025
I am a bit disappointed and wish I didn't allow the shop to design it without seeing what I was paying for. This doesn't feel like a baby boy shower flower delivery.
Responded To By:
Tracy Mayes / Manager
Feb 24, 2025
Thank you, Rebecca McLinn. I appreciate your feedback and will take your comment into consideration when designing future arrangements.
★★★★★
Reviewed By:
Orlando Alameda
Feb 14, 2025
This arrangement does not look as full and vibrant as the one shown in the selection photo. There's more greenery than flowers.
Responded To By:
Tracy Mayes / Manager
Feb 14, 2025
Orlando, I understand your concern. However, looking at the picture, it is not a good picture, it is dark. The arrangement is out on delivery now. After it has been delivered and you still feel that you do not like it, please give us a call and we can help. Our number is 214-324-2481.
★★★★★
Reviewed By:
Miguel Interiano
Feb 14, 2025
I expected to see more tulips. Please add more before delivering
Responded To By:
Tracy Mayes / Manager
Feb 14, 2025
Thank you for your concern Miguel. Once received if still unhappy to call us back. 214-324-2481
★★★★★
Reviewed By:
Michele Hazle
Feb 14, 2025
This does not look anything like the photo on the McShan website. Was supposed to have pale pink roses, aloestremia(sp?) and other flowers. Not a bunch of greenery - for $90!!! Disappointed.
Responded To By:
Tracy Mayes / Manager
Feb 14, 2025
Hi Michele, we are sorry to see that you were disappointed with your recent flower arrangement. We try to ensure all our customers have the positive experience you deserve. Please feel free to reach out to our customer service team at 214-324-2481 to resolve your issue.
★★★★★
Reviewed By:
Sonya Brelamd
Feb 8, 2025
I was dissatisfied with the flower arrangement, as the blue ribbon was not applied neatly to the heart. Upon closer inspection, it appeared that the ribbon was applied in a somewhat careless manner. Also the arrangement could have been fuller. The blue and white contrast is beautiful.
Responded To By:
Tracy Mayes / Manager
Feb 8, 2025
We are so sorry you were not happy with the ribbon on your flower arrangement. We are also happy that we could discuss your dissatisfaction with you. We really appreciate your feedback and thank you so much for your business.
★★★★★
Reviewed By:
Mary Catherine Nagengast
Jan 31, 2025
Very disappointed in Succulent Craze It is nothing like indicated in your posted picture. The variety is absent and beyond bland. It also was most important piece I was sending. Can't even bring myself to make it 3 stars though the phone service I received was very pleasant and helpful. Again, I am very disappointed in that particular gift, especially at the cost
Responded To By:
Tracy Mayes / Manager
Feb 1, 2025
Mary, we are sorry that you were not pleased with the succulent craze. We understand that this is an important part of your event. We apologize for your disappointment. If you will give our customer service team a call, we are happy to assist you. Please do not hesitate to call us at 214-324-2481.
★★★★★
Reviewed By:
Charity Cornelius
Jan 31, 2025
That doesn't seem as full as we have been getting for our flower stands in the sanctuary. We used to get a lot more flowers in our arrangements. I am not pleased
Responded To By:
Tracy Mayes / Manager
Jan 31, 2025
Charity, on behalf of our staff, I apologize that your flower stands didn’t meet our standards this time. Thank you for sharing your review. I will give you a call to discuss.
★★★★★
Reviewed By:
Helen Collins
Jan 29, 2025
The peace lily looks great. Thanks
Responded To By:
Tracy Mayes / Manager
Jan 29, 2025
Helen, thank you for your honest and transparent feedback. We are very grateful for your comments and appreciate you.
★★★★★
Reviewed By:
Brian McCarther
Jan 27, 2025
this arrangement is nothing that I'm accustomed to getting from you all.
Responded To By:
Tracy Mayes / Manager
Jan 28, 2025
Brian, this is what you ordered online. As you can see, the arrangement looks just like the picture. If you are not happy with the arrangement, please give us a call at 214-324-2481 so that we can discuss your concerns.
★★★★★
Reviewed By:
Shirley Robertson
Jan 17, 2025
Quite disappointed with the size for what I'm being charged. Thanks for providing photo. Truly, it seem like nothing close too the work I know McShan is capable of doing. Not even a ribbon on the flower. Just horrible.
Responded To By:
Tracy Mayes / Manager
Jan 17, 2025
Thank you, Shirley, for discussing this matter with me. I appreciate your willingness to work with me to resolve the issue. I am pleased that we were able to come to a resolution that included providing you with a larger plant.
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