McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 73861 reviews | Star Rating: 4.69
| 5 Star ★★★★★ |
63,088
|
85.41% |
| 4 Star ★★★★☆ |
4,668
|
6.32% |
| 3 Star ★★★☆☆ |
2,450
|
3.32% |
| 2 Star ★★☆☆☆ |
1,545
|
2.09% |
| 1 Star ★☆☆☆☆ |
2,110
|
2.86% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Bobi Sanders
Bobi Sanders
Feb 9, 2026
Love the choice. But the photo I want is at graveside. How does it look at my late husbands burial site. I am 300 miles away. This is important to me ! I thought I was clear that I wanted it at the site!
Responded To By:
Brianna Golden / Sales
Brianna Golden / Sales
Feb 9, 2026
Thank you for speaking with us this morning about the photo process. We will send you the gravesite photo once this has been delivered. If you need anything else, we are always happy to assist if you have any questions or concerns. 214-324-2481.
Reviewed By:
Marsha Gadsden
Marsha Gadsden
Jan 30, 2026
Not satisfied for $122.79!! I requested bright; this is dull.
Responded To By:
Brianna Golden / Sales
Brianna Golden / Sales
Jan 30, 2026
Thank you for bringing this to our attention. We are working on a new arrangement for you and will send you another photo of the new arrangement. If you have any other questions or concerns, please feel free to give us a call at 214-324-2481. Thank you!
Reviewed By:
Marsha Gadsden
Marsha Gadsden
Jan 28, 2026
It looks a sparse and dark; I expected more from McShan for a price of $147.16!
Responded To By:
Brianna Golden / Sales
Brianna Golden / Sales
Jan 28, 2026
Thank you for taking the time to speak with us about this arrangement. We are reworking this and will send you a new photo shortly. Thank you!
Reviewed By:
Jo Ellen Blair
Jo Ellen Blair
Jan 25, 2026
Too much foliage and the lilies never opened. The roses did't open all the way just drooped at 3days.
Responded To By:
Brianna Golden / Sales
Brianna Golden / Sales
Jan 26, 2026
Thank you for the kind words, if there is anything we can improve on please feel free to let us know at 214-324-2481. Thank you!
Reviewed By:
Carolyn Hoblit
Carolyn Hoblit
Jan 16, 2026
Nice but not worth the price you charged
Responded To By:
Brianna Golden / Sales
Brianna Golden / Sales
Jan 16, 2026
Thank you for taking the time to talk with us about your arrangement. If there is anything else we can assist you with, please feel free to reach out to us at 214-324-2481. We are always happy to help.
Reviewed By:
Rebecca
Rebecca
Dec 27, 2025
This is not as full as the picture and I guess when the flower bloom it will have some color like the picture we liked the darker pot.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Dec 27, 2025
We apologize that this garden did not meet your expectations. Please contact our customer service team at 214-324-2481, and we will be happy to assist you in resolving this issue.
Reviewed By:
Michell Ferguson Hubbard
Michell Ferguson Hubbard
Dec 18, 2025
The ribbon should've been diagonal and a little larger! There's not even 3 dozen roses for the price https://www.mcshanflorist.com/sympathy-arrangement/heartfelt-sympathy-spray/p_ef_t281-3a?skuId=EF_T281-3A&zipMin=
Reviewed By:
Rose
Rose
Dec 10, 2025
Does not look like what I ordered. Container is inappropriate for sympathy arrangement.
Reviewed By:
Deanna Dagley
Deanna Dagley
Dec 2, 2025
We are SO disappointed! This is NOT what I ordered! It was a lager basket with a handle. I told her to put a bow on the handle. This is pitiful! It appears there is a third of the snacks that were shown. My 81 year old sick sister won't even know what to do with this! Thanks for nothing for $91. This was a sacrifice for us, on social security!.
Reviewed By:
Gayane Fullford
Gayane Fullford
Dec 1, 2025
Stems are not long enough to get water. Arrangement over stuffed into top of vase. Flowers decay rapidly despite frequent water filling. You have to reassemble flowers and remove a lot of filler. Too much maintenance. Yes they look good at first but you are lucky to get 3 days worth until they need to be thrown out. Not good value for expense. Have received flowers from McShan many times, all with the same issues.
Reviewed By:
Margaret McWilliams
Margaret McWilliams
Nov 22, 2025
I'm disappointed with the arrangement. Your company has previously done a great job with orders, and individuals have been very pleased with the plants. This plant looks sparse, as if something's missing. It don't appear full; it's as though you spread out the items to make it look more appealing. Very disappointed!
Reviewed By:
Linda Isaac
Linda Isaac
Nov 22, 2025
I'm a bit disappointed, I thought there would be more flowers. I requested two pink and two white butterflies I see three and don't appear to be white. I've been a customer for years, this is the first time I've been disappointed with my order.
Reviewed By:
David ramirez
David ramirez
Nov 11, 2025
I think it has to much green
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Nov 11, 2025
Thank you for allowing us to make this right for you, David.
Reviewed By:
Te Hillman
Te Hillman
Oct 27, 2025
I just want it to look like the website. I do not like this. Now too much red added. Also, why did then change the balloon. For $100 I would like to be happy. This 2nd pic is worse.
Reviewed By:
Stan Thomas
Stan Thomas
Oct 16, 2025
For $160 I expected more flowers, not a bunch of greenery accompanied by a few token blooms. I am a long time customer and I am not satisfied with this arrangement.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Oct 27, 2025
So sorry this arrangement was not what you were expecting for the price, we appreciate you letting us take care of the situation.
Thank you, Stan.
If you have any other questions please don't hesitate on giving our Customer Service team a call.
Thank you, Stan.
If you have any other questions please don't hesitate on giving our Customer Service team a call.
Reviewed By:
Ruby Compton
Ruby Compton
Oct 15, 2025
Needs to be fuller ,Thank you
Responded To By:
Oct 15, 2025
Thank you, Ruby! We appreciate your kind review. We're glad the photo was helpful.
Reviewed By:
Lori Patman Lucier
Lori Patman Lucier
Oct 11, 2025
My flower arrangement was beautiful when I arrived however, it did not last very long ! Only one of the roses bloomed and the other four roses did not bloom. I changed the water daily and provided care to all of the arrangements I received after my surgery and all of them did great except the one I received from your florist? My husband purchased a flower arrangement from Y'all in August and I cared for it like I always do and it almost lasted 2 weeks ! This one did even make it a week with out wilting and roses not blooming. So sad 😞 ,
Responded To By:
Oct 14, 2025
Lori, we are so sorry to hear that your flower arrangement didn't last as long as you expected. We understand your disappointment, especially after your surgery and caring for the other arrangeme... More
Lori, we are so sorry to hear that your flower arrangement didn't last as long as you expected. We understand your disappointment, especially after your surgery and caring for the other arrangements so well. We truly appreciate you reaching out to let us know about this, so we can make things right.
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Reviewed By:
Cynthia
Cynthia
Oct 9, 2025
Why is there so much red I. This arrangement. Doesn't look like the website photo. I'll see what it looks like in person but this is all red and green and not pretty and the base is short and square. Not worth the $250!
Responded To By:
Oct 9, 2025
Ms. Cynthia, we are sorry to learn of your dissatisfaction with the arrangement. We believe the photograph does not accurately represent the piece; it is, in fact, a beautiful arrangement of pink and ... More
Ms. Cynthia, we are sorry to learn of your dissatisfaction with the arrangement. We believe the photograph does not accurately represent the piece; it is, in fact, a beautiful arrangement of pink and white roses in a cylindrical vase. Our customer service department will contact you to discuss this further.
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