McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 71274 reviews | Star Rating: 4.69
5 Star ★★★★★ |
60,705
|
85.17% |
4 Star ★★★★☆ |
4,582
|
6.43% |
3 Star ★★★☆☆ |
2,400
|
3.37% |
2 Star ★★☆☆☆ |
1,515
|
2.13% |
1 Star ★☆☆☆☆ |
2,072
|
2.91% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Richard Falcon jr
Richard Falcon jr
Aug 15, 2025
Didn't get the bear that I ordered with the flowers and that's 20 bucks.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 15, 2025
We apologize the bear didn't make it; however, it is fixing to be on its way to you shortly. If you have any concerns, please just give us a call; we are always happy to help.
Reviewed By:
Shannon
Shannon
Aug 11, 2025
Seems to be lacking some purple and yellow for $145. Not impressed.
Reviewed By:
Brandon Mullins
Brandon Mullins
Jul 31, 2025
Wow that is small for "premium"! Please get it out for delivery before she leaves the office for the day
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2025
Brandon, if you are not happy with the arrangement, please give us a call to discuss. We would be happy to address your concerns and find a solution that meets your expectations. Thank you!
Reviewed By:
Brandon
Brandon
Jul 31, 2025
That looks small for "premium"!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2025
We apologize that the arrangement did not meet your expectations. We are already working on a revised version to ensure it is perfect for you. Thank you
Reviewed By:
Barbara Ellenberg
Barbara Ellenberg
Jul 30, 2025
The cactus had broken off shoots.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2025
Barbara, thank you for letting us know so we could get this replaced for you. We appreciate you bringing this to our attention and are taking steps to make things right.
Reviewed By:
Chris Gage
Chris Gage
Jul 28, 2025
Oh my gosh. That is so small.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2025
Thank you for bringing this to our attention, we're happy to assist!
Reviewed By:
Marina Walker
Marina Walker
Jul 26, 2025
Im disappointed. I don't see any Calla lilies, and was told it would be a little brighter. Anyway, it can be altered?
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2025
Marina, we apologize you were not happy; however, we are glad you let us know, and we were able to get you something else. Hopefully, the arrangement worked better. If there is anything else we can do just give us a call we are always happy to help.
Reviewed By:
Brett Lawton
Brett Lawton
Jul 25, 2025
Would have been great, but you didn't deliver the flowers even though someone was confirmed present at home at the time of delivery. Now you're delivering tomorrow? Day late, dollar short… missed the mark.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 25, 2025
We did attempt this delivery on 7/25 at 3:13 pm and we already spoke to the recipient to have it redelivered on 7/26 before 10 am. If you have any questions, we are always happy to help; just give us a call.
Reviewed By:
Phillis Williams
Phillis Williams
Jul 25, 2025
In the comments I asked for a yellow ribbon. I would have a paid extra for it had there been a place to add it online. I use you all for all of our class memorial flowers and this is the first time you all didn't add a ribbon. Iam just disappointed that it look so plain.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 25, 2025
Phillis, we apologize that a bow was not included. If you give us a call, we are happy to help in any way.
Reviewed By:
Vicki Steele
Vicki Steele
Jul 22, 2025
I love sunflowers, but do not like the maroon flowers mixed with them. I was hoping for bright, cheerful colors-and more of an assortment. Sunflowers don't last long.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 22, 2025
Thank you for discussing the arrangement with me. We will create a different arrangement and send a new picture. We appreciate your feedback and want to ensure you are completely satisfied.
Reviewed By:
RB
RB
Jul 17, 2025
Doesn't look much like the picture I ordered.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2025
We have taken the arrangement to design and reworked it. We have also sent you a better picture to verify. If there is anything else we can do, just let us know. We are always happy to help.
Reviewed By:
Mike A Bosma
Mike A Bosma
Jul 8, 2025
does not look like what you told me for $100.00
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 8, 2025
Hi Mike, I saw your review about our arrangement and I'm sorry you were not happy with the arrangement or the results. If you are not happy with this arrangement we are always happy to help. We w... More
Hi Mike, I saw your review about our arrangement and I'm sorry you were not happy with the arrangement or the results. If you are not happy with this arrangement we are always happy to help. We want to make sure you are happy with your purchase, so please contact us and we will make things right.
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Reviewed By:
Pam Kennedy
Pam Kennedy
Jul 3, 2025
I asked for yellow roses & white hydrangeas or white stock
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 5, 2025
Pam, if you did not receive what you wanted, please give us a call. We are always happy to help.
Reviewed By:
Susan Jackson
Susan Jackson
Jun 25, 2025
Wow. For a $165.27 that doesn't look very big. And it doesn't look very fresh. I'm a little disappointed 😞. That's a lot $$$ for what I got.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 25, 2025
Susan, This is a large, simple Spath, and it is a floor plant. However, I don’t think this photo is good in representing its actual size. If you are not satisfied, please call us; we’re always happy to help.
Reviewed By:
Reta Chaney
Reta Chaney
Jun 19, 2025
Not really my type of flower. I'm more of a bright, assorted colors, type of person. Or greenery plant
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 19, 2025
We apologize if you are not happy with the arrangement that you received. if you will give us a call we are happy to discuss this with you. 214-324-2481
Thank you.
Thank you.
Reviewed By:
James McClelland
James McClelland
Jun 16, 2025
I have several of these plants at home. I thought it would have been bigger and the leaves go up and out. The leaves on this plant look Flat. impressed.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Jun 16, 2025
Thank you for the review. This is a large, lovely plant. The photos do not do it justice, but I hope you enjoy it! We strive to make all our clients happy. If something is wrong, we are always here to help. Please give us a call so we can work this out.
Reviewed By:
Debbie Euziere
Debbie Euziere
Jun 12, 2025
I think this is a pretty small arrangement for the price. The spider mums or daisy like flowers all look wilted. I appreciate the photo, but hope it looks better in person.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
Debbie, We are glad you let us know so we could correct this for you.
Reviewed By:
Pat Lindsey
Pat Lindsey
Jun 5, 2025
I am hoping the planter was at least wrapped in some sort of decorative wrap before it was delivered. For the amount of money paid it should be a bit prettier.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 6, 2025
Thank you for your review. We are sorry to hear you’re not happy with your garden it was created according to the photo on our website, but we would have been glad to add more decorative touches... More
Thank you for your review. We are sorry to hear you’re not happy with your garden it was created according to the photo on our website, but we would have been glad to add more decorative touches (such as a bow or more butterflies), if you had requested them. If there’s anything we can do to help, please call us back, we are always happy to help.
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Reviewed By:
Carmen White
Carmen White
May 19, 2025
I was very pleased with the arrangement. I also added a balloon and a bear to the order. McShan Florist made no attempt to create an aesthetically pleasing complete arrangement. There are too many colors, and they are not appropriate for a new baby occasion. Overall, I was not satisfied with this order grouping.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
This arrangement was a cheer up arrangement not really for a baby. We apologize if you were not happy however I did offer to CO
Reviewed By:
Beth Holland
Beth Holland
May 16, 2025
doesn't look like we just spent $130.00
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
If you are not pleased with the flowers please give us a call. We are happy to assist. It's very important to us that your experience with us is completely positive. We really do want to help you out. Thank you!
Reviewed By:
Linda Henderson
Linda Henderson
May 15, 2025
I've been ordering McShan Florist for years and love their flowers arrangements but this time, I was disappointed with the arrangements. I ordered the Teleflora's radiant reverie bouquet arrangements for my mom for Mother's Day but it did not look like the photo online and was not radiant as it described. I paid a lot for this arrangement and even upgrade it too. I was looking for a cheerful, radiant and bright flowers to make Mother's Day a great and happy day for my mother. I love McShan Florist and hope they can improve next time with photo online closer to it or exactly.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 15, 2025
We're really sorry if you were not pleased with the arrangement.
There's always room for improvement, and we appreciate you sharing your experience with us. If you would like to speak with us, feel free to call, and we will be happy to talk it over with you.
There's always room for improvement, and we appreciate you sharing your experience with us. If you would like to speak with us, feel free to call, and we will be happy to talk it over with you.
Reviewed By:
Carol Valentine
Carol Valentine
May 5, 2025
I don't was a little disappointed in the size of the arrangement associated with the cost. It has been several years since I have not ordered from a florist in a very long time and now I know why. The arrangement was very pretty however very small. I did appreciate the photo, but the it still did not depict the actual size.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 5, 2025
We understand that you aren't happy with the flowers we sent. We can tell you that the prices of our flowers have gone up this year. The cost of every flower is based on a specific price. We fill... More
We understand that you aren't happy with the flowers we sent. We can tell you that the prices of our flowers have gone up this year. The cost of every flower is based on a specific price. We fill our vase to value, so we would never intentionally skimp on quality. I know that you are unhappy with your purchase, so please give us a call so we can rectify this situation.
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Reviewed By:
Bob Spurgin
Bob Spurgin
Apr 28, 2025
I thought that there would be some flowers not just an assortment of greenery.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 1, 2025
I understand that the plant arrangement is all green and that may not be what you were expecting. However, if you aren't happy with it we're happy to help you find something you like better. Please give us a call.
Reviewed By:
Vivian Johnson
Vivian Johnson
Apr 13, 2025
The bow does not blend with the flowers. I asked not to use red if at all possible. I don't particularly like this arrangement as I can view from this box
Reviewed By:
Greg Gambal
Greg Gambal
Apr 12, 2025
I've purchased many times over the last few years. This arrangement was much smaller than expected and unfortunately was a disappointment
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 12, 2025
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're ... More
Greg, thank you for letting us know that you were not happy with your purchase. We’re committed to providing quality services and products. By letting us know about your experience, you're helping us become better. We want all our customers to have a wonderful experience when they purchase from us. We’re committed to making sure that our customers are happy with their purchases. We’re very sorry you were not satisfied with your purchase this time around.
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