McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 74396 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
63,575
85.45%
4 Star ★★★★
 
 
4,684
6.30%
3 Star ★★★☆☆
 
 
2,465
3.31%
2 Star ★★☆☆☆
 
 
1,554
2.09%
1 Star ☆☆☆☆
 
 
2,118
2.85%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Wes Simon
Feb 20, 2026
Difficult customer service. My flower order was delivered late after clear instructions on the hospital room. The flowers weren't delivered till after my friend got home from the hospital. I won't be using them again
Responded To By:
Brianna Golden / Sales
Feb 20, 2026
We sincerely apologize that we were unable to get this delivered to your friend at the hospital before being discharged, it seems that we were missing some information for the recipient at the time. I... More
We sincerely apologize that we were unable to get this delivered to your friend at the hospital before being discharged, it seems that we were missing some information for the recipient at the time. If you would like to discuss this further please feel free to give us a call at 214-324-2481. We are more than happy to assist in any way that we can. Thank you!
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★★★★★
Reviewed By:
Fred Swanson
Feb 17, 2026
Aside from all the impatience I got from the staff person taking my order, the flowers looked fine. We will see how long they last.
★★★★★
Reviewed By:
Lynn Dowdle
Feb 16, 2026
How many roses were supposed to be included?
★★★★★
Reviewed By:
Carolyn F. McKnight
Feb 15, 2026
Beautiful for one day only. They started drooping the asecond day.🙁
★★★★★
Reviewed By:
Sally Bingham
Feb 14, 2026
Flowers were aged!- obviously not fresh! Have always loved McShan's…. First time to be disappointed.
★★★★★
Reviewed By:
Brandon Mullins
Feb 12, 2026
This order hasn't been delivered
★★★★★
Reviewed By:
Traci Brewer
Feb 12, 2026
I ordered 2 of these. Just ensuring there are two of them
Responded To By:
Brianna Golden / Sales
Feb 12, 2026
Yes, there are two of these arrangements. If there is anything else we can assist you with please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Janice Shepherd
Feb 10, 2026
I would've omitted the sunflowers and added more blue.
Responded To By:
Brianna Golden / Sales
Feb 10, 2026
Thank you for allowing us to get this reworked for you. We are so happy to hear that you love the new photo of this arrangement!
★★★★★
Reviewed By:
Carl
Feb 10, 2026
I ordered the red roses. In the website it shows more red roses. This is not acceptable.
Responded To By:
Brianna Golden / Sales
Feb 10, 2026
Thank you for speaking with us this morning, and allowing us to rework this arrangement. We hope you like the new arrangement better. We appreciate you! If you have further questions or concerns please feel free to give us a call. 214-324-2481. Thank you!
★★★★★
Reviewed By:
Bobi Sanders
Feb 9, 2026
Love the choice. But the photo I want is at graveside. How does it look at my late husbands burial site. I am 300 miles away. This is important to me ! I thought I was clear that I wanted it at the site!
Responded To By:
Brianna Golden / Sales
Feb 9, 2026
Thank you for speaking with us this morning about the photo process. We will send you the gravesite photo once this has been delivered. If you need anything else, we are always happy to assist if you have any questions or concerns. 214-324-2481.
★★★★★
Reviewed By:
Marsha Gadsden
Jan 30, 2026
Not satisfied for $122.79!! I requested bright; this is dull.
Responded To By:
Brianna Golden / Sales
Jan 30, 2026
Thank you for bringing this to our attention. We are working on a new arrangement for you and will send you another photo of the new arrangement. If you have any other questions or concerns, please feel free to give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Marsha Gadsden
Jan 28, 2026
It looks a sparse and dark; I expected more from McShan for a price of $147.16!
Responded To By:
Brianna Golden / Sales
Jan 28, 2026
Thank you for taking the time to speak with us about this arrangement. We are reworking this and will send you a new photo shortly. Thank you!
★★★★★
Reviewed By:
Jo Ellen Blair
Jan 25, 2026
Too much foliage and the lilies never opened. The roses did't open all the way just drooped at 3days.
Responded To By:
Brianna Golden / Sales
Jan 26, 2026
Thank you for the kind words, if there is anything we can improve on please feel free to let us know at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Carolyn Hoblit
Jan 16, 2026
Nice but not worth the price you charged
Responded To By:
Brianna Golden / Sales
Jan 16, 2026
Thank you for taking the time to talk with us about your arrangement. If there is anything else we can assist you with, please feel free to reach out to us at 214-324-2481. We are always happy to help.
★★★★★
Reviewed By:
Lisa Ripley
Dec 30, 2025
Not what I ordered. I ordered the pole Ivy.
★★★★★
Reviewed By:
Rebecca
Dec 27, 2025
This is not as full as the picture and I guess when the flower bloom it will have some color like the picture we liked the darker pot.
Responded To By:
Lizbeth DeLaRosa / Sales
Dec 27, 2025
We apologize that this garden did not meet your expectations. Please contact our customer service team at 214-324-2481, and we will be happy to assist you in resolving this issue.
★★★★★
Reviewed By:
Michell Ferguson Hubbard
Dec 18, 2025
The ribbon should've been diagonal and a little larger! There's not even 3 dozen roses for the price https://www.mcshanflorist.com/sympathy-arrangement/heartfelt-sympathy-spray/p_ef_t281-3a?skuId=EF_T281-3A&zipMin=
★★★★★
Reviewed By:
Awake!
Dec 14, 2025
Using a co to text me sat 7 am on Sunday will make me never use you
★★★★★
Reviewed By:
Kathy Vergos
Dec 13, 2025
Not what I expected for the money
★★★★★
Reviewed By:
Rose
Dec 10, 2025
Does not look like what I ordered. Container is inappropriate for sympathy arrangement.
★★★★★
Reviewed By:
DCBC
Dec 4, 2025
The congregation prefers more roses.
★★★★★
Reviewed By:
Deanna Dagley
Dec 2, 2025
We are SO disappointed! This is NOT what I ordered! It was a lager basket with a handle. I told her to put a bow on the handle. This is pitiful! It appears there is a third of the snacks that were shown. My 81 year old sick sister won't even know what to do with this! Thanks for nothing for $91. This was a sacrifice for us, on social security!.
★★★★★
Reviewed By:
Gayane Fullford
Dec 1, 2025
Stems are not long enough to get water. Arrangement over stuffed into top of vase. Flowers decay rapidly despite frequent water filling. You have to reassemble flowers and remove a lot of filler. Too much maintenance. Yes they look good at first but you are lucky to get 3 days worth until they need to be thrown out. Not good value for expense. Have received flowers from McShan many times, all with the same issues.
★★★★★
Reviewed By:
Margaret McWilliams
Nov 22, 2025
I'm disappointed with the arrangement. Your company has previously done a great job with orders, and individuals have been very pleased with the plants. This plant looks sparse, as if something's missing. It don't appear full; it's as though you spread out the items to make it look more appealing. Very disappointed!
★★★★★
Reviewed By:
Linda Isaac
Nov 22, 2025
I'm a bit disappointed, I thought there would be more flowers. I requested two pink and two white butterflies I see three and don't appear to be white. I've been a customer for years, this is the first time I've been disappointed with my order.
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