McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 76736 reviews | Star Rating: 4.7
5 Star ★★★★★
 
 
65,725
85.65%
4 Star ★★★★
 
 
4,767
6.21%
3 Star ★★★☆☆
 
 
2,507
3.27%
2 Star ★★☆☆☆
 
 
1,585
2.07%
1 Star ☆☆☆☆
 
 
2,152
2.80%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Gary Linebaugh
Jul 20, 2026
The roses do not look fresh
Responded To By:
Brianna Golden / Sales
Jul 20, 2026
Thank you for speaking with us about your order, Gary. We are replacing these roses and will send you another photo shortly. Should you have further questions or concerns, please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Karen Dalton
Jul 18, 2026
I wanted some flowers as in pictures
Responded To By:
Brianna Golden / Sales
Jul 18, 2026
Thank you for speaking with us about your order, Karen. We are adding the second blooming plant and will send you an updated photo shortly. Should you have further questions or concerns, please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Matthew Thompson
Jul 17, 2026
To be honest. I'm not impressed. Seems very lacking. Please deliver. However I will not be ordering from you again. Thank you
Responded To By:
Brianna Golden / Sales
Jul 17, 2026
Matthew, thank you for speaking with us about your order. We appreciate you allowing us to make this right for you and adjust the arrangement. We are reworking this now and will send you another photo... More
Matthew, thank you for speaking with us about your order. We appreciate you allowing us to make this right for you and adjust the arrangement. We are reworking this now and will send you another photo shortly. Should you have further questions or concerns, please reach out to us at 214-324-2481. Thank you!
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★★★★★
Reviewed By:
Ralph Toll
Jul 8, 2026
I ordered 6 RED roses, not YELLOW!
Responded To By:
Brianna Golden / Sales
Jul 8, 2026
We sincerely apologize for the wrong color of roses being used in this order. Thank you for speaking with us and allowing us to make this right for you. We will send you another photo shortly of the correct order to be delivered. Thank you, Ralph!
★★★★★
Reviewed By:
Sarah Rutherford
Jun 29, 2026
I cannot understand why you used that orange moss in the arrangement. It looks so unnatural and just not attractive. I removed it and replaced it with green sheet moss that I had on hand. The arrangement looks much better now.
Responded To By:
Brianna Golden / Sales
Jun 29, 2026
Thank you so much for speaking with us about your order, Sarah. We truly appreciate your feedback. Should you have further questions or concerns please give us a call at 214-324-2481.
★★★★★
Reviewed By:
Joy
Jun 18, 2026
The roses were so beautiful for like 2-3 days. But after that they've wilted. They never opened up. I've already had to throw them out.I've done everything to and made sure I watered them daily. I'm sure my husband paid a lot of money for them and for them to only last and look pretty for only 3 days is wrong to me.
Responded To By:
Brianna Golden / Sales
Jun 18, 2026
Thank you for speaking with us about your order, Joy. We appreciate you allowing us an opportunity to make this right for you. Should you have further questions or concerns, please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
MORRIS CARO SR
Jun 18, 2026
SUUUUPER AND WOOOOW SOOOO BEAUTIFUL 😍
Responded To By:
Brianna Golden / Sales
Jun 18, 2026
Thank you so much, Morris!
★★★★★
Reviewed By:
Jeffrey
Jun 12, 2026
The flowers are nice. They missed the mark of being lgbtqia+ pride colors. They missed the mark in being designed to be bright and rainbow colors and in the order of a rainbow colors like red orange yellow g blue indigo violet. But they are pretty flowers
Responded To By:
Brianna Golden / Sales
Jun 12, 2026
Jefferey, if you are not completely satisfied with your order please return our call at 214-324-2481. We are happy to discuss this further with you and help in any way we can. Thank you!
★★★★★
Reviewed By:
Susie Armstrong
May 31, 2026
They are very pretty. I meant 4 star review.
Responded To By:
Brianna Golden / Sales
Jun 1, 2026
Susie, if there is anything we can do to improve your 4-star review, please feel free to let us know at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Moana Costello
May 22, 2026
Not near the quality I expected coming from McShan's. Hopefully it's the quality of the photo and not the actual arrangement. A few of the flowers look several days old! So disappointed.
Responded To By:
Brianna Golden / Sales
May 22, 2026
Moana, please return our call at 214-324-2481 or respond to our email to discuss this further. We are happy to help in any way we can. Thank you!
★★★★★
Reviewed By:
Betty Murphy
May 17, 2026
Take anniversary pick out. It's her 50th birthday. How disappointing
Responded To By:
Brianna Golden / Sales
May 18, 2026
We sincerely apologize that an anniversary pick was added to this arrangement. Please return our call to discuss this further. We are happy to help in any way we can. Thank you!
★★★★★
Reviewed By:
Paul Johnson
May 10, 2026
When I ask for delivery at the front door of the old brick house out front, that means leave it at the front door of the old brick house out front. We were expecting thunderstorms today which would've turned packages to mush, but ended up with psychedelic chocolate mud-pies from the packages sitting in the sun on the front of the new cracker-box trailer house for 5 hours. The non perishables are fun & my bride loves them.
Responded To By:
Brianna Golden / Sales
May 11, 2026
We sincerely apologize that these items were left at the wrong door. Please return our call at 214-324-2481. We would be happy to discuss this further with you and are happy to help in any way we can. Thank you!
★★★★★
Reviewed By:
JG
May 10, 2026
Not what I asked for. And this order was fixed and still wasn't what I wanted.
Responded To By:
Brianna Golden / Sales
May 11, 2026
We sincerely apologize that this is not what you asked for. We appreciate you speaking with us about your order this morning. Should you have further questions or concerns, please feel free to give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Martinez Mercedes
May 10, 2026
Not too happy, I wish can see red peach orange, not white, it's just pink & purple
Responded To By:
Brianna Golden / Sales
May 11, 2026
Mercedes, please give us a call at 214-324-2481 to discuss this further. We are happy to help in any way we can. Thank you!
★★★★★
Reviewed By:
Kathy Clark
May 8, 2026
I guess this is as good as it gets? Still no light pink in the variation.
Responded To By:
Brianna Golden / Sales
May 8, 2026
Thank you for allowing us to fix this for you, Kathy! We will send you an updated photo before delivery tomorrow. We appreciate you!
★★★★★
Reviewed By:
Mary Mark Welch
May 7, 2026
This is not what I ordered! The picture had many more blooms!More carnations and roses!
Responded To By:
Brianna Golden / Sales
May 7, 2026
Thank you for speaking with us about your order, Mary. We are reworking this for you and will send you an updated photo shortly. Thank you!
★★★★★
Reviewed By:
Omega Black
Apr 27, 2026
It was the prettiest arrangement I've ever seen but unfortunately the flowers started dying 1 day later.
Responded To By:
Brianna Golden / Sales
Apr 27, 2026
Omega, our customer service associate will call you shortly to discuss this further with you. For further questions or concerns, please call us at 214-324-2481. We are happy to help!
★★★★★
Reviewed By:
Mary Hofacker
Apr 24, 2026
Needing more flowers in it!
Responded To By:
Brianna Golden / Sales
Apr 24, 2026
Thank you for speaking with us about this, Mary. We appreciate you giving us an opportunity to make this right for you!
★★★★★
Reviewed By:
Lori Frankl
Apr 23, 2026
Strange looking arrangement. Why are they not mixed in together
Responded To By:
Brianna Golden / Sales
Apr 23, 2026
Lori, we sincerely apologize and appreciate you giving us a chance to make this right for you. We are bringing this back to the shop and will send you another photo once this arrangement has been reworked. Thank you!
★★★★★
Reviewed By:
Paul poarch
Apr 16, 2026
Few of the roses do not look fresh. Right side and top one.
Responded To By:
Brianna Golden / Sales
Apr 16, 2026
Paul, we sincerely apologize. Our customer service associate will give you a call shortly to discuss this further with you. Thank you!
★★★★★
Reviewed By:
Raul Martinez
Apr 14, 2026
(1) placed order on Saturday 4/11 around 3pm for 5pm pick up on 4/11. Arrived at 5pm store was closing. Spoke to employee in parking lot they said I could pick up Monday the 13th. (2) called Monday to confirm order was ready person I spoke with said order was canceled. Hmm 😒 why? (3) placed order again on Monday. Everything had to be resubmitted. I skipped the card information I populated on the 1st order you would think you could duplicate the 1st order. I guess its not possible. I requested a butterfly pick I didn't get one. It was a very nice plant but the overall experience was not. God bless
Responded To By:
Brianna Golden / Sales
Apr 15, 2026
Raul, we sincerely apologize for the miscommunication. We are happy to discuss this further with you, please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Niki Goodman
Apr 3, 2026
You have done much prettier arrangements for me for that price point. Disappointing this time. Thanks
Responded To By:
Brianna Golden / Sales
Apr 3, 2026
Niki, our customer service representative will give you a call shortly to discuss this further with you. We sincerely apologize that you are not happy with the arrangement that you ordered. Should you have further questions or concerns, please give us a call at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Patricia Green
Mar 28, 2026
That is absolutely embarrassing! We ordered this for a friend that lost her mom. We picked it because it had yellow roses which have a special meaning for us. We ordered the deluxe at $115 because we wanted it to look amazing. This does not! It barely resembles the photo of what we ordered. Please fix this before it is sent. I'm so upset.
Responded To By:
Brianna Golden / Sales
Mar 28, 2026
Patricia, we sincerely apologize that you are not completely satisfied with this arrangement. We appreciate you taking the time to speak with us and giving us the opportunity to rework this for you, a... More
Patricia, we sincerely apologize that you are not completely satisfied with this arrangement. We appreciate you taking the time to speak with us and giving us the opportunity to rework this for you, and we will send you a new photo shortly. For further questions or concerns, please do not hesitate to call us at 214-324-2481. Thank you!
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★★★★★
Reviewed By:
Chris
Mar 24, 2026
I would have never chosen that balloon to go with that arrangement. My mom is all about pink. I was not given a balloon choice, but assumed it would coordinate with the pink flowers.
Responded To By:
Brianna Golden / Sales
Mar 24, 2026
Thank you for speaking with us about this balloon, Chris. We appreciate your feedback. Should you have any further questions or concerns, please don't hesitate to reach out to us at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Tito Marsh
Mar 17, 2026
I didn't like the arrangement I thought it could have been more fruitful for a 168.00 Dollars
Responded To By:
Brianna Golden / Sales
Mar 18, 2026
Thank you for taking the time to speak with us about your order. Should you have further questions or concerns please feel free to reach out to us at 214-324-2481. We are always happy to assist you. Thank you!
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