McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70239 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,759
|
85.08% |
4 Star ★★★★☆ |
4,539
|
6.46% |
3 Star ★★★☆☆ |
2,381
|
3.39% |
2 Star ★★☆☆☆ |
1,499
|
2.13% |
1 Star ★☆☆☆☆ |
2,061
|
2.93% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 3 star reviews. Show all reviews
Reviewed By:
Sherrie Farmer
Sherrie Farmer
Jun 12, 2025
the flowers were beautiful, however they did not even last 5 days. Make your people aware that when my husband orders flowers to me that you send him the notifications instead of me and spoiling the surprise. Even after 47 years it is still nice to be surprised, but due to notifications being sent to me it was not. I did not tell him but you really need to watch that this doesn't happen to others.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 13, 2025
We are very sorry that the flowers you received did not last. In the future if you let us know within the week we can always help. We are also sorry that you received a notification email, but we appreciate your understanding that these are generated automatically when an online order is placed.
Reviewed By:
Julie Allen
Julie Allen
Jun 6, 2025
Loved the bouquet, however did not come with the stuffed shark toy as advertised. That was the main reason I ordered it. Would like to still somehow receive the stuffed shark. Thank you.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 6, 2025
Thank you for your order, Julie! The shark is in the box! If you have any questions or concerns, please give us a call. We are always happy to help.
Reviewed By:
Pat Lindsey
Pat Lindsey
Jun 5, 2025
I do appreciate the fact that you share photos of flowers ordered. I appreciate you reaching out to me to try to resolve my disappointment in my order. I am still not impressed with my order. The added bow looks like it was pulled out of a bag. I would not recommend your services to friends and family.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 6, 2025
Pat, We are very sorry that you were not satisfied with your order. We certainly did not intend for that to happen. Our customer service representative will call you shortly and discuss this with you. Hopefully, we can make this situation better.
Reviewed By:
Larry Maupin
Larry Maupin
May 31, 2025
Delivered in time but I'm disappointed. The pink pastel roses don't go well with the dark lavender flowers (snaps?). And it's not 32” by 32” as I was told. More like 24-26”. Not as impressive as I expected for $200+.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jun 2, 2025
Larry, we sincerely apologize if you are disappointed. However, these are the instructions you gave us when you ordered this online. If you are not pleased, feel free to give us a call; we're always here to help.
Reviewed By:
Sheila Moten
Sheila Moten
May 30, 2025
Beautiful plant; however, its quite small for the cost.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 30, 2025
The picture in this review doesn’t give a very good representation of the actual garden. The garden does have several green plants .
There is also a nice blooming plant in there that our t... More
There is also a nice blooming plant in there that our t... More
The picture in this review doesn’t give a very good representation of the actual garden. The garden does have several green plants .
There is also a nice blooming plant in there that our talented designers came up with a custom design for. However if you are not happy please give us a call to discuss.
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There is also a nice blooming plant in there that our talented designers came up with a custom design for. However if you are not happy please give us a call to discuss.
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Reviewed By:
Sheri Ludwigs
Sheri Ludwigs
May 29, 2025
I have ordered NUMEROUS arrangements from McShan - even had flowers delivered to me last week here for my birthday. I'm a little disappointed in this arrangement and do not feel this is a $300 arrangement ($350 if you factor in the delivery fee).
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 29, 2025
We understand that you do not feel this is a $300 arrangement, and we are sorry if it does not seem that way. However, we are certain it is filled to value, like the picture online. If you are not happy with the delivery, please call us to discuss. We are always happy to help.
Reviewed By:
Becky
Becky
May 19, 2025
Not exactly what we expected. A little too much greenery and made it look so pointy and pokey. I called and asked to reduce the greenery right after on the phone. However when it was delivered, it was still the same. Disappointed to say the least.....
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 19, 2025
Hi Becky. We apologize for your displeasure with the hat. Please call us so we can resolve this issue to your satisfaction.
Reviewed By:
Shawn Bitterman
Shawn Bitterman
May 15, 2025
The roses looked a lot more pink in the photo on the website
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 15, 2025
Shawn, we are working on changing the color of your roses to a brighter pink. Thank you for bringing it to our attention.
Reviewed By:
Jill Brown
Jill Brown
May 14, 2025
I was somewhat disappointed with the arrangement. It just didn't have the pizazz I had hoped for. No flair. No ribbon 🤷🏻♀️. Thanks for the photo
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 15, 2025
We are sorry that we were not able to provide you with an arrangement that you were satisfied with. If you have any questions or complaints, please don't hesitate to call us or write to us. We're always happy to help.
Reviewed By:
Paula White
Paula White
May 13, 2025
It's lovely, however, missing the second butterfly and small colored flowers as per website picture
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 13, 2025
We apologize for the mistake, but we will have one of our Customer Service Representatives give you a call to discuss this further.
Reviewed By:
Pamela Christon
Pamela Christon
May 13, 2025
I knew prices had increased, but this much? That is a lot of money for 2 african violets! delivered or not.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 13, 2025
If you are not satisfied with your purchase, please give us a call. We are always happy to help. We want to make sure that you are completely satisfied with your purchase.
Reviewed By:
Paula White
Paula White
May 13, 2025
It is pretty, but part of arrangment is hanging.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 13, 2025
Paula, it looks like that's a plant, not an arrangement. But if you'll give us a call we're more than happy to help.
Reviewed By:
Becky Barnes
Becky Barnes
May 13, 2025
I like getting a photo, that's nice. But it looks different from the picture on your website. I thought the pot would be white. Also, in the website picture you can't see the stems of the flowers which makes it look more full.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 13, 2025
Dear Becky,
We apologize that your bouquet is not in the white container that you were expecting. One of our customer service representatives will contact you to discuss.
We apologize that your bouquet is not in the white container that you were expecting. One of our customer service representatives will contact you to discuss.
Reviewed By:
Judy
Judy
May 12, 2025
I like receiving a photo; however, I'm a bit disappointed of the size after seeing what I could have gotten from other places for less price. Since you are an approved vendor, we don't have a choice, but I would hope your prices would be comparable to others.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 12, 2025
I'm sorry that you are unhappy with the arrangement. I understand you're disappointed by the size for the price, but I assure you that it is a nice size. The picture does not show this well. If you're unhappy, you can give us a call, and we'll be happy to help you.
Reviewed By:
Linda Bartling
Linda Bartling
May 10, 2025
color is not intense and too many blooms are not at full color. I expected a larger plant
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 10, 2025
Linda, we apologize if you're not happy with the hydrangea you received. The photo on the website does not accurately show its size. These hydrangeas are beautiful in person, but they're lar... More
Linda, we apologize if you're not happy with the hydrangea you received. The photo on the website does not accurately show its size. These hydrangeas are beautiful in person, but they're larger than they appear in the photo. As for the color, this is what we have available. Please call we are happy to help.
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Reviewed By:
Matt Bell
Matt Bell
May 7, 2025
Flowers were beautiful as always, the Veuve wine was sold at a 100% markup...had I had more time I would have most likely built my own bouquet and saved $50 on the bottle of wine. I have always supported McShan's locally but pricing wise vs. products received is not what it used to be (see Aloe Plant as well).
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 8, 2025
In response to the review, we apologize if you feel that you were charged too much. We do not mark up our prices 100%. Our prices are set according to the actual cost of what we pay. If you give us a call we are happy to help in any way.
Reviewed By:
Lynda Young Kaffie
Lynda Young Kaffie
May 6, 2025
Not as colorful as I had hoped And and too dark I realize sometimes you have to make substitutions that don't match the photograph. I really preferred the mood of the what was pictured online.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 6, 2025
We apologize if you are unhappy with the floral arrangement. The online picture does look a bit dark, and I think you might like the arrangement better once you see it in person. If not, please call us; we’re always happy to help.
Reviewed By:
JS
JS
May 6, 2025
The flowers do not look anything like what is on the website/catalog (to select the order). The arrangement does not appear to equate to the cost that is for certain.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 6, 2025
We're sorry you're not satisfied with the floral arrangement. If you contact us, we'll be happy to discuss it and help in any way. 214-324-2481
Reviewed By:
Leslie Hillhouse
Leslie Hillhouse
May 1, 2025
Would have liked to see more of a robust variety for $100. But staff has been wonderful to work with.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 1, 2025
Thank you Leslie. We will follow up with you to discuss more options for another plant.
Reviewed By:
Rosalind
Rosalind
Apr 28, 2025
The easel looked like it had less roses than the one that I ordered before.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
May 1, 2025
Cindy, our records show that the flowers you ordered 4 years ago,. Prices have increased since then, but hopefully, you think the value is worth it, too!
Reviewed By:
Marigrce Gonzales
Marigrce Gonzales
Apr 22, 2025
it's fine, just thought it would be a bit fuller.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 22, 2025
We always want you to be happy with our services. If you are not happy with our service, please give us a call at 214-324-2481 and tell us how we can make things right. We’re always happy to help.
Reviewed By:
Robert Sands
Robert Sands
Apr 17, 2025
Very nice.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 18, 2025
Thank you Robert for your order. If you are not completely satisfied with your purchase, please feel free to give us a call to discuss your options and resolve the problem. We are always happy to help.
Reviewed By:
Mandi Holmes
Mandi Holmes
Apr 14, 2025
The photo on the website looks fuller and more colorful than the option presented.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 15, 2025
Mandi, we have tried calling you to discuss your arrangement. If you are not satisfied, please return our call.
Reviewed By:
Joy Chamberlain
Joy Chamberlain
Apr 7, 2025
I thought it would have more flowers than the greenery. I wanted a complete pink flower arrangement and I see a lot of purple accents, which I was not of the understanding would be in the arrangement
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Apr 9, 2025
We apologize that we made a mistake with your order, Joy. It shouldn't have had purple. We appreciate you letting us know, and we are glad that we could help you clear things up. We really do care about making sure everyone who orders from us gets what they want.