McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 65064 reviews | Star Rating: 4.68
5 Star ★★★★★
 
 
55,019
84.56%
4 Star ★★★★
 
 
4,386
6.74%
3 Star ★★★☆☆
 
 
2,264
3.48%
2 Star ★★☆☆☆
 
 
1,435
2.21%
1 Star ☆☆☆☆
 
 
1,960
3.01%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 3 star reviews. Show all reviews

★★★☆☆
Reviewed By:
Darcy Molyet
Mar 26, 2024
Still not looking like the picture online. The plant in front is fuller, but it's too big. But the ivey in the front that was in the first picture and it will be good to go.
Responded To By:
Tracy Mayes / Manager
Mar 26, 2024
Customer service will give you a call to discuss. Thank you Darcy!
★★★☆☆
Reviewed By:
The Well Church
Mar 26, 2024
A lot of the the palm leaves were very skimpy nit full at all
★★★☆☆
Reviewed By:
Darcy Molyet
Mar 26, 2024
Not a fan of the tall looking plant...I like the plants that were in the photo online.
Responded To By:
Tracy Mayes / Manager
Mar 26, 2024
Darcy, Thank you for letting us know, We are reworking it now. Then we will send a new picture.
★★★☆☆
Reviewed By:
Janet Thompkins
Mar 25, 2024
Normally, my orders with McShan are spot on. The last name on the arrangement was misspelled even though I spelled it twice. To be fair, your office did experience a power outage during my call. I was hoping for something more spring-like. I do realize that the flowers will bloom in the coming days but few were open today for my friend's birthday.
Responded To By:
Tracy Mayes / Manager
Mar 26, 2024
We apologize Janet and our customer service team will give you a call to discuss.
Thank you.
★★★☆☆
Reviewed By:
Sandra Tucker
Mar 23, 2024
I requested for my arrangement to look like the picture on your website. The arrangement did not look like what I ordered. I was told you didn't have some of the flowers. I should have received a call before the order was filled and delivered.
★★★☆☆
Reviewed By:
Raymond S Fuentes, SR
Mar 13, 2024
The picture on the website had pink flowers in it and in this picture it is suppose to be 12 yellow roses but only 7 can be seen. Hope there is 12 roses in the vase.
Responded To By:
Tracy Mayes / Manager
Mar 13, 2024
Raymond, This is an all around arrangement so there is 12 yellow roses
with the pink wax flower. If you have any questions please call us at
214-324-2481 Thank you!
★★★☆☆
Reviewed By:
Bj
Mar 10, 2024
Arrangement was nice. But it was a birthday occasion, and I specifically asked for a birthday balloon. Instead I got this creepy looking happy face balloon. Was very disappointed. After calling them with my concern, I was compensated a bit for my disappointment. I just wanted the Arrangement to represent the occasion. Which was a birthday. Balloon didn't have happy birthday anywhere on it. Very disappointed.
Responded To By:
Lizbeth DeLaRosa / Sales
Mar 11, 2024
We are so sorry this happened BJ, we appreciate you reaching out to us.
★★★☆☆
Reviewed By:
Darwin Hutchison
Mar 8, 2024
More butterflies please
Responded To By:
Tracy Mayes / Manager
Mar 8, 2024
Darwin ok, Will get another butterfly added. Thank you!
★★★☆☆
Reviewed By:
Tanya Starnes
Mar 8, 2024
Thank you!
Responded To By:
Tracy Mayes / Manager
Mar 8, 2024
You are welcome Tanya!
★★★☆☆
Reviewed By:
Paula Belin
Mar 7, 2024
I ordered the Coffee & Tea Tin. This is neither a tin nor is it what's pictured on the website. I hate the wicker brown basket. The person I sent it to, loved it. I'm disappointed. I'm glad I received the photo to see difference in what was purchased/received. However, I'm not happy and have never had this problem with McShan's. I guess that's what hurts the most.
Responded To By:
Lizbeth DeLaRosa / Sales
Mar 7, 2024
We are sorry you are not happy with the basket that was sent, unfortunately we are out of the tin in the picture which is why it was substituted with the brown basket. The basket however does contain ... More
We are sorry you are not happy with the basket that was sent, unfortunately we are out of the tin in the picture which is why it was substituted with the brown basket. The basket however does contain bags of coffee and tea as well as other items to compliment like a honey spoon, and gourmet crackers. Feel free to contact our customer service department and we will be more than happy to make this right for you. 214-324-2481
Thank you Paula!
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★★★☆☆
Reviewed By:
Sherry Littlejohn
Mar 5, 2024
I was disappointed in the arrangement I thought there would be more flowers
Responded To By:
Lizbeth DeLaRosa / Sales
Mar 5, 2024
We apologize this is not what you expected, Sherry. Although this picture does not to the easel justice, there are extra lilies, and extra flowers added, to meet the value of the arrangement. If you n... More
We apologize this is not what you expected, Sherry. Although this picture does not to the easel justice, there are extra lilies, and extra flowers added, to meet the value of the arrangement. If you need to please give our customer service team a call and we would be happy to make this right for you.
214-324-2481
Less
★★★☆☆
Reviewed By:
Aly
Feb 24, 2024
They do a great job with the flowers however, they got delivered to the wrong address and I had to call and follow up. Their customer service hold times are long.
Responded To By:
Bruce McShan / President
Feb 24, 2024
We apologize for the long wait during Valentine's Day. Thank you Aly!
★★★☆☆
Reviewed By:
Gloria Clayton
Feb 22, 2024
It's ok but, I thought....oh well. 🤦‍♀️
Responded To By:
Tracy Mayes / Manager
Feb 22, 2024
If you are not happy please give our customer service department a call at 214-324-2481 and we will be happy to help.
★★★☆☆
Reviewed By:
Sentina Bryant
Feb 19, 2024
The arrangement seems to be on the small size, even though I paid for the classic.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
So sorry the picture does not do this arrangement any justice, although it does measure about 16 inches, the classic, value and deluxe are the same size, the difference is in the value of flowers. More
So sorry the picture does not do this arrangement any justice, although it does measure about 16 inches, the classic, value and deluxe are the same size, the difference is in the value of flowers.
Thank you Sentina!
Give us a call if there is anything we can do to make this right for you!
214-324-2481
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★★★☆☆
Reviewed By:
Graham L
Feb 18, 2024
Arrangement looked great but unfortunately most had died within 3 days even after adding water. After some investigation it seemed as if many of the stems had not extended all the way into the water.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We are sorry this happened please give our customer service team a call and we will make this right for you! 214-324-2481
★★★☆☆
Reviewed By:
Jim Andrews
Feb 17, 2024
I hope this is not a public review. While I love the items in the photo, I am disappointed in your delivery. I called yesterday and specifically asked that you call the recipient to plan delivery time. The woman I spoke to repeated my request, then said “OK, I'll take care of it.” No call until there was a delivery attempt today. Nicholas called the number back… no answer, no way to leave a message. They couldn't leave the gift because of the wine. If Nicholas had been called as I asked, this hassle could have been avoided.
Responded To By:
Bruce McShan / President
Feb 19, 2024
We apologize for this mistake please give our customer service team a call and we will make this right for you. 214-324-2481 Thank you Jim!
★★★☆☆
Reviewed By:
Karen Fisher
Feb 17, 2024
The flowers were and still absolutely beautiful! I really appreciate the photo preview and I must say the actual arrangement looks better in person. However, I am disappointed in the delivery time...around 5:30 pm (end of day)! I realize that delivering on "Valentine's Day" is hectic, but I hope going forward some type of improvements will be implemented.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We apologize for the late delivery Karen, you are more than welcome to have them delivered a day before or we do have an option to come by and pick it up in store!
Thank you Karen!
★★★☆☆
Reviewed By:
Dr. Hopes
Feb 16, 2024
I requested a white container. I don't like the color of the container in the picture.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We apologize for this mistake please give our customer service team a call and we would love to make this right for you Dr. Hopes. 214-324-2481
★★★☆☆
Reviewed By:
John Thompson
Feb 15, 2024
Looks like you couldn't get Stargazer"s you sent lilies instead.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We apologize this was not what you wanted John, please give our customer service team a call and we would love to make this right for you! 214-324-2481
★★★☆☆
Reviewed By:
ZA
Feb 14, 2024
Hi, on the website the flowers for this option were much more full I only see few red flowers dispersed throughout. This is disappointing to be honest. I would also like to see the bottle plus the packaging otherwise everything is great.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
Thank you for allowing us to make this right for you, ZA!
★★★☆☆
Reviewed By:
Sarkis Kechejian
Feb 14, 2024
The bouquet is pretty but when ordered on line it showed white baby's breath included. I do not see any in this arrangement. A white contrast with the standard green leaves and red roses would have been nice.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We are sorry this arrangement did not meet your expectations, please give our customer service team a call and we would love to make this right for you.
214-324-2481
★★★☆☆
Reviewed By:
Monica Tolstyka
Feb 13, 2024
I'm not happy with the pot. It doesn't look like the online photo of the pretty pot.
Responded To By:
Tracy Mayes / Manager
Feb 16, 2024
If you are not happy please call our customer service team at 214-324-2481 and we will be happy to help.
★★★☆☆
Reviewed By:
Kay Massicci
Feb 12, 2024
Not very big for the amount of money spent
Responded To By:
Tracy Mayes / Manager
Feb 12, 2024
We are sorry if you are not happy with the arrangement if you give us a call we will be happy to discuss with you about you order. Thank you
214-324-2481
★★★☆☆
Reviewed By:
Bonnie Buchanan
Feb 10, 2024
Where were the foot balls and hearts?
Responded To By:
Tracy Mayes / Manager
Feb 10, 2024
We apologize for the mistake and it looks like we are already started working to get this corrected. Thank you!
★★★☆☆
Reviewed By:
Barbara Stuart
Feb 7, 2024
It looks great, but the $65 version did look bigger on line. It seemed to have more flowers. I can not tell If the balloon is small (like a mini) or regular size (like a plate), but it would make the arrangement TINY if it is a mini… can you put the size of the vase dimensions on the website or an item to help understand size of the arrangement ordered, especially if the number of flowers is different in the photo than the actual result? That might help people understand expectations. Or maybe a straight on view rather than from above may help… actually both would be highly recommended. Thank you!
Responded To By:
Tracy Mayes / Manager
Feb 7, 2024
We apologize for the picture it should have been at a better angle also the balloon is the size of a dinner plate. If you are not happy please call our customer service team a call at 214-324-2481 Thank you!
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