McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70271 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,786
|
85.08% |
4 Star ★★★★☆ |
4,543
|
6.46% |
3 Star ★★★☆☆ |
2,382
|
3.39% |
2 Star ★★☆☆☆ |
1,499
|
2.13% |
1 Star ★☆☆☆☆ |
2,061
|
2.93% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Linda JacksonH
Linda JacksonH
Nov 7, 2024
I am very disappointed in this arrangement not what I wanted at all I told her a few roses with spring colored flowers and for 100 dollars I expected a fuller arrangement.. I have been a customer for a long time but this makes me think I might need to change florist
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Nov 7, 2024
We sincerely apologize that you were disappointed with your arrangement. As a long-standing customer, we are very sorry that this order did not meet your expectations. We would like to make things rig... More
We sincerely apologize that you were disappointed with your arrangement. As a long-standing customer, we are very sorry that this order did not meet your expectations. We would like to make things right. If you could give us a call at 214-324-2481, we would be happy to assist you. Thank you for your loyalty and understanding.
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Reviewed By:
Laura Coan
Laura Coan
Oct 29, 2024
I was very dissatisfied with the bouquet that I ordered. I described what I wanted for my son's high school homecoming nosegay. I then called after seeing the picture and the person I spoke with told me they would fix the order. I then received a call back asking for more money to fix the problem. This bouquet in the photo was $100. I could have easily gone to Kroger, picked up some white flowers for $20, and put this together.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 29, 2024
We are so sorry for the negative experience you encountered with the flower arrangements you ordered from our shop. We know that they were for a very important occasion, and for us to have not met you... More
We are so sorry for the negative experience you encountered with the flower arrangements you ordered from our shop. We know that they were for a very important occasion, and for us to have not met your expectations is unacceptable. We pride ourselves on doing our best for each and every customer, and we do hope that in the future you will give us another chance to redeem ourselves and prove that we can deliver exactly what you are looking for.
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Reviewed By:
Chris L. Simmons, Pastor, Cornerstone Baptist Church
Chris L. Simmons, Pastor, Cornerstone Baptist Church
Oct 23, 2024
I must say that this is one of the few times that I was disappointed in the arrangement that was sent to one of our members. I had requested a flower with some colors and blooms, and although there is minimum color, there are no blooms on this particular flower arrangement. I wanted an arrangement that would create some cheer as she is healing. I am not certain that this arrangement accomplished that goal.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 24, 2024
This is a tropical bromeliad plant. If you are not pleased with it, We are happy to help. I will have our customer service team give you a call. Thank you for your feedback.
Reviewed By:
Lynda Nygren
Lynda Nygren
Oct 12, 2024
$80 for this? After my family doing business with McShans for over 50 years this is a true disappointment
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 14, 2024
We apologize if you are not happy with the arrangement. Our customer service team will give you a call. Thank you Lynda!
Reviewed By:
Sarah Downs
Sarah Downs
Oct 11, 2024
This is not what I was expecting for $75 plus delivery. It looks cheap and grocery store-esque. I am very disappointed.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Oct 11, 2024
So sorry you were not happy with the arrangement, please give our customer service team a call and we would be more than happy to make this right for you!
Thank you Sarah!
214-324-2481
Thank you Sarah!
214-324-2481
Reviewed By:
Misty Crim
Misty Crim
Oct 7, 2024
flowers are a little welted
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 8, 2024
If you are not happy please give us a call at 214-324-2481
Thank you! Kathy
Thank you! Kathy
Reviewed By:
Marie Wendell
Marie Wendell
Oct 5, 2024
This is disappointing. There are only a few flowers, and I don't think this looks like an appropriate arrangement to welcome a new baby. For $80, this should be much better.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 5, 2024
If you are not happy please call our customer service team at 214-324-2481
Thank you!
Thank you!
Reviewed By:
Shawn Shepard
Shawn Shepard
Oct 2, 2024
This was ordered as a basket designer's choice. This is a customer we order sympathy for often. Called back to discuss order with Charlotte and she told me it was not ordered that way. I know how I ordered this because I order wire outs for this business often. She wanted to argue with me on what I ordered.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Oct 2, 2024
Shawn, I apologize for our mistake on which you did request a basket arrangement designer's choice. If there is anything I can do please give me a call at 214-324-2481 Thank you!
Reviewed By:
Elaine Maddox
Elaine Maddox
Sep 25, 2024
Not what arrangement looked like on line. Look at the picture.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 25, 2024
We apologize Elaine we had to substitute the sunflowers. If you give us a call we are happy to help. 214-324-2481 Thank you!
Reviewed By:
JON
JON
Sep 24, 2024
The most disappointing arrangement I have ever got from McShan
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Sep 25, 2024
We apologize that the arrangement didn't work for you. We have tried to call you
to help with this. Please call us back at 214-324-2481 Thank you Jon!
to help with this. Please call us back at 214-324-2481 Thank you Jon!
Reviewed By:
Antonio Swad
Antonio Swad
Aug 30, 2024
I'm very disappointed. That looks like the very same arrangement that was in your display case when I came in. It was priced at 165.00. I told the lady that waited on me that I liked the bird of paradise and the other flowers in it but I wanted to add 100.00 and get something bigger. I paid 280.00 with tax and delivery and got the 165.00 arrangement. Let's face it. You ripped me off. True story.
Reviewed By:
Shaquitha Kirven
Shaquitha Kirven
Aug 24, 2024
Not as expected! A fuller arrangement was expected. I specifically ask for baby's breath. Blue Ribbon missing as well.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Aug 24, 2024
So sorry these arrangements did not meet your expectations, however the order did not specify for baby's breath. We did refund the money for the bows we missed. Also with the price increase for something larger and fuller we may suggest going to a bit higher price.
Thank you Shaquitha!
Thank you Shaquitha!
Reviewed By:
Jennifer Gragg
Jennifer Gragg
Aug 22, 2024
For the first time ever, I'm disappointed in my arrangement. It doesn't look like the website picture and is much less vibrant with none of the peach flowers. It looks empty and sad.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Aug 24, 2024
So sorry this arrangement did not meet your expectations, thank you for allowing us to make this right for you.
Thank you Jennifer!
Thank you Jennifer!
Reviewed By:
Queen Jones
Queen Jones
Aug 9, 2024
Looks like some of these flowers are already dying. Do not like arrangements. Looks cheap.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Aug 9, 2024
We apologize that you are not happy with the flowers I will send back to design and have reworked. Please give us a call 214-324-2481 Thank you!
Reviewed By:
Christie Godfrey
Christie Godfrey
Jul 30, 2024
Very disappointed, as this does not look like the photo that you have on your website for $110.00. It by no means is as full as the photo. Regrettable!!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 31, 2024
We apologize if you are not happy. Please give us a call at 214-324-2481 and we can help. Thank you Christie!
Reviewed By:
Marsha Dunaway
Marsha Dunaway
Jul 26, 2024
This arrangement is disappointing. I requested Designers Choice $100.00 arrangement. I was envisioning a vase arrangement with blue flowers.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 26, 2024
We have tried to reach you and were unable to. Please give us a call to discuss
at 214-324-2481 Thank you Marsha!
at 214-324-2481 Thank you Marsha!
Reviewed By:
Charlotte Heath
Charlotte Heath
Jul 19, 2024
The plant is Beautiful it just needed a Pretty Bow
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 20, 2024
If you let us know we can always add a bow. Thank you Charlotte!
Reviewed By:
Tammy Fetzner
Tammy Fetzner
Jul 18, 2024
Horrible!! It was never delivered!!
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 18, 2024
Please give us a call Tammy! 214-324-2481
Would like to talk to you about your orders. Thank you.
Would like to talk to you about your orders. Thank you.
Reviewed By:
Sharon Martin
Sharon Martin
Jul 17, 2024
Very disappointed in the size of this arrangement. I paid a lot extra to have a fuller more sizable arrangement and you did not do that.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2024
Our customer service team will give you a call. Thank you Sharon!
Reviewed By:
Louella Burns
Louella Burns
Jul 16, 2024
I am so disappointed in the flowers that was sent to Rest Haven Funeral Home, for Paula Gregg. There was some of them flowers already dying and a very small basket for the price. To be honest i was embarrassed.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2024
If you are not happy please give us a call at 214-324-2481
Reviewed By:
Olevia Williams
Olevia Williams
Jul 14, 2024
Request for a blooming bright flower plant it was ugly and small
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2024
If you give us a call we can help 2114-324-2481 Thank youThank you Lisa!
Reviewed By:
Michael Lane
Michael Lane
Jul 12, 2024
Beautiful but too small for almost $500.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 17, 2024
We apologize if you feel that way however the arrangement is filled to value.
Thank you Michael!
Thank you Michael!
Reviewed By:
Nancy Campbell
Nancy Campbell
Jul 8, 2024
Disappointing. Small arrangement for the up charge and did not include the Mylar balloon. I believe I'm due a refund on this one.
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 10, 2024
Thank you Nancy. Glad we we able to correct this for you.
Reviewed By:
Dawn Shell
Dawn Shell
Jul 5, 2024
I wanted white flowers
Responded To By:
Tracy Mayes / Manager
Tracy Mayes / Manager
Jul 10, 2024
If you give us a call we will be happy to help. 214-324-2481 Thank you Dawn!
Reviewed By:
Gay Pollard
Gay Pollard
Jul 3, 2024
This looks nothing like arrangement on website. Not happy with this sad plant. No flowers and no blue ribbon as discussed. I am not ordering from this florist anymore because this happens every time. I understand it can't look exact but it should look nice. Never does!!