McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70595 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
60,087
85.12%
4 Star ★★★★
 
 
4,553
6.45%
3 Star ★★★☆☆
 
 
2,388
3.38%
2 Star ★★☆☆☆
 
 
1,503
2.13%
1 Star ☆☆☆☆
 
 
2,064
2.92%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Steven Boss
Oct 15, 2022
Disappointed that lilies have not bloomed yet and roses are fading.
Responded To By:

Oct 15, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! Thanks so much, Steven!
★★★★
Reviewed By:
Jolie buie
Oct 12, 2022
Sadly- the dish garden looks gangly and unkept. Not at all what I expected from McShans.
Responded To By:

Oct 12, 2022
Please give us a call at 214-324-2481 so that we may make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your business and your feedback. Thank you, Jolie!
★★★★
Reviewed By:
Dorothy Malone
Oct 11, 2022
Should have ordered from Pro Flowers. Very embarrassed, was s special situation.
Responded To By:

Oct 11, 2022
Please give us a call so that we can fix this for you in whatever way we see fit! We are sorry you are disappointed and we value our customers and their business. Our phone number is 214-324-2481. We will make this right. Thanks!
★★★★
Reviewed By:
Spiritual Life Church c/o Frances Johnson
Oct 7, 2022
The plant is very pretty and different. I love the flower arrangement and I like getting a photo sent to me. And I will give you 5 stars on this day. Thanks, Frances Johnson Spiritual Life Secretary
Responded To By:

Oct 7, 2022
That is awesome! Thank you so much!
★★★★
Reviewed By:
Embarrassed
Oct 2, 2022
Embarrassing!
Responded To By:

Oct 3, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and we value your business and your feedback. Thanks!
★★★★
Reviewed By:
Sanderfierd Grace
Sep 29, 2022
Used you guys for a decade or more. Recommend you to my friends. The flowers sent compared to the picture on the site were not close. This was 21 year anniversary, and I paid $250. A dozen roses is $100 and this is less than the picture you shared. Seriously look at the link. I bought the best setting of this link. Did you really think that is okay? https://www.mcshanflorist.com/bouquet/beautiful-love-bouquet/p_ef_tlr07-1a?skuId=EF_TLR07-1A&zipMin=
Responded To By:

Sep 29, 2022
No we do not think it is ok to have a customer unhappy! It is our pleasure to do whatever we need to do to maintain your business. If you haven't done so already, please give us a call at 214-324... More
No we do not think it is ok to have a customer unhappy! It is our pleasure to do whatever we need to do to maintain your business. If you haven't done so already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We appreciate your feedback and value your business! Thank you, Grace!
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★★★★
Reviewed By:
Pamela freeman
Sep 27, 2022
Beautiful
Responded To By:

Sep 27, 2022
Thank you, Pamela!!
★★★★
Reviewed By:
Paula Dunn
Sep 25, 2022
I was extremely disappointed in the arrangement that was sent. It is very small and I ordered the medium size. I also requested that there by more blue in the arrangement. I was told there were very few blue hydrangea's but there were blue delphenia's and would that be okay? I said I would definitely want delphenia's, there were none. I do not feel this is worth the $114.00 that I paid. Won't order from here again.
★★★★
Reviewed By:
Diana Reyna
Sep 19, 2022
We expected the arrangement to look like the one on your website with lots of color. The arrangement reflected is dull/unattractive.
Responded To By:

Sep 19, 2022
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! Thank you so much!
★★★★
Reviewed By:
Cheryl
Sep 16, 2022
Hello I'm sorry but this arrangement doesn't look nothing like I expected with those small round unidentified fruit/pea like plant. This was not a good selection on your part when I paid an additional cost for the floral arrangement to be fuller not knowing that was going to be added. I'm hoping the recipient doesn't send a photo to the team as it is not a good reflection on me as their admin.
Responded To By:

Sep 19, 2022
if you haven't already, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are so sorry you were disapoointed! Your feedback and your business is greatly appreci9ar
★★★★
Reviewed By:
James R (Trey) Darby
Sep 16, 2022
My flowers were dead within a week. And I know how to change the water and split the ends, especially of the hydrangeas. Was extremely disappointed. I have one week pictures if you want them.
Responded To By:

Sep 16, 2022
We are sorry you were disappointed with your arrangement. Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. Thanks so much!
★★★★
Reviewed By:
Karen Newbern
Sep 16, 2022
Looks nothing like the photo online. Online pic is much prettier than this. I even ordered the Premium version…
Responded To By:

Sep 16, 2022
We are sorry you were disappointed with your arrangement. Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. Thanks so much!
★★★★
Reviewed By:
Mary Manning
Sep 16, 2022
Absolutely terrible…this is not what I ordered. I specifically ordered pink/white flowers with pink roses for a baby girl Christening. I have already talked to your customer service and am awaiting a new pictures. I am on vacation in Italy- you have made this a very order
Responded To By:

Sep 16, 2022
I apologize. You should receive those pictures soon. Thank you for your business and your feedback.
★★★★
Reviewed By:
Stacey Pulley
Sep 4, 2022
This was not what I had in mind at all. This arrangement was not even pretty compared to the others my Aunt got at her funeral. I asked for some yellow now ALL yellow.
Responded To By:

Sep 6, 2022
If you haven't already, please give us a call at 214-324-2481 so we ca make this right for you in whatever way you see fit! We are sorry about the error. We appreciate your business and your loyalty. Thanks, Stacey!
★★★★
Reviewed By:
Karen Davis
Sep 3, 2022
Stunning! Perfect for my dads service. You never disappoint!!
★★★★
Reviewed By:
Renee Murto
Sep 3, 2022
This arrangement was completely not what I ordered. I ordered the largest version $85 arrangement and this was the picture I was sent. This is in NO WAY representing the arrangement I ordered. In fact it is less than what the $65 arrangement looked like. I did call and was told they would add additional flowers. The new arrangement looks like may 3 or 4 flowers were added but still nothing close to my order and not worth the price. This is definitely not up to the quality I would expect from McShans.
★★★★
Reviewed By:
Catherine Consiglio
Sep 2, 2022
That is NOTHING like the photo on your website. I asked for the 'Color me Rosie' arrangement. LOOK at your website. This looks like a SMALLER version of something called ONE FINE DAY. NOT what I ordered!!
★★★★
Reviewed By:
KMay
Sep 1, 2022
This was the 2nd attempt to match what was on the website- they added more flowers like I asked but it still doesn't look near as nice. It is suppose to be the Teleflora's Shining Spirit Bouquet- Classic. Look it up on their website & you can see what I'm referring to. It was also delivered late - it was delivered during the reception AFTER the funeral. Overall not satisfied.
★★★★
Reviewed By:
Kathleen Hicks
Aug 29, 2022
This is not an easy rating to write!! I've been a McShan customer for several years...but, I'm going to have to reconsider. My best friend, whose name is also on the card, agrees with me! The "pink" roses are anything but! They were terribly PALE. I was extremely embarrassed when I saw them at the funeral home. Everyone else, but me, had bright, fresh, beautiful arrangements. My nephew placed an order with McShan for this same occasion and their pink roses were pale also. Hence, I cannot give you any stars for this order and will have to do some serious thinking before placing another order...what a shame!
Responded To By:

Aug 30, 2022
If you haven't done so already, please give us a call at 214-324-2481. We are very sorry you are disappointed and want to make this right for you! Thanks, Kathleen. We value your business and appreciate your feedback.
★★★★
Reviewed By:
KMay
Aug 29, 2022
This does not look like the arrangement on the website- it only has half the flowers! I'm really disappointed that this is what is being delivered.
Responded To By:

Aug 30, 2022
If you haven't done so already, please give us a call at 214-324-2481. We are very sorry you are disappointed and want to make this right for you! We value your business and appreciate your feedback. Thanks so much!
★★★★
Reviewed By:
Delma Ramos
Aug 26, 2022
This pot is not the one advertised in the picture I chose. I specifically requested the same pot as in the photo on the website. The brown pot. This is Unacceptable!!!
Responded To By:

Aug 27, 2022
Delma, if you haven't done so already, please give us a call at 214-324-2481 and we will make this right for you in whatever way you see fit! We are so sorry you are disappointed.
★★★★
Reviewed By:
Lorenza
Aug 25, 2022
I have to tell you what u advertise and produce Is as different as night and day. These are not the 3 plants and the advertisement and no large black stones. I'm sure this will be my last order with your company. I have had an acct for nore than 20 yrs with your company and each year the arrangements gets worse. If I could give zero stars I would.
Responded To By:
Bruce McShan / President
Aug 26, 2022
We understand your frustration! However, we also changed the order several times due to your specifications and requests. We do notate on the website that substitutions are sometimes necessary, and un... More
We understand your frustration! However, we also changed the order several times due to your specifications and requests. We do notate on the website that substitutions are sometimes necessary, and unfortunately, we did have to substitute a few things. We are sorry for the issues with your order, and appreciate your feedback.
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★★★★
Reviewed By:
Danneen Dickerson
Aug 25, 2022
I am sad to say this is NOT PRETTY! Please FIX it
Responded To By:

Aug 25, 2022
Please call us at 214-324-2481
★★★★
Reviewed By:
Rita Smith
Aug 24, 2022
This is nothing like the beautiful arrangement in the picture. Has a lot of "filler" and no white roses. Very disappointing.
Responded To By:

Aug 25, 2022
If you haven't already, please give us a call at 214-324
★★★★
Reviewed By:
Cynthia Pressley
Aug 22, 2022
I have used ya'll for 10 plus years . I am very disappointed, with this event . These flowers were for my Dad , who passed on august 7, 2022, He had flowers delivered friday the 19th, all other flowers were from the Flower Box in downtown Rockwall, but they were sooo much bigger. I was totally upset. I have always talked highly of Mcshan and now when it means the most I'm out .
Responded To By:

Aug 23, 2022
Please give us a call at 214-324-2481 if you haven't done so already and we can make this right for you in whatever way you see fit. We value your business and appreciate your feedback, Cynthia! Thanks!
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