McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 76836 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
65,813
|
85.65% |
| 4 Star ★★★★☆ |
4,772
|
6.21% |
| 3 Star ★★★☆☆ |
2,511
|
3.27% |
| 2 Star ★★☆☆☆ |
1,585
|
2.06% |
| 1 Star ★☆☆☆☆ |
2,155
|
2.80% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Diane Joiner
Diane Joiner
Apr 3, 2023
Disappointed. I called and spoke to a lady on the phone that I wanted the So Happy Your Mine flowers, but in a glass vase versus the yellow happy face mug. These flowers aren't anywhere close to that arrangement that I selected. This is even more of a disappointment after spending close to $100, where I could have gone to Kroger and gotten something closer to what I had picked for 1/4 of the price. Lesson learned. I won't be ordering again.
Responded To By:
Apr 3, 2023
Diane, please give us a call at 214-324-2481 and we would be happy to help! Thanks!
Reviewed By:
Pauline wade
Pauline wade
Apr 2, 2023
Was not pleased.was not like I ordered
Responded To By:
Apr 3, 2023
Pauline, please give us a call at 214-324-2481 and we would be happy to help! Thanks!
Reviewed By:
Melody Stowe
Melody Stowe
Mar 28, 2023
I have already called about this bouquet. It was not what I expected from McShans. It did not meet my expectations. I will only order due to the fact that in the past all flower arrangements have been more than beautiful.
Responded To By:
Mar 28, 2023
We sincerely apologize, and hope that when you called we were able to make this right for you. Thank you for giving us a second chance. We can assure you in the future your design will be up to your standards. We appreciate your candor and your business.
Reviewed By:
Jim Urbanus
Jim Urbanus
Mar 27, 2023
The flowers were delivered to the cemetery late. They weren't available for the funeral service. I'm prone to asking for a refund since they never made it to the intended family.
Responded To By:
Mar 28, 2023
We can gladly help you with that, Jim! We are so sorry for the error. Please give us a call at 214-324-2481 and one of our customer service associates will make this right for you in whatever way you see feet. We appreciate your feedback and your business.
Reviewed By:
Jim Killion
Jim Killion
Mar 22, 2023
Prices way up, size way, way, way down. I have been buying arrangements from McShan for decades (way before your current database existed). Never have I been so disappointed. I feel ripped off. Unlikely to ever order from McShan again. Sad.
Responded To By:
Mar 23, 2023
Jim, please give us a call so that we can make this right for you in whatever way you see fit. We are sorry your are disappointed, and we appreciate your loyalty, your candor, and your business. 214-324-2481. Thank you!
Reviewed By:
Denise Cuellar
Denise Cuellar
Mar 21, 2023
Looks different than the photo listed on your website. Where is the ribbon? Looks very plain
Responded To By:
Mar 21, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Ana Juarez - Lee Lamonts Assistant
Ana Juarez - Lee Lamonts Assistant
Mar 20, 2023
Hello! These flowers look like they are stuffed in the vase. Not what i expected for a $100 arrangement. Ive seen you guys do arrangement much better than this.
Responded To By:
Mar 21, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Anita Doughty
Anita Doughty
Mar 17, 2023
I was not pleased at all. I ask for a spring bouquet and got more geeen than spring flowers. I may have to start using someone else. I hate to. Mcshan has been our florist for 55 years.
Responded To By:
Mar 21, 2023
If you haven't yet, please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
ROBERTA SKINNER
ROBERTA SKINNER
Mar 16, 2023
hello, this is not what i ordered at all what i ordered - it was to be pink roses and lillies. do not like it at all.
Responded To By:
Mar 16, 2023
Roberta, please give us a call at 214-324-2481 and we would be happy to help in any way possible. We are sorry you are disappointed, and we appreciate your business. Thank you!
Reviewed By:
Sally Zavattari
Sally Zavattari
Mar 14, 2023
I am extremely unhappy with McShan. I requested that a photo of the arrangement be sent to me by TEXT, NOT EMAIL, and provided the phone number. I don't have regular access to email, but i check my phone for texts fairly often. I requested a photo of the arrangement IN ADVANCE.
Responded To By:
Mar 14, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Northeast Bible Church
Northeast Bible Church
Mar 14, 2023
We ordered and paid for a deluxe upgrade and are very disappointed in what they sent! I'm glad they sent a photo of the poor arrangement.
Responded To By:
Mar 14, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Sophia Kim
Sophia Kim
Mar 14, 2023
The flowers look very old and wilted. Doesn't look fresh at all. The roses are not the light color as in the picture online
Responded To By:
Mar 14, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Christy
Christy
Mar 13, 2023
This is not what I ordered. Very different from the picture on the website and not worth $102. Quite dissatisfied.
Responded To By:
Mar 14, 2023
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! We are sorry you are disappointed, and appreciate your candor and business. Thanks.
Reviewed By:
Carolyn Waddleton
Carolyn Waddleton
Mar 10, 2023
Not happy flowers was welted
Responded To By:
Mar 10, 2023
Carolyn, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit! We are sorry you are disappointed and appreciate your business. Thanks!
Reviewed By:
Ursula Leal
Ursula Leal
Mar 9, 2023
This does not look nearly as full as what is pictured online. I've always ordered from McShan and this is not the quality I am used to.
Reviewed By:
Dora Elizondo
Dora Elizondo
Mar 6, 2023
the arrangement that was delivered was not what I ordered.
Responded To By:
Mar 6, 2023
Please give us a call so we can make this right for you! We are sorry you are disappointed , and we appreciate your candor and your business. 214-324-2481. Thanks!
Reviewed By:
Barbara Wisener
Barbara Wisener
Mar 3, 2023
No I don't like them Can we redo the order? This is so embarrassing! May I speak with a designer?
Responded To By:
Mar 6, 2023
If you haven't called already, please give us a call so we can make this right for you! We are sorry you are disappointed , and we appreciate your candor and your business. 214-324-2481. Thanks!
Reviewed By:
Lee Lamont
Lee Lamont
Mar 2, 2023
Look nothing like the photo. I ordered 2 arrangements. This one doesnt look as near as nice and the other order.
Responded To By:
Mar 2, 2023
Lee, I have filed a service ticket for you and you should hear back from someone shortly! we are so sorry you are disappointed, and we will do whatever you would like to do to make this right! Thank you!
Reviewed By:
Julie Garcia
Julie Garcia
Mar 1, 2023
That really does not look like what I order! Not really happy with that arrangement at all. Too much green!
Responded To By:
Mar 1, 2023
Please give us a call at 214-324-2481 and we would be happy to correct this for you! We appreciate your business and your loyalty!
Reviewed By:
Rhonda Copeland
Rhonda Copeland
Feb 25, 2023
Was very disappointed. Was not at all what I was hoping for and My Mom was disappointed too. For the money paid, should have more flowers, less greenery and something besides carnations. Thank you for canceling the order and crediting my AMEX card.
Responded To By:
Feb 25, 2023
Please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit. We are sorry you are disappointed, and value your business and your loyalty.
Reviewed By:
LaCreshia Bush
LaCreshia Bush
Feb 23, 2023
I ordered a “green plant” for my friends Mother's funeral. I wanted an ALL green, no color plant. I don't like this plant!!! I know there's no time to change so, this will have to do.
Responded To By:
Feb 23, 2023
Thank you for allowing us to correct this issue for you!
Reviewed By:
Sharon Coppinger
Sharon Coppinger
Feb 22, 2023
I received a picture of the arrangement that was received from the recipient and I was not pleased at all...especially for the price I paid. It looked like a cheap imitation of the picture I selected. The roses were much darker and everything looked droopy and sparse. I was very disappointed.
Responded To By:
Feb 22, 2023
Please give us a call at 214-324-2481 and we would be happy to help in whatever way you see fit! We appreciate your business and value you as a customer! Thanks!
Reviewed By:
Diane Herrman
Diane Herrman
Feb 22, 2023
This nothing like what I ordered - please revise this to be pink and purple. Very disappointed in this order, Not at all what I ordered, Where is the Cross? I'm very upset at this arrangement - Looks cheap and thrown together. When I place my order the lady said they had the Pink and orange like the picture I was ordering. Very ugly !!!!!
Responded To By:
Feb 22, 2023
Please give us a call at 214-324-2481 and we would be happy to help in whatever way you see fit! We appreciate your business and value you as a customer! Thanks!!
Reviewed By:
Dexter Drayden
Dexter Drayden
Feb 21, 2023
Had to get refund due to non delivery. First time in about 10 years that McShan missed delivery. Josie was upset that I wanted a refund stating that McShan and its delivery was only human. Being human myself, I felt it was okay to request a refund for no delivery. I guess only the employees of mcshan florist are the humans.
Responded To By:
Feb 21, 2023
HI Dexter! I apologize if I came off the wrong way, there were some issues with phone connection, and I was not sure what was needed. Once I realized what happened, and what your name was, which is wh... More
HI Dexter! I apologize if I came off the wrong way, there were some issues with phone connection, and I was not sure what was needed. Once I realized what happened, and what your name was, which is where the miscommunication began, I immediately gave a full refund, no questions asked. We understand the frustration, and we sincerely hope you will return to McShan Florist. We appreciate your candor and your feedback, and again, we are very sorry. Thank you, Dexter!
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