McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 69716 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,291
85.05%
4 Star ★★★★
 
 
4,524
6.49%
3 Star ★★★☆☆
 
 
2,361
3.39%
2 Star ★★☆☆☆
 
 
1,493
2.14%
1 Star ☆☆☆☆
 
 
2,047
2.94%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 1 star reviews. Show all reviews

★★★★
Reviewed By:
Wanda Bosh
Sep 17, 2023
What to the yellow smiling face cup that I paid for. I see you sent the wrong vase.
Responded To By:

Sep 18, 2023
We apologize this was not what you were expecting. We did attempt to reach out multiple times regarding the substitution but were unsuccessful at reaching you. If you do have any concerns or questions please give us a call at 214-324-2481.
★★★★
Reviewed By:
SKIP HILL
Sep 15, 2023
VERY NICE. Although I was expecting more tropicals in the arrangement based on Mau photo.
★★★★
Reviewed By:
Esora Evans
Sep 14, 2023
The arrangement is beautiful, but it was not for this service. This the centerpiece for Sunday. The one for the Wednesday services was smaller and had height. I was very disappointed with it. The other arrangements that I ordered for the pulpit was silk and they were delivered live. I hope that this review will be rectified by the weekend.
Responded To By:

Sep 15, 2023
We apologize this is not what you expected Esora, it looks like we did get this sorted out. If you still have any questions or concerns please call us at 214-324-2481.
★★★★
Reviewed By:
walker allan english
Sep 10, 2023
Have always been pleased until now. The lilly on the bottom was already going even in your photo and the roses were fully open no big deal until this am when the petals began falling off. I have ordered this same arrangement before and it was great. You want me 100 % happy? then refund my money and we will try again next anniversary this was number 56. Thanks
Responded To By:

Sep 14, 2023
We apologize this was not what you were expecting. It looks like we did give you that full refund. If you need anything else please give us a call and we'd be happy to help.
★★★★
Reviewed By:
Debbie
Sep 7, 2023
Beautiful
Responded To By:

Sep 11, 2023
Thank you, Debbie!
★★★★
Reviewed By:
Nancy
Sep 6, 2023
Well this was upsetting. I paid almost $200 and there is more green than anything. Nothing like the picture.
★★★★
Reviewed By:
Rue Mayweather
Sep 5, 2023
Overall during my sales call with representative C., I requested Bird of Paradise with Red Roses. Further, I asked what color BoP the florist had inasmuch I match my roses to the color. The rep assured me they had all types and she would send me a photo of the finished product for my retirement event. Photo not received. I also inquired about Military or Law Enforcement discounts. She said she thought so (20%), and show my I.D. when I picked up my bouquet. When I saw the bouquet on Saturday I was very disappointed. First, my roses didn't look fresh. Second, the color BoP did not compliment the color of the roses. I was on my way to the event and was the hostess. Tim
★★★★
Reviewed By:
Martha Allen
Sep 5, 2023
I ask that the peace plant have blooms. The lady I spoke with told me they had some with blooms. The picture I received NO blooms & not very pretty shape. When I called after seeing the photo she said they did not have one with blooms & that the rest of them in stock were not as pretty as this one. Since it's so late in the day I told her to go ahead & send this one but will probably not be ordering again. I have used McShans for probably 40 years & never had this problem. May be under new management. When you spend $60+ on a plant you expect it to be a pretty one & one with blooms as requested. Very disappointed
★★★★
Reviewed By:
Meka Davis
Aug 26, 2023
No I do not. It looks very cheap. Just because it is cheap doesn't mean it has to look it. Very very disappointed
★★★★
Reviewed By:
Yolanda
Aug 22, 2023
The pic does not reflect pic for ordering. I was expecting yellow flowers; and more flowers. Also, I reached out yesterday to ask to add a note because I did not get prompted to leave a card
★★★★
Reviewed By:
Yolanda
Aug 21, 2023
I am stunned by the poor quality of an arrangement I ordered. The picture depicted this beautiful bundle of yellow flowers. What I received was more box than flowers. I must say it's the first time I've had to give McShan a one rating.
★★★★
Reviewed By:
Matthew Jones
Aug 21, 2023
Could you please have a manager reach out to me. I have already kicked this back via phone but would like to speak to someone about our account as this is the second time i have had to kick back an order in less than 30 days.
★★★★
Reviewed By:
Lori Pullen
Aug 18, 2023
There are no flowers on it....only green.
Responded To By:

Aug 24, 2023
We apologize this isn't what you were expecting. I looked at your order and saw it as a Spath which is an all green plant. If this isn't what you ordered, please call us at 214-324-2481 and we'd be happy to assist you.
★★★★
Reviewed By:
Christopher willis
Aug 18, 2023
It's nice but it's not as bright of colors as I requested for a summer vibe…it's not vibrant it's dark…but hopefully the gesture of itself will get the job done
★★★★
Reviewed By:
Angela Johnson
Aug 15, 2023
That arrangement doesn't look like the one I picked on your website. It looks withered.
★★★★
Reviewed By:
monette robertson
Aug 14, 2023
the arrangement that I picked out had red roses in it not carnations so no I am not happy
★★★★
Reviewed By:
DC
Aug 9, 2023
This is not what I ordered for my father's memorial service and at this point, it is too late. The photo on the website does not have greenery - I even paid extra for extra white roses. I am so disappointed because McShan has always done an excellent job but not this time.
★★★★
Reviewed By:
Debra langley
Aug 6, 2023
I hope picture is wrong, because that is not what I ordered.
★★★★
Reviewed By:
Lee Dewey
Aug 4, 2023
These flowers are not arranged like that picture and the picture showed peach colored roses, not pink. I would not have chosen this arrangement if I knew you were going to put pink (or red) roses in it.
Responded To By:

Aug 5, 2023
We apologize that this was not what you were expecting. Thank you for giving us the chance to correct the issue!
★★★★
Reviewed By:
Shirley McLain
Aug 3, 2023
Very pretty. I do like getting a photo
Responded To By:

Aug 3, 2023
Thank you, Shirley!
★★★★
Reviewed By:
Lisa Escano
Jul 28, 2023
I ordered the very bright colored roses in this arrangement. I have ordered this arrangement before and it was very bright and vibrant roses. These roses appear to be a pastel and not as colorful as I was hoping for and thought I purchased.
Responded To By:

Aug 1, 2023
We apologize that this was not what you were expecting. Thank you for allowing us to fix the issue.
★★★★
Reviewed By:
Marsha Dunaway
Jul 28, 2023
I asked for a basket floral arrangement, not a plant. Very disappointed with this one.
Responded To By:

Jul 28, 2023
I'm so sorry this arrangement was disappointing but Thank you for allowing us to correct the issue.
★★★★
Reviewed By:
Arunteja Veermalla
Jul 27, 2023
Dear McShan Florist, The flowers are supposed to be delivered before 12pm CST. The flowers are still not delivered to the recipient yet. Could you please deliver them ASAP. Thanks, Arun
Responded To By:

Jul 28, 2023
We apologize for the inconvenience. It looks like we weren't able to reach you regarding your order. Please don't hesitate to give us a call back.
★★★★
Reviewed By:
Shirley McLain
Jul 25, 2023
Very beautiful
Responded To By:

Aug 1, 2023
Thank you, Shirley!
★★★★
Reviewed By:
Tracie
Jul 20, 2023
This order was NOT what I ordered. It was small, full of carnations, and the flowers were not fresh. I've ordered from you all for 20 years and was very disappointed. The next day you sent another arrangement - tropical one. O spent $140 total and the new arrangement did not meet the standard. Plus, they asked for the old arrangement back. Not classy.
Responded To By:
Bruce McShan / President
Jul 25, 2023
We apologize that this was not what you expected the first time. It looks like we were able to reach you regarding your order. If you have any more issues please don't hesitate to give us a call!
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