McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 75398 reviews | Star Rating: 4.7
| 5 Star ★★★★★ |
64,490
|
85.53% |
| 4 Star ★★★★☆ |
4,723
|
6.26% |
| 3 Star ★★★☆☆ |
2,483
|
3.29% |
| 2 Star ★★☆☆☆ |
1,569
|
2.08% |
| 1 Star ★☆☆☆☆ |
2,133
|
2.83% |
Real Customers, Real Reviews
All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 1 star reviews. Show all reviews
Reviewed By:
Ed preston
Ed preston
Feb 12, 2024
I have ordered roses from McShan for years and these are the worst I've ever seen . They look like ther are a week old. Terrible!
Responded To By:
Feb 13, 2024
Thank you for calling and letting us replace them for you.
Reviewed By:
Kevin Seidler
Kevin Seidler
Feb 11, 2024
We were very disappointed. This one was not up to par with the other arrangements at the service. We asked for a colorful arrangement. This one was not colorful, and did not present well. Seemed skimpy for $200.
Responded To By:
Bruce McShan / President
Bruce McShan / President
Feb 12, 2024
We apologize you were not happy, Our customer service team will give you a call. Thank you Kevin
Reviewed By:
Andrea Patterson
Andrea Patterson
Feb 8, 2024
I ordered an arrangement with a tall angel not a small cherub angel. I ordered this arrangement so they had a keepsake angel. Also I asked for a mix of purple and blue throughout the arrangement with three white roses...it looks like I have red and a few sprigs of blue...
Responded To By:
Feb 9, 2024
We apologize you were not happy with the arrangement, however you need to talk to us so we can help you. Thank you! 214-324-2481
Reviewed By:
Maria Soriano
Maria Soriano
Feb 6, 2024
I ordered the deluxe flowers and it looked nothing like the deuxe flowers on the website. Of course i know it won't look the same but the deluxe size looked more full and had more white flowers. Wouldn't pay for the deluxe again for them to look like the value size.
Responded To By:
Feb 6, 2024
We apologize if you are not happy with the flowers please give us a call at 214-324-2481 and we will be happy to help. Thank you Maria
Reviewed By:
Jane Minick
Jane Minick
Feb 6, 2024
Very disappointed in quality, freshness and brightness. Not what I've come to expect from McShan. Glad you sent photo, so I could apologize to recipient.
Responded To By:
Feb 6, 2024
If you are not happy with the arrangement please give our customer service
team a call at 214-324-2481 Thank you!
team a call at 214-324-2481 Thank you!
Reviewed By:
Lisa Smith
Lisa Smith
Feb 6, 2024
I can't believe this plant cost $120! I'm very disappointed!
Responded To By:
Feb 6, 2024
If you are not happy please call our customer service team at 214-324-2481
and we will be happy to help. Thank you!
and we will be happy to help. Thank you!
Reviewed By:
Hattie
Hattie
Feb 6, 2024
Very short of what i expected from you and what i paid. Sent to a business collegue very disappointed
Responded To By:
Feb 6, 2024
If you are not happy please call our customer service team at 214-324-2481
and we will be happy to help. Thank you
and we will be happy to help. Thank you
Reviewed By:
Sok Lee
Sok Lee
Feb 5, 2024
Charging $85.00 for a 6" potted plant is outrageous. I won't be using your flower shop, and I hope others don't either. I don't want to give any star, but there is no choice.
Responded To By:
Feb 5, 2024
If you are not happy with your order please give our customer service team a call at 214-324-2481 Thank you! We will be happy to help you.
Reviewed By:
Matherson Thalia Fae
Matherson Thalia Fae
Feb 2, 2024
This is not what was ordered, and evidently was meant for someone else.
Responded To By:
Feb 2, 2024
We apologize for sending the wrong picture I will send a new picture to your email. Thank you!
Reviewed By:
Rebecca
Rebecca
Feb 2, 2024
This is not what I ordered
Responded To By:
Feb 2, 2024
We got this corrected for you and sent a new picture. Thank you Rebecca!
Reviewed By:
Carol Moore
Carol Moore
Jan 25, 2024
The arrangement is absolutely beautiful. However, this was for a funeral. It was supposed to be there at 9 am the day of the funeral. The funeral started at 10. It arrived sometime after that. I have no idea what time it got there. I found it sitting on a table outside after the funeral was over. Nothing can ever really remedy this. There's no way I can give you a good rating. The other part of it is that no one ever told me why the delivery person was so late. I think I have a right to know.
Responded To By:
Jan 25, 2024
We apologize for the late delivery. Looks like you already talked with the customer service team. If there is anything else we can do just let us know. Thank you Carol
Reviewed By:
Tammy Adams
Tammy Adams
Jan 24, 2024
What was sent doesn't look like the deluxe version that is pictured on your site. Please compare the two photos and see for yourself. I'm very disappointed.
Responded To By:
Jan 24, 2024
We are sending this back to the designer to be corrected. We will add some more plants to fill. If you have any questions please call at 214-324-2481
Thank you!
Thank you!
Reviewed By:
I did not place this order. Dr. Deborah Hopes
I did not place this order. Dr. Deborah Hopes
Jan 23, 2024
I didn't place this order. I believe someone used the Church account . I did not receive the usual confirmation receipt showing the delivery information. Please call me at 469-323-3809. Thank you, Dr. Deborah Hopes
Responded To By:
Jan 23, 2024
Our customer service team will give you a call to discuss. Thank you
Reviewed By:
Tanya Rodriguez
Tanya Rodriguez
Jan 20, 2024
Nothing at all like i excepted! Where is the basket is supposed to be in?
Responded To By:
Jan 20, 2024
We apologize this was not what you were expecting. We did attempt to reach out to you regarding this, if you have any other questions or concerns please call us at 214-324-2481 and we'd be happy to help you!
Reviewed By:
DeCarla Anderson
DeCarla Anderson
Jan 9, 2024
This looks nothing like the flowers I ordered. Can you fix this??
Responded To By:
Jan 9, 2024
The designer is working on it now to correct this for you. Thank you DeCarla!
Reviewed By:
Charleshelton@retiree.dcccd.edu
Charleshelton@retiree.dcccd.edu
Jan 3, 2024
The flower is not in color.
Responded To By:
Jan 3, 2024
Sending the picture for you again Charles! Hopefully It it will not be in black and white. Thank you!
Reviewed By:
Sammetra Williams
Sammetra Williams
Jan 2, 2024
Hello! This is not the arrangement that was originally ordered. This arrangement is much smaller than what was originally ordered.
Responded To By:
Jan 2, 2024
We apologize you were not happy but glad we were able to discuss and work
this out. Thank you Sammetra!
this out. Thank you Sammetra!
Reviewed By:
Lee
Lee
Jan 2, 2024
Disappointed
Responded To By:
Jan 2, 2024
Hopefully you liked the replacement. Thank you Lee.
Reviewed By:
Helen Grimes
Helen Grimes
Dec 28, 2023
Why did you include a Happy Birthday balloon when my message in card was prayers for a quick recovery. I expected a get well balloon. The flowers are beautiful but the wrong balloon ruined it.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Dec 28, 2023
We apologize, for this mistake Helen.
Please give our customer service team a call and we will make this right for you.
214-324-2481
Please give our customer service team a call and we will make this right for you.
214-324-2481
Reviewed By:
Sandy Palma
Sandy Palma
Dec 27, 2023
This is nothing like the upgraded Classic picture on your website.
Responded To By:
Lizbeth DeLaRosa / Sales
Lizbeth DeLaRosa / Sales
Dec 27, 2023
So sorry you were not happy with the arrangement, please contact our customer service department and we will make this right for you. 214-324-2481
Reviewed By:
Regina Smith
Regina Smith
Dec 20, 2023
With all due respect, I ordered the Deluxe version of this for $115.00, which shows several more roses and more white flowers. The version that you sent depicted the $95.00 arrangement. I would like this matter rectified please.
Responded To By:
Dec 20, 2023
We apologize you are not happy with the arrangement. Our customer service team will give you a call to discuss. Thank you McShan Florist
Reviewed By:
Tim Robinson
Tim Robinson
Dec 20, 2023
Long time customer. This is not even close to the arrangement I ordered on the website. This is the first time McShan has disappointed me and it will ne the last. Sorry I gave a tip.
Responded To By:
Dec 20, 2023
We apologize and we are working on this for you now. Thank you for letting us correct this for you. We appreciate you Tim!
Reviewed By:
Mari Emehiser
Mari Emehiser
Dec 18, 2023
It is supposed to have a Christmas car on it and ornaments on it. I paid extra money for them! Not happy with this at all.
Responded To By:
Dec 18, 2023
Glad we were able to correct this for you.
Reviewed By:
TeAnn Hillman
TeAnn Hillman
Dec 15, 2023
I am not happy with this and whoever took my order. I need all purple and purple looking lavender roses. Absolutely no pink should be in this arrangement.
Responded To By:
Dec 15, 2023
Please give us a call to discuss. 214-324-2481 Thank you!
Reviewed By:
TeAnn Hillman
TeAnn Hillman
Dec 15, 2023
This is NoT the colors I asked for. I am expecting more purple like flowers - this lavender looks pink. Also, I have not yet received the message card or verify they typed my message correct. Please send immediately. Thank you
Responded To By:
Dec 15, 2023
These are the lavender roses that we have. I have taken another picture and sent you. If there is still an issue please call us at 214-324-2481 Thank you
























