McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70266 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,781
85.08%
4 Star ★★★★
 
 
4,543
6.47%
3 Star ★★★☆☆
 
 
2,382
3.39%
2 Star ★★☆☆☆
 
 
1,499
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
Jo capley
Jan 10, 2025
Not too happy with flowers. Also had a hard time with delivery name and order name. I think I'll try someone else next time.
Responded To By:
Tracy Mayes / Manager
Jan 10, 2025
We apologize if you had trouble ordering online. If you need help placing an order, please give us a call. If you are not satisfied with the flowers you received, please call our customer service team. We want to make sure you are satisfied with your purchase. 214-324-2481
★★★★★
Reviewed By:
Mary Anne Spurgeon
Jan 4, 2025
There was supposed to be pink roses in this arrangement. This doesn't look like the picture I chose from your website. I'm not rating this with 5 stars only 2 stars
★★★★★
Reviewed By:
Kemberly Harrington
Dec 17, 2024
I thought it would have been dresser than photo. I could have gotten a &9.99 poinsetta from walmart amd tied a bow. The price of stupidity.
Responded To By:
Tracy Mayes / Manager
Dec 18, 2024
At our florist, we take great pride in our ability to choose the best plants for our customers. We carefully select each plant and ensure that it meets our rigorous standards. If, for any reason, you ... More
At our florist, we take great pride in our ability to choose the best plants for our customers. We carefully select each plant and ensure that it meets our rigorous standards. If, for any reason, you are not completely satisfied with your purchase, please do not hesitate to contact us. We are always happy to help in any way that we can. Thank you for your continued patronage.
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★★★★★
Reviewed By:
Jamie Smothers
Dec 17, 2024
This is not what I expected at all. I asked for ALL WHITE flowers.
Responded To By:
Tracy Mayes / Manager
Dec 17, 2024
We apologize for the mistake. It looks like we were able to get it corrected. Please let us know if you have any other questions or concerns.
★★★★★
Reviewed By:
Shelli Pannell
Nov 26, 2024
On line the colors of the flowers were a Rust/Orange not multi colored - I would not have chosen this with these color flowers - this is not my not my normal experience with McShans I am normally 100% satisficed
Responded To By:
Tracy Mayes / Manager
Nov 26, 2024
We apologize that you are not satisfied with the plant. We are happy to change this for you. Please call our customer service team. 214-324-2481
★★★★★
Reviewed By:
Sherry
Nov 12, 2024
Thank you
Responded To By:
Tracy Mayes / Manager
Nov 12, 2024
You are welcome Sherry, thank you for choosing McShan Florist! We hope you were happy with your purchase and we look forward to seeing you again soon. Please let us know if there is anything we can do to make your experience better.
★★★★★
Reviewed By:
Darlene Foster
Nov 12, 2024
Not close to the picture on website
Responded To By:
Tracy Mayes / Manager
Nov 12, 2024
Darlene, we are so sorry to hear that you are not satisfied with the arrangement. It’s difficult to tell from the picture, so please give us a call and we’ll try our best to help.
★★★★★
Reviewed By:
Eboness Belin
Nov 10, 2024
In honesty, the colors were super muted and dull in person and the wreath looked like it was artificial. I was surprised when I saw it. It was a little smaller than I anticipated, but that would have not bothered me as much if the flowers would have been more vibrant and alive looking. Not sure if it was how tightly the flowers were on the foam, they seem really compacted.....not sure what would have given it a better presentation. Thanks-
Responded To By:
Tracy Mayes / Manager
Nov 11, 2024
I'm sorry you were not happy with the floral wreath that we created for you. We always strive to ensure we fulfill all of our clients' flower delivery requests to the best of our abilities. ... More
I'm sorry you were not happy with the floral wreath that we created for you. We always strive to ensure we fulfill all of our clients' flower delivery requests to the best of our abilities. While it's understandable that you may be disappointed, the wreath was made with our freshest flowers, made as close as possible to the picture you sent us, and delivered on time. If there is anything we can do please give us a call we are always here to help. 214-324-2481
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★★★★★
Reviewed By:
Phi johnson
Oct 28, 2024
Birds of Paradise are tropical, aside from the greenery, nothing else in this arrangement is tropical???
Responded To By:
Tracy Mayes / Manager
Oct 28, 2024
The arrangement you received did not meet with your satisfaction, and we sincerely apologize for any issues that may have arisen. If you would like to call us, we are always happy to assist in resolving any problems. 214-324-2481
★★★★★
Reviewed By:
Linda Lewis
Oct 11, 2024
No, I don't. I asked for an arrangement for a man. To me, there is not enough color in it. To dull.
Responded To By:
Lizbeth DeLaRosa / Sales
Oct 11, 2024
So sorry you were not satisfied with this arrangement. Please give our customer service team a call and we would be more than happy to make this right for you.
Thank you Linda!
214-324-2481
★★★★★
Reviewed By:
Billie NcCalla
Oct 10, 2024
Very disappointed in arrangement. Had ask for Calla Lilys, some carnations, all white. Arrangement had 2 Calla lilies, 1 hydrangeas, the rest were carnations.
Responded To By:
Tracy Mayes / Manager
Oct 10, 2024
Please give us a call back to discuss. Thank you Billie
214-324-2481
★★★★★
Reviewed By:
KarenBerry
Sep 30, 2024
Have always had wonderful luck with any of our previous orders, but this one was a disappointment for us!
Responded To By:
Tracy Mayes / Manager
Sep 30, 2024
If your not happy please give our customer service team a call at
214-324-2481 Thank you!
★★★★★
Reviewed By:
Leslie Napolitano
Sep 23, 2024
This doesn't really look like $75 worth of flowers. And the arrangement has pink AND red flowers? There is no color palette here.
Responded To By:
Tracy Mayes / Manager
Sep 24, 2024
If you are not happy give us a call at 214-324-2481 and we are happy to help.
★★★★★
Reviewed By:
Cindy
Sep 20, 2024
This does NOT look like what I ordered for over $200 . The picture online had ALOT more flowers on it . You need to add more flowers or give me a partial refund. Look at your picture online. You usually do great . Disappointed .
Responded To By:
Tracy Mayes / Manager
Sep 20, 2024
Thank you for talking with me and we will get this taken care of.
We appreciate you Cindy!
★★★★★
Reviewed By:
Sarah Hollister
Sep 15, 2024
It was a lovely arrangement, but it was frustrating to me that you advertised an add-on as available when, in fact, it wasn't. I wanted to send the flowers AND a bottle of Prosecco. I felt that the advertising was false and as such, I felt misled.
Responded To By:
Lizbeth DeLaRosa / Sales
Sep 16, 2024
We apologize for the miss understanding we are out of that specific wine but do have others available.
Thank you for allowing us to correct that for you.
Thank you Sarah!
★★★★★
Reviewed By:
Lisa Long
Aug 19, 2024
The arrangement was nice, however, it was very small. Needless to say I was just disappointed & embarrassed . I placed two orders ( one for wk & one personally). The spray was fabulous ! This seemed dwarfed. The costs were not that far apart
Responded To By:
Lizbeth DeLaRosa / Sales
Aug 24, 2024
We are sorry you were not happy with this arrangement, please give our customer service team a call and we'll make this right for you. 214-324-2481
★★★★★
Reviewed By:
Sidney Buchanan
Aug 16, 2024
Disappointed considering the price I paid. The arrangement looked cheaper than what I paid for. I will not use you all again. Sorry.
Responded To By:
Tracy Mayes / Manager
Aug 16, 2024
We apologize if you are not happy with the arrangement. If you will give our customer service team a call at 214-324-2481 we are happy to help.
Thank you Sidney!
★★★★★
Reviewed By:
Joshua Menifee
Aug 9, 2024
Im grateful for the excellent customer service, including the offer to refund the item but for the price, this order should've been 3 times the size.
Responded To By:
Tracy Mayes / Manager
Aug 9, 2024
Thank you for discussing this with us, if you would like a change please give us a call back. 214-324-2481 Thank you Joshua!
★★★★★
Reviewed By:
Angela Downes
Aug 6, 2024
I use y'all all the time and generally love working with you. I specifically asked for pink roses. These roses are pink and white.
Responded To By:
Tracy Mayes / Manager
Aug 6, 2024
Thank you for talking with me about the arrangement. We appreciate you Angela!
★★★★★
Reviewed By:
Patricia Alexander Love
Aug 5, 2024
It wasn't a vibrant happy plant to send to someone that is ill. The plant didn't have a bright happy floral; it was dark and dreary. Perhaps it is my fault.
Responded To By:
Tracy Mayes / Manager
Aug 5, 2024
We apologize if you are not happy with the garden. Please give us a call to discuss. Thank you Patricia!
★★★★★
Reviewed By:
Angela
Jul 31, 2024
Doesn't seem that great for $100. :(
Responded To By:
Tracy Mayes / Manager
Jul 31, 2024
We apologize if you are not happy with the azalea that you choose online. It was 75 for the plant and 19.95 for the delivery and sales tax. Please give us a call back if you would like to. We are here to help. 214-324-2481 Thank you
★★★★★
Reviewed By:
Layla Ahl
Jul 15, 2024
I was very grateful to get same day delivery for a forgotten event/date. However, the floral arrangement that arrived looked nothing like the picture depicted. It had a good bit of red in it and the picture had no red flora in it. Very disappointing.
Responded To By:
Tracy Mayes / Manager
Jul 17, 2024
Please give us a call 214-324-2481 Thank you!
★★★★★
Reviewed By:
Edna Harrison WLAA
Jun 26, 2024
The plant was beautiful thank you so much
Responded To By:
Tracy Mayes / Manager
Jun 26, 2024
Thank you Edna!
★★★★★
Reviewed By:
Sandra R Plunk
Jun 5, 2024
I was expecting more. I looked on another florist's sight and for $70.00 I could have gotten pink roses and many more lilies than are in here and this just looks like you stuck them all together. They are not even in the middle. Not to mention the pinkish little roses are awful with those orange flowers. And where is the vase they are in. I grew up using McShan Florist and will definitely think more before calling again. I am very disappointed. Only good thing is they will be delivered today, and I do appreciate the photo.
Responded To By:
Lizbeth DeLaRosa / Sales
Jun 11, 2024
Sorry you were not happy with this arrangement, Sandra. The arrangement sits in a lomey dish, which is why no vase is shown in the picture. We make our arrangements as similar to the pictures as possi... More
Sorry you were not happy with this arrangement, Sandra. The arrangement sits in a lomey dish, which is why no vase is shown in the picture. We make our arrangements as similar to the pictures as possible unless directed otherwise by the customer, if you are not happy with this arrangement give us a call and we are more than happy to help make this right for you. 214-324-2481
Thank you Sandra!
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★★★★★
Reviewed By:
Diane
May 22, 2024
No! This does not look like the picture. Please fix.
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