McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 69717 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,292
|
85.05% |
4 Star ★★★★☆ |
4,524
|
6.49% |
3 Star ★★★☆☆ |
2,361
|
3.39% |
2 Star ★★☆☆☆ |
1,493
|
2.14% |
1 Star ★☆☆☆☆ |
2,047
|
2.94% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
Caroline Rose
Caroline Rose
Jun 11, 2022
Where are the bells of Ireland I ordered?
Responded To By:
Jun 13, 2022
Please give us a call at. 214-324-2481, and we would be happy to make this right for you. Thank you!
Reviewed By:
sh
sh
Jun 10, 2022
The roses almost red ordered pink, vase not as pictured on line, star gazers look too closed for today's service. Disappointed compared to the online photo I viewed. I'm glad to get the photo and hope they will get it improved prior to today's service.
Responded To By:
Jun 10, 2022
I see that we have already filed a service ticket for this issue and you should be hearing back from someone shortly! Thank you!
Reviewed By:
Chris Duke
Chris Duke
Jun 9, 2022
I specifically asked for no red roses, and a low, compact design. Both requests are noted on my receipt. I am disappointed this arrangement does not reflect that.
Responded To By:
Jun 9, 2022
Chris, please give us a call at 214-324-2481 so that we can make this right for you! Thank you!
Reviewed By:
Dallas Chinese Bible Church
Dallas Chinese Bible Church
Jun 8, 2022
Ordered With Distinction Classic size (T240-1B) but it doesn't look quite as good as the picture shown on the website. It looks worse than the Value size. Missing blue flowers as shown in the picture online. We have been using McShan Florist for decades. This is not the quality we would expect.
Responded To By:
Jun 8, 2022
Please give us a call at 214-324-2481 so we can make this for you. Thank you!
Reviewed By:
Elizabeth Hagens
Elizabeth Hagens
Jun 7, 2022
I appreciate the picture, but I'm afraid it doesn't resemble the picture of what I ordered very much. There are no white lillies or blue hydrangeas. Thanks
Responded To By:
Jun 8, 2022
Please call us at 214-324-2481, so that we can make this right for you. Thanks!
Reviewed By:
Clymer
Clymer
Jun 4, 2022
Flowers are dead already🙁
Responded To By:
Jun 4, 2022
Please give us a call at 214-324-2481, so that we can make this right for you. Thanks!
Reviewed By:
Kathleen Anthony
Kathleen Anthony
Jun 4, 2022
Not what I ordered. I wanted a peace Lily in a ceramic pot.
Responded To By:
Jun 4, 2022
Hopefully customer service was able to make this right for you! We value your business! Thanks, Kathleen!
Reviewed By:
Sheri Hemby
Sheri Hemby
May 29, 2022
I was disappointed when I saw the photo of the arrangement that was delivered. I was considerably smaller than the item I chose to be delivered.
Responded To By:
May 31, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit. We value you as a customer, Sheri. Thanks!
Reviewed By:
Catheryne Wood
Catheryne Wood
May 28, 2022
This really doesn't look like what I ordered.
Responded To By:
May 31, 2022
Catheryne, Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit! Thanks!
Reviewed By:
Jose Zapien
Jose Zapien
May 27, 2022
Doesn't look no where close to what you guys have on the website
Responded To By:
May 27, 2022
Jose, please give us a call at 214-324-2481 and we will make this right for you in whatever way you see fit! We value you as a customer. Thank you!
Reviewed By:
Faye Hill
Faye Hill
May 26, 2022
The wrong size was sent. I paid for Deluxe and they sent the Value size.
Responded To By:
May 26, 2022
Faye, please give us a call at 214-324-2481 so that we can make this right for you! thank you!
Reviewed By:
Terry
Terry
May 25, 2022
Did not get a photo before delivery as promised Not the balloon I ordered
Responded To By:
May 26, 2022
Please give us a call at 214-324-2481. Thank you!
Reviewed By:
Jacki Champagne
Jacki Champagne
May 24, 2022
For the price it looks rather small??
Responded To By:
May 26, 2022
If you haven't done so already, please give us a call at 214-324-2481. We would like to make this right for you. Thank you!
Reviewed By:
Barbara Emmert-Schiller for Olive Gray Emmert Coe
Barbara Emmert-Schiller for Olive Gray Emmert Coe
May 19, 2022
We made a special trip to McShan's& pulled the desired flowers, specifying in writing also such things as two tone (stems of very, very pale pink with deep purple centers) butterfly orchids, light pink roses and cool tone, silver leaf greenery. In addition, photos were taken of the items we pulled ( they were out of light pink roses that day but assured us more would be available before the service, but pink garden roses were in the photo, both of which we wanted). However, none of the aforementioned was included and dark greenery was used. The casket "spray" which is supposed to have a spray effect,(upward, light and airy, featuring the more special flowers prominently), was instead more like a blanket, dense, lying down and flat. Very disappointing.
Responded To By:
May 20, 2022
Please give us a call so that we can make this right for you! We value you as a customer. 214-324-2481. Thanks!
Reviewed By:
Pamela Cofer Jones
Pamela Cofer Jones
May 19, 2022
Provided feedback back already. Disappointed
Responded To By:
May 19, 2022
if you haven't done so, Please give us a call at 214-324-2481 so that we can make it right for you. Thank you!
Reviewed By:
jan Pinkston
jan Pinkston
May 17, 2022
This picture of the flowers does not look like the order which was placed. The order placed was a $110.00 arrangement and this does not appear to be that. Disappointed if that is what you delivered the physician
Responded To By:
May 17, 2022
Please give us a call and we would be happy to make this right for you in any way you see fit! 214-324-2481. Thank you!
Reviewed By:
Donna Lamb
Donna Lamb
May 17, 2022
The photo on your online website shows a dark brown container which would be suitable for a funeral. The actual delivered plant was in a galvanized tub which does not look at all appropriate for a funeral. The plants themselves look great, but I'm embarrassed that it was delivered in a galvanized tub. Far too casual for a funeral. I thought McShan would know better. I'm sorry I recommended your shop to other family members for this funeral. Yes I like getting a photo.
Responded To By:
May 17, 2022
Please give us a call, as we value you as a customer, and want to make this right in whatever way you see fit. 214-324-2481. Thank you!
Reviewed By:
Chiarina Suratt
Chiarina Suratt
May 17, 2022
I was somewhat disappointed. I asked for Royal blue netting under the flower corsage but I received blue ribbon instead. I only asked for silver ribbon which was fine, but the blue ribbon should have been see thru Royal blue netting. Disappointed.
Responded To By:
May 17, 2022
We appreciate you as a customer, and we are so sorry you are disappointed. Please give us a call at 214-324-2481 so that we can make this right with you! Thank you.
Reviewed By:
Pamela Cofer Jones
Pamela Cofer Jones
May 16, 2022
I have been doing business with McShane for years and this is the first time I've been disappointed with the finished work. The spray did not look like the website and I was told after calling them and asking for it to be corrected it would be. Well the finished work is not quality and for the price I'm very disappointed. This spray was in honor of my dear friend who God called home. She doesn't deserve to have any disappointments.
Responded To By:
May 16, 2022
Please give us a call and we can go over more options to correct this for you. We value you as a customer. 214-324-2481. Thank you!
Reviewed By:
Loretta
Loretta
May 15, 2022
Nice bouquet but is nothing like the bouquet I chose. Disappointed as the florist has always created bouquets close to the ad photo.
Responded To By:
May 16, 2022
Please give us a call, and we can make this right for you! 214-324-2481. Thanks!
Reviewed By:
Denise Robinson
Denise Robinson
May 12, 2022
Order was suppose to be purple cali Lilies and white stargazers lilies. The white cali lilies began to turn brown and wither their second day of receipt
Responded To By:
May 13, 2022
Please give us a call at 214-324-2481 so that we can rectify this situation and make it right for you!
Reviewed By:
Alex Sowels
Alex Sowels
May 9, 2022
I paid extra to have them delivered between 12pm and 2pm on Friday, May 6th but they did not arrive until after 4pm. Also when the flowers arrived the yellow stargazer lilies were already beginning to wilt and curl on the edges. This is not the kind of service I have grown to love from McShans.
Responded To By:
May 11, 2022
oh no! Give us a call so we can rectify this for you!
214-324-2481
214-324-2481
Reviewed By:
Leslie Berry
Leslie Berry
May 9, 2022
The bouquet looks underwhelming in this photo. Hope it looked nicer in person.
Responded To By:
May 11, 2022
Leslie, give us a call and we can rectify this for you! 214-324-2481
Reviewed By:
David Corbin
David Corbin
May 9, 2022
Flowers were left on the porch but thankfully my mother found them fairly quickly. After delivery on Friday, they were wilting pretty badly by Mother's Day. I was not impressed.
Responded To By:
May 11, 2022
Oh no! Give us a call so we can make it right for you! 214-324-2481.
Reviewed By:
Valerie Osborn
Valerie Osborn
May 8, 2022
That's not what I ordered. It's supposed to be in a hummingbird vase