McShan Florist, Dallas, TX - Customer Flower Reviews
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Total reviews: 70390 reviews | Star Rating: 4.69
5 Star ★★★★★ |
59,893
|
85.09% |
4 Star ★★★★☆ |
4,550
|
6.46% |
3 Star ★★★☆☆ |
2,385
|
3.39% |
2 Star ★★☆☆☆ |
1,501
|
2.13% |
1 Star ★☆☆☆☆ |
2,061
|
2.93% |

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.
Showing 2 star reviews. Show all reviews
Reviewed By:
George Winborn
George Winborn
Aug 12, 2022
This is beautiful but it's literally a different plant than what's pictured on your website.
Responded To By:
Aug 12, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit!
Reviewed By:
Steve Lopez
Steve Lopez
Aug 11, 2022
This does not look anything like the picture when I ordered…which I upgraded in order to get more flowers. Very disappointed!
Responded To By:
Aug 11, 2022
If you would, please give us a call at 214-324-2481 and we would be happy to make this right for you in whatever way you see fit!
Reviewed By:
Joe
Joe
Aug 8, 2022
I thought it was a pretty poor arrangement based upon the price that I paid and the kind of flowers which were included.
Responded To By:
Aug 8, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit. We are sorry you are disappointed!
Reviewed By:
Diane
Diane
Aug 4, 2022
The delivery time was great. Looking at the flowers, they seem very sparse for the monies that were paid, especially when compared to other floral arrangement prices, online. I would not do a designer's choice again.
Responded To By:
Jodi McShan / Vice President
Jodi McShan / Vice President
Aug 4, 2022
Please give us a call at 214-324-2481 so that we can make this right for you in whatever way you see fit!
Reviewed By:
Doug Throckmorton
Doug Throckmorton
Aug 2, 2022
That arrangement looks pretty lame for $85 !!
Responded To By:
Aug 2, 2022
Please give us a ring so we can make this right for you in whatever way you see fit, We are sorry your'e disappointed!
Reviewed By:
Gloria
Gloria
Jul 30, 2022
My family have been McShan customers for as long as I can remember. We have always been very pleased with our purchases and customer service. This order was not up to their usual level. I requested a peace lily and it was not included. I asked for daisies and got Gerber daisies. I would have liked to see something more colorful included. Overall, disappointed compared to past experiences.
Reviewed By:
Elaine Guytine
Elaine Guytine
Jul 30, 2022
I was thinking this would have an assortment of different white flowers and two white roses. I do hope the buds opened up by today. If so it will be pretty. I love your shining spirit bouquet but the person who took my order could not find it so had to go with this one.
Reviewed By:
Janet Drefahl
Janet Drefahl
Jul 29, 2022
that seems kinda small for $125 - it should be more elaborate -
Responded To By:
Bruce McShan / President
Bruce McShan / President
Jul 29, 2022
Please call us at 214-324-2481 if you have not done so yet, and we can make this right for you in whatever way you see fit! We are sorry you are disappointed!
Reviewed By:
Jana Hayes
Jana Hayes
Jul 28, 2022
It looks sparse. I had expected more purple fetch and baby's breath. I see 8 roses. I am sure the other four are on other side.
Responded To By:
Jul 29, 2022
Please call us at 214-324-2481 if you have not done so yet, and we can make this right for you in whatever way you see fit! We are sorry you are disappointed!
Reviewed By:
Eric Lockhart
Eric Lockhart
Jul 26, 2022
Very simple not what I expected at all.
Responded To By:
Jul 27, 2022
If you haven't already, please give us a call at 214-324-2481 so we can make this right for you! We are so sorry you are disappointed!
Reviewed By:
Elena Hill
Elena Hill
Jul 24, 2022
The flowers were beautifully arranged, however, the stems were a bit long, which made the flowers sit uncentered in the container. On my last order, there was a typo on the card. Both incidents are things that I wanted to be sure to bring to your attention because they take away from your typical mark of excellence.
Reviewed By:
Betty Robinson
Betty Robinson
Jul 19, 2022
Not that please for what I paid. It was kind of skimpy!!! Not please at all!!
Reviewed By:
Carlita Williams
Carlita Williams
Jul 18, 2022
The color of this arrangement are completely different then what I ordered from your picture on the website. If I wanted these colors I would have chosen them. I paid extra to order from McShan because your arrangements are always wonderful. Very disappointed you changed what I selected.
Reviewed By:
Paul Robinson
Paul Robinson
Jul 18, 2022
Looks nice, but this mainly looks like mums and carnations. Is this an $80 arrangement?
Reviewed By:
Vickie Harrison
Vickie Harrison
Jul 14, 2022
1). I told you i hated that vase 2). I told you i hated those sticky outy things You no longhear your customers because yiu no longer listen. Hate them! Failure!!!
Responded To By:
Jul 15, 2022
Vickie, please give us a call at 214-324-2481, so we can correct this for you. Thanks!
Reviewed By:
Cheryl Rodriguez
Cheryl Rodriguez
Jul 14, 2022
I was really disappointed with the pink flowers. Arrangement was nice except for the pink flowers. They were already turning brown you could tell they were not fresh upon delivery. Made the plant look bad. Time of delivery was good.
Responded To By:
Jul 14, 2022
Please give us a call at 214-324-2481 and we can make this right for you in whatever way you see fit! Thank you!
Reviewed By:
Paul Cathcart
Paul Cathcart
Jul 8, 2022
Very Disappointed!!!! The size of the flower arrangement was smaller than I expected from the picture when ordering and the $216.26 I paid. I also paid extra to have the arrangement delivered before noon. I STAYED HOME TO BE HERE. IT WAS NOT DELIVERED BEFORE NOON!!! IT WAS AFTER 1:00.
Responded To By:
Jul 11, 2022
Paul, we are so sorry you were disappointed, I do see there was a service ticket filed and a refund provided. Thanks so much for your order Paul.
Reviewed By:
GR
GR
Jul 7, 2022
Was expecting the larger flowers to be pink and magnolias white. The color combination could be better even if the colors were changed.
Responded To By:
Jul 7, 2022
GR, I have filed a service ticket, and you should hear from someone on our customer service team shortly! We are so sorry that you are disappointed, and we want to make this right for you in whatever way you see fit! Thanks so much
Reviewed By:
DK
DK
Jul 7, 2022
I like getting the photo, but it does not look like the one on your website. Too much green
Responded To By:
Bruce McShan / President
Bruce McShan / President
Jul 7, 2022
DK, I have filed a service ticket, and you should hear from someone on our customer service team shortly! We are so sorry that you are disappointed, and we want to make this right for you in whatever way you see fit! Thanks so much!
Reviewed By:
Heather Baer
Heather Baer
Jul 6, 2022
What I ordered looks very little like what was delivered. The on line arrangement was much brighter and included more greens and hot pinks. What was delivered is muted and the yellow jumps out. :( Disappointed. I do appreciate seeing a photo of what was delivered.
Responded To By:
Jul 6, 2022
Heather, I have filed a service ticket for you, and you should hear back from someone on our team! We are sorry you are disappointed, and we value you as a customer!
Reviewed By:
Kim Faulkenbury
Kim Faulkenbury
Jul 1, 2022
Nice, but doesn't look like the picture when I ordered it. Looks a little sparse.
Responded To By:
Jul 1, 2022
Kim, I have filed a service ticket for you. You should hear back from someone in customer service shortly. We value your business and appreciate your feedback. We want to make this right for you! Thank you!
Reviewed By:
Anita Marina
Anita Marina
Jul 1, 2022
It's lovely but I asked for an arrangement that would spread on the table…urn was to go behind.
Responded To By:
Jul 1, 2022
Anita, I have filed a service ticket for you, and you should hear back from someone on our customer service team shortly. We value your business, and your feedback is appreciated. Thanks!
Reviewed By:
Kerry Mora
Kerry Mora
Jun 27, 2022
I would have preferred something a little brighter - full summer hues.
Responded To By:
Jun 28, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!
Reviewed By:
Liz
Liz
Jun 27, 2022
Did not look like the picture, too much yellow, which clashed with the other colors. Pink were the colors of choice.
Responded To By:
Jun 28, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!
Reviewed By:
Karen Davis
Karen Davis
Jun 27, 2022
This did not look anything like the picture online.
Responded To By:
Jun 28, 2022
Please give us a call at 214-324-2481 so we can make this right for you in whatever way you see fit! Thanks!