McShan Florist, Dallas, TX - Customer Flower Reviews

10311 Garland Road
Dallas, TX 75218
+1 (214) 324-2481
www.mcshanflorist.com

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Total reviews: 70275 reviews | Star Rating: 4.69
5 Star ★★★★★
 
 
59,790
85.08%
4 Star ★★★★
 
 
4,543
6.46%
3 Star ★★★☆☆
 
 
2,382
3.39%
2 Star ★★☆☆☆
 
 
1,499
2.13%
1 Star ☆☆☆☆
 
 
2,061
2.93%
Real Customers, Real Reviews

All reviews are from verified McShan Florist customers. Our verified reviews require a validated order number, purchase date, and email address. They are collected, certified, and monitored by an independent, dedicated review company, See What You Send, Inc., that does not allow reviews to be filtered or deleted, unless requested directly by the customer.

Showing 2 star reviews. Show all reviews

★★★★★
Reviewed By:
decedric
Feb 14, 2024
This doesn't closely resemble the picture of the item I was sold
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We are sorry you were not happy with this arrangement please give our customer service team a call and we would love to make this right for you! 214-324-2481
★★★★★
Reviewed By:
Joe Buser
Feb 14, 2024
The bouquet featured in the order entry page featured lilies and red roses. This arrangement appears to be mostly pink roses with a few red roses and one lily. Not pleased at all.
Responded To By:
Lizbeth DeLaRosa / Sales
Feb 19, 2024
We are sorry you did not like this arrangement, Joe. It does indeed consist of alstroemeria, roses, spray roses and carnations, no lilies are in the arrangement. please feel free to call our customer service team and we will make this right for you. 214-324-2481
★★★★★
Reviewed By:
Steve Ledbetter
Feb 13, 2024
Disappointed in the order, not the same quality and appearance as several orders in the past
Responded To By:
Tracy Mayes / Manager
Feb 16, 2024
We apologize if you are not happy please call our customer service team and we will be happy to help. 214-324-2481
★★★★★
Reviewed By:
James Duncan
Feb 12, 2024
Much smaller than the medium size gotten before less flowers suppose to be in basket and have pictures of my previous ones hand gotten from the large to the medium one to compare not much effort in this one at all very disappointed but will pay for the non effortless put into it. Didn't receive pic like said had to call then got pic send to me guess explain why I didn't receive the pic.
Responded To By:
Tracy Mayes / Manager
Feb 12, 2024
We are sorry we do not have the baskets that we had 2 years ago. We did fill this to the value you paid. If there is anything we can do please call us back again
and let us know. Thank you
★★★★★
Reviewed By:
Mary Cook
Feb 9, 2024
I am very unhappy with the arrangement. Frankly, other than the base, it looks like something I would pick up at the grocery. Carnations were substituted for roses. On the phone, I was told there would be blue hydrangea but it looks like fern/ I realize it's Valentines weekend but I can't help that my friend's birthday falls on Feb 10. Does this really look like $170 with tax and delivery?
Responded To By:
Tracy Mayes / Manager
Feb 9, 2024
We will call you to see what we can do to fix this for you Mary. Thank you
★★★★★
Reviewed By:
Jacquelyne Jackson
Jan 29, 2024
When I arrived to pick my flowers up, they couldn't locate them so I ended up purchasing a dozen peach roses. This design is beautiful; wish they were available. The roses I purchased didn't have a great flow to them. All the 12 roses were in the front and not aligned to my liking, but I didn't have time to ask someone to redo them.
Responded To By:
Lizbeth DeLaRosa / Sales
Jan 29, 2024
Thank you Jacquelyne!
★★★★★
Reviewed By:
Karen
Jan 27, 2024
The plant does not look like the picture the plant is not full and looks like it's crooked . I have not seen it at the memorial but I am disappointed. In the picture the whole planter was full?
Responded To By:
Tracy Mayes / Manager
Jan 27, 2024
If you give us a call to our customer service team we will be happy to help.
214-324-2481 Thank you!
★★★★★
Reviewed By:
T K Chaney
Jan 27, 2024
Spray was sad looking, flowers poorly placed and appeared drooping, tulips were days from opening, and requested words on ribbon wasn't included. You normally produce excellent flowers but this was an expensive disappointment.
Responded To By:
Tracy Mayes / Manager
Jan 27, 2024
I'm sorry you were not happy if you give our customer service team a call at 214-324-2481 we will be happy to help.
★★★★★
Reviewed By:
Debra Wise
Jan 20, 2024
This was the worst arrangement I have had delivered from you guys. It just looks sloppy. This would bring me down even more seeing someone sent it to me on the loss of my loved one. Nothing is uplifting about this arrangement, it's so sad looking.
Responded To By:

Jan 20, 2024
We apologize this was not what you were expecting. Please give us a call at 214-324-2481 and we'd be happy to help get this fixed.
★★★★★
Reviewed By:
Charlotte Borner
Jan 15, 2024
The plant was too skimpy. It was not full enough. The pole was too tall. You could see more pole than plant leaves. I could have had you to add additional plants if I would have known before it was sent out for delivery. The flower container and bow was nice. I have been a customer for over 30 years. This is the first time I wasn't completely satisfied. I will continue to use McShan Florist.
Responded To By:
Lizbeth DeLaRosa / Sales
Jan 16, 2024
We apologize you were not happy with the arrangement, please give our customer service team a call and we would love to make this right for you. 214-324-2481
★★★★★
Reviewed By:
Caroline Simpson - Chapel of the Cross
Jan 15, 2024
Sudden loss of purple carnaations and Gerber Daisies. Delivered on Friday and wilted by Sunday morning. Should email Cynthia about this.
Responded To By:
Lizbeth DeLaRosa / Sales
Jan 16, 2024
So sorry this order did note
★★★★★
Reviewed By:
CONNIE RAMON
Jan 12, 2024
For the premium package, I was hoping there would have been blooming Lillies. I did request blooming Lillies to make it beautiful.
Responded To By:
Tracy Mayes / Manager
Jan 12, 2024
It's hard to tell from the picture but there is a few blooms that are fixing to pop open. If you are not happy please give our customer service team a call at 214-324-2481 Thank you!
★★★★★
Reviewed By:
Vickie Davis
Dec 25, 2023
I was not really very happy. It was very small for over $100. I have always used McShan's.....for many years and have never been disappointed. This time I was kind of embarrassed. I ordered a funeral basket of flowers! I wanted Christmas colors......
Responded To By:
Bruce McShan / President
Dec 26, 2023
We apologize and thank you for discussing this with me.
We appreciate you Vickie!
★★★★★
Reviewed By:
Belenda
Dec 23, 2023
I will never order without calling first. was very disappointed this was not a live arrangement.
Responded To By:
Tracy Mayes / Manager
Dec 23, 2023
Please give us a call we would be happy to help. 214-324-2481 Thank you Belenda!
★★★★★
Reviewed By:
Charlotte Whitney
Dec 21, 2023
I always love the arrangements I order from McShan Florist. And I love getting pictures of the actual arrangement that is getting delivered. However, I don't believe this one looks like the picture online.
Responded To By:
Tracy Mayes / Manager
Dec 21, 2023
We have taken the tree back to the designer to make exactly like the picture on the website. Thank you Charlotte!
★★★★★
Reviewed By:
Disappointed
Dec 15, 2023
2/3 star. I asked for an elegant holiday dining table arrangement. This is nice, but carnations are not in my opinion elegant. I paid $180.00 for this…..
Responded To By:
Tracy Mayes / Manager
Dec 15, 2023
If you can give our customer service team a call we will be happy to help.
214-324-2481 Thank you!
★★★★★
Reviewed By:
Susan Long
Dec 14, 2023
We ordered Traditional 24 Red Roses. Photo is not 24 traditional roses.
Responded To By:
Tracy Mayes / Manager
Dec 14, 2023
Looking at the picture it does not show all the roses they are all around.
24 red roses. Thank you! If you have any questions or concerns please give us a call at 214-324-2481 and we will help. Thank you!
★★★★★
Reviewed By:
New customer
Dec 7, 2023
Sent flowers to an apartment but they didnt read instructions and failed delivery on first day (saying the person didnt work there when clearly it was for someone living at the apartments and not working for them). The re delivered but failed to tell concierge to notify the tenant they had arrived and also failed to confirm the had re-delivered the flowers. Fail
★★★★★
Reviewed By:
Joan Nelson
Dec 3, 2023
This was $180 and then I got charged another $5 on top of delivery fee to deliver locally in Dallas before noon. It didn't. Come until after 1 pm. To top it off, they called recipient to tell them that and ruined the surprise! I would not be ordering from here again.
Responded To By:
Tracy Mayes / Manager
Dec 6, 2023
We apologize we were late and ruined the surprise. Our customer service team
is here to help at 214-324-2481. Thank you!
★★★★★
Reviewed By:
Kelli
Nov 29, 2023
The plant is not what I expected for the price. The picture in the website shows a tall plant and very full. This has neither.
Responded To By:
Tracy Mayes / Manager
Nov 29, 2023
We apologize if you are not happy with this, Please give our customer service team a call and we will be happy to help. 214-324-2481
★★★★★
Reviewed By:
Jackie Whatley
Nov 28, 2023
Not exactly what we had in mind. Even though this is for Get Well the picture on the web site shows it decorated for Christmas and we were wanting it decorated since it is the holidays.
Responded To By:
Tracy Mayes / Manager
Nov 28, 2023
Getting this corrected for you now. We apologize for the mistake.
Thank you Jackie!
★★★★★
Reviewed By:
Donna Blackburn
Nov 24, 2023
I ordered the pink on display online but received white.
Responded To By:
Tracy Mayes / Manager
Nov 25, 2023
We apologize and thank you for discussing this with me.
★★★★★
Reviewed By:
Helen Smith
Nov 22, 2023
Im disappointed. The photo on your web page had more flowers not 3/4 fillers and 1/4 flowers. If I had Seen this before I would not have ordered. I got $91.00 worth of greenery and delivery.
Responded To By:
Tracy Mayes / Manager
Nov 25, 2023
Helen if you give us a call to our customer service team we would like to help
in any way. 214-324-2481 Thank you
★★★★★
Reviewed By:
Linda Thompson
Nov 17, 2023
The plant was smaller than I expected. The customer service rep said it was a nice size that wasn't true. It was small for the price.
Responded To By:
Tracy Mayes / Manager
Nov 17, 2023
If you are not happy please give our customer service team a call and we will be happy to help. Thank you Linda!
★★★★★
Reviewed By:
Jerri Beal
Nov 10, 2023
The picture online showed more peach colors and roses, not carnations. Disappointing.
Responded To By:
Tracy Mayes / Manager
Nov 10, 2023
Please give us a call to our customer service team and we would be happy to help in any way. 214-324-2481 Thank you
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